Team chat behavior v 7

Another change from prior version question...
A supervisor sent a Team chat message, expecting replies to return to that window.
Instead, each reply popped up in its own window, rather than returning to the original Team chat window.
So, for instance, if you send out a question to the Team and 15 agents answered, you get 15 windows popping up all over, and it did not contain the original question sent. If you happen to send a different message to two teams, you wouldn't necessarily know which message someone was responding to and you have a superfluous number of windows that are not related to the chat sent (at least, not in an obvious way).
Is the person sending the chat incorrectly or is this by design?
Thanks.

Hi Melanie,
This is by design and is indicated in the Supervisor user guide. "You can send the same message to multiple recipients (their replies, if any, appear in seperate chat windows, one for each person)". I agree it would at least be helpful if the response included the original message sent but I don't believe it's an option.
Hope this helps.
thanks

Similar Messages

Inter-Team Chat in UCCX 8

Hi,
Is it possible to allow agents from different teams to chat with each other in uccx v8.0(2) ? I can't seem to find the parameter/setting to allow this (if one exists).
Agents/Supervisors are using CAD.
Thanks,
Brian

You cannot configure this option. Only intra-team chatting is possible at this time.
On a realted topic, you can integrate with CUPS, and add random people to the buddy list at your will. They are referred to as SME's at that point, and are not Agents, but regular employees in the organization.

JDEV Team: Strange behavior in TOMCAT using DATATAGS (VERY CRITICAL)

I am encountering some strange behavior when I deploy my application to TOMCAT.
If I run in JDeveloper (webtogo) everything works fine but the behavior changes completely in TOMCAT.
Let me try and explain my situation here.
I have 3 jsps :
1.iss_listApps.jsp which is used to browse all the available records, allows the user to navigate to a specific record and edit or delete.
2. app_edit.jsp which is used to edit/delete a specific row passed from iss_listApps.jsp.
3. app_edit_post.jsp which is used to save the changes.
Note that I use an anchor ">Edit</a> to pass a row from the browser page to the edit page.
For your convenience I have listed all the source files below.
Now here are my problems:
Problem 1. If I run it in JDeveloper, I am able to browse the records and go to a specific record to edit and delete by clicking on the "Edit" anchor provided in the browser page.
I can also go to the edit page and backout out of it by not saving the changes. In that case I am back in my browser page and I can again click on the "Edit" anchor to a specific record.
However if I am in TOMCAT, I am able to browse and go to a specific record so long as I make changes to it and save it. If for any reason, I do not save a record and I go back to my browser
page then any subsequent calls to to edit a specific record goes to the same OLD RECORD that I did not save.
I fail to understand why? Maybe the "webtogo" server automatically refreshes when I click on the "back tab". If so, how do I automatically refresh a jsp page when I click on the "back tab" in TOMCAT.
I would sincerely appreciate any help on this.
Problem 2. I have an include jsp tag in my browser page. defined as
<jsp:include page="Message.jsp" flush="true">
<jsp:param name="colspan" value="2"/>
</jsp:include>.
This section of the code is currently commented out because if I uncomment it then it runs ok in JDeveloper but in Tomcat it causes the browser page to always navigate to the first record if I want to edit a specific record.
I would sincerely appreciate any answer on this.
Here are my source files:
1. iss_ListApps.jsp (browser page). Please see how the anchor is formed. It causes no problems
in JDeveloper.
<%@ page contentType="text/html;charset=WINDOWS-1252"%>
<HTML>
<base target="contentsframe">
<head>
</head>
<body>
<%@ taglib uri="/webapp/DataTags.tld" prefix="jbo" %>
<jbo:ApplicationModule id="NewBC4J.NewBC4JModule" configname="NewBC4J.NewBC4JModule.NewBC4JModuleLocal" username="issue" password="issue"/>
<jbo:RollBack appid="NewBC4J.NewBC4JModule" />
<jbo:DataSource id="app_vo" appid="NewBC4J.NewBC4JModule" viewobject="ApplicationsView" ></jbo:DataSource>
<jbo:RefreshDataSource datasource="app_vo" />
<table width="100%" bgcolor="tan" border="0" align="center" cellpadding="3" cellspacing="0">
<%--
<jsp:include page="Message.jsp" flush="true">
<jsp:param name="colspan" value="2"/>
</jsp:include> --%>
<form name="list" target="body" action="app_edit.jsp" method="post">
<tr><th colspan="4">List of Valid Applications</th></tr>
<tr>
<th> </th>
<th align="left"><u>Code</u></th>
<th align="left"><u>Name</u></th>
<th align="left"><u>Description</u></th>
</tr>
<tr>
<jbo:RowsetIterate datasource="app_vo">
<td>
<a href="app_edit.jsp?RowKeyValue=<jbo:ShowValue datasource="app_vo" dataitem="RowKey"/>">Edit</a>
</td>
<td>
<jbo:ShowValue datasource="app_vo" dataitem="Code" />
</td>
<td>
<jbo:ShowValue datasource="app_vo" dataitem="Name" />
</td>
<td>
<jbo:ShowValue datasource="app_vo" dataitem="A ppDesc" />
</td>
</tr>
</jbo:RowsetIterate>
</form>
</table>
<table width="100%" bgcolor="skyblue" align="center" cellpadding="10" cellspacing="0" >
<tr>
<form NAME="AddForm" action="app_add.jsp">
<td>
<input type = "submit" name="submit" value="Add" align="center" >
</td>
</form>
</tr>
</table>
</body>
<jbo:ReleasePageResources releasemode="Stateful" appid="NewBC4J.NewBC4JModule" />
</html>
2. Second Source File: app_edit.jsp (Allows editing of a record)
<%@ page contentType="text/html;charset=WINDOWS-1252"%>
<HTML>
<base target="contentsframe">
<HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=WINDOWS-1252">
<META NAME="GENERATOR" CONTENT="Oracle JDeveloper">
<TITLE>
</TITLE>
</HEAD>
<BODY>
<%@ taglib uri="/webapp/DataTags.tld" prefix="jbo" %>
<jbo:ApplicationModule id="NewBC4J.NewBC4JModule" configname="NewBC4J.NewBC4JModule.NewBC4JModuleLocal" />
<jbo:DataSource id="app_vo" appid="NewBC4J.NewBC4JModule" viewobject="ApplicationsView" />
<jbo:Row id="myrow" datasource="app_vo" rowkeyparam="RowKeyValue" action="Find">
<jbo:SetAttribute dataitem="*"/>
</jbo:Row>
<table width="100%" bgcolor="skyblue" border="0" align="center">
<tr>
<td>
<table width="100%" bgcolor="tan" border="0" align="center" cellpadding="3" cellspacing="0">
<form NAME="iForm" action="app_edit_post.jsp">
<tr>
<th colspan="2">
"Edit/Delete Applications"
</th>
</tr>
<jsp:include page="Message.jsp" flush="true">
<jsp:param name="colspan" value="2"/>
</jsp:include>
<tr>
<td align="right"><b><font color="red"> Name:</font></b></td>
<td> <jbo:InputText datasource="app_vo" dataitem="Name" cols="50" />
</td>
</tr>
<tr>
<td align="Right"><b><font color="red"> Description: </font></b></td>
<td> <jbo:InputTextArea datasource="app_vo" dataitem="AppDesc" cols="50" rows="5" />
</td>
</tr>
</table>

