T400: Very bad experience

I really don't know where to start, I have had so many problems with the T400 from the past one month! So, let me start at the beginning:
PC Config: WinXP, P8600, 4 GB Ram, 160 GB/7200 RPM, ATI 3470 card.
1. I got the the PC the 2nd of October. Out of the box, the computer was slow, much slower then my one year old Dell Vostro (1.6 core2duo, 160 GB/5400 RPM, 2 GB RAM, Win XP). The Vostro trumped the T400 both in boot time and regular usage.
2. I then started having issues with the display. Started getting weird lines on the screen. The speakers were making a screeching sound and there were some issues with the microphone as well. Called up Lenovo tech support and sent the PC to the service center. To top it off, I had a very bad keyboard with abnormal amounts of Flex and a displaced thinklight which was illuminating me rather than the keyboard.
3. The folks at the service center replaced the system board and also said they fixed the speakers.
4. I got the computer back and I continued having issues with sound. Sometimes, it doesn't play. And when it does, it has that screeching sound again. The PC was incredibly slow too. No improvements in the booting speed or speed during regular use. The didn't fix the computer back properly and everything from the plastic around the display to the case around the over the media card was loose. I could make out they hadn't put it back properly and I would press it in and it would come out. Moreover, the computer started hibernating all of a sudden. It is so irritating when you are in the middle of a presentation and all of the sudden the computer goes off. I had to restart it constantly. It also hibernates suddenly when I start up the computer from hibernation mode. I enter the windows password and once I'm in windows, the PC hibernates.
5. I called up technical support and told them all these issues. They said I can send it back in again for repair. I told 'em I would rather want the PC replaced rather than send it to repair again since I may have start having issues with it again. After 8 factory restorations, moving 100 GB data around each time and installing all applications again, I was fed up.
6. They agreed to replace the PC and I got the new computer today i.e.., 4th Nov '08. This is where things get interesting. The computer started up normally and I got the initial settings configured. Once I got into windows, the first thing I did was restart the computer. As it was booting, it froze at the XP loading page. I restarted the computer via the power button, and the same thing happened. I continued restarting for another 3 times with the same result. So, assuming a bad OS installation, I went ahead and did a clean install through thinkvantage. As the installation was going through, at some point of time, the PC restarted and got stuck at the same XP screen again. I restarted it a couple of times until, fortunately it went through. It then started installing applications and for some reason, it restarted and again got stuck at the XP loading screen. As of now, it is stuck there and won't go through.
7. I got on the phone with tech support and the only thing they could do was to send it to the service center.
A brand new computer right out of the box is heading to the service center. It doesn't feel like a new computer any more the moment it goes to the service center. I'm utterly and totally disappointed with the way Lenovo is building these computers. If this is the case, I might as well take my business elsewhere.
I don't know if I'm the only person out here with such problems or if there are any one else. And, I apologise for such a long post.. Please tell what I can do now. I don't want to go through the same headache again.

If it was 'really dark/ clear' then why sales guy was offering me a contract with a phone? Also, he said everything is clear from their side when I said I am interested in the best buy offer. This is very bad when you are ready to sell on your contract, but don't allow customers to buy from others.
Just wanted to let you know this 'customer service' as I spent more than half day in long waiting at both best buy and verizon shops... I thought I would get some solutions... Anyway, I moved on...

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Tell Apple.
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<Edited By Host>

Hi Abbie. You have every reason to be upset. These issues normally happen in our country. You can send them an email regarding your concern here:
http://www.apple.com/feedback/macbook.html
Regarding your battery, you can probably reset the SMC and see if that improves your battery life. Here are the steps.
http://support.apple.com/kb/ht3964

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Hi,
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Message was edited by: ademmler

Hi ademmler
I've used and supported Apple Computers since 1981. When Apple's first Server product came along that I was asked to be involved with (AS IP Manager 5) I did the same for that.
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Ticket number removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

It seems as if you have done all that should be expected of you. I have seen where exchanging the phone at an Apple store has caused this type of problem when performing an Edge Up when the Apple employee who makes the exchange does not file the proper paperwork in order to have this reflected in Verizon's records.
I would try contacting the area president for your location or possibly the person in charge of national customer service. The following site has information about Verizon Wireless leadership with a method to make contact. Simply click on the "View Profile" link on the person in question and at the bottom of the page should be a contact line.
I would relate your story to one of these executives and am confident they will have the fortitude to help you out in a timely fashion.
Good luck.
Leadership | Verizon Wireless

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I've had a very bad experience with an Apple Service Center in my country. Is there any way I can report this to Apple?

