Swollen Battery, Genius Bar NO help!!!

I have a mid 2007 black macbook for which I am the only owner. Over the past few months I have noticed that the battery is swelling up to the point that the macbook will not sit level on a desk. I have read quite a few posts of people who successfully got their batteries replaced even after warranty just by taking it into the Apple store. I decided to give it a try with no success. The Apple Care rep at the Newmarket, Ontario, Canada store gave me some bull crap story that the batteries are designed to expand. This is true for the design of the indivitual battery cells but should never happen with the whole laptop battery. The only option he gave me was to purchase a new one for $129. My battery still has awesome life to it, charging with no problems and lasts for hours.
Some have told me that the expansion is a safety issue, true or not it is definately a design flaw and should be replaced by Apple, regardless of the warranty, since this was a widely reported flaw. Going to the store was my only option since any other contact with Apple will require purchasing a service plan.
Any suggestions, from y'all?

At first I just noticed that the edges of the battery were not flush with the case but didn't think much of it until a week or so ago when I noticed that the laptop was not sitting level on the desk. I have never had a swollen Lion battery in any laptop or any device. After doing some searches I found that this was a somewhat common issue with the Macbooks of that era. I was surprised that there was no official recall and that a replacement program was only put in for 1 year. Apple made no effort to contact consumers who had the products, for which they have all the information since most Apple products are registered, including mine. I read some posts that had success getting Apple to replace the battery as late as March 2011, but I had no luck.
I have 240 cycles on this battery, but it is still in perfect working order. It holds a charge and runs for hours with no issue. I have no problem replacing a battery when it no longer holds a charge but expansion of the battery is NOT a sign of wear but a sign of a defect in the manufacturing process. I am dissapointed that Apple did not take this issue seriously and issue a recall, and since my battery expanded after their replacement program I am out of luck.
I can tell you that I will not be dishing out $130 to Apple for a new battery, since there is a possibility of it happening again. I would sooner buy 3 aftermarket batteries for the same price.
I am an avid Apple fan but not even I can defend this to PC users. Much like the iPhone 4 antenna issue, Apple just puts a bandaid on it and sweeps it under the carpet.

Similar Messages

Mac book pro 10.5.7 sleep issue..... not even sydney genius bar can help me

ok hey guys, this is my first ever post on a support forum so please help me out!
I'll give any specific hardware info if needed later on but this is the basics:
i have had my mbp for over a year and 6months into it my mbp started going into sleep mode for no reason ...and no im not simple the energy settings are set to never sleep so its not that. Since then i have tried and tested everything under the sun to resolve the issue i have been to the genius bar and booked it in several times, each time they tell me they can not find any problem. I have had the logic board replaced - i have tried removing the p.list files, resetting pram thingy the battery test thing....everything...i have looked on endless forums for a resolution but nothing works!, it will go to sleep at random times generally when im doing alot of things on it it can run fine for days maybe sometime weeks but then its starts playing up again. When it does sleep the screen goes blank and the power light pulses but worst it cuts the internet connection which is terrible coz i have a time capsule and it cuts that link as well and messes that up entirely! sometimes it will just keep cutting out every 20-40 seconds untill i wake it by tapping the space bar or moving my mouse sometimes it just shuts down completely - i have done a compete erase & reinstall but ill b honest i still reinstalled some programs from my backups that cant be downloaded anymore (isquint etc) coz the genius guys said maybe a program is corrupting the hardware but if anyone has any ANY ideas or has the same problem please! tell me - im sure i could add more info n stuff but if u want 2 ask me specifics then i will answer anything to help
thanx again guys.
i should say at this point the only relief im getting to stop it from sleeping is if i disconnect the power adapter and use the battery that seems to stop it, but it has crashed(slept) on battery power as well but as of today doing this seems to help ....hasn't crashed since writting this! LOL