<table width="100%" bgcolor="skyblue" align="center" cellpadding="10" cellspacing="0" >
<tr>
<input name="RowKeyValue" type="hidden" value="<jbo:ShowValue datasource="app_vo" dataitem="RowKey"/>" />
<td>
<input type = "submit" name="submit" value="Save">
</td>
</form>
<form NAME="DelForm" action="app_del_post.jsp">
<input name="RowKeyVal" type="hidden" value="<jbo:ShowValue datasource="app_vo" dataitem="RowKey"/>" />
<td>
<input type = "submit" name="submit" value="Delete">
</td>
</form>
</tr>
</table>
</td>
</tr>
</table>
</BODY>
</HTML>
<jbo:ReleasePageResources releasemode="Stateful" />
3. Third source file app_edit_post.jsp (ALlows saving the changes made to a specific record)
<%@ page contentType="text/html;charset=ISO-8859-1"%>
<HTML>
<BODY>
<%@ taglib uri="/webapp/DataTags.tld" prefix="jbo" %>
<jbo:ApplicationModule id="NewBC4J.NewBC4JModule" configname="NewBC4J.NewBC4JModule.NewBC4JModuleLocal" />
<jbo:DataSource id="app_vo" appid="NewBC4J.NewBC4JModule" viewobject="ApplicationsView" ></jbo:DataSource>
<%
try
%>
<jbo:Row id="row3" datasource="app_vo" rowkeyparam="RowKeyValue" action="Update" >
<jbo:SetAttribute dataitem="*" />
</jbo:Row>
<jbo:Commit appid="NewBC4J.NewBC4JModule" />
<p><font face="Arial, Helvetica, sans-serif"><b><font color="006699">Application Successfully Updated</b></font></font> </p>
<%
catch(Exception exc)
out.println("<pre> ");
exc.printStackTrace(new java.io.PrintWriter(out));
out.println("</pre>");
%>
<br>
<br>
<form action="app_ListApps.jsp" method="post"><input type="submit" value="Click to Continue"></form
<jbo:ReleasePageResources releasemode="Stateful" />
</BODY>
</HTML>
null

I would not expect the 'back' button to automatically refresh the page. This button basically traverses the history of pages. Since Tomcat is caching your pages, you can try to control it's interaction with the browser by:
1. Adding cache control pragmas to the returned content so it doesn't get cached.(look at www.w3c.org at the HTTP spec)
2. dont rely on the back button, place a link on your pages to go back to the list page.
3. change your cache control settings in your browser to check for a new page every time a url is visited.

