System Update 5.01.0005 hangs every attempt on my X121e (log files inline)

Hi, I installed TVSU on my x121e laptop and it hangs on 95% on every attempt, like 5th time now. I have tried to uninstall and reinstall and I am using the latest version, I think, which is 5.01.0005.
Note that the system totally freezes on me. Nothing responds and Ctrl+Alt+Delete does not do anything. Only way is to shut down using the power button.
System:
ThinkPad x121e (30456UG)
Windows 8 Pro 64-bit (v6.2 build 9200)
Any ideas on what I can do to get it running? I don't know how to attach log files so I pasted them in full.
tvsu_exe.log:
TSS(L) 1: 22:07:56:0953 tvsu.cpp(1825): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(L) 1: 22:07:57:0281 tvsu.cpp(1754): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(L) 1: 22:07:57:0281 tvsu.cpp(1775): szCmd:  C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
TSS(L) 1: 22:08:02:0579 tvsu.cpp(579): StartTvsukernel : admin
TSS(L) 1: 22:08:02:0594 tvsu.cpp(586): Begin InvokeUacSdkViaService
TSS(L) 1: 22:08:02:0626 tvsu.cpp(431): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(L) 1: 22:08:02:0626 tvsu.cpp(466): szCmd:  C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
ServiceStart.log = empty
UACSdk.txt:
TSS(L) 0: 22:08:06:0188 uacsdk.cpp(170): User: ADMIN
TSS(L) 0: 22:08:06:0204 uacsdk.cpp(171): TempRegFile:
TSS(L) 0: 22:08:06:0204 uacsdk.cpp(172): ComdLine:
TSS(L) 0: 22:08:06:0220 uacsdk.cpp(180): ComdLine tvsukernel: C:\Program Files (x86)\Lenovo\System Update\\Tvsukernel.exe
TSS(L) 0: 22:08:06:0220 uacsdk.cpp(190): Vista admin
TSS(L) 0: 22:08:06:0220 vista.cpp(62): StartUIOnVistaWithAdminLongon ComdLine: C:\Program Files (x86)\Lenovo\System Update\\Tvsukernel.exe
TSS(L) 0: 22:08:06:0220 vista.cpp(70): WTSGetActiveConsoleSessionId dwSessionId: 1
TSS(L) 0: 22:08:06:0235 vista.cpp(124): ImpersonateLoggedOnUser succeed!
TSS(L) 0: 22:08:06:0235 vista.cpp(129): CreateProcessAsUser CommandLine : C:\Program Files (x86)\Lenovo\System Update\\Tvsukernel.exe
TSS(L) 0: 22:08:06:0423 vista.cpp(154): CreateProcessAsUser succeed!

Hmm, I can in fact not paste the log since the message "exceeds 20,000 chars. Where do I find the "attach file" Icon - looking everywhere.
Pasting bits and pieces from tvsu_log_121219220812.txt:
Severe 2012-12-19 , 10:08:13
 vid Tvsu.Sdk.SuSdk.StartApplication()
 Message: Application runs with the framework: 2.0.50727.6400
Severe 2012-12-19 , 10:09:04  vid Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)  Message: Debug Log: Init method:GET
Severe 2012-12-19 , 10:09:05  vid Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)  Message: Debug Log: doDownloadByHttps InterException is null, uri:https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_01_00.xml
Severe 2012-12-19 , 10:09:05  vid Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)  Message: Debug Log doDownloadByHttps webException message:Fjärrservern returnerade ett fel: (404) Kunde inte hittas.
Severe 2012-12-19 , 10:09:05  vid Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)  Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_01_00.xml responseStatus:404
Severe 2012-12-19 , 10:09:05  vid Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)  Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_01_00.xml webException.StackTrace:   vid System.Net.HttpWebRequest.GetResponse()    vid Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Severe 2012-12-19 , 10:09:05
 vid Tvsu.Engine.Process.HelloProcess.Start()
 Message: Could't connect to the HelloServer, no UDF file was downloaded
Severe 2012-12-19 , 10:09:31
 vid Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
 Message: Debug Log: Init method:GET
Then just TONS of Info messages and here is the end of the file
Info 2012-12-19 , 10:09:37  vid Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()  Message: Setting DONE status.
Info 2012-12-19 , 10:09:37  vid Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()  Message: Setting PROCESSING status.
Info 2012-12-19 , 10:09:37  vid Tvsu.Coreq.LoadCoreqsProcessor.ProcessUpdatesImplementation(Update[] ups)  Message: Candidate list: Critical patch to fix TVSU UTS issue[reboot type 1] ThinkVantage Fingerprint Software for Windows 7/8 32-bit[reboot type 3] Lenovo Power Management Driver - 8 [32,64][reboot type 3] ThinkVantage Aktivt skyddssystem (64bit)[reboot type 3] ThinkVantage Fingerprint Software for Windows 7/8 64-bit[reboot type 3] WiMAX Driver for Intel Cards (For Win8 64bit)[reboot type 3] Intel Management Engine Interface driver for Win8 32/64 bit[reboot type 3] Synaptics ThinkPad UltraNav Driver - Vista/7/8 [32,64][reboot type 3] Realtek Card Reader Driver for Windows 8 32/64 bit -WW-[reboot type 3] WiFi driver for Intel cards Driver - 8 [64][reboot type 3] Lenovo Settings Dependency Pacakge - 8 [32,64][reboot type 3] ThinkVantage Aktivt skyddssystem (64bit)[reboot type 3] AMD USB Filter Driver for Windows 8 32/64bit[reboot type 3] ThinkVantage Aktivt skyddssystem (32bit)[reboot type 3] WiFi driver for Intel cards Driver - 8 [32][reboot type 3] WiMAX Driver for Intel Cards (For Win8 32bit)[reboot type 3]
Info 2012-12-19 , 10:09:37  vid Tvsu.Coreq.LoadCoreqsProcessor.ProcessUpdatesImplementation(Update[] ups)  Message: Resulted order of candidate list: ThinkVantage Fingerprint Software for Windows 7/8 32-bit[reboot type 3] Lenovo Power Management Driver - 8 [32,64][reboot type 3] ThinkVantage Aktivt skyddssystem (64bit)[reboot type 3] ThinkVantage Fingerprint Software for Windows 7/8 64-bit[reboot type 3] WiMAX Driver for Intel Cards (For Win8 64bit)[reboot type 3] Intel Management Engine Interface driver for Win8 32/64 bit[reboot type 3] Synaptics ThinkPad UltraNav Driver - Vista/7/8 [32,64][reboot type 3] Realtek Card Reader Driver for Windows 8 32/64 bit -WW-[reboot type 3] WiFi driver for Intel cards Driver - 8 [64][reboot type 3] Lenovo Settings Dependency Pacakge - 8 [32,64][reboot type 3] ThinkVantage Aktivt skyddssystem (64bit)[reboot type 3] AMD USB Filter Driver for Windows 8 32/64bit[reboot type 3] ThinkVantage Aktivt skyddssystem (32bit)[reboot type 3] WiFi driver for Intel cards Driver - 8 [32][reboot type 3] WiMAX Driver for Intel Cards (For Win8 32bit)[reboot type 3] Critical patch to fix TVSU UTS issue[reboot type 1]
Info 2012-12-19 , 10:09:37  vid Tvsu.Coreq.CoreqProcessor.ProcessUpdatesImplementation(Update[] updates)  Message: Beginning Coreq process: Recieved 16Updates

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    Thank you for the reply.  I already have NET. Framework 4.x installed and I stil have the same problem.
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    Severe    2011-02-07 , 09:23:47
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: Could't connect to the HelloServer, no UDF file was downloaded

  • I installed the system update to 10.7.3. After re-booting, my mail file was missing from the dock.  Looked in applications and the mail application is missing. Any thoughts?

