T 400 replacement and many doubts over Lenovo laptops

Hi!
I've got a t 400 since 4 years (Intel core 2 duo T8600 CPU, 250 gb hdd 5400 RPM, win 7, discrete ati 3470 card, 1440 x 900 WXGA+ LED Backlit. My battery is gone (1 h, at most). I'd hope to replace it after no big problems by another 14" Lenovo laptop.
But, reading all the situations you've been reporting, I wander if it's actually a good idea.
I just use the laptop for business sake and travel with it everyday, so lightness does matter. I thought about the t 420 and t 420 s as a new laptop. But the first one doesn´t have USB 3.0, and the latter, although ligter, has problems with its 1600x900 display, and fan noise, etc.
Can someone tell me if the t420 with the 1366x768 display also suffers from the same display problems?
I've got some view issues, so I don't want a display where letters and numbers will come very tiny, so not sure about 1600x900, and I need anti glare display.
Will I loose visibility over my current 1440x900 laptop?
With so many problems reported by new Lenovo laptops owners, should I be confident buying a t420 or t 420s?
Kind Regards

Hi neo1959,
I've been contemplating the same thing, and for now I've decided to just keep my T400. There just isn't anything out there that is enough better to justify replacing a perfectly good laptop.
Maybe once USB 3 and/or eSATA becomes common I'll see it differently. My battery is still OK after 3 years, but I don't run on battery much. Have you considered just replacing the battery? Maybe others here can chime in on the merits of Lenovo vs aftermarked batteries.
As to the screen resolution and tiny fonts: for my purposes 768 vertical pixels just aren't enough. I run virtual machines that have a fair bit of window "decoration" and there isn't much left for the actual virtual display. I also don't like scrollng through web pages...
If you go with a higher resolution screen, there are ways to increase the font size (in both Windows and applications) that scale well and retain a crisp look.
Sorry I don't have any answers for you - just the same questions.
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Wifi card, range and signal strength are terrible. It also drops connections and sometimes won’t wake from sleep. During general usage the low quality, cheap realtek wifi card proves to be very poor. It is connected via an internal USB hub which goes someway to explain why it has sleep issues. For some reason Lenovo decided to design this computer with the antennas beneath the keyboard under a layer of metal shielding. This already provides a terrible level of signal. Couple this with the two additional layers of metal on the top and bottom of the machine and turning it into tablet mode seriously reduces the wifi strength even further. This is a flawed design decision and I consider it a fault, especially considering the pricing of this computer. Due to the wireless issues the computer drops connections often and many times won’t reconnect. I set up the yoga after it’s replacement wifi card next to a Thinkpad, Macbook Pro and Sony Vaio, all of the other computers connected at more than twice the speed that the Yoga is able to even at only 6ft from the wifi access point. If Lenovo wish to charge so much for a laptop and advertise it as having ‘n speed’ wifi then it should be comparable to other similarly priced laptops. While not a fault, I also find the inclusion of only a single band 2.4ghz wifi card to be quite unacceptable considering the price of the computer, no other competing products choose to go for such low quality components in their premium priced products, it is simply not fit for purpose. Lenovo accepted the wifi as a major issue with the U310 and U410 models but of course making any kind of statement of a known problem will be costly for them, so they choose to ignore customers as it is less expensive to deal with.
I find it interesting that some users report their wifi as being perfect. I would ask anyone who claims this to connect it along with another laptop to the same network and move more than 15 ft from the router and try to copy some files across the network. Compare the two and see the difference. If you already have less than a 20Mbps internet connection and don’t use your wireless network for anything other than internet access quite close to the router then you’ll probably not have the same problem as much.
Solution: There is none. Lenovo will replace the wifi card for another one under the warranty but it won’t fix the problem and the flawed design. For a proper solution to this problem then read at the bottom of this post regarding replacement/refund options that Lenovo are offering in this situation. Fiddling with wifi settings and routers is not a solution when every other computer (including Lenovo ones) works perfectly on that network.
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Solution: There is none. Lenovo will replace the touchscreen under the warranty but it won’t fix the problem and the flawed design. For a proper solution to this problem then read at the bottom of this post regarding replacement/refund options that Lenovo are offering in this situation.
The autorotate stops responding. Again as a tablet device the autorotate is an important feature. Since coming back from repair with Lenovo it has started occasionally not responding. I was told to flip the machine over, open and close and press the ‘autorotate on/off’ button a few times as a solution. This is not an acceptable solution on an expensive machine and is not fit for purpose on a tablet based machine.
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Solution: Lenovo will replace the touchpad under warranty. The new one will still be the same.
The paint peels off the corners of the device’s metal top and bottom. Due to the soft touch paint finish applied to the metal top and bottom of the machine then it rubs of in high usage areas such as the hinge and the corners. The aesthetics of a premium priced computer are actually important and it should not happen. This appears to be a flaw in the design of the machine again and makes it unfit for purpose.
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Lenovo, particularly their service centre team, are very unresponsive to questions about these issues. They will claim on first ask that they have no knowledge of any of these issues. Then they will try to blame the user and how they use the machine. After further pushing they actually will start to do something.
Options available to customers. These have all been offered to me by Lenovo over the last few weeks.
Repair: Lenovo will take in your machine for repair and replace every single component (as they did with mine). They refuse to replace the machine initially as the terms of the warranty state ‘repair’. This will not fix the issues as it is due to flawed design and cheap internal components. I have had mine taken in now 4 times, of which they kept it for a week twice now.
Sell it privately with free product compensation: This was a very strange offer and one I felt a little uncomfortable about. Lenovo offered that if I chose to sell the machine privately (as they have so many problems) then they would give me a free Thinkpad Tablet 2 as compensation for the loss of value. I thought about this but turned them down, it seemed a little too dodgy to me.
Replacement with another Yoga: Lenovo offered me a replacement Yoga machine. They claimed a couple of weeks ago that a new model was arriving with a revised wifi design and CPU. Unfortunately when these arrived in stock (these are the ones reported a few posts back) they found they still have the same Realtek wifi card and flawed antenna design. So they quickly told me they didn’t want to do this anymore and offered new options. I would have been happy with the option if they had fixed the issues in the new one.
Replacement with a Lenovo X1 Carbon Touch at no extra cost: I have been offered a replacement for my Yoga with an X1 Carbon Touch. It is the only other machine in Lenovo’s product lineup that has an equivalent specs list. I said that this was a perfectly acceptable solution but they have since pushed me into the final option, refund.
Refund: Lenovo have offered me a full refund for the machine even though it was bought from a retail shop. In Hong Kong we are not lucky enough to have 30 day returns and things like that so shops don’t want to be involved after 7 days. Lenovo have said that they will issue a full refund to me. This was the option they chose in the end of the three acceptable ones. However they are now kicking their heels on it and have told me it will be another 3 weeks before they can think about doing it.
Although reading these may seem like Lenovo have attempted to do their best. Unfortunately that couldn’t be further from the truth. This has taken nearly 10 weeks of my time so far. Lenovo have attempted at every step of the way to tell me it is not covered by warranty or that the issue does not exist (or is my own fault). I have had to create videos showing the problems, document and take photos of everything. They have hardly ever initiated a conversation about this and I have had to make every single call. It reached the point where I had to threaten legal action before they finally offered some proper solutions.
My recommendation for anyone thinking of buying a Yoga 13 is to think again. Although some people seem happy with theirs, I can’t see that any of the machines can really be perfect with so many flaws. The price is the same as other premium machines from Apple, Sony, Asus and Samsung. Buy one of these and you will be much happier.
For those that already bought one and has problems then it is a little bleak without some arguing. Lenovo are ignoring the problems posted here on the forums and trying to tell customers that ‘no one else is having that problem’. It took a lot of online attention before they accepted the flawed design with the U310 and U410 models. My hope is that they do take notice of their customers in this case but I am very doubtful that they will as it would cost them money (they are after all a business so money comes first over customers). If anyone would like to follow up with Lenovo and would like to reference my case when seeking the resolution options then I will post my customer service reference numbers when I get back to the office on Monday. I am based in Hong Kong but Lenovo warranties on the Yoga are international so I feel options should be the same for all customers.
Maybe my expectations are too high, I just expected a computer that costs more than $1000 to work properly out of the box.
Moderator edit: Material which breaches forum rules deleted