Do any new cisco versions support auto-adding team members back to group chat?

each day I create a team group chat (9.2.6 or lower)
a. if someone falls out of the team chat (switches buildings, goes to a meeting, reboots etc)
b. they fall out of the team chat
c. users have to ask me to add them back to the team chat or I have to add all team members in the group every few hours.
It would be great if it was more of a chat room like feature where anyone in that group can come/go as needed. Do any versions support this feature?
If not I would like to pass this on as a suggestion. I believe lync supported this feature.

and persistent group chat looks like it works with cisco jabber 9.7+?
any advice on how I would submit a request internally for persistent chat?
a. what is required (what is the name of the app, database stuff I have read about)
b. which version of Jabber is recommended
I would like it integrated with Cisco jabber and not a separate chat utility. Also is there a different place to place a "wishlist" request? Thanks!

Chat user is not getting message from the other users

In my application when user [A] initiate the chat with user[B] , I am facing following issues
-          User[B] is not getting initiation notification so that I am unable to open chat pod for user [A] on user[B] application
-          Due to above problem , User[B] not getting any message sent by the User[A]
-          User[A] can send only one message and it is displayed on simple chat pod
when User[A]tries to send more then one message it is not displayed on simple chat pod but on the console I can see the messages
following is sample code
public function connectChat() :void {
_collectionNode =
new CollectionNode();_collectionNode.sharedID = NOTIFICATION_COLLECTION_NODE;
_collectionNode.connectSession =
this.connectSession;_collectionNode.addEventListener(CollectionNodeEvent.SYNCHRONIZATION_CHANGE, onSynchronizationChange,
false, 0, true);_collectionNode.addEventListener(CollectionNodeEvent.ITEM_RECEIVE, onItemReceive,
false, 0, true);_collectionNode.subscribe();
/*** @private
* Handles the creation of a collection node if it does not already exist
protected function onSynchronizationChange(event:CollectionNodeEvent):void {
if (_collectionNode.isSynchronized) {
if (!_collectionNode.isNodeDefined(START_CHAT_LIST) && _collectionNode.canUserConfigure(connectSession.userManager.myUserID)) {_collectionNode.createNode(START_CHAT_LIST,
new NodeConfiguration(UserRoles.VIEWER, UserRoles.VIEWER, true, false, true,false, NodeConfiguration.STORAGE_SCHEME_QUEUE));}
public function connectChat() :void{
trace('connectChat');_collectionNode =
new CollectionNode();_collectionNode.sharedID = NOTIFICATION_COLLECTION_NODE;
_collectionNode.connectSession =
this.connectSession;_collectionNode.addEventListener(CollectionNodeEvent.SYNCHRONIZATION_CHANGE, onSynchronizationChange,
false, 0, true);_collectionNode.addEventListener(CollectionNodeEvent.ITEM_RECEIVE, onItemReceive,
false, 0, true);_collectionNode.subscribe();
/*** @private
* Handles the creation of a collection node if it does not already exist
protected function onSynchronizationChange(event:CollectionNodeEvent):void {
if (_collectionNode.isSynchronized) {
//Creates the nodes if they don't exist
if (!_collectionNode.isNodeDefined(START_CHAT_LIST) && _collectionNode.canUserConfigure(connectSession.userManager.myUserID)) {_collectionNode.createNode(START_CHAT_LIST,
new NodeConfiguration(UserRoles.VIEWER, UserRoles.VIEWER, true, false, true,false, NodeConfiguration.STORAGE_SCHEME_QUEUE));}
/*** Checks if a chat is going to be started with this specific user
protected function onItemReceive(event:CollectionNodeEvent):void {
var item:MessageItem = event.item;
var openChatEvent:OpenChatEvent = OpenChatEvent.ToOpenChatEvent( item.body, OpenChatEvent.OPEN_CHAT );
switch (item.nodeName) {
case START_CHAT_LIST:
trace("Starting Chat Notified");
if( openChatEvent.userId && openChatEvent.userId == this.connectSession.userManager.myUserID ){
this.dispatchEvent( openChatEvent );
if( this._collectionNode.isSynchronized )
this._collectionNode.retractItem( START_CHAT_LIST, openChatEvent.roomId );}
break;}
/*** Publishes a request for someone to join a chat
public function publishChatRequest(notificationEvent : NotificationEvent) :void {
if( this.connectSession.userManager.getUserDescriptor( notificationEvent.userID ) ){
var openChatEvent:OpenChatEvent = new OpenChatEvent( OpenChatEvent.PUBLISH_CHAT,null,notificationEvent.sharedID, notificationEvent.userNotificationList, null, notificationEvent.userID );
if( this.presenceUsers )openChatEvent.descriptors =
this.presenceUsers; _collectionNode.publishItem(
new MessageItem( START_CHAT_LIST, openChatEvent, openChatEvent.roomId ) );}
else{
Alert.show(
"User "+ notificationEvent.userID + " is not logged in.", "Publish Error" );}

