Synchronization Error - Desktop Manager 4.7, Curve 8310

During synchronization the software detects differences in the email addresses of invitees to an appointment, when I tell it to make no changes and proceed it locks up with a Windows error that says "Blackberry Desktop Manager has stopped working" and a button to close program. I have uninstalled and reinstalled Desktop Manager and still get the same problem.
Any help would be appreciated.

Hi Pats and welcome to the forums!
Here is the article you need:
KB04132 How to set up Bluetooth connectivity with BlackBerry Desktop Manager
Note that different PC manufacturers use their own proprietary Bluetooth "stacks"
I didn't have time to check the Lenovo site but you should double check after
following the procedure listed .
I personally recommend not removing the proprietary Bluetooth drivers.
It's a pretty involved procedure even with an experienced tech.
I suggest you check the list of Bluetooth dongles listed in the Microsoft section.
Remove the Leonvo Bluetooth drivers, install the Native Bluetooth.
With complete system backup your looking at 4 hours if it's perfect.
Install a Bluetooth Dongle, with a McDonald's stop less than an hour!
Your call, we can help you either way
Let us know how it goes!
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
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Similar Messages

Desktop Manager Version for BB 8310 (AT&T)

I have lost the CD that came with my phone to install the Desktop Manager. I currently have a BB 8310 (AT&T). I now how to find the software in the website, however how can I know which software to download according to my phone? Which version should I download? Also, is it recommended to update my phone's software (if there is one)? Thanks@

For Desktop Manager, version 4.6 or 4.7, I recommend withOUt the Media Manager software.
Download Desktop Manager from here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
For your OS, upgrade it if you feel like, are having issues that an OS upgrade would improve, etc. Your personal decision.
Here is a link to the latest OS upgrade and instructions:
http://www.blackberryforums.com/general-8300-series-discussion-curve/159564-latest-os-8310-4-5-0-134...
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Fail to Register Error - Desktop Manager

Hi,
Looking for some help here. Tryping to reinstall Blackberry Desktop Manager. Keep receiving the following errors when registering modules the the install 'hangs'. tried loading from the web as well as the CD same result.
Following is common on all errors:
C:\program Files\Research In Motion\Blackberry.....
\IS71 Connectors\ISGroupWise6.5.x\gw.dll
\IS71 Connectors\ISGroupWise6.5.x\gwAPI.dll
\IS71 Desktop Setup\DesktopSetup_pb.dll
\IS71 Action Engine\SyncAE_pb.dll
Failed to Register
HRESULT -2147024891
Not a computer buff by any means but carried out the 'clean installation' instructions with same result.
Appriciate anyones help on this.

Hi and Welcome to the forums!
From you post, I cannot tell if you've done all of this or not, so I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
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Desktop won't recognize Curve 8310

I have downloaded and removed Desktop mgr at least 6 times and can not even get it to recognize my phone.
really had problems geting it to download and I'm not sure it is. I go back and try to remove and it ask me to put the CD back in so I do and get the same results.
Running XP on a 4 month old Dell and trying to sync my Outlook....contact and calendar only.
Old Palm Treo 750 sure looks good again.
Thanks,
timb3.......nedd to post again...I clicked on solution resolved and it was not.
THANKS
EDIT: Removed "Solved" Graphic.
Message Edited by MohA on 02-16-2009 02:16 PM

Hi and welcome to the forums!
Do you have a media card? We can do a different test.
Use this procedure to troubleshoot the connection with desktop manager.
Thanks,
Bifocals
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB00125&sliceId=1&docTy...
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Synchronization with desktop manager - bb and outlook

after having downloaded a windows vista update, I don't manage synchronization anymore.
here follows the problem description I get:
help!
Timestamp modulo con errori: 4797fb36 Offset eccezione: 0008e56b Codice eccezione: c000000d Dati eccezione: 00000000 Versione SO: 6.0.6 Timestamp modulo con errori: 4797fb36
Offset eccezione: 0008e56b
Codice eccezione: c000000d
Dati eccezione: 00000000
Versione SO: 6.0.6001.2.1.0.768.3
ID impostazioni locali: 1040
Informazioni aggiuntive 1: 8339
Ulteriori informazioni 2: 9669671cdb1174b4ca37f14c3c33daa1
Ulteriori informazioni 3: 3397
Ulteriori informazioni 4: 76a73f1efcf99f20dde8e2dac5a2e367
001.2.1.0.768.3 ID impostazioni locali: 1040 Informazioni aggiuntive 1: 8339 Ulteriori informazioni 2: 9669671cdb1174b4ca37f14c3c33daa1 Ulteriori informazioni 3: 3397 Ulteriori informazioni 4: 76a73f1efcf99f20dde8e2dac5a2e367
Solved!
Go to Solution.

