Table view in IC web client

Hi All,
Can anyone please explain the logic how to combine data to a table view. If I have Function module say myFunction retrieving data, where should I call this function properly and can combin the data to //myView/Table to enable data displayed on the view.
Many thanks!
Heather

Hi Sujith,
Go to BSP_WD_WORKBENCH.
Open your application
Go to the view and select the context node which was enhanced using EEWB
Now right click and add attributes to that context node and while adding these attributes you can see the newly added fields.
Now bind these attributes with the display elements on the view using //cnode/attributename
Thanks and regards,
ashish.

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Faxeditor view in IC web client

Hi,
I am working in IC web client 5.0. The requirement is to display texts from interaction record in fax editor. In standard navigation bar, you will find Fax icon and if you click you will see the view "faxeditor" of crm_ic application. The view contains an editor for creating and changing the data.
The current requirement is to get the data from interaction record and go to the fax view, and editor needs to display details like contact person no etc of interaction record.
Would you please suggest, what class or methods need to be look at for this requirement or what will be the better approach.
Thanks in advance.
With regards,
ravi

Hi Eyal,
I have followed these steps to get the result.
1. In MS word, I put the place holders like <BUS1006-LINE0> and in properties of the field - selected as merge field.
2. Then implemented BADI and put break point in BADI.
3. When in FAX view, I selected word doc template with check box, at this point, the process stops in BADI and here i am seeing value for this variable.
4. Then after clicking on the word document, one more window opens with template information , but it is showing <BUS1006-LINE0>.
Would you please suggest, why the values are not passed to MS word.
Or would you please explain briefly what you have done to send contact person information to MS word
Thanks a lot for your help in advance.
With regards,
Ravi

Standard templates not viewed in ic web client.

Hi,
We have CRM 4.0. I created some standard tempate through t-code CRM_ERMS_MAILTEMPL. When I am logging in IC web client, I am not able to see my templates. This is the first time this functionality is being used at our side. I cannot see my template in the dropdown in IC web client. I need to click on More and then search and still I was not able to see any templates.
What could be the reason. I checked various settings but was not able to do it. In CRM 4.0 , I don;t know how ERMS is set up. Do we need to apply some note to have it worked. i checked CRM_ERMS_WF_CUST and link is also activated. Anyone who has done this setup in CRM 4.0 and ERMS kidnly let me know. I will really appreciate your help in this.

Hello,
You need to assign the mail form templates to a standard response group in the IMG (transaction CRMC_IC_RESPNGRPX) and then assign the standard response group profile to your Interaction Center WebClient profile (or CRM business role). That's probably the two steps you are missing.
Regards,
john

How can I pass field value beetwen view in IC Web Client?

Hi my name is Adrian and I am begining abuot BSPs programming.
I have a next problem, I have two views, IRecReson.htm and IRecFollowUp.htm.
They have a description field both, and I need to pass the same value to
description field when the user save data to IRecReson.htm update the value to
description in IRecFollowUp, but I don´t know how.
Could you help me.
thanks

Hi Adrian,
Welcome to the world of BSP Programming,
For passing data between two views u need to have a link to custom controller, since the data linked to the custom controller you can directly access from any other view controller.
you can use methods like get_attribute, set_attribute present in the entity class to get/set values to the attributes in the view controller!.
Hope this will help U..
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Table view in EHP1 CRM 7.0

How to create a table view in ehp1 CRM.
Is it the same way by creating a view and adding value node /model node then selecting view as table view with congigurable mode?

