Technical support doesn't return phone calls

I have phone HP technical support and been on the phone for 2 hours and the problem still isn't resolved. Sometimes I'm told by the tech that they will call me back at a specific day and time and they don't or the problem is refered to a senior tech who is suppose to call me back the next day. I've been waiting 2 weeks for this phone call. Is there a better way to get good technical support for HP products under warrenty as phoning them doesn't seem to be working.

I saw your post and forwarded it to the right people a for their review. You should hear back from someone shortly via private message on this Forum.
KittyK - HP Support Forums Moderator
Clicking the "Kudos star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!
Rules of Participation

Similar Messages

Apple support doesn't return phone call

Hello everyone,
I'm trying to contact Apple support to ask them about an accidental iTunes purchase. I give them my contact info and I get a reply that says they will call my phone in about 5 minutes, but I never receive the call. About 10-15 minutes later, I get an email saying, "Thanks for contacting us. If you need more help, you can contact us again."
Does anyone have a direct phone number to call for iTunes billing questions?
Thanks.

Hello Harolene,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
If you follow the process above, refund will be an option and your issue will be reviewed.
Contacting Apple
http://www.apple.com/contact/
Best of luck,
Mario

Technical support refund from bank transfer payment

I contacted lenovo technical support originally over the phone to obtain replacement hinges for my y710. They emailed me paperwork. I had to Pay by banktransfer to your France lenovo service centre. I made the payment they then made the request for the order. I never heard nothing after that.
I contacted them lots of times and they did not know what was happening. I decided to ask for a refund as not happy. They said they would get it proccesed. I have not had no refund. I don't know who to contact as the bank is in France.
Can you help me get my refund back for 53.27 euros. Contact I have been using is [email protected] and 0844 249 1112 i can't no help from them. 77070 was the customer ref I was given. Anov France was the bank I made payment to.
Please can you help me on this frustrating matter
Paul
Admin edit: Formatted the message for easier reading

HI Paul,
I'm sorry for the situation you encountered. While I am unsure the teleperformance is really our service partner, I would like to escalate this case to my counterparts in Europe for their follow up.
Do you mind to send me a private message along with the details below:
Full Name
Email Address
Phone Contact
Machine Type Model (i.e. 7660-14A)
Serial Number
Date of Purchase
Thank you and really sorry for inconvenience caused.
Best regards,
Cleo
WW Social Media
T61, T410, x240, Z500, Flex 14
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
Follow @LenovoForums on Twitter!
How to send a private message? --> Check out this article.
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

ITunes doesn't return to full volume after a phone call

At work I use iTunes on a 32-bit Windows 7 machine. We use Microsoft Lync for phone calls.
My settings are set so that Windows reduces the volume of applications by 80% when I have a phone call. This works just fine. If I leave the music playing during the call, then when I finish the call, it will return to the normal volume.
However, if I pause iTunes during the call, then the volume does not return to normal, and I have to use the volume mixer to fix it. Is there a solution to this?

Anyone have any thoughts on this?

Is there any way to contact verizon with a detailed cell phone technical support question?