    I installed the system update to 10.7.3. After re-booting, my mail file was missing from the dock.  Looked in applications and the mail application is missing. Any thoughts?

    Thanks Paul; but, taking your suggestion didn't solve the problem.  As mail is part of the OS, the updates don't have the capacity to reinstall applications; so, I had to reinstall the OS.  I now have my mail back (although it didn't appear on the dock--I had to go to applications and activate it and then put it back in the dock.  Thanks again for trying.

  • System Update 3.14.0029 hangs at 97%

    Hi I have a problem with system update 3.14.0029.
    It hangs at 97% complete when looking for updates for my system (even when left all night).
    The process (tvsukernel.exe) is not using any of the processor when it hangs.
    I have tried to reinstalling it and the problem still persists.
    I am running a T61 (7664 19G) on windows XP sp3 (fully updated).
    Any help would be appreciated.
    Solved!
    Go to Solution.

    Hi,
    It might be possible, that in the first environment was some Proxy in the network, that was allowing internet access Or a HW Firewall, or Antivir, that was blocing applicaiton from granting access to internet.
    Else I cannot imagine.
    I'm glad, that it's now working and this is not directly and issue of TVSU. However, please review your environment and let me know if you find anything.
    BTW: please mark your post as fix, so that also other people can benefit from your information. 
    Cheers

  • Problem with System Update 5.01.0005

    Hi.
    I have a X220 (PN: 42912BG) with problem installing the latest TVSU. It would not start, it only give me a message saying it can not find the C:\Program Files (x86)\Lenovo\System Update\ConfigService.exe. Does anybody els have this problem, and any good solution for fixing it?
    I ve sent a email to Lenovo Support, but nothing happen - they say they forwarded my email to another team.
    I tried to install a earlier TVSU 5 version, but it only say I have to upgrade my version. And then, back to the problem...
    After installing TVSU 5.01 I no longer have the service called "System Update" availible in services.mcs.
    And after this message the startup screen for TVSU5 coming, and a program stop working (Lenovo System Update TvsuCommandLauncher) stop working:
    Hope for some feedback soon!
    My computer is a X220, with Win7 Pro 64-bit.

    Current SU release date is 02/04/13  version 5.02.007
    If the installer fails (interrupted), as shown in screen above. You will have to hunt down the msi install log.
    Go to C:\Users\**your id**\appdata\local\temp folder.  Look for tvsuSetup.log.
    Go to the end of the log, and post any error codes shown.    
    Note: running the install standalone (not update in place), will allow a shortcut to SU to be placed in the start menu.
    ==
    ie,
    MSI (c) (A8:B0) [11:54:16:937]: Note: 1: 1707 MSI (c) (A8:B0) [11:54:16:937]: Product: Lenovo System Update -- Installation operation completed successfully.
    MSI (c) (A8:B0) [11:54:16:953]: Windows Installer installed the product. Product Name: Lenovo System Update. Product Version: 5.02.0007. Product Language: 1033. Manufacturer: Lenovo. Installation success or error status: 0.
    ==
    I have also seen another post,,i will have to hunt it down, which matches the UK post.  Looked like a help screen for MSI installer.

  • WebLogic 10.3.2.0 hanging at startup after "The server log file is opened."

    Hi,
    A WebLogic 10.3.2.0 server is hanging at startup. There are no error messages. The last command in the startup window is:
    "The server log file <log file dest> is opened. All server side log events will be written to this file."
    I think the next line should be:
    "Security initializing using security realm realm."
    Any ideas on what could be the issue? For instance what resources should be accessed at that point of time? There is sufficient space left on the (virtual machine) disk. The VM configured with 8GB memory. Could it be performance related still?
    Following is written to the log file:
    ####<12.aug.2010 kl 09.47 CEST> <Info> <WebLogicServer> <oim> <> <Main Thread> <> <> <> <1281599254656> <BEA-000214> <WebLogic Server "AdminServer" version:
    WebLogic Server 10.3.2.0 Tue Oct 20 12:16:15 PDT 2009 1267925 Copyright (c) 1995, 2009, Oracle and/or its affiliates. All rights reserved.> ####<12.aug.2010 kl 09.47 CEST> <Notice> <Log Management> <oim> <> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <> <> <> <1281599255312> <BEA-170019> <The server log file ....logs\AdminServer.log is opened. All server side log events will be written to this file.> ####<12.aug.2010 kl 09.47 CEST> <Info> <Log Management> <oim> <> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <> <> <> <1281599255390> <BEA-170023> <The Server Logging is initialized with Java Logging API implementation.> ####<12.aug.2010 kl 09.47 CEST> <Info> <Diagnostics> <oim> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1281599255671> <BEA-320001> <The ServerDebug service initialized successfully.> ####<12.aug.2010 kl 09.47 CEST> <Info> <Store> <oim> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1281599256515> <BEA-280050> <Persistent store "WLS_DIAGNOSTICS" opened: directory="....s\domains\oim\servers\AdminServer\data\store\diagnostics" writePolicy="Disabled" blockSize=512 directIO=false driver="wlfileio2"> ####<12.aug.2010 kl 09.47 CEST> <Info> <Server> <oim> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1281599257140> <BEA-002622> <The protocol "t3" is now configured.> ####<12.aug.2010 kl 09.47 CEST> <Info> <Server> <oim> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1281599257140> <BEA-002622> <The protocol "t3s" is now configured.> ####<12.aug.2010 kl 09.47 CEST> <Info> <Server> <oim> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1281599257140> <BEA-002622> <The protocol "http" is now configured.> ####<12.aug.2010 kl 09.47 CEST> <Info> <Server> <oim> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1281599257140> <BEA-002622> <The protocol "https" is now configured.> ####<12.aug.2010 kl 09.47 CEST> <Info> <Server> <oim> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1281599257140> <BEA-002622> <The protocol "iiop" is now configured.> ####<12.aug.2010 kl 09.47 CEST> <Info> <Server> <oim> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1281599257156> <BEA-002622> <The protocol "iiops" is now configured.> ####<12.aug.2010 kl 09.47 CEST> <Info> <Server> <oim> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1281599257156> <BEA-002622> <The protocol "ldap" is now configured.> ####<12.aug.2010 kl 09.47 CEST> <Info> <Server> <oim> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1281599257156> <BEA-002622> <The protocol "ldaps" is now configured.> ####<12.aug.2010 kl 09.47 CEST> <Info> <Server> <oim> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1281599257187> <BEA-002622> <The protocol "cluster" is now configured.> ####<12.aug.2010 kl 09.47 CEST> <Info> <Server> <oim> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1281599257187> <BEA-002622> <The protocol "clusters" is now configured.> ####<12.aug.2010 kl 09.47 CEST> <Info> <Server> <oim> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1281599257218> <BEA-002622> <The protocol "snmp" is now configured.> ####<12.aug.2010 kl 09.47 CEST> <Info> <Server> <oim> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1281599257218> <BEA-002622> <The protocol "admin" is now configured.> ####<12.aug.2010 kl 09.47 CEST> <Info> <Server> <oim> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1281599257218> <BEA-002624> <The administration protocol is "t3s" and is now configured.> ####<12.aug.2010 kl 09.47 CEST> <Info> <RJVM> <oim> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1281599257468> <BEA-000570> <Network Configuration for Channel "AdminServer"
    Listen Address          :7001
    Public Address          N/A
    Http Enabled          true
    Tunneling Enabled     false
    Outbound Enabled     false
    Admin Traffic Enabled     true>
    ####<12.aug.2010 kl 09.47 CEST> <Info> <Server> <oim> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1281599257687> <BEA-002609> <Channel Service initialized.> ####<12.aug.2010 kl 09.47 CEST> <Info> <Socket> <oim> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1281599258000> <BEA-000406> <NTSocketMuxer was built on Jan 13 2005 17:47:03
    ####<12.aug.2010 kl 09.47 CEST> <Info> <Socket> <oim> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1281599258078> <BEA-000436> <Allocating 3 reader threads.> ####<12.aug.2010 kl 09.47 CEST> <Info> <Socket> <oim> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1281599258078> <BEA-000446> <Native IO Enabled.> ####<12.aug.2010 kl 09.47 CEST> <Info> <IIOP> <oim> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1281599259500> <BEA-002014> <IIOP subsystem enabled.>
    Thanks!!