Has anyone got any assumptions on suspect software that may cause my problem??
I see that louie has a possible response for you. I had forgotten about that problem.
lastfm, transmission or handbrake. Can anyone confim issues after installing these apps?
if not these softwares then im convinced im dealing with a power issue.
I would be doubtful (although not completely dismissive) of anything like these being the source of your problem.
the genius bar has said it may b an enviromental issue. this also may be the case, tho not so much recently. They said perhaps magnectic fields may cause it 2 go 2 sleep and its true moving my MBP around does seem to settle it for instance if i move it out of my room im yet to see any of my sleep issues occur
The movement sensor might be involved, as also louie's excellent suggestion of the temp sensor. It is difficult to know how to test these effectively and might need more tools than the GB can muster.
But i dont live in a electricity tower and i did move my MBP to the other side of my room where it worked for a good month - and then started again with the sparatic sleeping.
It is hard to disprove a negative. The only way to bring some sort of evidence to the table if there were some such interference would be to use the computer for an extended period away from where you are using it now. If it works without problem in (say) Starbucks or some other neutral area, and then fails within a few minutes of returning to your home, then there is something stronger to work with. Then you can start to track down some external source, I would guess.
So i will try a safe start as graham had suggetsed as this seems as a simple enough fix - but i do run a time capsule, ext 1TB HD, Wireless mouse etc ..which i presume will not work in safe mode .... and is the idea to just keep safe mode on untill it does crash again or will just starting up on safe mode then restarting solve the issue?
Time Machine ought to work in Safe Mode; and I would not suggest working that way for a lengthy period of time: just to start it up perhaps to clear something that is interfering. But what you write here is of interest: (A) The HD -- what is it (brand, etc, and how formatted) and how connected; plus the wireless mouse? What brand is that (and I presume you mean Bluetooth)?
As for A weak diode..I dunno what that is or how 2 check it
Right. I couldn't either, and most shops won't: they would just replace the board. There is a shop here . . . but that is too far for you.
i think the battery is ok ..as i said it performs better at this point when i disconnect the power...but not always... i had a terrible day yesterday when it would keep going to sleep everytime i reconnected the power, if i try 2 persist it will keep going back 2 sleep ever 30 seconds untill i eaither just leave it be for a while or untill it just turns off completely!
That suggests, as I mentioned earlier, something awry with the battery/power combination; especially if the performance is not consistent. A battery should deteriorate gradually, not come and go.
If it does turn off when i turn it back on it wont even get to the grey apple logo it just keeps turning off after 2-5 seconds (turning off not sleeping)
so im at a loss why that is!
No power. You have to wait a while until the power level is brought up to a workable level.
The power cord seems fine all the pins spring out - the middle spring is smaller than the others tho.
Mine too. That seems OK.
Do post those logs. Someone might see the answer.

I have an ipad which I received from my fiancee' who passed away. I used it for a year with my own ID. I decided to have it cleared so that I could download apps. I am now locked out . I have his ID no pswrd, suggestions? Genius bar no help

Cannot activate ipad because myy fiance' who passed away had it connected to find my iphone and cloud
I have his ipad ID but not his mail password. I cannot get past security questions such as what was your first car, etc.
No help from the Genius Bar at Orlando Millenia Mall or call to Apple Care.
Any suggestions?
I was using this for a year without problems until I decided to have it wiped and get my name on account for downloads from Itunes.

iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
 Cheers, Tom

Question about the ability of Genius Bar to help with outside software...

Hi I wasn't sure where to put this, but here's my question. I'm having a problem with the Sims 2 on my Macbook and I was wondering if I go to the Genius Bar will they be able to help me or are they strictly hands off when it's not a direct Apple product?
Also, I bought an external hard drive in the Apple Store but it's not an Apple branded product. If I'm having a problem with that, can I go to the Apple Store?