A) are these methods copied twice in the code here on purpose?
   connectChat() and onSynchronizationChange is repeated in code due copy paste mistake
B) are both users subscribing to _collectionNode right away? Do each of them
get to onSynchronizationChange?
   Yes , each of them get to onSynchronizationChange
C) If you put a breakpoint in onSynchronizationChange, do you see the node
get created? Do you see it in the dev console?
Yes , it is creating a node
D) Is user B receiving an onItemReceive at all? Is user A?
Yes , it is creating a node
Now both the user getting chat message, have following issue
When user A initiate the chat with user B this action is not opening chat pod / window on user B end which shows user A has initiated chat with user B
But when user B click on user A name to initiate the chat, this action opens a chat window and user B can see message send by user A
Above scenario is not normal chat behavior in which other user gets the notification of chat . what could be the problem

Skype group chats not sending messages.

So, I've had this problem for a while.
Basically, sometimes when I get added to a group, the group becomes really laggy.
very laggy, actually. one instance I posted a message on the 18th of december, then left the group, and it didn't send and register that I left until the 28th.
This is happening with another group, again.
http://prntscr.com/5q29n7
I've uninstalled old skype and installed new skype, I've added the group to my contacts, I've tried everything. Other groups I'm a part of appear to be working just fine.
Can someone give me some advice?

ATM all I can think of causing this, is a multi version group. Skype changed their group chat behavior in v6.22, a mixed group eg 6.21 and below and above might cause issues.
The 6.21 version do work, however, all of you has to be on that level:
http://download.skype.com/msi/SkypeSetup_6.21.0.104.msi
This is offcourse just an assumption based on that pre cloud and post cloud clients have issues.

Error "The serial number is not valid for this product" | Creative Suite

HI together,
I'm very annoyed about the fact that I payed for Adobe Creative Suite Production Premium 5 (EDU version) and now I'm not able to use it on my new Mac. The Support team (Chat) from Adobe told me several times that the product/serial or whatever was canceled but this doesn't help me to get the product working and I won't pay again for this software. So what's the reason for cancellation? I can't see reasons for this and I don't understand why Support team can't help me. Already found Error "The serial number is not valid for this product" | Creative Suite but this doesn't helped me.
Regards
René