    tried both of these, still having same error as below:
    <Sep 8, 2010 1:32:37 PM IST> <Critical> <Security> <BEA-090402> <Authentication denied: Boot identity not valid; The user name and/or password from the boot identity file (boot.properties) is not valid. The boot identity may have been changed since the boot identity file was created. Please edit and update the boot identity file with the proper values of username and password. The first time the updated boot identity file is used to start the server, these new values are encrypted.>
    <Sep 8, 2010 1:32:37 PM IST> <Critical> <WebLogicServer> <BEA-000386> <Server subsystem failed. Reason: weblogic.security.SecurityInitializationException: Authentication denied: Boot identity not valid; The user name and/or password from the boot identity file (boot.properties) is not valid. The boot identity may have been changed since the boot identity file was created. Please edit and update the boot identity file with the proper values of username and password. The first time the updated boot identity file is used to start the server, these new values are encrypted.
    weblogic.security.SecurityInitializationException: Authentication denied: Boot identity not valid; The user name and/or password from the boot identity file (boot.properties) is not valid. The boot identity may have been changed since the boot identity file was created. Please edit and update the boot identity file with the proper values of username and password. The first time the updated boot identity file is used to start the server, these new values are encrypted.
    at weblogic.security.service.CommonSecurityServiceManagerDelegateImpl.doBootAuthorization(CommonSecurityServiceManagerDelegateImpl.java:959)
    at weblogic.security.service.CommonSecurityServiceManagerDelegateImpl.initialize(CommonSecurityServiceManagerDelegateImpl.java:1050)
    at weblogic.security.service.SecurityServiceManager.initialize(SecurityServiceManager.java:875)
    at weblogic.security.SecurityService.start(SecurityService.java:141)
    at weblogic.t3.srvr.SubsystemRequest.run(SubsystemRequest.java:64)
    Truncated. see log file for complete stacktrace
    Caused By: javax.security.auth.login.FailedLoginException: [Security:090304]Authentication Failed: User weblogic2 javax.security.auth.login.FailedLoginException: [Security:090302]Authentication Failed: User weblogic2 denied
    at weblogic.security.providers.authentication.LDAPAtnLoginModuleImpl.login(LDAPAtnLoginModuleImpl.java:250)
    at com.bea.common.security.internal.service.LoginModuleWrapper$1.run(LoginModuleWrapper.java:110)
    at java.security.AccessController.doPrivileged(Native Method)
    at com.bea.common.security.internal.service.LoginModuleWrapper.login(LoginModuleWrapper.java:106)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    Truncated. see log file for complete stacktrace
    >
    <Sep 8, 2010 1:32:37 PM IST> <Notice> <WebLogicServer> <BEA-000365> <Server state changed to FAILED>
    <Sep 8, 2010 1:32:37 PM IST> <Error> <WebLogicServer> <BEA-000383> <A critical service failed. The server will shut itself down>
    <Sep 8, 2010 1:32:37 PM IST> <Notice> <WebLogicServer> <BEA-000365> <Server state changed to FORCE_SHUTTING_DOWN>
    Pls help me out ASAP...

  • Copy System Error - No sapinst workdir retrieved yet. Therefore, no SAPInst log files were written and can be retrieved

    Hi all,
    I am getting a strange error when performing a "Copy System" that I am unable to resolve. The error occurs during step "User Management". The step is supposed to start SAPinst and install the new users.
    "No sapinst workdir retrieved yet. Therefore, no SAPinst log files were written and can be retrieved"
    "LVM Error Host Agent Operation 'xxxxx' failed (OperationExecption. FaultCode: '127', Message: Command execution failed. ')"
    I have checked the C:\temp\VCM_sapinst_PR\sapinst2014_09_10_09_48_28 folder and the only file there is the "inifile.xml".
    The copy is based on vmware, the SAP systems are Windows 2008 R2 with MSSQL 2008. The host agent Version is 190 and the SAP kernel is 600.
    Under "System and AS Provistion Configuration" I have enabled Provistioning type "System Copy" for release 7.X and Windows NT. The path is C:\INST\LVM_WIN_731\SPM and exist on all systems locally. The SWPM Version is SWPM10SP06_3-20009707.SAR.
    The only thing I have found that kind of fits the error Message seems to be related to Linux/Unix:
    http://wiki.scn.sap.com/wiki/display/TechTSG/(ACC)+SAPControl+Fails+with+HTTP+401+Unauthorized+Error
    Does anyone have an solution for this issue?
    BR/
    Stian
    Added ASUI.log file from ./hostctrl/wok folder and a text file with the error.

    Hi all,
    The problem was resolved by the OSS Message.
    The problem was with the SAP Host Agent 720 patch 190. Quote from the OSS Message:
    "Try downgrading to SAP Host Agent patch 189. The problem seems to be with duplicate parameters for the sapinst Call (exitOnError) wich was add by the LVM and since patch 190 is also added by the SAP Host Agent, end reexecute your process."
    The issue should be resolved in a future patch for SAP LVM, but if you encounter this error before it has been released, then try to downgrade to 189 like i did.
    Thanks to SAP Support v/ Jochen for resolving this issue.
    Best Regards,
    Stian Eiken

  • I have been attempting to downloads updates to Firefox, and with every attempt the furthest I get is "connecting to update server". Cannot get past that to the actual download.

    I get info from Firefox that updates are available, or I go their website to get the latest updates. When the process starts, I get to a screen that says that I am connecting to the server. Nothing ever gets beyond this screen.

