Have a very bad experience at MCC SIAM DISCOVERY in Bangkok , Thailand

About six months ago my iPad have some problem about Wi-Fi, a very bad signal and hard to connect. I already buy an AppleCare Protection Plan for iPad online, so it was still have warranty. I went to MCC SIAM DISCOVERY (http://www.maccenter.co.th/mcc/Home.html) have a very long queue with a very boring face of customer service guy. When it was my turn they check my iPad about 5 sec and said that my iPad are out of warranty because it has too much scratch. They also said that if I want to buy AppleCare Protection Plan, I must buy it there. So my problem was unfix, it's ok because my iPad work with Wi-Fi sometime. Until yesterday 2 NOV 2013, my iPad have another problem it was hold in headphone mode all the time. I went to that place again (MCC SIAM DISCOVERY) so I found this “Due to computer's queue overload, our computer service will resume again on Nov 18th, 2013. Please visit others nearby other service providers. “(http://upic.me/show/47961640, http://upic.me/show/47961641). It was a very bad experience about this apple service center, please check your authorized service provider quality, especially this MCC SIAM DISCOVERY (http://www.maccenter.co.th/mcc/Home.html). Apple have a very successful sale in Thailand but you don't have enough after service? Today my iPad is fully broken its show only apple logo when it's open and will show logo until battery out. Thanks for a very bad experience (twice) MCC SIAM DISCOVERY.
Ps. this is my iPad Serial Number: DL*******KNW
I use apple product almost everything I use iPhone, have an iPad, Mac book Pro. From now on I must think carefully about using apple product in Thailand.
<Edited By Host>

Hi Abbie. You have every reason to be upset. These issues normally happen in our country. You can send them an email regarding your concern here:
http://www.apple.com/feedback/macbook.html
Regarding your battery, you can probably reset the SMC and see if that improves your battery life. Here are the steps.
http://support.apple.com/kb/ht3964

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