Is there any way to contact Verizon with a detailed cell phone technical support question? I prefer e-mail so as to provide details (like I am trying to provide here). I have tried in-store personnel (no help at all) and the web chat - they just want to see me more data instead of helping me with my basic problem!
I CAN NOT GET ANYONE FROM VERIZON TO GIVE ME ANY HELP NOR CAN I FIND A WAY TO FILE A COMPLAINT. AT THIS POINT I JUST WANT TO DROP MY VERIZON ACCOUNT BUT I'M SURE THAT IT WILL COST ME A SMALL FORTUNE TO GET OUT OF IT.
Here is my issue:
Chat transcript removed as required by the Verizon Wireless Terms of Service
BELOW IS A SCREEN COPY FROM REDDIT ABOUT SOMEONE WITH THE SAME PROBLEM WITH A VERIZON CELL PHONE
So last night my RAZR MAXX HD did something totally bewildering by spontaneously downloading 2.6 GB of data over the course of ~ 3 hours. Fortunately I was able to catch this problem before it ended up being really expensive, but I still exceeded my 2 GB data plan by 600MB.
The Culprits:
Reddit News Free: 160 MB foreground / 0.96 GB background
Android OS: 0 MB foreground / 1.18 GB background
Several unnamed applications: ~ 350 MB
Screenshots:
The massive data spike
Android OS data usage
Reddit News Free data usage
Weird unnamed processes
Detailed timeline:
5:12 PM: Incident begins according to VZW data usage website (2.60410 GB used). This is around the last time that I used my phone at the laundromat before getting dinner and watching Game of Thrones.
8:04 PM: 50% of data allowance used (txt msg)
8:31 PM: 75% of data allowance used (txt msg)
8:58 PM: 90% of data allowance used (txt msg)
9:13 PM: 100% of data allowance used (txt msg)
10:05 PM: Got the text messages and immediately put the phone into airplane mode
10:30 PM: Took screenshots
10:45 PM: Enabled wifi, installed Kaspersky premium. Scan returned no threats.
11:00 PM: Left phone in airplane mode, went to sleep.
The questions:
What was the root cause of this issue? Did Reddit News freak out as a result of an esoteric bug or was my phone hacked?
If this was a simple Reddit News bug, then why was the Android OS also trying to use such a massive amount of background data?
What the hell are these unnamed numeric applications? I've inspected my process history and this is the first time they have ever attempted to use data.
I'm pretty sure that I can explain this situation to Verizon and get out of having to pay additional data usage fees, but I would like to know more about the problem before I get in touch with them.
all 13 comments
best
[–]omgmrjmako/PA, deb/Carbon 3 points 1 year ago*
All I can think is your phone may have background downloaded an OTA update, and you'd then be prompted with something like, "As update to your Android system has been downloaded, would you like to install it now?"
I do find it very odd that the update would be 2.6GB. As a rough base, the CyanogenMod 10.1 firmware for your device is well under 200MB, so unless Verizon has a ****-ton of bloatware in the update, or it had to attempt to download multiple times for some reason, it may be a stretch.
But doing a little homework, it looks like the Verizon Razr Maxx was updated to 4.1 in late March. Maybe they're still rolling it out in waves? Have you gotten the update yet?
Edit: Aaaand I just noticed you appear to be running an AOSP-based ROM, which totally rules out a carrier update being sent out.
Edit2: If you want to live dangerously, you could try running:
#kill -9 12289
That 12289 is the PID listed in your screenshot. But don't run that without fulling understanding the kill command.
The ps command could also be of use, but probably not.
permalink
[–]lechnito[S] 2 points 1 year ago
I can confirm that the phone is currently at 4.1.2 and that I wasn't prompted for an OTA update.The fact that both the Android OS and Reddit News processes were simultaneously using an extremely large amount of data is unlikely to be a coincidence...
permalink
parent
[–]omgmrjmako/PA, deb/Carbon 3 points 1 year ago
That is very curious that the spikes happened at the same time.I'm curious. It may have put at least some of that 2.6GB somewhere. You could use a data visualizer tool to see if you can find it, which may lead to more clues.
permalink
parent
[–]lechnito[S] 2 points 1 year ago
The largest directories are:
DCIM: Normal looking photos (90,825 KB)
Android: Primarily map cache data (64,846 KB)
If it was downloading content then it did not significantly save content to storage. It's not like I have anything particularly sensitive on the phone, but the idea that it was uploading a snapshot of my data definitely makes me uncomfortable.
permalink
parent
[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
Yup, Digital Camera IMages and videos.Somewhere in /sdcard/Android would be my guess as to where a mysterious file would be downloaded, but if it's only 64MB, and mostly map data, I'd safely rule it out.I'm sorry, but I'm stumped here.Edit: I should mention I don't think this is malware, because unless a malicious app gained superuser access, any data it used would show under it's own apk in the data usage list, not Android OS.
permalink
parent
[–]mistrbrownstone 0 points 1 year ago
DCIM: Normal looking photos (90,825 KB)
Was it trying to auto-upload pictures or video to G+?I ******* hate that.
permalink
parent
[–]lechnito[S] 1 point 1 year ago
Although I'm not really up to speed with the Android platform, I come from a UNIX background so I feel comfortable running commands. How do I pull up a bash terminal? Do I need to root the phone first?
permalink
parent
[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
There's a number of terminal emulators in the Play Store that work well. You don't need a rooted phone to get to the shell as your user, but any privileged command won't execute unless you can grant it permission from the Superuser app that is installed when you root the device. So you could probably do a ps -e, but not a kill -9.
permalink
parent
[–]lechnito[S] 1 point 1 year ago
Got it. I downloaded a terminal emulator but unfortunately those processes no longer exist.Does Android keep a generic log of system level events like /var/log/syslog?
permalink
parent
[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
I don't think so, and I know you'd need superuser permission to read most of the files in /var/log anyway. I'm not super familiar with how Android does its logging, but I do know that the two files of interest are the logcat and dmesg.
permalink
parent
[–]sh0nuff 1 point 1 year ago
Want to mention here that using your settings to set your data cap (set it on your billing day), then you won't go over again.Those text messages are really unhelpful, as they send out well after the data has been used. Chances are good you hit close to the 2GB mark before you received the bulk of the messages.
permalink
[–]kindofabuzz -4 points 1 year ago
Quit installing pirated apps.
permalink
[–]lechnito[S] 1 point 1 year ago
That's definitely not the case here; both my PC and and Android phone are free from pirated apps.