    See:
    * http://kb.mozillazine.org/Software_Update (Software Update not working properly)
    Remove the files in the updates and updates\0 folder.<br />
    You may need to delete active-update.xml and updates.xml as well if present.
    Vista:
    C:\Users\&lt;user&gt;\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
    (%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox)
    If you have problems with updating then easiest is to download the full version and uninstall the currently installed version.
    You may need to remove the Firefox program folder to do a clean install of the new version.
    * Download a fresh Firefox copy and save the file to the desktop.
    * Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
    * Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
    * Do not remove personal data if you uninstall the current version.
    * It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
    Your bookmarks and other profile data are stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

  • IPhoto hangs when attempting to import certain CR2 files

    Hi everyone.
    After 3 months of owning and using my MacBook, I have finally found that iPhoto isn't a bad software at all, and I want to start using it. So of course the first thing I did was to import some recent photos I made.
    By now I have successfully imported JPG and CR2 files from my external FAT32 HDD. But there are some CR2 files that make iPhoto hang: Actually not the whole application hangs, but only the import section (it is still possible to browse albums etc). clicking the "Stop" button won't change a thing, despite the text "stopping..." underneath the progress bar.
    A friend of mine tried to import one of the regarding CR2 files, and it worked on his PowerBook G4 - same software versions.
    Help. I don't know what to do. Been searching for a solution for days. Thanks in advance for every hint.
    MacBook 13"   Mac OS X (10.4.8)   iPhoto 6.0.5 (316); Camera: Canon EOS 350D / Digital Rebel XT

    Ah - sorry, it's hard to gauge what level of expertise people have and probably safer to underestimate than overestimate.
    So any messages in Console when iPhoto hangs? Sometimes those are human-readable and offer clues.
    What about opening the file using QuickTime? Does that work?
    It's possible you ran into an actual bug, but it's hard to tell without the files. If you manage to isolate the exact files that cause the hang, you could try other things, like import them to a newly created library (option-launch iPhoto just in case you didn't know)
    You could also dig through the EXIF data that Preview shows (Cmd-I) and see if those files have anything in common, like a bogus value for aperture or focal length or something. I know a friend complained about photos taken by the manual Lensbaby lenses, but I don't know if that has been addressed in recent updates.

  • System update 5.06.0024 failed

    I execueted System Update V5.06.0024 on Windows 7 Professional, clicked the Next button, then the message "An error occurred in the package download procedure." in Japanese when the Lenovo Help Center (1 of 1) was procedured.
    The log is as follows:
    Info    2015-01-27 , 10:33:23
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the PostProcess HelpCenterQuestProcess
    Severe    2015-01-27 , 10:33:23
        at Tvsu.Engine.Task.Task.StartExecution()
        Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException of type 'Tvt.FileDownloader.DownloadException' was thrown.
        Exception:
            Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
            Type: Tvt.FileDownloader.DownloadException
               at Tvsu.Engine.Task.Task.Start()
       at Tvsu.Engine.Task.Task.StartExecution()
    Info    2015-01-27 , 10:33:23
        at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
        Message: Setting FAILED status.
    Info    2015-01-27 , 10:33:23
        at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
        Message: Error while downloading packages.
        Exception:
            Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
            Type: Tvt.FileDownloader.DownloadException
               at Tvsu.Engine.Task.Task.StartExecution()
       at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
       at Tvsukernel.Logic.ProgressThread.InitSearch()
    Info    2015-01-27 , 10:33:23
        at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
        Message: Showing ERROR Message: < パッケージのダウンロード中にエラーが発生しました。 >
    Info    2015-01-27 , 10:33:25
        at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
        Message: RC eGatherer: 0
    Info    2015-01-27 , 10:33:34
        at Tvsukernel.Logic.GUIController.BackToMain()
        Message: Setting Welcome screen...
    Info    2015-01-27 , 10:33:34
        at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
        Message: Loading Welcome screen on Action pane.
     What shall I do ?

    Thank you for your rapid reply.
    My machine type and model number is Thinkcenter E73 10AU009WJP.
    This is a new machine. I have already execueted Microsoft Update.
    No antivirus software is not yet installed.
    No versions, preinstalled version and downloaded version 5.06 run successsfully.
    Version 5.06 fails every run.
    I checked the reliabilty reports, but I didn't discover anything about System Update.
    I don't want to use any file sharing software in order to send the logs. What shall I do ?
    I paste the TvsuCommandLauncher.log and  only as follows:
    Severe    2015-01-28 , 12:01:22
        Message: Digital signature validation failed! :C:\Program Files\Lenovo\System Update\egather\ia.exe
    Info    2015-01-28 , 12:01:22
        Message: The current user is a Vista Administrator, the request will be handled by suservice -System context-
    Info    2015-01-28 , 12:01:25
        Message: Command execution duration was: 274 Miliseconds
    The service.log is as follows:
     Info    2015-01-28 , 12:01:23
        Message: /execute ia.exe /arguments -filename"C:\Program Files\Lenovo\System Update\egather\sysreco" -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid /directory "C:\Program Files\Lenovo\System Update\egather\" /type COMMAND /timeout 300000
    Info    2015-01-28 , 12:01:23
        Message: "C:\Program Files\Lenovo\System Update\egather\"
    ia.exe
    -filename"C:\Program Files\Lenovo\System Update\egather\sysreco" -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid
    COMMAND
    Info    2015-01-28 , 12:01:23
        Message: Directory 1: C:\Program Files\Lenovo\System Update\egather\
    Info    2015-01-28 , 12:01:23
        Message: If directory 1 exists: C:\Program Files\Lenovo\System Update\egather\
    Info    2015-01-28 , 12:01:23
        Message: The parameters directory and command stay as follows:
    command: ia.exe
    directory: C:\Program Files\Lenovo\System Update\egather\
    Info    2015-01-28 , 12:01:23
        Message: Type hidden
    Info    2015-01-28 , 12:01:23
        Message: C:\Program Files\Lenovo\System Update\egather\ ia.exe -filename"C:\Program Files\Lenovo\System Update\egather\sysreco" -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid COMMAND 300000
    Info    2015-01-28 , 12:01:23
        Message: Hidden
    Info    2015-01-28 , 12:01:25
        Message: 0
    Some of the tvsu_150128120117.log is as follows:
     [Lenovo System Update build: 2014-11-04 5.06.0024]    2015/01/28 12:01:17
    Severe    2015-01-28 , 12:01:21
        at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
        Message: Debug Log: Init method:GET
    Severe    2015-01-28 , 12:01:21
        at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
        Message: Debug Log: doDownloadByHttps InterExcpetion content stringystem.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.
       at System.Net.Security.SslState.StartSendAuthResetSignal(ProtocolToken message, AsyncProtocolRequest asyncRequest, Exception exception)
       at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
       at System.Net.TlsStream.CallProcessAuthentication(Object state)
       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
       at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
       at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
       at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size)
       at System.Net.ConnectStream.WriteHeaders(Boolean async) uri:https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_13_00.xml
    Severe    2015-01-28 , 12:01:21
        at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
        Message: Debug Log: doDownloadByHttps InterExcpetion is not WebExcpetion StackTrace:    at System.Net.Security.SslState.StartSendAuthResetSignal(ProtocolToken message, AsyncProtocolRequest asyncRequest, Exception exception)
       at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
       at System.Net.TlsStream.CallProcessAuthentication(Object state)
       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
       at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
       at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
       at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size)
       at System.Net.ConnectStream.WriteHeaders(Boolean async)
    Severe    2015-01-28 , 12:01:21
        at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
        Message: Debug Log: doDownloadByHttps InterExcpetion is not WebExcpetion message: The remote certificate is invalid according to the validation procedure.
    Severe    2015-01-28 , 12:01:21
        at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
        Message: Debug Log: doDownloadByHttps InterExcpetion is not WebExcpetion Source: System
    Severe    2015-01-28 , 12:01:21
        at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
        Message: Debug Log doDownloadByHttps webException message:The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
    Info    2015-01-28 , 12:01:21
        at Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
        Message: An exception ocurred while downloading https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_13_00.xml
        Status set to FAILED
        Exception:
            Message: Error at DirectFileDownloader when validating certificates, or a secure channel cannot be established.
            Type: Tvt.FileDownloader.CertificateValidationException
               at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
       at Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Severe    2015-01-28 , 12:01:21
        at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
        Message: An exception ocurred while downloading the UDF file, the Hello process will continue.
        Exception:
            Message: Failed to connect to SUPPORTCENTER Repository.
            Type: Tvt.FileDownloader.ConnectException
               at Tvsu.FileDownloader.GeneralDownloader.Download(FileToDownloadBean bean, downloadingDelegate downDelegate)
       at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
    Info    2015-01-28 , 12:01:21
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: UDF download status is -> Failed
    Severe    2015-01-28 , 12:01:21
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: Could't connect to the HelloServer, no UDF file was downloaded
    Info    2015-01-28 , 12:01:21
        at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
        Message: Running egather minimal.....
    Info    2015-01-28 , 12:01:21
        at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
        Message:  /execute ia.exe /arguments -filename$C:\Program Files\Lenovo\System Update\egather\sysrecomin$ -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory $C:\Program Files\Lenovo\System Update\egather\$ /type COMMAND /securitycode a0d844b92f93538b51c98c1cd301a63c2ba4818b /timeout 300000
    Info    2015-01-28 , 12:01:21
        at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
        Message: FileName Path: C:\Program Files\Lenovo\System Update\TvsuCommandLauncher.exe