Maybe this is also useful... They told me I canceld this by myself which is not the truth. I had a Windows machine and used Creative Cloud as well but I only canceld the Cloud, not my Serial Number for Production Premium...
So who is able to reactivate my Serial Number so that I'm able to use my product?
info: Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: You are now chatting with Richa.
Richa: Hello! Welcome to Adobe Customer Service.
Richa: Sorry for any inconvenience this has caused
Richa: May I get the serial number?
Richa: Are we still connected?
Richa: We have not heard from you for some time. Do you wish to continue to chat?
Richa: Are we still connected?
Rene Pardon: hi
Rene Pardon: for sure
Rene Pardon: sorry, i took so much time for your answer that i decided to do anything else at this time
Rene Pardon: <Deleted >
Rene Pardon: i registered for the education version of production premium 5
info: Your chat transcript will be sent to r*@*.de at the end of your chat.
Richa: ok let me check
Richa: please wait
Richa: Thanks for your patinece
Rene Pardon: do you also need my "authorization code" for this product?
Richa: I need to transfer the chat to
Richa: tech rteam
Richa: please wait
Rene Pardon: ok
Richa: I am sorry
Richa: But I will not be able to transfer the chat
Rene Pardon: is there a phone number i can call?
Richa: As the serial number is canceldd
Richa: and we do apologise
Rene Pardon: why was it canceled?
Richa: but there is no phone support for this product
Rene Pardon: i don't understand because i payed a lot for this
Richa: Its showing canceled
Rene Pardon: so what are the options?
Rene Pardon: i need this product right now and i payed for it so why can't i use it?
Rene Pardon: Your file '2015-03-30_Personalausweis_*.pdf' was successfully uploaded.
Rene Pardon: as you can see, i'm the person who payed for this software
Richa: I am sorry I just checked it
Richa: it is canceled thats why you are getting invalid error
Rene Pardon: yeah, that's what i see but i dont understan. why was it canceled? who is responsible for this mistake? it doesn't help me to tell me what i already see i need a solution to use the product
Richa: I am sorry Rene
Richa: But its showing canceld
Richa: so cant help you with that
Richa: I wish I could help you, but my hands are tied
Rene Pardon: that's what you told me several times so who can help me?
Rene Pardon: i'm very annoyed about this fact that i can't use the software i payed for and noone is able to help me getting this working
Rene Pardon: so please tell me who is able to help me
Richa: You need to place a new order?
Rene Pardon: no, i won't pay AGAIN for this software i want a solution to use my already payed product
Rene Pardon: please get someone in your team who can help me
Richa: I am sorry Rene..
Richa: But unfortunately my team can not help you on this.. as the sersil is expired
Richa: I mean canceled
Richa: Sorry but we can not help Rene..
Rene Pardon: BUT WHY CAN'T YOU TELL ME WHY IT WAS CANCELED?
Rene Pardon: Help me understanding...
Rene Pardon: You're wasting my time!
Richa: I am sorry
Richa: I found the reason for cacnellation
Richa: and its canceldd
Richa: because you requested to cancel. in year 2013
Richa: On 30th april 2013
Rene Pardon: but i only canceled the creative cloud, not my creative suite
Richa: so we have refund and canceled it
Richa: Its showing for this oserial?
Rene Pardon: one moment
Rene Pardon: i log into my account
Rene Pardon: Your file 'Bildschirmfoto 2015-04-09 um 13.31.53.png' was successfully uploaded.
Rene Pardon: As you can see the product is displayed as "non-canceled"
Rene Pardon: I also bought the Createive Cloud during my time I had a Windows machine and this was the one i canceled - or I expected only this to get canceled
Richa: I am sorry but the refund was given and requested for this
Rene Pardon: There was only a refund for the Creative Cloud but not for the Creative Suite i bought
Rene Pardon: And why should I need a serial number for the Creative Cloud?
Rene Pardon: Please reactivate my Serial Number so that I'm able to use my product
Richa: I can not do that?
Rene Pardon: But i guess someone in your Team can
Richa: can not help you

Printing configuration can be a nightmare

I thought many here would be interested in reading this post by Grant Taylor[1] regarding the difficulty that one can encounter in configuring CUPS. He describes some of the reasons printing systems can be so troublesome and gives Apple plaudits for their GUI configuration tools.
[1]Grant Taylor is the founder of the Linux Printing website and original author of Foomatic, a print driver configuration tool.
Matt
Mac Mini; B&W G3/300

An agent can only be assigned to one team; however, their team assignment has no impact on how the Resource Groups or Skills and CSQs function. The team is used primarily to group agents and CSQs together for supervisors when using CSD. Other less common purposes are to group what agents can chat with one another using the intra-team chat button in CAD and the QM/WFO products.
While an agent cannot be associated to more than one team a person can be given supervisor rights to see more than one team. This would allow supervisors who need to support/backup their peers to see other groups.
Please remember to rate helpful responses and identify helpful or correct answers.

Vista bf 2142 teamspeak quits work

This has happened with both the Beta and official drivers. When playing 242 I start playing and everything is fine, I can hear all teamspeak conversations and I can talk to people. It works both in game and when using the Xfire voice chat.
After a period of time (5-5minutes) all of a sudden i can not hear or say anything on the voice chat on either client (242 or xfire). However the game sounds all still work and it is like I am playing on a server with no teamspeak at all.
When I had the beta drivers the sound would get really garbly and screaching. The teamspeak usually is lost after this happens.
I run 242 as administrator. I figure it is not the game doing it because it also happens to the Xfire voice chat as well.
I have the latest ATI and creative drivers for the hardware running on Vista Ultimate x64.
Is there anyone else with the problem or any suggestions?System is in Sig.
Message Edited by cooter on 03-4-20070:29 PM
Message Edited by cooter on 03-4-20070:3 PM

right i have faced similar issues and i am assuming that by team speak you are referring to x fire vent etc and the other team chat is squad talk in the game
before vista i used muvixer to readjust my mic settings in bf2 and 242 because both games like to reset your mic setup in the os to mic no aux feeds in and muvixer used to change it back in game checking every 30 secs or so, but in vista muvixer doesn't work yet so you have to use your normal mic in on the sound card or your mobo and not another input
another step is to ensure that your team speak client isn't trying to use directsound as this is no longer supported in vista in vent i use "direct sound mapper" for output to my speakers or headphones and "mic in" selected for mic input and this seems to work but is still slightly buggy at some points and when i check my default rec input in vista (right click speaker icon in sys tray and then select recording devices) i sometimes find its been changed to a different default than mic so change it back to mic as default and this clears it up.
i know its a bit of a headache but its the best workaround i can think of for the moment hope this helps, let me know if it works for you