here they are:
969604
969897
969898
970238
890830
969559
905866
955428
969613
961501
969682
969679
968537
967632
it'd be great if you could suggest which could be the 'disturbing' ones, that way I would delete only those.
thanx

Curve 8310 Problems Syncing Outlook Calendar & Desktop Manager Freezing

Hi: I recently bought a Curve 8310. It has Desktop Manager version 4.2.2.14; my laptop has Vista Home Premium and I use Outlook 2007.
Just a day or two ago Desktop Manager started crashing while syncing Outlook Calendar. It stops at Calendar entry 76 and then freezes. From checking the Technical Solution Center I understand the problem may be a corrupt Calendar entry. Dealing with this apparently involves going into Configure Synchronization but Desktop Manager won't let me do this. If I start it when the phone is connected to my laptop it doesn't register the connection and often freezes. If I start it, then connect the phone, and stop the synchronization process before it crashes Manager, clicking on any of the Desktop Manager ikons, including Synchronize, doesn't have any effect. I've tried reinstalling Desktop Manager from the CD supplied by my phone provider but it's made no difference.
I'd be grateful for any advice; Before this problem developed I was really enjoying my BlackBurry.

Hi,
First we need to do a clean reinstall of the software to makes sure all registry and files have been completely removed:
Link 1.
Then we need too reinstall the 4.2 software, taking into account the Vista considerations for install:
Link 2
After install reboot the PC, start DM, Pull the battery while the device is ON, replace after a minute,
Let the device reboot 1-3 min, Plug the BB into the USB cable, Go to synchronization options and rest the options to only
Synch the calendar, sync for two way, select no other programs. Start the sync process.
Please let us know the results,
Thanks,
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
http://supportforums.blackberry.com/rim/board/message?board.id=8300&message.id=10906&jump=true
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Desktop Manager Run Errors

I am running the latest version of Desktop Manager. Something happened within the last couple of months that when I run the application I get a popup window called "Microsoft Exchange Setup Wizard"
In the window there is a program checked off called "Winfax pro" with a checkoff next to "Use the following information services" So I hit next. I get another window that says "The Winfax Logon Provider is now fully configured and ready to use" and I hit next again. Now I get the last window that reads "An error prevented the personal folders information service from being added to the profile. Try again. If the problem persists contact your administrator". Then I hit finish and the desktop manager loads and runs fine. I don't know what causes all of this. I never had to do this before. I do not use MS Exchange and I don't have exchange installed on my computer. I don't use the synchronzing feature at all. All I use the desktop manager for is transferring photos, music and ringtones. This is becoming a Nuisance everytime I start the manager. Any ideas anyone ? I am using Windows XP Sp3
UPDATE: It appears that when I click on the Icon to start the desktop manager software, it thinks that I want to run the Redirector software, So i tried to run Desktop manager by clicking directly on the DesktopManager.exe file but it still takes me to MS Exchange Setup Wizard.
UPDATE: Finally got it to work. It appears that during a software update, Desktop manager decided to install the redirector software and lead it to believe I was running MS exchange server. I uninstalled Desktop Manager completely and reinstalled. That solved the problem and I no longer get the MS Exchange setup wizard when desktop manager is launched.

I've tried uninstall/reinstalling desktop software, updating my Curve 8310 software, and a simple computer restart. On my gf's computer, I ran the script: regsvr32 /u "C:\program files\common files\microsoft shared\dao\dao360.dll" and then ran it again without the /u and I didn't receive those errors anymore. Maybe just lucky, well I'll wait to see... Any suggestion would help!

Initial sync between Desktop Manager and 8320 does not recognize internet connection

Am unable to do an initial sync between Desktop Manager and BB Curve 8320. Am getting error The computer must be connected to the Internet in order to initially configure synchronization settings. Please ensure that you are able to connect to the Internet and try again. Tried with version 4.3 and 4.6.0.12. I have a broadband connection that is always on and have also tried wirelessly. Any suggestions are appreciated.