  • Lenovo System update 5.1 won't install on windows 8

    My sytstem update worked for a few weeks in windows 8 and then it stopped loading.  I tried to do an uninstall and reinstall but unfortunately I get the following message "the wizard was interrupted before lenovo system update could be completely installed" I read forums that I need to have .net install which I already have so what else could be the problem.  Are there any files that I should make sure are deleted?
    Solved!
    Go to Solution.

    Had the same issue and the same error message after System Update 5.01.0005 stopped working and would not install after being uninstalled.
    I looked at the installation log and there was an error about service installation failure. So I looked at the Windows Services, and there was a System Update service installed, pointing to a non-existing folder under Program Files (x86). I removed the service manually (sc delete SUService from administrative command prompt) and after that System Update installed fine.

  • System Update error "An error occurred while gathering user informatio​n"

    I honestly think that i'm never going to stop running into issues with Lenovos software....
    Anyways, i've reinstalled countless times trying every way to fix things and nothing works. I will post my log for others to look at and hopefully help me out. 
    [Lenovo System Update build: 2015-01-15 5.06.0027] 3/4/2015 5:58:34 PM
    Info 2015-03-04 , 05:58:34
    at Tvsu.Environment.EnvironmentManager..ctor()
    Message: Starting Environment Manager...
    Info 2015-03-04 , 05:58:36
    at Tvsu.Nls.NlsResources..ctor()
    Message: Starting the instance of NLS@Runtime
    Info 2015-03-04 , 05:58:36
    at Tvsu.Nls.NlsResources..ctor()
    Message:
    The active language is: EN
    The default language is: EN
    The OS language is: EN
    The language loaded type is: OS
    Severe 2015-03-04 , 05:58:36
    at Tvsu.Sdk.SuSdk.StartApplication()
    Message: Application runs with the framework: 4.0.30319.34209
    Info 2015-03-04 , 05:58:36
    at Tvsu.Engine.DataBase.InitializeDataBase()
    Message: Initializing the DataBase from file: updates.ser
    Info 2015-03-04 , 05:58:36
    at Tvsu.Sdk.SuSdk.StartApplication()
    Message: Starting the Application
    Info 2015-03-04 , 05:58:36
    at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: Starting GUI...
    Info 2015-03-04 , 05:58:36
    at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: MainFrame created successfully
    Info 2015-03-04 , 05:58:36
    at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: GUI -- Welcome screen
    Info 2015-03-04 , 05:58:36
    at Tvsukernel.Logic.GUIController.BackToMain()
    Message: Setting Welcome screen...
    Info 2015-03-04 , 05:58:36
    at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Welcome screen on Action pane.
    Info 2015-03-04 , 05:58:39
    at Tvsukernel.Logic.GUIController.SearchUpdates(Objec​t sender, EventArgs args)
    Message: Starting the Search process...
    Info 2015-03-04 , 05:58:39
    at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Search screen on Action pane.
    Info 2015-03-04 , 05:58:39
    at Tvsukernel.Logic.ProgressThread.InitSearch()
    Message: GUI -- Reporting progress for the Search
    Info 2015-03-04 , 05:58:39
    at Tvsu.Sdk.SuSdk.GetSystemProperties()
    Message: Get the System Properties
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: PreTask
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: Start
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Task.Task.Start()
    Message: Starting the task
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Task.Task.Start()
    Message: The current process is:HelloProcess
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Task.Task.Start()
    Message: Executing the PreProcess HelloProcess
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Task.Task.Start()
    Message: Executing the StartProcess HelloProcess
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile(​)
    Message: The chm help file is already present in the system
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: The test.properties file was not found, the normal Hello process will continue.
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: HelloProcess Started
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: Client level: HelloLevel_9_14_00
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.DownloadUDF(Strin​g helloClientLevel)
    Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/ag​ent/SSClientCommon/HelloLevel_9_14_00.xml
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.DownloadUDF(Strin​g helloClientLevel)
    Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\​SSClientCommon\HelloLevel_9_14_00.xml
    Info 2015-03-04 , 05:58:39
    at Tvsu.ConnectionSettings.ConnectionSettings.GetConn​ectionForURL(String url)
    Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
    Info 2015-03-04 , 05:58:39
    at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.​<set_Image>b__6()
    Message: Setting PROCESSING status.
    Info 2015-03-04 , 05:58:39
    at Tvt.ConnectionSettings.ConnectionSettings.GetConne​ctionForURL(String url)
    Message: Direct connection found
    Info 2015-03-04 , 05:58:39
    at Tvsu.FileDownloader.HttpsDownload.GetProxy(Connect​ionSettingsBean connBean)
    Message: Connection type set to DIRECT in ConnectionSettingsBean
    Severe 2015-03-04 , 05:58:39
    at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloa​dInfo fileInfo)
    Message: Debug Log: Init method:GET
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: UDF download status is -> Downloaded
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
    Message: Parsing the UDF file
    Severe 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: Error reading C:\ProgramData\Lenovo\SystemUpdate\session\system\​SSClientCommon\HelloLevel_9_14_00.xml, this XML file is not well-formed
    Exception:
    Message: Root element is missing.
    Type: System.Xml.XmlException
    at System.Xml.XmlTextReaderImpl.Throw(Exception e)
    at System.Xml.XmlTextReaderImpl.ParseDocumentContent(​)
    at System.Xml.XmlTextReaderImpl.Read()
    at System.Xml.XPath.XPathDocument.LoadFromReader(XmlR​eader reader, XmlSpace space)
    at System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
    at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
    at Tvsu.Engine.Process.HelloProcess.Start()
    Info 2015-03-04 , 05:58:39
    at Tvsu.Egather.EgatherManager.GetEgatherParser(Strin​g type)
    Message: Running egather minimal.....
    Info 2015-03-04 , 05:58:39