CS6 programs start telling me I'm using a trial when I'm not

I have a creative cloud account and use the programs on two computers. Since a week or so one of the computers Adobe keeps reminding me that my trial version will only work for a limited remaining number of days. It gives me the option to keep on using the trial or enter an unclock code which I don't think I have since I'm using CC. So what can I do?

I am having the exact same problem. So I went through the Adobe help stuff, and this is the conversation that ensued:
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 55 minute(s) and 24 second(s) or longer as there are 5 customer(s) in line ahead of you.
You are not currently connected to a chat representative.
We apologize for the wait due to high traffic to our website. All representatives are currently busy and it is taking longer to help customers currently in queue. Your estimated wait time is 44 minute(s) and 19 second(s) or longer as there are 4 customer(s) in line ahead of you. You might want to try us again later to avoid the longer wait. Thank you for your patience.
You are not currently connected to a chat representative.
We apologize for the wait due to high traffic to our website. All representatives are currently busy and it is taking longer to help customers currently in queue. Your estimated wait time is 35 minute(s) and 7 second(s) or longer as there are 3 customer(s) in line ahead of you. You might want to try us again later to avoid the longer wait. Thank you for your patience.
You are not currently connected to a chat representative.
We apologize for the wait due to high traffic to our website. All representatives are currently busy and it is taking longer to help customers currently in queue. Your estimated wait time is 7 minute(s) and 19 second(s) or longer as there are 1 customer(s) in line ahead of you. You might want to try us again later to avoid the longer wait. Thank you for your patience.
You are now chatting with 'Satish'
Satish: Hello! Welcome to Adobe Customer Service.
Satish: Hi Marti.
Marti Reed: Hi Satish
Satish: I understand you are not able to work with your subscription software. Am I correct?
Marti Reed: So my problem is I have a subscription to Photoshop CS6 and tonite when I opened it it told me my free trial is over and I need to purchase a subscription.
Satish: Thank you for the information.
Satish: I will be glad to check and help you.
Satish: May I have the order number of this subscription software please?
Marti Reed: I need to fix this ASAP as I am in the middle of something I need to get done.
Marti Reed: The order number?????
Marti Reed: Are you kidding me???
Marti Reed: Where do I find the order number???
Satish: I am sorry for the inconvenience caused to you.
Satish: May I know by using which email address you have placed the order for subscription?
Marti Reed: My email address is [email protected]
Satish: Thank you.
Satish: May I place you on hold for 2-3 minutes while I check for the information for with resources?
Marti Reed: Nothing in my account information has any kind of "order number" listed for my "Creative Cloud sing-app membership for PHotoshop (one year)"
Marti Reed: Yes. I'm fine with a 2-3 minute hold
Satish: Thank you.
Marti Reed: You're welcome!
Satish: Thanks for your time and patience.
Satish: Marti, I request you to login to creative.adobe.com by using your Adobe ID and password and you will be able to use the subscription with out any issues.
Marti Reed: ??????? Log in from where?
Marti Reed: I just want to open my software
Satish: Please click here
Marti Reed: So I logged in and I get nothing but a screen that says "You don't have any files yet."
Marti Reed: How is this supposed to make it so that when I open Photoshop CS6 it opens???
Marti Reed: So I did that and when I try to open PS CS6 I'm still getting the message that I need to purchase a subscription
Marti Reed: Are you still therem Satish?
Satish: Yes.
Satish: I am here.
Satish: I am sorry Marti, since we are from the general customer support team and have not been trained on resolving technical issues with the software.
Satish: However, we have a relevant technical support team who can check and help you resolve this issue.
Satish: Let me check and help you with the contact number for the technical support team.
Marti Reed: I'm in the middle of a project I need to complete ASAP and you aren't trained on resolving issues with the software?????
Satish: I am extremely sorry, since we customer service are not technically trained technically for technical query.
Marti Reed: I'm also in the middle of a major Adobe sponsored CreativeLIVE Photoshop week and I will describe what happened tonight.
Satish: Please click here for the contact details
Marti Reed: That's the very same page that led me to here!!!!!!!!!!!!!!!!!!!!!
Satish: Please contact 800-833-6687.
Marti Reed: You have GOT to be kidding me!!!!!!!!!
Marti Reed: That means I have waited about an hour to get nowhere.
Satish: Our technical team chat service are not available at the moment.
Marti Reed: So I just called that number and they're telling their business hours start tomorrow morning. This is ridiculous!!!!
Satish: I apologize for the inconvenience caused to you in this regard.
Marti Reed: This is way more than an inconvenience. This is a total fail.
