Switching lines in Verizon Web App

How do I go about switching from the primary line to the secondary line in my account on the Verizon Messaging web app? The wife wants to use the web app for her phone line but it is only displaying messages to/from my line.

I have the same problem, slightly in reverse.
My line is not the primary line. I just today set up Verizon Messages on my phone, and the Messages+ App on my PC. It works fine.
But if I log into my Verizon account on my PC, and go to the Web App to do messaging there, manage contacts, etc., it only goes to the *Primary* line, which is my wife's line, and she doesn't need/want this service. I have been unable to find any way to tell the Verizon Message Web App to switch lines, to show mine, so I can manage/add contacts, etc.

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Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Allen Wang
TechNet Community Support

Verizon Messages web app sent messages not showing up on phone app

When I send a message from the Verizon Messages website on my pc the sent message does not sync with my phone (Samsung GS4). I just started using this a few days ago, so it is the latest version. Sent and received messages from my phone show up on my phone and one the website, and sent and received from the website show up on the website, but sent messages from the website don't show up on my phone. Any ideas?

nrkpt14,
Oh no, I am sorry to hear you are not seeing the messages sent from the web on your phone. Are you looking for the messages on the actual Verizon Messages app? Is the phone properly setup?
KarenC_VZW
Follow us on Twitter @VZWSupport

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TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Verizon Messages web app appears to be down.

I noticed a few other posts with Verizon Messages troubles in the past few weeks, but tonight it looks to be straight unavailable.
I tried connecting through Chrome (the page itself times out) and IE (the Verizon page loads but the web app itself just has a spinning wheel, forever) on two different computers (a Windows 7 desktop and a Windows 8.1 tablet) and my cell phone (Windows Phone 8.1). My internet connection is Verizon Wireless 4G LTE, so it would be a bit bizarre if it were an ISP issue; the rest of Verizon's site, including My Verizon, all loads just fine.
I have used it in both browsers, on multiple devices, as recently as yesterday without any issue. I tried clearing all browsing data (cache, passwords, security certificates, etc.) and restarting but I still get the same thing. All other internet traffic is, obviously, coming through just fine.

verizon says online messaging is a courtesy
I don't know how much of a credit I would expect, but saying it's a courtesy is kind of a slap in the face.
Don't get me wrong, I love my service; but if VZ Messages is a courtesy, it's the only courtesy I've ever seen with apps on Android and iPhone, a Desktop client, a web app, a support page, its own set of terms and conditions with an express license to use the "courtesy" (which isn't called that anywhere in any of these places), and a privacy policy. I guarantee they have used online messaging in marketing for their service.
Yeah, I know Verizon can terminate the service any time without notice. That doesn't mean they should.
If this is a "courtesy," so is everything else Verizon provides. Duly noted.

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My Verizon Messages web app just started timing out after being inactive for a bit. It will give me a warning, but then it times out if I don't do anything. I like to keep it open in a tab on my browser while I work, so that desktop notifications pop up if I get a text. It only started timing out recently (in the past few days), and I'm wondering if this is a setting I can change?

Well, you might can find a browser extension that will auto-refresh your page. I use another app called Mighty Text that syncs with my Android and has a browser window that refreshes automatically as well as allows me to respond via small pop up window when not in browser and lets me dismiss notifications on the phone from the PC.
SMS Text Messaging & Group MMS - Android Apps on Google Play

Verizon Messages web app refresh

In Verizon Messages web app, is there a way to increase the frequency of the refresh? Texts are taking an inordinate amount of time to display after I hear them come in on my phone. Mostly, I have to do a manual browser refresh. I've tried Chrome and Firefox. Any suggestions?

Well, you might can find a browser extension that will auto-refresh your page. I use another app called Mighty Text that syncs with my Android and has a browser window that refreshes automatically as well as allows me to respond via small pop up window when not in browser and lets me dismiss notifications on the phone from the PC.
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Why is the Verizon Messages Web App not loading properly?

I use the Web App daily, but for the last two days the "loading" symbol just keeps spinning.... I've tried it in both Chrome and IE, but have not been able to get it to load. I've signed in without any issue.

perryfarms,
That certainly is not something we would expect to happen! Let's wake this up and get you moving with your messages! Do you have this same issue with a different computer? Have you tried deleting your computer's cookies and cache? When was the last time you were able to successfully view this messages page?
SandyS_VZW
Follow us on Twitter @VZWSupport

Switching lines in Verizon Web App

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