    at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(S​tring directory, String command, String arguments)
    Message: /execute ia.exe /arguments -filename$C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin$ -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory $C:\Program Files (x86)\Lenovo\System Update\egather\$ /type COMMAND /securitycode a7db21fdc747d5e6f213b2b4c6632dc5dbfe5162 /timeout 300000
    Info 2015-03-04 , 05:58:39
    at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(S​tring directory, String command, String arguments)
    Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
    Info 2015-03-04 , 05:58:39
    at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
    Message: RC eGatherer: 0
    Severe 2015-03-04 , 05:58:39
    at Tvsu.Egather.EgatherManager.GetEgatherParser(Strin​g type)
    Message: Unable to execute egather
    Severe 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: Error getting the Egather parser
    Exception:
    Message: Could not find file 'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'.
    Type: System.IO.FileNotFoundException
    at Tvsu.Egather.EgatherManager.GetEgatherParser(Strin​g type)
    at Tvsu.Egather.EgatherManager.get_EgatherMinimal()
    at Tvsu.Engine.Process.HelloProcess.Start()
    Severe 2015-03-04 , 05:58:39
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isError getting the Egather parser
    Exception:
    Message: Error getting the Egather parser
    Type: Tvsu.Engine.Process.EgatherException
    at Tvsu.Engine.Task.Task.Start()
    at Tvsu.Engine.Task.Task.StartExecution()
    Info 2015-03-04 , 05:58:39
    at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.​<set_Image>b__6()
    Message: Setting FAILED status.
    Info 2015-03-04 , 05:58:39
    at Tvsukernel.Logic.GUIController.ShowErrorMessage(Ex​ception e)
    Message: Error while gathering user information.
    Exception:
    Message: Error getting the Egather parser
    Type: Tvsu.Engine.Process.EgatherException
    at Tvsu.Engine.Task.Task.StartExecution()
    at Tvsu.Sdk.SuSdk.GetSystemProperties()
    at Tvsukernel.Logic.ProgressThread.InitSearch()
    Info 2015-03-04 , 05:58:39
    at Tvsukernel.Dialogs.Messages.ShowStaticMessage(Stri​ng message, String title, MessageType t, Boolean check)
    Message: Showing ERROR Message: < An error occurred while gathering user information. >
    Info 2015-03-04 , 05:58:41
    at Tvsukernel.Logic.GUIController.BackToMain()
    Message: Setting Welcome screen...
    Info 2015-03-04 , 05:58:41
    at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Welcome screen on Action pane.
    Info 2015-03-04 , 05:58:41
    at Tvsukernel.Logic.GUIController.AskBeforeClosing()
    Message: Close System Update?
    Info 2015-03-04 , 05:58:41
    at Tvsukernel.Dialogs.Messages.ShowStaticMessage(Stri​ng message, String title, MessageType t, Boolean check)
    Message: Showing QUESTION Message: < Are you sure you want to close System Update? >
    Info 2015-03-04 , 05:58:42
    at Tvsukernel.Logic.GUIController.AskBeforeClosing()
    Message: Application will close now? True
    Info 2015-03-04 , 05:58:42
    at Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelE​ventArgs e)
    Message: User wanted to close System Update, or the package force a reboot.
    Severe 2015-03-04 , 05:58:42
    at Tvsu.Sdk.SuSdk.ShutDownApplication()
    Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
    Info 2015-03-04 , 05:58:42
    at Tvsu.Engine.DataBase.ShutDownDataBase()
    Message: Shutting down the DataBase, saving any data into file: updates.ser
    Info 2015-03-04 , 05:58:42
    at Tvsu.Environment.EnvironmentManager.closeEM()
    Message: Closing Environment Manager.
    Info 2015-03-04 , 05:58:43
    at Tvsu.Sdk.SuSdk.ShutDownApplication()
    Message: Shut Down the Application
     One thing I noticed is that if I visit the download link for the HelloLevel_9_14_00.xml here: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/ag​ent/SSClientCommon/HelloLevel_9_14_00.xml
    It shows up completely blank but everything HelloLevel_9_13_00.xml and < shows up fine for me. It appears this is the same issue the log is reporting saying that "this XML file is not well-formed" could this be a Lenovo issue though? No one else has reported this exact problem though so I guess not.
    My model is a Thinkpad Edge E540 (20C6008SUS) with Windows 8.1
    Solved!
    Go to Solution.

    The hello level  9_14 is expected behavior. The link is currently set blanks.  Down the road, when a newer version of SU is available, and Lenovo wants SU to self update, this link will contain the self update information. 
    As you saw, hello level9_13 contains data.
    My notes: 
    systemupdate506-01-15-2015.exe System Update  5.06.0027 hl=14  (02/05/2015)
    systemupdate506-11-04-2014.exe System Update  5.06.0024 hl=13  (11/24/2014)
    >>>> users of SU 5.6.0024 , which is hello level 13, will be offered self update of SU to the current release.
    ====
    Your failure is here:
    Info 2015-03-04 , 05:58:39
    at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(S​​tring directory, String command, String arguments)
    Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
    Info 2015-03-04 , 05:58:39
    at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
    Message: RC eGatherer: 0
    Severe 2015-03-04 , 05:58:39
    at Tvsu.Egather.EgatherManager.GetEgatherParser(Strin​​g type)
    Message: Unable to execute egather
    Severe 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: Error getting the Egather parser
    Exception:
    Message: Could not find file 'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'
    ================
    SU runs ia.exe(inventory agent) via tvsucommandlauncher via  the SU service in windows services. 
    Expected output is the creation of  two XML's:
    'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'
    'C:\Program Files (x86)\Lenovo\System Update\egather\sysreco.XML'
    These two .xmls contain information about your system such as machine type and model.
    This message stated:
    Message: RC eGatherer: 0
    I dont think ia.exec ever got executed.
    ===
    In c\programdata\lenovo\systemupdate\logs    
    Post
    tvsu_exec.log
    Tvsucommandlauncher.log 
    service.log   (inside the SUservice logs folder).
    Go into windows services, and find entry name System Update and make sure it is set to start type=manual..
    ==
    DId your system ship from the factory with System Update installed?
    Have you ever run a prior release of SU on your system with success, or is this your first time using Su on your system?