You used the data. Verizon can not see what it was sued for. However your phone can see whats apps used the data. go to settings-data usage- there will be a place that says data usage cycle. line the dates up with your cycle. then there will be a bar graph below that extend bother white bars one all the way to the left and one all the way to the right. after those are extended below that will be a list of apps, there should be one that used over 2 gb and that will show you what app used that data in her purse

When I am on a phone call and I double click the button to go to my home screen, then open another application (usually my calendar program, Calengoo), my screen goes blank and I am not able to return to either the app, the phone, or the home screen.

When I am on a phone call and I double click the button to go to my home screen, then open another application (usually my calendar program, Calengoo), my screen goes blank and I am not able to return to either the app, the phone, or the home screen. If I am speaking to a person, if they hang up then I am back to the phone application. If I'm leaving a message, I am unable to return to the phone screen to end the call, and have to wait until the other phone hangs up. I'm also unable to switch back and forth to look at my calendar if I'm calling someone about scheduling. This has only started happening since the most recent iOs update. I run into situations similar to this about once per day during the work week, as I use my phone is this manner quite often. While not life altering it is quite frustrating. Can anyone here help me figure out a way to avoid this? If it helps, I have noticed a general downgrade in overall performance starting two system updates ago (apps opening more slowly, closing unexpectedly more often, etc.). I have an iPhone 3GS with the latest OS update.
Thank you for any help or suggestions,
Chris

I could be corrupted backup.
You can check the notification settings for message.
Settings>Notification Center>Messages>Alert Style
It should be on Banners or Alerts.
Settings>Messages> Turn on Imessage and send as SMS and below that "Blocked" to check if you have any numbers block might be blocking the message.
You can also do a hard reset by holding power and home till it restarts and release after seeing the apple logo.
Still doesn't work? Settings>General>Reset>Reset all settings

HT1766 I have an I pad Mini. Since i down loaded the new update ISO 7, my I Pad is not running certain media files either from Chrome or Safari browser. I called technical support but they failed to provide any help stating the media files may not be comp

I have an I pad Mini. Since i down loaded the new update ISO 7, my I Pad is not running certain media files either from Chrome or Safari browser. I called technical support but they failed to provide any help stating the media files may not be compctable with new soft ware. I do bnot agree with their finding because i have I phone with ISO 7 updated soft ware and same files run on my I phone but not on I Pad. This was working fine before updating new software. This device is useless for me if i can not watch the program that i bought this for. I want device to replaced or taken back by the company. Thank you

Here are the iPad Mini specifications:
iPad mini - Technical SpecificationsNov 1, 2012
The specifications explain exactly what types of files are supported under "TV and Video".

As you call the music on hold to call technical support ?

as you call the music on hold to call technical support ?

I'm sorry but your post doesn't make much sense in English. You may want to try rephrasing or posting in your native language.
Best of luck.

Be careful calling technical support - you will be accused of lying and your data will be destroyed

I was accused, DURING MY PHONE CALL TO TECH SUPPORT, of physically damaging the laptop and told that the repair would not be covered under warranty.
I wonder what technology Toshiba is using that allows your agents to see through the telephone and diagnose physical damage without ever seeing the laptop! Two of your agents told me the same thing.
However, I sent it in for repair anyway and NO PHYSICAL DAMAGE WAS NOTED. The repair was completed under warranty.
Now, even though the repair was related to the LCD screen, your repair technicians took it upon themselves to put the factory image back on the laptop. This, of course, deleted all data and applications from the laptop!!! WHY? WHY? WHY?
There is absolutely NO technical reason to do this for the type of repair that was performed. Does Toshiba have processes in place that are meant to purposely inconvenience their customers?
I called customer service to lodge a complaint. I was told someone would contact me however no one ever made contact to address my complaints.
GREAT JOB TOSHIBA!!!! /sarcasm
Yeah, I'm sure this post will be removed but if one person sees it then I have done my job.