Hi Anita,
As per your requirement, AET table enhancement will be best suited to it.
Use the help.sap.com link i gave in earlier reply to know more about AET table enhancements.
Now to get on to this task ,
1) Use transaction AXTSYS and create an entry for Z component, give a name say ZAET_TBLEXT.
and Save. The AET Table extension, then will use this component by default( if you select the radio button there) to create the views. Remember, just give any name you desire for the component. You dont need to create this componenet. AET extension wizard will create the component automatically.
2) Open the overview page on which you would like to have the tableview as an assignment block. Since its a compititor info, i assume you want to place it on a BP/Account/Prospect. Competitor Overview Page or Opportunity Overview Page. Now chose the config button and once the Assignment blocks are highlighted, select the Header View( Compititor header or Opportunity header view depending on the overview page you are in) and config tool will open. Use the Display Enhancement button or create enhancement button and another popup will open which display the enhancements if any,
3) On this Pop up you will see the AET table extensions assignment block. Use the Add table button. Follow the wizard and create the table, mention fields, translations etc. Also mention it as 1:n relation and so the table view. Chose the Standard buttons so you get all action buttons as well as inser, editlist, delete buttons etc.
Once done, save and generate. This creates the view and also adds the component usage on overviewpage.
Now all you need to do is just configure the overviewpag to pull the new tableview assignment block from Available to Displayed blocks.
Note :
1) this creates a Ztable , name same as mentioned/defaulted while AET table enahncement
2) this create Z BOL entity with 1:n relation with Access Entity of OverviewPage , for example, BuilHeader if account overview page or BTAdminH if Opportunity overview page.
3) creates BOL strucutre, handler class etc on its own.
4) You do not need to do any coding,
Thus in half an hour, you are done with Table view enhancement with Z table based entities.
Before EhP1, we had to extend the BT/BP model with ZBOL and had to do a lot of thigs on our own. Almost 2 days job for an advance developer which is reduced to 15-20 minutes with zero coding required.
If you have a sandbox or IDES system, i would recommand you to try it there frst, get confident and then do development on your development system.
Remember ->
1) AET Enhancement tool has to be started from WEB UI - which is generally runs on Customizing client, but creating AET table and enhancements is Workbench task. So if your customizing client is locked for workbench developments, then You must run the WEBUI on your workbench client ( use transaction wui ). It does not make any difference as far as development is concerned because your development its pure Workbench activity. later, you configure the Overview Page to pull the AET table view on your customizing client.
2) Be confident and have well determined about the table design & about your table view design like the fields you need etc. because once you add the fields and mention the field type like Numeric, indicator,text etc, you can not change it later once the Tableview is generated. You can add more fields later and you can delete fields too but you can not change their type later.
All the best.
Thanks & Regards
Suchiita
Edited by: Suchita Phulkar on Jul 30, 2011 12:16 AM

A Web application + API for non web clients

Hi there,
I am new to the java enterprise world, i have a query regarding the application i am developing currently, I am not sure this is the exact category to ask this question but please help me on this.
In very simple terms my applications job is to give a listing or view of files distributed across network.
For this I need to have a webApp which can provide a view to all web clients. (where view is nothing but listing of files independent of there location)
Because this view tells nothing more than files , and i am as data center administrator cannot tell much about data, so we need to provide APIs so other applications (WebAPP or anything else)
can present the view in more data specific terms.
The webapp part is fine with me, but how do i support API being on an application server like glassfish.
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AP

Dear all,
Anyone can help me to clear this problem ?

Using interactive forms with in IC web client

Hi,
I had requirement to implement the Adobe Interactive Forms (PDF) with in IC Web Client.
The requirement is to
1. Display an adobe interactive form (PDF) in the IC Web Client when a particular link is pressed.
2. Then the user has to enter the data and the data captured from the interactive PDF Form that should be processed by the ICWC.
An example of the process could be, having a PDF form to enter customer data and creating a Business Partner using the data from PDF.
I would like to know the possibility of such a scenario.
Form ICWC point of view; if we have URL that is points to a callable interactive form object then it can be trigged form ICWC.
This is an assumption and I am not sure that these kinds of objects are supported by ICWC frame work.
If we assume such a URL can be managed and if possibly shown in the ICWC UI, then the next question would be How to retrieve the entered data in the PDF Form as the ABAP data for the View in IC Web client to do the further processing?".
As I am short of options please provide me help if anybody know anything on this issue.
Best regards,
Balaji V