  • Lenovo System Update Broken, IA.exe command path error

    Hello, I've been fighitng with Lenovo system update through out the years for various issues, but I believe I've found a new error that all my searching doesn't seem to cover. When I do a fresh image of Windows 8.1 and install system update, it works for the first and sometimes second run and reboot. But after these first uses, it completely fails, along with System Health and some of the other Lenovo software. I've managed through some trial and error and looking through the logs to narrow this down to the IA.exe program and the command being sent to gather information. Here is the command found in the tvsu logs: /execute ia.exe /arguments -filename$C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin$ -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory $C:\Program Files (x86)\Lenovo\System Update\egather\$ /type COMMAND /timeout 300000 Immediately after this is called, the system calls TVSUCommandLAuncher, and then reports RC eGAther: -1 and that it failed to execute TVIA program and quits. My error in System Update is that it couldn't gather client information. So I took the command and tried to run it myself, having to remove the /execute switch as I wasn't calling this some somewhere else. ia.exe /arguments -filename$C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin$ -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory $C:\Program Files (x86)\Lenovo\System Update\egather\$ /type COMMAND /timeout 300000 This when run, will throw "Error: The given path's format is not supported" message. I tinkered with the command line for a while before I figured out what was going on. It seems the "$" being used for the Filename and Directory settings are no longer functioning, and causing the program to not parse properly. I replaced all the $ with " and suddenly I can run the command manually, and it generates the output file properly. Now though I'm still stuck, as there's no way for me to edit the command being called by system update, so it will always improperly format its call and then fail. Does anyone have any idea what in the world is going on here, I can't figure out what would be causing this and why it works the first one or two launches, then never works again. This also causes any lenovo software that uses IA to freeze up, like the system health software from lenovo.

    No, I don't do a silent install due to the license/eula agreements not functioning properly unless you've got an on-site repository.  So its just after imaging via SCCM I'd install system update, run it once to get things installed, and then when I would attempt to run it again, or lenovo system health, they'd be permanently broken.
    On this topic though I believe I sort things out.  I was having issues with the systems later that turned out to be two corrupt files dealing with Windows Store app, and using SFC and DISM to try and repair them fails.  After a lot of searching around I found that someone with Windows 10 preview had the exact same two files corrupted, so my thinking is there's some windows update out there causing issues, and the IA.exe program is affected by these corrupted files.  
    I had to get my win8.1 Install.wim file from the server, and then direct my broken system to use that as the source to do a dism cleanup and restorehealth.  Once it completed it repored it was able to fix the two files and I've not had any more problems and was able to capture the images (previously capture failed because sysprep reported the OS wasn't in a good state). 
    I've still not gone and tried to install the realtek audio driver that I know caused the break, but thats just due to time limits with the project, if I have some time I'll try and install and see if things still function afterwards.  
    So to break down the events:
    Clean Win8.1 Retail image, used SCCM to deploy onto a machine, run windows updates on the machine and install Lenovo System Update.  Things looked okay until I would try to run System update a second time after rebooting, then it was broken due to IA not being able to gather data.  Later after SFC and DISM scans was able to see that two files were being reported corrupt and unfixable, one I know is related to Store app, other I think is a library file for the Apps.  
    Fixed the files by getting the Install.wim from my iso file, telling the system to use that for the source as the online sources weren't working.  Dism was then able to fix the two files and I could successfully sysprep/capture the system with SCCM tools.  

  • Lenovo System update installati​on fails

    i think it fails to install the service.
    windows 7 64 bit.
    latest and greatest systemupdate503-2013-10-31.exe
    full installation logs here http://pastebin.com/rBVAWj51
    thanks for the help.
    Solved!
    Go to Solution.

    your log shows failure here:
    InstallShield 22:10:14: Invoking script function InstallSUService
    SU service installation failed, please retry the install  
    This post might offer you a solution:
    http://forums.lenovo.com/t5/ThinkVantage-Technolog​ies/Lenovo-System-update-5-1-won-t-install-on-wind​...
    Refer to user Oliver253 post:
    I looked at the installation log and there was an error about service installation failure. So I looked at the Windows Services, and there was a System Update service installed, pointing to a non-existing folder under Program Files (x86). I removed the service manually (sc delete SUService from administrative command prompt) and after that System Update installed fine
    ===
    Control Panel>admin tools>services> ... find SYstem update entry... right click, properties.
    If entry points to non-existing folder:
    Start program>accessories>command prompt   Right click, run as Administrator
    SC delete SUservice
    Reboot.  Try Su install again.