Hi,
First we need to do a clean install of the DM you have on, this will clean up the other installation as well,
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
After you are down download DM 4.5 with NO MEDIA MANAGER from here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Just for trouble shooting purpose, turn off firewall and virus checkers,
Bring DM, go through the setup wizards, connect your BB and do a BACKUP first
Let me know how it goes!
Thanks
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Mac version of BlackBerry Desktop Manager KB articles

The following is a list of knowledge base articles for the Mac version of BlackBerry® Desktop Manager:
KB18769 - System requirements for BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB18770 - Features of BlackBerry Desktop Manager 1.0 (for Mac OS)
KB18771 - Installing and removing BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB18776 - How to back up and restore BlackBerry smartphone data using BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19148 - How to synchronize a BlackBerry smartphone with Microsoft Entourage using BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19150 - How to update or modify applications on a BlackBerry smartphone using BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19151 - Faster Synchronization and Safer Synchronization options in BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19152 - How to synchronize music from iTunes using BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19470 - Unable to Synchronize Mac Desktop Manager with Entourage 2004
KB19645 - Media Transfer Protocol (MTP) enabled BlackBerry smartphones are not detected by the BlackBerry Desktop Software for Mac
KB16473 - Remove or uninstall BlackBerry Media Sync for Mac computers
KB19624 - After the TetherBerry application has been opened, the BlackBerry smartphone is not detected by BlackBerry Desktop Manager version 1.0
KB19631 - Groups in Apple Address Book do not synchronize with contact list categories on the BlackBerry smartphone
KB19728 - The BlackBerry Desktop Manager is unable to detect the BlackBerry smartphone when the Mac computer is booted into Mac OS X 10.6 64bit mode
KB19682 - "Persistent Store Migration Failed" error message is received upon opening BlackBerry Desktop Manager
KB19683 - PIN, Home 2, Work 2, and Other field values within the contact list are removed from the BlackBerry smartphone after modifying the contact list entry in Microsoft Entourage
KB19636 - "Categories" field in Tasks does not synchronize between Entourage Notes and the BlackBerry smartphone
KB19625 - PIN field within the contact list does not transfer to the Address Book on the Mac
KB19596 - Synchronization using iCal with read-only calendars generates an incorrect prompt for conflict resolution in future synchronizations
KB19621 - Previously synchronized calendar or contact information gets erased from the Mac computer after synchronizing with the BlackBerry smartphone
KB19687 - Address Book synchronization completes, however no data is transferred to the BlackBerry smartphone
KB19630 - Calendar appointments accepted on the BlackBerry smartphone cannot be edited after synchronizing with iCal
KB19629 - Mass storage drives are not mounted after the Macintosh computer awakes from sleep mode
KB19640 - BlackBerry smartphone has only one Work/Home phone number after synchronization
*** We will continue to add more as they become available.
Message Edited by FozzyBear on 10-02-2009 09:35 PM
-FB
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Click "Accept as a Solution" for posts that have solved your issue(s)!

I think you're going to have a problem with that. http://forums.crackberry.com/mac-users-f62/desktop-manager-os-lion-624231/
Try BlackBerry support > BlackBerry Support

Desktop Manager quits in the middle of sync

Desktop Manager just quits in the middle of a sync. I've isolated the offending application to calendar sync with MS Outlook. No warnings, no errors, Desktop Manager just stops running. I tried upgrading to the latest version of Desktop Manager 5.0.1.28, no change. I've tried deleting the Intellisync directory and the problem just reappears after recreating the sync settings.
Bold 9700
Windows XP
MS Outlook 2007

Hi and Welcome to the Forums!
You might try turning on advanced logging to see if that provides you with any more data.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Error with Desktop Manager synchronization - won't let me set up synch settings

I have a new PC laptop and want to set it up to synch with my old Blackberry 8310 Curve just like it used to do with the old laptop.
I downloaded the latest Desktop Manager software (version 6.0.0.40) and am trying to set up the synchronization settings, but am not able to. I called Microsoft to see if there was any problem (I'm using Office 2010), and they said I'd need to talk to Blackberry.
Here's what's happening:
I connect my Blackberry to my PC laptop.
I open Desktop Manger 6.0.0.40.
I choose "Organizer" from the left-hand menu, and then "Configure settings."
I get a setup pop-up window that asks me to configure Calendar, Tasks, etc. in turn by checking the box.
I check a box, for example "Calendar Setup" and choose Outlook from the list of programs.
I click "next" and then choose "two-way sync."
I click "next" and get a pop-up error message with title "Intellisync" that reads: "The operation terminated unexpectedly."
This happens for every type of content I check (calendar, tasks, address book....).
Can anyone shed some light on this? I'm anxious to get my Outlook useful again and to have my data synching back and forth!
Thank you in advance!
Solved!
Go to Solution.