As of SAP NetWeaver 04 (in SAP Web Application Server), you can use a new solution to
create interactive forms and print forms for the optimization of your
form-based business processes. This solution uses Portable Document Format (PDF)
and software from Adobe Systems Inc. that has been integrated into the SAP environment.
You can create interactive forms in PDF format that allow users to
fill out the form on the screen and save their entries in XML format in the form.
When the SAP system receives the PDF form, it extracts the data saved in the form,
and can process it further.
for more info check out the following link
http://help.sap.com/saphelp_crm50/helpdata/en/b7/64348655fb46149098d95bdca103d0/frameset.htm
hope this helps
RH

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Hi I would like to update a table view from the Client Side. So that the user can keep updating the relevent data on the client and when they have finally finished they can press Save so the entire page is then sent to the Server.
Does anyone know how to do this, I guess u have to use the EPCM, I have just started on it and would really appreciate some Help.
Thanks,
Emmanuel.

This is what I found :-
There are a couple of ways to approach this.
1) load the excel spreadsheet into the database "as is". You can use interMedia
text to convert the .xls file into a .htm file (HTML) or use iFS (see
http://technet.oracle.com/
for
more info on that) to parse it as well. InterMedia text will convert your XLS
spreadsheet into a big HTML table (easy to parse out what you need at that
point)
2) Using OLE automation, a program you write can interact with Excel, request
data from a spreadsheet, and insert it. Oracle Forms is capable of doing this
for example as is other languages environments. In this fashion, you can remove
the "manual" and "sqlldr" parts -- your program can automatically insert the
data.
3) You can write a VB script that uses ODBC or Oracle Objects for OLE (OO4O) in
Excel. This VB script would be able to put selected data from the spreadsheet
into the database. We would recommend OO4O. It provides an In-Process COM
Automation Server that provides a set of COM Automation interfaces/objects for
connecting to Oracle database servers, executing queries and managing the
results. OO4O is available from
http://technet.oracle.com

Siebel Web Client crashes when clicking a certain view (Income).