If it's a question about the installation, system requirements or compatibility with your MacBook, the Mac Genius can probably help. If you're having some kind of issue while using the Sims 2, you'll probably have to contact .
The same is true with the hard drive. If you need some help getting it connected or even formatted, they can probably help. However, if it's not powering up or you're losing files or some kind of operational issue with the hard drive after it's connected, they'll probably refer you to the manufacturer.
Usually Apple can't support other vendors' products. Someone here may be able to give you some more advice, since none of us work for Apple. There may be someone here who's already had the same issue with the Sims.
-Doug

Microphone on ipad2 not working/ Genius bar no help

I had my first bad experience with an apple product; I bought my iPad alittle over a year ago, the microphone stopped working a few months after. I followed instructions and took it to a genius bar(I don't have one close so it took several months before I could travel to get to one), they simply blew it out and it "worked" there at the bar, after getting it home I noticed that it did not have the same recording ability as before, the next day it stopped working all together. Today I took it back and (now that it is out of warranty) was told that there was nothing that they could do and that the microphone was shot and told me that I could trade it in but would need to pay $250 to get a replacement. SO BUYER BEWARE!!! If The apple people really lost a lot of points with this customer (I realize this doesn't mean much), I still do love my iPad however my Dell gets better support. I suggest to all that after a "Genius" "fixes" your iPad mic, test it in some quiet place and if it does not meet your expectations take it straight back in.

I don't understand... you say "a few months" after you got it it had this problem, and after the genius bar you noticed it again "the next day." So you waited that long to return to the genius bar?
Anyway I always say you should talk to two different geniuses. There are several incidents I hear where the first genius is just plain wrong or unhelpful but the next time you go in the other one is knowledgeable and accomodating.
If you take it in again, explain to them that you were told there was nothing wrong with it (while it was in warranty), and now they want to charge you for it. In the future, even if the genius finds nothing wrong, ask them to make a note that you observed the issue. If it happens later on (even out of warranty) they may be more accomodating.

Battery & genius bar

Brought my iPhone to the store yesterday. Every setting is correct, according to them. All the test they said the battery is working great and there are no problems. Another thing it could be, the charger and the cord could have a problem and it's only getting a trickle charge. Well, it's still draining and I am NOT using the freaking phone.

Have you tried your other chargers and cords?
According to your equipment profile, you should have other chargers for your ipod, etc.

Macbook has been hacked and Genius Bar cannot help..anyone here please?!

My MacBook has been hacked, the mouse started moving on its own and clicking etc. the next day someone called my home and told me my system had been hacked, which I guessed was the mouse activity. So I downloaded the programme they asked me to, stupidly, which enabled them to remotely control my computer. The screen went blue and they started opening my documents / creating folders etc. I had a nasty feeling the whole time and when this happened i force shut down my latop. Ever since then sporadically the mouse will start playing up and clicking onto things etc. Everytime this happens I immediately shut down. I have been to Apple 3 times and had my computer wiped but it still happens. trackpad has been tested and is fine. I have called my internet provider and they say nothing looks out of the ordinar. Called a non emergency police number and other than advising me to change passwords and Bank details, which I had already done, no one can help me. I have adjusted my computer security settings, unplugged my internet cables etc. I literally can't think what else I can do to try and fix this. I work freelance design and my laptop is so important, I'm getting so frustrated that nobody can help!! please get in touch if you can help me!! Thanks a lot.

This might also help:
http://www.ehow.com/how_8682105_check-macbooks-hacks.html
1Turn on the MacBook.
2Click on "System Preferences" in the Apple menu. Once the window opens, click on "Accounts," then click on "Login" Items.
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3Use the "- sign" to remove items that you do not recognize from the list.
4Note the applications you were using when the problem first occurred and review any software that was recently installed.
5Check your network activity in your Activity Monitor by locating this file in your Applications/Utilities folder. It will display a list of the processes, statistics, applications, and programs that are currently being used by the computer.
6Note any consistent action in the Activity Monitor. If you see purposeful activity, then it is likely that an unauthorized user has connected to your computer using remote access.
7Click on the "System Preferences" window in the Apple menu and launch the System Preferences application. Open the Sharing reference window.
8If Screen Sharing is enabled for the computer, note users who are currently allowed access to the computer. If you see suspicious activity, disable the Screen Sharing application.
9Disconnect from the network, unplug the Internet cable and turn off the computer.
10If problems persist, consult a computer technician.
Read more : http://www.ehow.com/how_8682105_check-macbooks-hacks.html