Marti Reed: So there's nothing you can do to just make it so that the product I have paid for works???????
Marti Reed: What are you here for?
Marti Reed: So I have a job I have to complete by tomorrow morning and I have a subscription I have paid for and it is completely screwed up and Adobe can't just make my subscription work?\
Satish: I am sorry Marti, we have not been trained on resolving technical issues with the software.
Marti Reed: But that's what the website sends paying customers here to resolve and you can't resolve it? What are you supposed to be doing?
Satish: I am sorry about that. We do have the technical chat support right now at this time.
Marti Reed: It's not an issue with the software, it's an issue with the subscription. And the website led me here to resolve that.
Satish: I apologize you had an unpleasant experience with the phone wait time. Let me assure you we are improving our services so that we can service our customers with all the resources available.
Satish: Once again we apologize for any kind of disappointment caused and hope to serve you in future.
Marti Reed: I am saving this conversation and will be posting it.
Marti Reed: So please kindly tell me what you are here for since obviously you are not here for what the website led me here to do.
Satish: I am sorry as we are from customer support and the issue you are facing is with technical issue.
Marti Reed: So what is customer support, then, if it's not about customer support?
Marti Reed: Oh, I get it. It's about telling me Adobe has screwed up my subscription, so I can't access a product I have paid for when I need it, and I need to go through an hour-long process that leads me nowhere but to a phone number that doesn't work until tomorrow morning.
Marti Reed: That's gonna go over really well tomorrow at Adobe-sponsored CreativeLIVE Photoshop week when lots of people are asking about whether to subscribe to Adobe's subscriptions.
Marti Reed: Customer Services conveniently exits Customer Services because Customer Services is not about Customer Services. Got it. Thank you Adobe Customer Services!!!!
Satish: Marti, I completely understand and I apologize for the frustration you have gone through. Definitely I wouldn't have been happy if this has happened to me. Let me reassure you that we can help you with query regarding Customer Support, however this is something beyond Customer Service team can help you to fix this.
Satish: I will personally follow up with this and ask one of the technical support team to contact via phone once they are available.
Satish: May I have your phone number and the best time to contact you please?
Satish: Are we still connected?
Marti Reed: My phone number is 505-255-0164. The best time to contact me is in the next 30 minutes, after which I need to go to bed after not finishing the job I need to finish. The next best time is tomorrow morning 9AM Mountain Standard Time, before I start back in with Adobe-sponsored CreativeLIVE Photoshop Week.
Satish: I am sorry the technical support team is not available to fix this issue. However, I can ask them to contact you as soon as they are available. They should be available through chat within next 2 - 3 hours.
Satish: Is that okay for us to call you after 2 - 3 hours once they are available?
Marti Reed: No it's not. If they can't call me in the next 30 minutes, it's too late. It's 10:38 here and I need to go to bed.
Satish: I completely understand that. Unfortunately they are not available now so that I can ask them to contact you right away. If they are available I would have transferred this chat in the beginning of this conversation.
Satish: Is that okay for us to call tomorrow morning 9 AM Mountain Standard Time?
Marti Reed: Yes
Satish: Thank you for confirming. I will ask them to contact you tomorrow morning 9 AM Mountain Standard Time.
Satish: Once again we apologize for any kind of disappointment caused and hope to serve you in future.
Satish: I am happy to help. Is there anything else I can help you with?
Marti Reed: Apparently not. I just want to be able to dependably use the software I am paying for. People are very interested in using the subscription service to use Adobe's products, everybody was asking about it today. If this kind of thing is going to happen, there needs to be a way for Adobe to quickly respond to it.
Satish: I completely agree with you there, if the product does not work after paying for the service is the worst thing that can happen. Rest assured we are looking at all these issues and working towards to avoid such errors in future.
Marti Reed: Especially when photographers are often under major time pressures
Satish: Yes, I agree with that and we are working to improve our overall services and I am sure this should not happen in future.
Satish: I appreciate your time and patience.
Marti Reed: There are a bazillion people participating in this week's Adobe sponsored CreativeLIVE Photoshop week. The idea of subscribing to the products is constantly talked about. I've loved it until tonight. There's some kind of big glitch and Adobe needs to fix it ASAP
Satish: Yes, we are looking at this glitch and ensure we will rectify these kind of errors as soon we are aware of it.
Satish: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
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Assigning a seat when the user clicks on link it advises contact tech support