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Do you have any suggestions where I can have my gadgets repaired? Please suggest good service centers. Thank you!

Hi Abbie. You have every reason to be upset. These issues normally happen in our country. You can send them an email regarding your concern here:
http://www.apple.com/feedback/macbook.html
Regarding your battery, you can probably reset the SMC and see if that improves your battery life. Here are the steps.
http://support.apple.com/kb/ht3964

My i phone is as good as new but i have a very bad experience with apple.

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"I was writing to make bestbuy aware of a very unfortunate situation that I encountered tonight at my local best buy (Las Vegas, NV, Summerlin location). I preordered the $99.99 bundle of Smash Brothers Wii U in store, putting $5 down to reserve a copy. I have my best friend in town tonight to play Smash this weekend, so I was really excited to get off work and go grab my copy. Unfortunately, once I got to best buy, they told me that they sold my copy to someone else accidentally and that they didn't know if they would ever get another shipment. They offered me no recourse except to wait and see if another shipment came in. After driving around for a couple hours I finally found a place that still had a bundle and purchased it. It was a horrible experience and makes me regret becoming part of Best Buys gamer club. I would have gotten 20% off at Best Buy with my Gamers Club Unlocked Membership, but I had to get it at Fry's instead and paid full price. I tried to find it at another Best Buy but all of the ones in Vegas were sold out.
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After talking to many different associates for countless hours I am done trying to get anything for this nonsense. The last person I talked to told me to put down the full money instead of $5 next time and this might not happen. Best Buy has lost a loyal customer because of their policy.

Hi Vote4link,
As a Super Smash Bros fan myself, it’s truly disheartening to read of your pre-order experience. Having a friend in town to play over the weekend, only to find out that your copy isn’t available at our store, is understandably frustrating and I’m very sorry if that is what happened here. While it sounds like you found another option to acquire the game, I regret hearing that it wasn’t at Best Buy!
Like zztoluca said, if you pre-ordered and your copy arrived at the store, it should have been held for you. If this didn’t occur, it was a store error and this is the last thing we want for our gamers, especially those who are members of Gamers Club Unlocked. With that, your $5 deposit will automatically be refunded to you if you don’t fulfill your pre-order within eight days if it was created on BestBuy.com, five days if created in-store.
I’d like to ensure your feedback is seen by leadership at the store, so if willing, please send me a private message and include either your BestBuy.com order number, or the Customer Service PIN located on the bottom of your in-store pre-order receipt. You can send me a private message by clicking the link in my signature.
Thanks for sharing your concerns with us and despite the circumstances, I hope you’ve been enjoying Super Smash Bros.
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Fios Internet connection is very bad! Please help!

Hello,
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The previous report showed a very unstable internet connection as well (the one where you got a 30 second freeze).
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Here is the information in the more readable form (except for the last four as I figured you would probably get the idea by then). Yes, 4 shows 100% packet loss, so the connection dropped then. Also, in 5 the standard deviation is high (16.35 ms) which indicates a huge fluctuation in the signal. The flux column also shows large numbers, which indicates a large variance in the signal speed. Finally, there are a lot of hops just within the ISP, ie rows 2-8, and all this data is for the ISP itself, not the WTFast connection. In fact, that connection is the last one, and there you can see good numbers. Hope this helps.
015-02-25 00:09:36
Hop Name No. Loss % Sent Received Best (ms) Avg. (ms) Worst (ms) Last (ms) Spikes Flux (ms) Std.Dev (ms)
Wireless_Broadband_Router.home 1 0.00 497 497 0 0 12 0 0 0 1.67
lo0-100.PHLAPA-VFTTP-304.verizon-gni.net 2 0.00 497 497 3 8 84 7 4 72 8.39
T1-1-0-5.PHLAPA-LCR-21.verizon-gni.net 3 0.00 497 497 4 8 19 9 0 0 2.51
—— 4 100.00 —— —— —— —— -1 —— —— —— 0.00
0.so-6-0-1.XL3.IAD8.ALTER.NET 5 0.00 497 497 10 19 137 12 12 92 16.35
TenGigE0-6-0-4.GW1.IAD8.ALTER.NET 6 0.00 497 497 11 18 50 18 0 0 4.68
teliasonera-gw.customer.alter.net 7 0.20 497 496 12 24 43 27 53 30 3.80
cloudflare-ic-309918-ash-b2.c.telia.net 8 0.00 497 497 10 14 46 13 0 0 3.04
Target WTFast.com 9 0.00 497 497 9 12 25 12 0 0 1.94
February 25, 2015, 11:56
I did a tracert from my computer to sites like MSN.com; Verizon.com etc, and EVERY SINGLE 4 shows a 100% loss. I did the same tracert from my computer at work that uses a different IP provider, and those same sites show a response from 4.
Can anyone help me out with this please! Thank you for reading!