Ripping in Apple lossless, random beeps in file created. genius bar no help

Just began downloading my CDs to an external firewire drive attached to my new Macbook w/ Leopard, using iTunes w/ Apple Lossless. This will be for my hi-fi stereo. I'm using the latest versions of all software.
After about a dozen CDs, I have done some listening. At the end of some tracks there is an electronic beep that lasts about one second, starts in right channel and moves to left channel.
Only some tracks have this beeping, but consistently occurs at end of tracks, from CDs released last year, five years ago and even ten years ago.
Tested these same CDs on my Thinkpad w/ Windows XP and iTunes, using apple lossless. NO BEEPS at the end of the same tracks that had beeps on the Mac.
Any idea how to get rid of this?

I have a MBPro and have been experiencing dropouts and blips when ripping with Apple lossless. Having dropouts does rather defeat the purpose.
I was ripping to an external USB drive. Based on this, I'll try to my very fast internal 7200rpm drive. Anyone else but us two experiencing this, and have any workarounds or feedback? It's VERY frustrating...

Eligible for Genius Bar advice?

Hey all,
I was all ready to take my laptop to my local Genius Bar and ask for advice then thought it might be a bit cheeky - do you think this is something they can help me with? It's a bit out of the way so can't pop by to enquire.
I have a Macbook Pro. I used to use a Seagate external Hard Drive with no problems, however I dropped the HD by accident. It worked ok the first time I plugged it into my laptop, I created a new folder and everything, however after that it would shut down my laptop everytime I connected it. I tried it on another mac laptop and I got a message saying the computer couldnt recognise the drive. I also got this msg when I connect to my laptop again via a USB hub instead.
It's obviously the Drive not my apple laptop that's not working but is this still something Genius Bar can help me with? I've never tried Disk repair etc and would welcome their assistance to hopefully fix it without losing the HD's contents!
Many thanks!

The genius bar folks are very knowledgeable and helpful, but it sounds like a problem they will not be able to treat except to say get a new external drive.
If the drive causes the MacBook Pro to shutdown there isn't much you can do in the way of working on it with Disk Utility. You can go ahead and take the MBP and drive in and see if they are able to help you with the drive, it never hurts to ask.

I dropped my Macbook Pro and now the battery is swollen, should I bring it to the genius bar?

My Macbook Pro fell off my bed (approx. 3ft) and dented the left side of the front left corner on the battery meter. Besides the damage everything seemed okay for a little while until I kept getting a erratic curser track pad. I kept cleaning it thinking some dirty or oil may of got on it or in the edges, but long story short I found out my battery is swollen and thats the reason for the erratic curser. The drop and dent impacted the battery causing it to swell. I feel that I just need a new battery. I purchased my macbook from the apple store and still have applecare. However I've researched online a bit and saw some people posted that if you drop your macbook, Apple will void my coverage. I also read that when people have had a swollen battery and applecare, they just brought it into the Genius bar and they went to the back and brought them a new battery. I've been super nervous to go see them as I've spent the extra bucks on Applecare and did not get any use of it. If anyone has had this issue or knows about it, please let me know!!
MacBook Pro 13" 2012, Mac OS X (10.9.3)

I dropped my Macbook Pro and now the battery is swollen, should I bring it to the genius bar?
Yes !
I would take it in before it gets worse and breaks something.
Genius reservation http://www.apple.com/retail/geniusbar/
on-line https://getsupport.apple.com/GetproductgroupList.action
check warranty https://selfsolve.apple.com/agreementWarrantyDynamic.do

Can anyone help me- I recently had an archive operating reinstall completed at the genius bar (so they didn't have to delete my hard drive), but now my battery says "not charging." It used to hold a 2.5 hour charge, and now nothing. Can anyone help?