I have successfully assigned a seat to a user and when they click on the link in the email it advises there is an error and to contacty technical support
thanks

The error indicates that the user has not
logged in as Admin with complete permission & privilege, more over the
restrictions are due to firewall & security of the IT department.
I would request you to contact our
technical team chat via http://adobe.ly/yxj0t6
to get complete resolution.
Kind Regards,
Rajshree

Account lockout message to user is NOT displayed when going thru RD Gateway

We recently introduced account lockouts after 5 failed attempts for 30 minutes. Our users RDP to our server thru TS Gateway before getting to the server. IIS7 configured to work with TS Gateway .
The problem is that when an account get locked because of 5 times invalid password, they do not receive the usual Account lockout error message to contact the admin to unlock it. Instead, it keeps asking for the username and password indefinitely. In other
words, the user have no way of knowing that his/her account is locked.
I noticed that within our LAN, when I RDP to the server directly (without going thru the TS Gateway), the message of account lockout appears normally and It says that you need to contact the admin to unlock the account.
This problem occurs only when going thru the gateway. Is there a way how to enable the error message to appear when the account is locked?

A) are these methods copied twice in the code here on purpose?
connectChat() and onSynchronizationChange is repeated in code due copy paste mistake
B) are both users subscribing to _collectionNode right away? Do each of them
get to onSynchronizationChange?
Yes , each of them get to onSynchronizationChange
C) If you put a breakpoint in onSynchronizationChange, do you see the node
get created? Do you see it in the dev console?
Yes , it is creating a node
D) Is user B receiving an onItemReceive at all? Is user A?
Yes , it is creating a node
Now both the user getting chat message, have following issue
When user A initiate the chat with user B this action is not opening chat pod / window on user B end which shows user A has initiated chat with user B
But when user B click on user A name to initiate the chat, this action opens a chat window and user B can see message send by user A
Above scenario is not normal chat behavior in which other user gets the notification of chat . what could be the problem

Hi Team, Facebook Chat is not availble

Hi Team,
Facebook Chat is not available in Firefox Beta version however it is working fine in Internet explorer. I request u to please look into the issue and let us know whether this is related to Facebook or Mozilla, the chat option is working fine on Internet explorer.Since Mozilla is much better than IE , I request you to look into this so that I can continue using Mozilla. Here is the list of questions I found related to Facebook https://www.facebook.com/topic.php?uid=6494671374&topic=11594
Thanks Mohsin.

You should try clearing the cache-
Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
Also try removing unwanted cookies-
Tools > Options > Privacy > Cookies: "Show Cookies"
Did you try running it on [[Safe mode]] to see which plugin/addon etc might be causing that?
Here is another thread with the same question with a little more detailed explanation-
http://support.mozilla.com/en-US/questions/774309?s=facebook+chat+not+working&as=s

Odd behavior during full screen video chat with Mountain Lion Messages?

I've recently upgraded to Mountain Lion on two MacBook Pros (from Lion) and have started to use the new Messages app. I've been using iChat for years and found it reliable for the most part.
However, I've noticed a new behavior that seems like a bug in the new Messages app.
Steps to reproduce:
1. Open Messages app
2. Initiate a non-FaceTime video chat via the Buddy List or the main Messages window video button
3. Once the video is started, click on the Full Screen button in the window title bar or in the black toolbar at the bottom of the video
4. After the video has gone full screen, move the mouse cursor
5. At this point, the video will slide over (like a Mission Control / Exposé space). The video chat is actually STILL running in full screen view as a dedicated space -- you can slide back with the trackpad or the keyboard as per normal Mission Control controls.
Step 5 is NOT the correct behavior as per OS X 10.7 Lion. Not to mention, the black toolbar is unusable and it's hard to reach the menu bar Full Screen toggle button since moving the cursor even one pixel makes the screen slide over.
Has anyone experienced this? If yes, is there a solution? How do we bring this to Apple's attention for a future fix?

I got the machine to reboot but I had to hold down the power button. I found an article on macworld that said to use the command +control+eject buttons to restart but no go. Nothing.
There really... REALLY ought to be some way to exit full screen in such a case.

UCCX 7.5 CAD chat between different teams

Hello everybody,
me client asked for the function of chatting with agents, who are in different teams. Is there any way to realize that? Red a discussion about that in this forum relating to UCCX version 4. Maybe now there is a possibility to realize that in UCCX version mentioned above?
Thanks for your help.

Hi Anatoli,
Chatting between teams is still not something that is configurable in CAD 7.x. Customers that need this have been integrating to CUPC and the agents can chat with anyone listed on the Presence server. This may be something you can look into.
Hope this is helpful. If so please rate it.
Thanks,
Mike

Team chat behavior v 7

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