Hey elizabethdw,
Thanks for the reply.
To fix this issue, attempt to do a detect and repair in Microsoft Outlook. Which is done under Help>Office Diagnostics.
Save your PST information just to cautious!!! To do this: File>Import and Export>Export to a File>Personal Folder File, then save this file to somewheres where you can find it.
If that does not resolve the issue, perform a clean uninstall of Microsoft Office, and re-install only the full version, restart the computer afterwards, and then attempt to setup the synchronization.
I look forward to your reply.
-ViciousFerret
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Sync problem BB Curve 8310 and Desktop Manager v4.6 with Outlook 2003

I have a BB Curve 8310 with Desktop Manager v4.6 that I syn with Outlook 2003. Calendar, tasks, and memo will sync. The sync fails on the address book with this message: Unable to read application data record. Translation Canceled! From other message boards, I understand that the problem could be with a particular contact record but I can't find that record. I've followed all suggestions about organizing Outlook to look for blank entries for name or company and have deleted all those found. The names on the BB log are not alpa so finding the one that is incorrect is a problem. The sync failed at record 1211 out of 1428. I deleted the last record shown on the log and but then it failed at record 1210! I deleted several addresses and now it fails at record 1192. There must be more to this! I am getting ready to purchase a new computer and all new software and would like to resolve this issue before moving to new equipment. HELP!

First perform a clean uninstall oof DM 4.6.
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
Download site for 4.2.2
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Download DM 4.2.2 and install. reboot the PC. start the new DM , rest the configuration for synchroniation for athe calender only,
Two way, connect phone via USB, Proceed with synch.
Please let me know how it goes!
Thanks,
Message Edited by Bifocals on 09-06-2008 03:24 PM
Message Edited by Bifocals on 09-06-2008 03:26 PM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
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Installation and Connection Error with Desktop Manager and Curve 3G

I just installed Desktop Manager 6.01 and then tried connecting my Curve 3G to the system using the accompanying USB cable.. But there was a connection error.. so i did a bit searching on the net and went to (http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB00125) which gave me a solution to install m\y driver.. But when i try to manually install my driver, it shows an error "THE SERVICE CANNOT BE STARTED, EITHER BECAUSE IT IS DISABLED OR IT HAS NO ENABLED DEVICES ASSOCIATED WITH IT" now the USB is working because my phone is being recognised by the laptop and moreover in the device manager od my Vista, Blackberry is being shown... I cn see in drivers that Drivers have been installed but the drive Information such as Version, date is not available and the driver is unsigned...
Can someone tell me what exactly might the problem?? any reply will be appreciated..

I encountered the same issue, Not sure if you'll have the same results, but all i did was enable windows updates, and did an automatic driver update from the web (as in from windows updates) and after a reboot, all was back to normal.
hope that helps,

Apploader.msi Error when launching Desktop Manager 5.0

Tried to launch Desktop Manager 5.0 today to sync my BB Curve 8310 and a Windows Installer error pops up.   Desktop Manager 5.0 has been working fine up to now.
The error message says, " The feature you are trying to use is on a network resource that is unavailable".   It is looking for the Apploader.msi file in the C:\Documents and Settings\user\Application Data\Research In Motion\BlackBerry\ directory.
Can't seem to find it and have no idea why I'm having this problem now after working fine before.
Any suggestions??
Thanks,
Herb...

This is really odd...is this a work computer? Did they redirect your C: drive to a server somehow? Do you have perhaps a different truly local hard drive that you could use as the installation destination? Really odd indeed...
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Curve 8330 and Desktop Manager v5.0

I have a BB curve 8330 running the current device software, BB Desktop manager v5.0 and Outlook 2007 on Windows Vista and have just recently experienced problems syncing. I continue to get an error message such as below...
Faulting application DesktopMgr.exe, version 5.0.0.11, time stamp 0x4a4bd539, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0xc0000374, fault offset 0x000afaf8, process id 0x1dc, application start time 0x01ca41d751046e2b.
I've tried everything I can think of from reinstalling DTM, previous versions of DTM...getting rid of the "intellisync" folder that others have discussed...scanning my PST and OST files for errors, reconfiguring the sync settings...all with the same result. Everything is fine until it goes to read the calendar off of outlook and sync it...then it crashes saying the program has to close and windows will notify me if there is a solution....I've even tried running DTM with Vista's "Administrator" option and no dice...
I'm thinking this is an issue either with DTM or with the latest Vista Update (Windows 7 can't come soon enough!)....anyone else have any other ideas as to what this could be???

Hi and Welcome to the Forums!
While you have tried many things, I cannot tell if you have tried this...so apologies if it is redundant in any way.
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Synchronization Error - Desktop Manager 4.7, Curve 8310

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