Can anyone help me- I recently had an archive operating reinstall completed at the genius bar (so they didn't have to delete my hard drive), but now my battery says "not charging." It used to hold a 2.5 hour charge, and now nothing. Can anyone help?

Hi, Michelle. Welcome to Apple Support Communities.
Have you tried resetting the SMC? The SMC (System Management Controller) has control over the charging function, so resetting it may help.

Need help on whether or not I should go to the genius bar about battery

I have one of the mid-2012 Macbook pro. I had checked by battery health today and had noticed that my battery health is 79% even though I only have 470 charge cycles. I was reading from the Apple website that the battery health is only suppose to be lower than 80% at approximately 1000 cycles. The thing is that I haven't gotten any of the "Servive battery" messages yet. Coulde I potentially go to the genius bar and ask about a replacement battery considering my battery health is already below 80% even though my charge cycle is less than half of what Apple states?
Thanks in advance

charging cycles mean NOTHING.
what matters is short term ABUSE, not charging cycles.
1. did you often drain the battery very low?
2. did you often /always have your macbook on charge,......or did you often / always BOTH have your macbook on charge AND in sleep mode?
3. did you often /always play realistic heavy graphics games ON battery on your notebook?
1 or 2 and 3 are harsh on the battery chemistry and therefore its longevity
all batteries are consumables meant to replaced either in their own "due time" or early due to abuse / misuse.
Proper understanding of a battery charge cycle
A charge cycle means using all of the battery’s power, whether that is at once, or over several shorter battery discharges and recharges.
Two examples for clarification:
As a first example, where one fully charged battery is discharged down to 10%, then fully recharged, then using 10% of that full charge, this counts as 1 cycle since the total of both discharges is 100% of a full charge of use.
In the second example, where one fully charged battery is discharged down to 40%, then fully recharged, then using 40% of that full charge, this also counts as 1 cycle since the total of both discharges is 100% of a full charge of use.
While both examples are that of a single charge cycle, the first example is more aggressive against the lithium battery chemistry than is the second example. In short, collective overall gentle shallow or mid-range draining of your lithium battery is a better use condition than is the first example of deep-draining of the battery. While both are quantitatively identical as a single charging cycle, they are wholly different qualitatively on the battery chemistry, which is directly related to its ultimate longevity and health.
In short, it is the near and mid-term life of the battery as relates to its proper care (or lack thereof) that is to be looked after.
Priorities in order of decreasing importance for battery care are:
1. Avoiding deep discharges of the battery.
2. Avoiding having your battery constantly on charge or on charge and in sleep mode.
3. When playing graphics intense games, use your notebook plugged in when possible.
4. Reduction of battery cycles by plugging into power when on the go, or when accessible.
A person who has, for example, 300 charge cycles on their battery and is recharging at say 40% remaining of a 100% charge has a better battery condition state than, say, another person who has 300 charge cycles on their battery and is recharging at say 10-15% remaining on a 100% charge. DoD (depth of discharge) is vitally important on the wear and tear on your Macbook’s battery, much more so than is the counting of charge cycles. There is no set “mile” or wear from a charge cycle in specific. Frequent high depth of discharge rates (draining the battery very low) on a Lithium battery will greatly hasten the lowering of maximum battery capacity.
Understand that a charge cycle is a general parameter of use, but is not directly related to the short-term or mid-term abuse of the battery, which can rapidly hasten a shorter lifespan, regardless of what the actual cycle count on the battery indicates.
Proper considerations for near-term care of the battery is of utmost importance. Abuse of the battery is entirely avoidable, long-term eventual old age deterioration of the battery is entirely unavoidable.
Apple’s adaptive charging system mitigates much potential for accidental battery misuse or abuse; however it is still readily possible to abuse the battery and thereby affect battery health.
General consideration of your MacBook battery
Contrary to popular myths about notebook batteries, there is protection circuitry in your Macbook and therefore you cannot ‘overcharge’ your notebook when plugged in and already fully charged.
However if you do not plan on using your notebook for several hours, turn it off (plugged in or otherwise), since you do not want your Macbook ‘both always plugged in and in sleep mode’.
Do not perform “battery calibration” on your current Macbook. There is no calibration of current Apple portable Macbooks with built-in batteries.
A lot of battery experts call the use of Lithium-Ion cells the "80% Rule", meaning use 80% of the full charge or so, then recharge them for longer overall life. The main quantified damage done in the use of Lithium Ion batteries are instances where the internal notebook battery is “often drained very low”, this is bad general use of your notebook battery.
All batteries in any device are a consumable meant to be replaced eventually after much time, even under perfect use conditions.
If the massive amount of data that exists on lithium batteries were to be condensed into a simplex, helpful, and memorable bit of information it would be:
1. While realistically a bit impractical during normal everyday use, a lithium battery's longevity and its chemistry's health is most happy swinging back and forth between 20% and 85% charge roughly.
2. Do not purposefully drain your battery very low (10% and less), and do not keep them charged often or always high (100%).
3. Lithium batteries do not like the following:
A: Deep discharges, as meaning roughly 10% or less. Avoid this in all instances if you can. This is hard on your battery.
B: Rapid discharges as referring to energy intensive gaming on battery on a frequent basis (in which case while gaming, if possible, do same on power rather than battery).
C: Constant inflation, as meaning always or most often on charge, and certainly not both in sleep mode and on charge always or often.
From Apple on batteries:
http://www.apple.com/batteries/notebooks.html
http://support.apple.com/kb/HT1446
"Apple does not recommend leaving your portable plugged in all the time."