I'm sorry that they thought it was physical damage when it wasn't. I don't know exactly what happened on the call, so I can't say for sure.
As for the reimaging, that's a standard troubleshooting step as a test to ensure there are no other problems before it's sent back. In order to set up that repair, you had to have agreed to it when answering questions online.
- Peter

Record about my phone (bought in Verizon store and connected to Verizon for 4 years) has been corrupted and now I can not make any changes to my data plan. Several sessions with the technical support and management have not resolved this issue. Each time

Record about my phone (bought in Verizon store and connected to Verizon for 4 years) has been corrupted and now I can not make any changes to my data plan. Several sessions with the technical support and management have not resolved this issue. Each time technical people and top managers promised that this issue will be resolve tomorrow and they will cal me. Nothing happend!! I can not even cancel my service not just to upgrade it. Completely locked.
Any advice?
Thanks.
Alex.

Cannot figure out what your talking about since it makes no sense.
If you are the account owner you can go to the My Verizon web portal http://www.verizonwireless.com
You must log in with your cell number and your my Verizon portal password. Not the account pin.
Once there you can change your plan and services. However repeated incorrect login attempts will lock you out of the site. It a fraud prevention measure.
1-800-922-0204 call support with your cell number and or account number and account pin and they can assist you.
If you don't have the information then there is nothing they can do.
If you can verify who you are they may be able to reset your account access. But only if you are the account owner.
Good Luck

How can call the technical support in the UK and i'm living in lebanon?

How can call the technical support in the UK and i'm living in lebanon?

How can call the technical support in the UK and i'm living in lebanon?
pick up the phone and dial their number...
http://www.apple.com/uk/contact/

Apple technical support india isnt connecting, no one is receiving the call when calling 1800 425 0744

I am Chetan and trying to reach apple technical support in india but it is not connecting, phone is only ringing and no one is receiveing the call.
The number is 1800 425 0744
Please do the action at the earliest.

Please be aware that you are not communicating with Apple when you post in these forums. The only people who will reply to your posts are your fellow users.
Regards.

Technical support told me that HBO doesn't work with TiVO

So I called technical support to activate my TiVO Premiere (cablecard) and he was successful in helping me activate and view my channels. I currently subscribe to Fios Local, HBO and Showtime. The local channels and Showtime work, but HBO doesn't. He told me, very unconfidently, that HBO doesn't work on Tivos, and that he's sorry for the inconvenience. I have friends with TiVOs that work on Fios with HBO, and I've not experienced this problem stated ANYWHERE on the internet. HBO should work. I asked him to validate my premium channels, and he insisted that HBO wouldn't work. The last time I had FIOS (January 2014) it did work. What do I need to do to get HBO to work?

That tech should not have that job providing incorrect information. If I were you head over to dslreports.comgo to the Verizon Direct forum and post your issue there. Verizon employees will repsond to you and the conversation will only be seen by you and them.They are very helpful there.Here's the direct link. You do have to sign up for free account to post.https://www.dslreports.com/forum/vzdirect

TECHNICAL SUPPORT PHONE NUMBER

Can someone please give me an actual phone number to call for FIOS Technical support. I find it crazy that it isn't easily available on the website and I have been looking for it on the site for over 5 minutes.

I have had good luck with twitter support as well.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Phone returns to home screen while on a phone call

Synopsis: During a phone call, if I trigger the proximity sensor (by holding the phone to my ear), the phone returns to the home screen. I will often have to unlock the screen, as well. I expect that when I'm on a phone call, the phone will remain on the PHONE screen.
Why this is a problem: If I have to reach Verizon's tech support, for example, this is what I now have to go through:
1) dial number
2) listen to the option, "dial 1 for customer service, 2 for tech support..."
3) pull the phone away from my ear
4) unlock the screen
5) press the phone button to bring up the phone menu
6) press the keypad button on the phone screen to bring back the keypad
7) press 2
{word filter avoidance} Steps 4,5, and 6 should not be required. Often, by the time I'm ready to key an entry in, I hear the, "Are you still there?" question. So, now I've turned off the screen lock, and STILL have to go through steps 5 and 6. ARRRGH.
This is EXTREMELY annoying. It makes me long for a simple phone. I called HTC and Verizon - neither have an answer for this problem.

Hi! I recommend that you do a soft reset. You can complete this by:
Powering your device off.
Remove the battery.
Let the device sit for 15 seconds.
Replace the battery.
Power the device back on and continue your task.

Technical support doesn't return phone calls

Similar Messages

Maybe you are looking for