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I didn't do this while on the phone with him, but after going through the troubleshooting, he said a box would come to my door, and I'd have to ship my laptop away for a week or so to have it fixed.
I expressed my unhappyness with this idea as UPS/Lenovo just delivered the Laptop to my door and a week had not even passed, and I have to do without it for a week or ???.
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Lenovo Packaging:
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When asking for help, post your question in the forum. Remember to include your system type, model number and OS. Do not post your serial number.
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I bought this one a long time ago and ran various Linux version since the beginning.
I started with Fedora and was upset by the too fast upgrade rythm.
So I switched to Ubuntu. I'm using 10.04
I discovered that a lot of keyboard keys are not running So I turned the keyboard in the control panel to the various IBM Thinkpad models availlable, but I'm unable to get the numeric keyboard (Fn+Suppr) to work (the light goes on, and the key switches for example the U disapears but no 4 displayed and no error in any log ) Same for the brightness change (Fn+F10 or Fn+F11) or screen switching
So here is my question :Is there somewhere a full definition for the various Lenovo laptops keyboards for us to use ?
Many thanks in advance for your help !

Thanks for sharing this. For the moment, and until someone finds a solution, I am relying on WMP and also on an opensource player that can play DVD, Media Player Classic :
http://sourceforge.net/project/showfiles.php?group_id=82303)
Very easy to use. May be it will solve your problem with the DVD player noise ? There is also an excellent media play, that plays DVD, and that I intend to install : JetAudio 7, from Cowon.
http://www.cowonamerica.com/download/
Message Edited by MerleOne on 05-06-2008 08:20 AM

T 400 replacement and many doubts over Lenovo laptops

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