Bulging trackpad, swollen battery? Help!

The trackpad of my 2010 MacBook Pro has suddenly - and most ominously - bulged upwards! From looking around online, I believe that it's due to a swollen battery. I asked my local Apple Authorised Service provider about this and they say (1) it'll cost upward of $400 to service and replace the battery and trackpad (2) Apple doesn't replace swollen batteries free even though it's a manufacturing defect.
So here are my questions:
(1) is it true that apple won't replace the battery even though it's a defect?
(2) Would it be safe to carry the laptop on a long distance flight? Will the air pressure affect the swollen battery in any way? I don't want it exploding! I live outside the US, but will be traveling to the US soon so thought I might have better luck with the Genius Bar in CA.
(3) any words of advice on what's the best option in my case? My laptop is nearly 4 years old, in otherwise great condition and working well.
Would be grateful for any help! Apologies if this has been handled elsewhere - am afraid I'm a bit of a doofus at all things IT....

First open the MBP and take out the battery. You will need a #00 Phillips driver and a #0 Triwing driver to extract the battery. The Triwing driver is difficult to find. Check Amazon. Once removed, the trackpad may be functional.
Monappl wrote:
(1) is it true that apple won't replace the battery even though it's a defect?
It is not that unusual for an old battery to expand. It has lasted 3 -4 years of service which is not out of line. I doubt that we are dealing with a 'manufacturing defect'.
(2) Would it be safe to carry the laptop on a long distance flight? Will the air pressure affect the swollen battery in any way? I don't want it exploding! I live outside the US, but will be traveling to the US soon so thought I might have better luck with the Genius Bar in CA.
If possible, take the battery out as I suggested. The airplane ride should have no effect, but the battery may just expand more regardless.
Ciao.

