Call List in IC Web Client

Hello All,
I have successfully created a call list and am able to call people from the call list in IC Web Client.
When I click the "Full View" link on the top right corner of the screen, I see a table with the following fields: No, Name, Calling Times, Telephone, Attempts and Call Result.
After selecting the person to call, when I click on Dial button, it takes me to "Interaction Record". I fill the values there and save it successfully. Now when I come to the Call List again, the "Attempts" and "Call Result" columns show '0' and ' ' respectively.
When I have successfully called a person, why is the Attempts column not getting updated and why is the Call Result column empty. Also what values should have ideally gone to the Call Result column.
Your help would be greatly appreciated and rewarded.
Regards,
Khushboo

Hi Carl,
Thanks for your inputs.
To simulate a call:
1.) Configure Contact Center Simulator. (Refer C78 CRM Interaction Center Web Client )
2.) Launch the Contact Center Simulator page
3.) Click on the Information Link under the Telephony head, with information from here you will be able to launch an inbound call to a CIC Agent.
Hope it helps.
Regards,
Khushboo

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