SWI2_FREQ - Work Item menu is grey

Hello my dear workflow specialist,
I have a very quick question about the transaction SWI1_FREQ. I am having a workflow task which is a little corrupt. Now I want to complete the worklfow item because the agent is missing But my problem is that when I click into the menu "Edit" and "Work Item" the task "Complete Workitem" is grey and I cannot execute the action. Even with SAP_ALL it is not working. Can you help me to get this functionality back?
Thanks in advance
Jens

Hello Jens,
Firstly, what status is the work item in? You can only complete items that are in a status ready or started.
Failing that, you can also try SWIA and use the option "Execute without agent check".
Hope that helps,
Mike

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