I have a six months old iPhone 5s, it discharges the battery in 1/2 day without extensive use, 5 trips to the Genius Bar to no avail... Frustrated.. Ready to get rid of the phone, very disappointed in apple support!!

I have a six months old iPhone 5s that I use and have to use for work purposes, I have for a approximate battery life of seven or eight hours.
I went to the Genius Bar on five occasions and did not receive substantial help. I was told that I would have some applications crashing in the background but was unable to be told which ones they were. The phone is still on the warranty, but it's Apple tells me that it is not the hardware but my usage. I compared it to some of my colleagues and none of them has a battery problem like I do. I feel like I am left with a product that is not stand up to its specifications, and as a customer being totally left alone with a smart phone that does not even last through a workday. Any suggestions how to get through to Apple with this?? I was always very impressed with Apple's customer service and care up until now, obviously. Now Im ready to jump ship...

Thought it had worked but soon found out it had not.
after further days of trying finally, solved it for me Yesterday.
turned off notifications when locked, and bingo, wow.
i have not turned off iCloud but location services are also off.
best thing to do I found was keep checking your usage, settings, general, usage, and flip down to bottom, if the standby and usage are similar there is a problem, if there is a big difference then all is ok. Just keep turning things off and on until the difference is very apparent.
something on my phone was keeping the phone alive even when turned off, and I think this was the phone repeatedly trying to update continually.
to me this is definitely down to the iOS, my wife has exactly same phone and iOS but hers doesn't have any problem and the battery lasts for days.
the guy at the Genius Bar told me to restore the phone via iTunes, not iCloud. This is because iCloud remembers the exact info from your phone and simply reinstates it when you restore, and this includes the iOS too.
when I get home from holidays that's what I'll do, or wait for iOS 8 in few weeks. But I'm so pleased I finally made it work, I was beginning to think ditch the phone and buy Samsung.
anyway anyone out there please try my final solution and let me know if it works for you?

Genius Bar Feedback on Battery Issues

Ok..so I know there are hundreds of posts regarding various battery issues. I thought it might be helpful to post feedback on my genius bar visit today regarding my battery.
The issue with my battery is that the meter seems to be stuck at about 80% full, regardless of how much I use the iPhone or how long I charge it. I have no accurate way of knowing how much battery life I have left. I have even played 6+ hours of straight video to drain the batter and the meter never moves.
Fortunately, my lightning bolt icon (upper right corner) does eventually change to an a/c plug which tells me that the battery is fully charged even though the big green battery is always at 80%.
So the guy at the genius bar tried and inquired about all the usual tricks already discussed in this forum (restore, plug AC adapter to wall instead of USB, turn off wifi, bluetooth, etc). and concluded that it's most likely a software issue.
He did say however that the the usage statistics frequently mentioned here are controlled by AT&T and that it's functionality depends on AT&T sending some sort of over-the-air signal. Don't know if I buy that.
So, in a nutshell, they did not offer to replace the phone (not that they had any in stock anyway), but instead made a notation of the problem using my serial number and told me to wait for an Apple software update, which will most likely correct the problem. If it doesn't, then they can assume a hardware conflict and issue an replacement.
I know this is getting long, but I would like to add that my battery life itself seems fine. I just never know what I have left by looking at any of the two meters.
G5 Duo-Core Mac OS X (10.4.10)

My original iPhone had poor battery performance and would not reset the usage stats. There is no Apple Store near me, so Apple support sent a service phone and I sent mine in. The service phone has good battery performance and correctly reset the stats. I was notified that the original phone could not be repaired and a new replacement was sent to me. The new iPhone has great battery performance, but no matter what I try, the usage stats won't reset. Today I was told by Apple support that they believe this is a software issue and a revision would be developed to address the problem. There is no forecast availability date. It doesn't make any sense that a signal from AT&T would have anything to do with the battery stats. The service phone charged and reset the stats before I swapped my SIM into it.

Swollen Battery, Genius Bar NO help!!!

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