bap4201 wrote:
I'm trying to, but can't seem to format it properly
Open a command prompt and enter the tracert command
then select the cmd prompt icon - top left of the cmd prompt window
select edit, mark
highlight the data you want to copy - the tracert data
select the cmd prompt icon again
select edit copy
put the cursor in the post window in the forum
and hit ctrl-v - as below
C:\Users\Peter>tracert wtfast.com
Tracing route to wtfast.com [190.93.243.228]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms Westell [192.168.1.1]
2 3 ms 2 ms 3 ms L101.BSTNMA-VFTTP-66.verizon-gni.net [96.233.107
.1]
3 7 ms 6 ms 6 ms G102-0-0-3.BSTNMA-LCR-22.verizon-gni.net [100.41
.212.48]
4 3 ms 3 ms 3 ms so-5-0-0-0.BOS-BB-RTR2.verizon-gni.net [130.81.1
51.220]
5 11 ms 12 ms 10 ms 0.ae11.XL4.NYC1.ALTER.NET [152.63.20.117]
6 * * * Request timed out.
7 37 ms 28 ms 43 ms 3.et-2-0-1.TL2.NYC1.ALTER.NET [140.222.227.34]
8 20 ms 21 ms 23 ms TenGigE0-7-0-1.GW5.NYC4.ALTER.NET [152.63.17.66]
9 12 ms 10 ms 11 ms teliasonera-gw.customer.alter.net [152.179.163.1
78]
10 13 ms 13 ms 11 ms nyk-bb2-link.telia.net [213.155.130.244]
11 11 ms 11 ms 12 ms nyk-b2-link.telia.net [213.155.130.30]
12 12 ms 17 ms 19 ms cloudflare-ic-309915-nyk-b2.c.telia.net [62.115.
52.174]
13 11 ms 12 ms 11 ms 190.93.243.228
Trace complete.

Bad experience with Verizon Fios Internet and Customer Service

I had an extremely bad experience with Verizon Fios Internet service and I will never use Verizon again.
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At the end of the month, I received a bill of $80 of activation fee for the internet service. Nothing was ever activated, my internet router did not work, and I got charged an activation fee for a service that I did not even start using. From August to December, I called customer service over 10 times and some of them said they will waive it while the others said it's a non-refundable activation fee. One lady said, 'Ma'am, the activation fee starts when you placed the order, the warehouse received it and packed the router in the boxes....' Isn't that ridiculous? If that's the case, please ask all your customer representative to say a clause before new customers open their account: Are you aware that you will be charged a non-refundable activation fee once you open the account regardless of whether or not you use the service or not.
So after 3 months (November 2014), I decided to get out of all these troubles and paid off my $80 activation fee. They put the bill in the collection agency and I called them and paid the overdue balance. Then in December 2014, I received a statement saying I have a $3.11 overdue balance. The collection agency told me that they will charge me for the whole activation fee and a $3 transaction fee for the transaction. So now Verizon came back and said I owed them the $3 because I paid the collection agency their transaction fee.
I am very disappointed and furious about the whole Verizon operating system. Charging a customer for an activation fee for a service s/he has not consumed or used does not make any business sense. In addition, they do not know how to coordinate with the collection agency on overdue bills. Give the customer a heads-up that they will be charged a transaction fee on top of the overdue balance, and that transaction fee does not count towards clearing the balance.
I have completely lost my confidence in Verizon albeit the many good feedback from my friends.