We are using Siebel Public Sector and I am encountering a recurring issue with our Siebel Web Client. For most part it works but something strange occurs when I execute a series of steps. Whenever I go to the Contacts Screen > Income View then click on another screen tab (i.e. Contacts, Cases, Calendar, Home, Households, etc.) the web client stops responding and throws out an error saying: Session Warning: The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again.
I'm not really sure what is going on so I checked the logs. I'm not really sure what is going on. If someone could enlighten me on what this issue could be that would be awesome!
----------- Log FILES -----------
The sweapp logs got updated with these messages.
SisnapiLayerLog     Error     1     000000814c570f29:0     2010-08-03 09:54:43     1440934800: [SISNAPI] Async Thread: connection (0xb919828), error (1180682) while reading message
GenericLog     GenericError     1     000000814c570f29:0     2010-08-03 09:54:43     (ssmsismgr.cpp (837) err=1180682 sys=0) SBL-NET-01034: The SISNAPI connection was closed by the peer.
GenericLog     GenericError     1     000000024c570e66:0     2010-08-03 09:54:43     ( (0) err=4653067 sys=0) SBL-SCB-00011: Failed to connect to pipe ((null)) on process (null).
GenericLog     GenericError     1     000000024c570e66:0     2010-08-03 09:54:43     (ssmsismgr.cpp (773) err=3670020 sys=0) SBL-SSM-00004: SISNAPI Hello failed. The server component could be down.
GenericLog     GenericError     1     000000024c570e66:0     2010-08-03 09:54:43     (ssmsismgr.cpp (1761) err=3670022 sys=0) SBL-SSM-00006: Error while sending message to server.
ObjMgrSessionLog     Error     1     000000024c570e66:0     2010-08-03 09:54:43     CSSUModel::InvokeSrvcMethod - Failed with Error=10879179 for service=Web Engine Interface, method=Request
ProcessPluginRequest     ProcessPluginRequestError     1     000000024c570e66:0     2010-08-03 09:54:43     -1742095472: [SWSE] Error invoking service method 10879179
ProcessPluginRequest     ProcessPluginRequestError     1     000000024c570e66:0     2010-08-03 09:54:43     -1742095472: [SWSE] Error Message 0 : error 10879179 : Not connected to the server.
SBL-SSM-00006: Error while sending message to server.
ProcessPluginState     ProcessPluginStateError     1     000000024c570e66:0     2010-08-03 09:54:43     -1742095472: [SWSE] Invoke service method failed.
GenericLog     GenericError     1     000000024c570e66:0     2010-08-03 09:54:43     ( (0) err=4653067 sys=0) SBL-SCB-00011: Failed to connect to pipe ((null)) on process (null).
GenericLog     GenericError     1     000000024c570e66:0     2010-08-03 09:54:43     (ssmsismgr.cpp (773) err=3670020 sys=0) SBL-SSM-00004: SISNAPI Hello failed. The server component could be down.
GenericLog     GenericError     1     000000024c570e66:0     2010-08-03 09:54:43     (ssmsismgr.cpp (1761) err=3670022 sys=0) SBL-SSM-00006: Error while sending message to server.
GenericLog     GenericError     1     000000024c570e66:0     2010-08-03 09:54:43     ( (0) err=4653067 sys=0) SBL-SCB-00011: Failed to connect to pipe ((null)) on process (null).
GenericLog     GenericError     1     000000024c570e66:0     2010-08-03 09:54:43     (ssmsismgr.cpp (773) err=3670020 sys=0) SBL-SSM-00004: SISNAPI Hello failed. The server component could be down.
ProcessPluginRequest     ProcessPluginRequestError     1     000000024c570e66:0     2010-08-03 09:54:43     -1742095472: [SWSE] Set Error Response (Session: Error: 10879179 Message: Not connected to the server.
SBL-SSM-00006: Error while sending message to server.)
The PSCcObjMgr_enu log file got these errors:
ObjMgrLog     Error     1     000000a44c570f29:0     2010-08-03 09:55:00     (cscfg.cpp (165)) SBL-CSR-00418: Communication: User is not associated with any communication configuration in the database.
The SCBroker log file got these errors:
GenericLog     GenericError     1     000000024c570e66:0     2010-08-03 09:51:01     (scbcomp.cpp (264) err=4653067 sys=0) SBL-SCB-00011: Failed to connect to pipe (SEBL_25_4565) on process 4565.
GenericLog     GenericError     1     000000024c570e66:0     2010-08-03 09:54:43     (scbcomp.cpp (851) err=4653067 sys=0) SBL-SCB-00011: Failed to connect to pipe (SEBL_25_10776) on process 10776.
GenericLog     GenericError     1     000000024c570e66:0     2010-08-03 09:54:43     (scbcomp.cpp (462) err=4653067 sys=0) SBL-SCB-00011: Failed to connect to pipe (SEBL_25_10776) on process 10776.
GenericLog     GenericError     1     000000024c570e66:0     2010-08-03 09:54:43     (scbcomp.cpp (264) err=4653067 sys=0) SBL-SCB-00011: Failed to connect to pipe (SEBL_25_10776) on process 10776.
GenericLog     GenericError     1     000000024c570e66:0     2010-08-03 09:54:43     (scbcomp.cpp (851) err=4653067 sys=0) SBL-SCB-00011: Failed to connect to pipe (SEBL_25_10776) on process 10776.
GenericLog     GenericError     1     000000024c570e66:0     2010-08-03 09:54:43     (scbcomp.cpp (462) err=4653067 sys=0) SBL-SCB-00011: Failed to connect to pipe (SEBL_25_10776) on process 10776.
GenericLog     GenericError     1     000000024c570e66:0     2010-08-03 09:54:43     (scbcomp.cpp (264) err=4653067 sys=0) SBL-SCB-00011: Failed to connect to pipe (SEBL_25_10776) on process 10776.
GenericLog     GenericError     1     000000024c570e66:0     2010-08-03 09:54:43     (scbcomp.cpp (851) err=4653067 sys=0) SBL-SCB-00011: Failed to connect to pipe (SEBL_25_10776) on process 10776.
GenericLog     GenericError     1     000000024c570e66:0     2010-08-03 09:54:43     (scbcomp.cpp (462) err=4653067 sys=0) SBL-SCB-00011: Failed to connect to pipe (SEBL_25_10776) on process 10776.
GenericLog     GenericError     1     000000024c570e66:0     2010-08-03 09:54:43     (scbcomp.cpp (264) err=4653067 sys=0) SBL-SCB-00011: Failed to connect to pipe (SEBL_25_10776) on process 10776.
The SRBroker log file got these errors:
GenericLog     GenericError     1     000000814c570f29:0     2010-08-03 09:54:43     (srbroute.cpp (3089) err=3735554 sys=0) SBL-SRB-00002: Invalid argument provided.
The <enterprise name>.<siebel server name> log got these errors:
ServerLog     ProcessExit     1     000014a44c570e53:0     2010-08-03 09:54:43     PSCcObjMgr_enu      10776     SBL-OSD-02006 Process 10776 exited with error - Process exited because it received signal SIGABRT.
ServerLog     ProcessCreate     1     000014a34c570e53:0     2010-08-03 09:54:43     Created server process (OS pid =      10838     ) for PSCcObjMgr_enu