  • Lenovo System Update 5.0.3 failes to download packages

    Hello, 
    SU shows an error dialog saying "An error occurred while downloading packages.".
    I reinstalled SU and Solution Center and updated BIOS. But it still does not work...
    I checked several posts in this community.
    System Update fails to download updates
    Lenovo System Update 5.03 on T430u doesn't report software updates
    And I knew that tvsu_log_xxx.txt has important information for debugging.
    It turned out that SU failed to download "HelloLevel_9_08_00.xml" for the following reason.
    "An error ocurred while setting the digital certificates for this download"
    What is this? Do the digital certificates mean SSL certificate?
    Anyone know how to solve this?
    Regards,
    Yusuke Yamasaki
    systeminfo
    OS Name: Microsoft Windows 7 Professional
    OS Version: 6.1.7601 Service Pack 1 Build 7601
    System Manufacturer: LENOVO
    System Model: 20ANCTO1WW
    System Type: x64-based PC
    Processor(s): 1 Processor(s) Installed.
    [01]: Intel64 Family 6 Model 60 Stepping 3 GenuineIntel ~2701 Mhz
    BIOS Version: LENOVO GLET65WW (2.19 ), 2014/01/14
    tvsu_log_140219182345.txt
    [Lenovo System Update build: 2013-10-31 5.03.0008] 2014/02/19 18:23:45
    Info 2014-02-19 , 06:23:45
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    Message: Starting Environment Manager...
    Info 2014-02-19 , 06:23:45
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    Message: Starting the instance of NLS@Runtime
    Info 2014-02-19 , 06:23:46
    場所 Tvsu.Nls.NlsResources..ctor()
    Message:
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    The default language is: JP
    The OS language is: JP
    The language loaded type is: OS
    Severe 2014-02-19 , 06:23:46
    場所 Tvsu.Sdk.SuSdk.StartApplication()
    Message: Application runs with the framework: 4.0.30319.18444
    Info 2014-02-19 , 06:23:46
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    Message: Initializing the DataBase from file: updates.ser
    Info 2014-02-19 , 06:23:46
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    Info 2014-02-19 , 06:23:46
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    Message: Starting GUI...
    Info 2014-02-19 , 06:23:46
    場所 Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: MainFrame created successfully
    Info 2014-02-19 , 06:23:46
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    Message: GUI -- Welcome screen
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    Message: Setting Welcome screen...
    Info 2014-02-19 , 06:23:46
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    Info 2014-02-19 , 06:23:50
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    Message: Starting the Search process...
    Info 2014-02-19 , 06:23:50
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    Info 2014-02-19 , 06:23:50
    場所 Tvsukernel.Logic.ProgressThread.InitSearch()
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    Info 2014-02-19 , 06:23:50
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    Info 2014-02-19 , 06:23:50
    場所 Tvsu.Engine.Task.Task.StartExecution()
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    Info 2014-02-19 , 06:23:50
    場所 Tvsu.Engine.Task.Task.StartExecution()
    Message: Start
    Info 2014-02-19 , 06:23:50
    場所 Tvsu.Engine.Task.Task.Start()
    Message: Starting the task
    Info 2014-02-19 , 06:23:50
    場所 Tvsu.Engine.Task.Task.Start()
    Message: The current process is:HelloProcess
    Info 2014-02-19 , 06:23:50
    場所 Tvsu.Engine.Task.Task.Start()
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    Info 2014-02-19 , 06:23:50
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    Message: Executing the StartProcess HelloProcess
    Info 2014-02-19 , 06:23:50
    場所 Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
    Message: The chm help file is already present in the system
    Info 2014-02-19 , 06:23:50
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    Info 2014-02-19 , 06:23:50
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    Message: Client level: HelloLevel_9_08_00
    Info 2014-02-19 , 06:23:50
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    Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_08_00.xml
    Info 2014-02-19 , 06:23:50
    場所 Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
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    Info 2014-02-19 , 06:23:50
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    Info 2014-02-19 , 06:23:50
    場所 Tvsu.FileDownloader.HttpsDownload.SetCertificates()
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    Info 2014-02-19 , 06:23:50
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    Type: System.TypeInitializationException
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    Info 2014-02-19 , 06:23:50
    場所 Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Message: An exception ocurred while downloading https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_08_00.xml
    Status set to FAILED
    Exception:
    Message: 構成システムを初期化できませんでした。
    Type: System.Configuration.ConfigurationErrorsException
    場所 Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    場所 Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Info 2014-02-19 , 06:23:50
    場所 Tvsu.FileDownloader.GeneralDownloader.Download(FileToDownloadBean bean, downloadingDelegate downDelegate)
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    Message: 構成システムを初期化できませんでした。
    Type: System.Configuration.ConfigurationErrorsException
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    Info 2014-02-19 , 06:23:50
    場所 Tvsu.Engine.Process.HelloProcess.Start()
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    Info 2014-02-19 , 06:23:50
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    Info 2014-02-19 , 06:23:50
    場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
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    Info 2014-02-19 , 06:23:50
    場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
    Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
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    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Process.HelloProcess.Start()
    Message: MTM received from eGather: 20ANCTO1WW
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Process.HelloProcess.Start()
    Message: Data to be set in the Environment Manager to use with Quest:
    QOS (Quest OS): Windows 7
    QOSLang (Quest language): JP
    MTM: 20ANCTO1WW
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Task.Task.Start()
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    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Task.Task.Start()
    Message: The process HelloProcesshas been finished.
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Task.Task.StartExecution()
    Message: PostTask
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Sdk.SuSdk.GetSystemProperties()
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    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
    Message: Get Applicable Updates
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Task.Task.StartExecution()
    Message: PreTask
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Task.Task.StartExecution()
    Message: Start
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Task.Task.Start()
    Message: Starting the task
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Task.Task.Start()
    Message: The current process is:HelpCenterQuestProcess
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Task.Task.Start()
    Message: Executing the PreProcess HelpCenterQuestProcess
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Task.Task.Start()
    Message: Executing the StartProcess HelpCenterQuestProcess
    Info 2014-02-19 , 06:23:51
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    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
    Message: Running egather complete.....
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
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    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
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    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
    Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
    Severe 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
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    場所 System.Configuration.ConfigurationManager.GetSection(String sectionName)
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    Info 2014-02-19 , 06:23:51
    場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
    Message: Setting DONE status.
    Info 2014-02-19 , 06:23:51
    場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
    Message: Setting PROCESSING status.
    Info 2014-02-19 , 06:23:52
    場所 Tvsu.Engine.Task.Task.Start()
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    Message: 種類 'Tvt.FileDownloader.DownloadException' の例外がスローされました。
    Type: Tvt.FileDownloader.DownloadException
    場所 Tvsu.Engine.Task.Task.Start()
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    Info 2014-02-19 , 06:23:52
    場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
    Message: Setting FAILED status.
    Info 2014-02-19 , 06:23:52
    場所 Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
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    Type: Tvt.FileDownloader.DownloadException
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    Info 2014-02-19 , 06:23:52
    場所 Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
    Message: Showing ERROR Message: < パッケージのダウンロード中にエラーが発生しました。 >
    Info 2014-02-19 , 06:23:58
    場所 Tvsukernel.Logic.GUIController.BackToMain()
    Message: Setting Welcome screen...
    Info 2014-02-19 , 06:23:58
    場所 Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
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    Info 2014-02-19 , 06:23:58
    場所 Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
    Message: RC eGatherer: 0
    Info 2014-02-19 , 06:24:02
    場所 Tvsukernel.FlowScreens.MainFrame.cmContextHelpSUhelp_Click(Object sender, RoutedEventArgs e)
    Message: Context Help will be displayed.
    Info 2014-02-19 , 06:24:08
    場所 Tvsukernel.Logic.GUIController.AskBeforeClosing()
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    Info 2014-02-19 , 06:24:08
    場所 Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
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    Info 2014-02-19 , 06:24:09
    場所 Tvsukernel.Logic.GUIController.AskBeforeClosing()
    Message: Application will close now? True
    Info 2014-02-19 , 06:24:09
    場所 Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelEventArgs e)
    Message: User wanted to close System Update, or the package force a reboot.
    Severe 2014-02-19 , 06:24:09
    場所 Tvsu.Sdk.SuSdk.ShutDownApplication()
    Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
    Info 2014-02-19 , 06:24:09
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    Info 2014-02-19 , 06:24:09
    場所 Tvsu.Environment.EnvironmentManager.closeEM()
    Message: Closing Environment Manager.
    Info 2014-02-19 , 06:24:09
    場所 Tvsu.Sdk.SuSdk.ShutDownApplication()
    Message: Shut Down the Application
    Solved!
    Go to Solution.

    I'm having a similar problem with 5.0.5.  Whenever it gets to "Downloading Package Information", it will show "15% Lenovo Help Center" and it dies there.  Errors below in the log.  
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    at Tvsu.Engine.Process.HelloProcess.Start()
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    Type: System.Xml.XmlException
    at System.Xml.XmlTextReaderImpl.Throw(Exception e)
    at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
    at System.Xml.XmlTextReaderImpl.Read()
    at System.Xml.XPath.XPathDocument.LoadFromReader(XmlReader reader, XmlSpace space)
    at System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
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    Type: System.ArgumentOutOfRangeException
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    at Tvsu.Engine.Process.HelpCenterQuestProcess.DownloadCatalogDescriptorFile()
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    Severe 2014-04-01 , 05:43:18
    at Tvsu.Engine.Task.Task.StartExecution()
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    Exception:
    Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
    Type: Tvt.FileDownloader.DownloadException
    at Tvsu.Engine.Task.Task.Start()
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    Info 2014-04-01 , 05:43:18
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    Message: Error while downloading packages.
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    Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
    Type: Tvt.FileDownloader.DownloadException
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    at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
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