Hi crystallau52,
Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

Thinkpad W520/T61p Bad experience

I am sharing this story in retrospect of the events. I posted this on a popular tech blog on a thread discussing bad experience with different computer companies and I decided why not post it here as well. I am still grieving over my dead T61p as it still is prominently placed on my desk even after it has been dead for a few months. I loved it more than my current computer, don’t get me wrong I like my W520 and it destroys it spec wise but for some reason I like the T61p the best.
So, a few months ago my Thinkpad T61p's graphics card died thus making my computer useless. The funny thing is that 4 months prior my card had been found to be a defect from the nVidia defective cards and was replaced for no cost, and they even cleaned and repaired minor wear and tear things. I was ecstatic when I got it back and it was running better than ever and looked as good as it did brand new. But then 4 months later, while coming to an end of an architectural college project my graphics card died. Same as before (BIOS beeps indicating that there was a graphics card issue).
I called and got a response that my computer was out of warranty and it sucks to suck. Finally after the 4th or 5th time I finally got someone that was kind enough to try and help. She was very helpful and found out that there is a 3 month warranty on replaced parts and she was sorry that she could not help me out since I was ONE month over it.
Saddened and distraught, I started looking for new computers since the replacement cost a lot an might as well get a new machine since there was the risk that the new graphics card might die as well. So, when looking into computers, I have always liked the sturdy build of Thinkpads and minus the graphics card issue (which I marked as an nVidia issue) my computer had been fantastic, much better than my peer’s computers. So I decided to give Lenovo another shot and get a W520. I was excited to renew my trust in Lenovo.
This was quickly brought to an end as I eagerly awaited my machine. I needed it as I had a college project to complete and I hated borrowing computers and having to have my files float on different USBs. I was watching the shipping and all of a sudden it goes from Kentucky to North Carolina. This confused me as I am in Nebraska. Then the next day, it is UPS has it marked as out for delivery. I thought that there was an error in location and waited for it to be delivered. There was no error in location and it was delivered and signed by Jon Doe in North Carolina. I was baffled. I called Lenovo and the guy was not helpful at all. I then called again right after hanging up because I needed an answer as to what was going on. The person told me that it was Lenovo's warehouse and they were holding it. I got no answer as to why. But the person told me that it was going to ship out to me the next day. Three days later and still in NC, and I call again. I get the same answer that it will be shipping soon. A few more days later, I finally get someone nice and she gave me the new tracking number over the phone. It finally moved from NC to Nebraska, slowly. It must have been on the Pony Express. I called to see if it could be sped up but to no avail.
So, over a week after it should have arrived I finally obtained my computer. It was aggravating since every day without it was one I couldn't work fully on my project. I tried contacting higher up customer service but got nothing and gave up just glad to have my computer. I have referred many people to purchace Thinkpads. My entire large family owns a Lenovo variant because of me. And I'm still a little bitter about the whole issue. Being the computer savvy person people come to me for advice and now I'm beginning to refer people to other brands as options for them to buy.

I don't really understand the complaint in this thread. Is the main complaint shipment tracking? If so, see UPS. Yes, their system isn't the best. One of the reasons is that it literally makes up progress based on what should happen, not what is actually happening. Sounds like some of that was at work here.
Because of the title, I thought you were going to compare the T61p to the W520 but that doesn't seem to be the case. If it's just a shipping thread, meh. Get over it. Trying to track a package will drive you mad. Just be glad it didn't come USPS.
If your real beef is that you lost money due to the delay, sorry man but the best way to lay your hands on a machine in an emergency situation like that is to buy at retail in your geo. Or rent something until your ship comes in. Rolling the dice on a CTO is a crap shoot.

Very bad usability

Usability is very bad after latest web page update:
- upload doesn't show user name anymore, it's impossible to know which channel is who's
- if mistake with channel name and want to transer/delete photos, you need to do that separately for each image very S...L...O....W....L....Y. No more multi-image selection.
=> never seen so bad user experience. Congrats

Fully agree-dreadful.No multiselect so pics have to be deleted one at a time! Also cant set a filter to see which media are in channels (albums). Also full pics are gone. Really hard to believe. All for what ? Anyone see any advantages ? I for one cant and am now on the look out for another provider.
Dave

The application DOCS doesn't work. Doesn't have HELP. it is very bad. Help me. My ID is regobarros.thanks in advance

The application DOCS doesn't work. Doesn't have HELP. it is very bad. Help me. My ID is regobarros.thanks in advance

Also it was not and never has been jailbroken if that helps.

T400: Very bad experience

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