Dude - you definitely don't need any 3rd party software to figure this out. A bit of patience and research will help you solve it AND help you gain a better understanding of how Siebel works and how to debug problems such as this in the future.
Setting the Log Level to 5 for all events in the Public Sector Object Manager is your first step. Log out then log back in and replicate the problem.
Locate your log file and have a look at what's going on - chances are you'll see something in there that will immediately reveal the source of the problem.
If there's a proper 'crash' involved, Siebel will generate a Flight Data Recorder (FDR) file - there are instructions on My Oracle Support on how to decode these. Really useful and very interesting to see how Siebel works at a low level.
Debugging and fixing can definitely be arduous in Siebel - no two ways about it. However, researching, analysing and fixing issues yourself will prove both rewarding and educational! :)

Adding columns to result list in inbox view of web client

Hi,
I have a requirement to display custom columns in result list of inbox view of web client. I copied the view and controller to custom name space. In BSP_WD_WORKBENCH , for AUIITEM view, there are two context nodes . AUIITEMTREE is one of thena and has tree structure and under it tree node proxy. Tree node proxy has attributes, I can not add more attributes to Tree node proxy in work bench. Would you please any one suggest the approach to solve this problem.
Thanks in advance.
With regards,
Ravi Kumar

Hi Ravi,
Have u got solution for ur problem.I have got same requirement.
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Regards,
Vikas

Compiled Views not showing up in the Web Client

Hi everyone,
I'm new to Siebel Tools. I did a simple exercise of adding an existing view to an existing screen in Siebel Public Sector. I locked the project and added the view to the screen. I did a full compile afterwards (compiled all the objects).
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The same thing happened when I created a new view and added it to an existing screen. I compiled and launched the web client. I went the Administration - Application > View to associate the view with a new responsibility but the view doesn't appear in view picklist.
To test my sanity. I copied the SRF file to another machine into the Siebel Tools/Objects/ENU folder and ran Siebel Tools. To my dismay, I couldn't see the views that I just created. I thought I compiled the views (in fact I compiled everything!). Turns out that everything I just created doesn't seem to make it to the SRF file.
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Bernhard

Hi,
The new view what you have created wont appear in the View Pick Applet. That doesnt means the view is not available in the compiled SRF. You can just copy the view name and create a new record in the View applet and paste the view name. The View name will get stored in the Administration - Views.
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Joseph

IC web client : No SLA and Questionnare sections in Complaint View

In IC webclient,IC_AGENT business role, I am unable to see SLA and Questionnare sections in complaint view.
But if i login through DEFAULT business role and go to complaint view i can see both the sections.
When i went throught the UI configure tool,i saw that the IC web client UI components are different than the normal default UI components for complaint.
So can anybody let me know how to enable these section in IC webclient ?
Do we need to do UI customization here ?
Thanks
Amol

Hi Eyal,
I have followed these steps to get the result.
1. In MS word, I put the place holders like <BUS1006-LINE0> and in properties of the field - selected as merge field.
2. Then implemented BADI and put break point in BADI.
3. When in FAX view, I selected word doc template with check box, at this point, the process stops in BADI and here i am seeing value for this variable.
4. Then after clicking on the word document, one more window opens with template information , but it is showing <BUS1006-LINE0>.
Would you please suggest, why the values are not passed to MS word.
Or would you please explain briefly what you have done to send contact person information to MS word
Thanks a lot for your help in advance.
With regards,
Ravi

How to copy the SE11 table view as Web Page Format?

SAP Experts,
                    Good Morning..! I have to take a Copy SE11 Table View as a HTML format.
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Hi,
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Then goto EDIT menu there you press Download you will get save list as which format like: Un covered
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Regards
Raghavendra.D.S

Call List in IC Web Client

Hello All,
I have successfully created a call list and am able to call people from the call list in IC Web Client.
When I click the "Full View" link on the top right corner of the screen, I see a table with the following fields: No, Name, Calling Times, Telephone, Attempts and Call Result.
After selecting the person to call, when I click on Dial button, it takes me to "Interaction Record". I fill the values there and save it successfully. Now when I come to the Call List again, the "Attempts" and "Call Result" columns show '0' and ' ' respectively.
When I have successfully called a person, why is the Attempts column not getting updated and why is the Call Result column empty. Also what values should have ideally gone to the Call Result column.
Your help would be greatly appreciated and rewarded.
Regards,
Khushboo

Hi Carl,
Thanks for your inputs.
To simulate a call:
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Hope it helps.
Regards,
Khushboo

Call List Mangement - IC Web Client

Hi Gurus,
We are using SAP CRM 2007. I am calling transaction : CRMD_TM_CLDIST using transaction launcher in IC Web Client with team lead business role so that I can Split the Call List, Assign the Call List to CSRs and Activate the Call List. When I select the Call List and right click on to view the list of the commands (as of SAP GUI screen) to work the Call List Management - does not shows me any options (such as split or assign or activate). Does any body know, how to get this work?? please help me out....
Cheers,
Peter J.

Hi John,
Thank you very much for your quick reply and guidance. I know the company which used PCUI - Call List screen, unofficially I came to know that SAP responded this company back saying that, SAP does not have plans to remove this PCUI screen/code from the future upgrades...
Once again thank you very much for your quick responses and the guidance. I will close this link...
Cheers,
Peter J.
Hi John,
2 corrections:
1. We are using IE 8.0
2. Transaction Code CRMD_CLMANAGMENT is not working in CRM 2007, we did the following:
a) Add URL to the URL Repository (SM30 table = crmv_ic_ltx_url) as BSP Application. Application = CRM_BSP_FRAME and Page = Entrypoint.do
b) Create Transaction Launcher entry (CRMC_UI_ACTIONWZ)
c) Crete Logical Link in (CRMC_UI_NBLINKS)
d) Call/Add the logical link to NavBar Profile
e) Add NavBar Profile to Business Role
f) Activate the logical link in Business Role (if necessary)
Cheers,
Peter J.
Edited by: Peter Jacks on Mar 25, 2010 9:30 AM

Table view in IC web client

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