Telecom specific business processes

Hi All
Could anybody give me telecom domain specific business processes?
Also what business processes(same domain) are followed in middle east countries?

As given earlier on SDN:
These are some of the areas in telecom where SD is mostly used:
Lead and opportunity management SAP solutions enable efficient management of the sales cycle in a transparent and measurable process, from the first customer contact to contract finalization even in lengthy sales cycles such as corporate accounts.
Sales and order management With SAP for Telecommunications, you can automate and coordinate order flow across various sales channels and fulfillment systems. The solutions allow you to take full control of the order with complete visibility through all fulfillment steps, and they help reduce manual processes for streamlined provisioning.
Contract and order management With SAP solutions, you can efficiently manage the entire life cycle of a customer contract, encompassing all installed products and services. You can access all contract data for a comprehensive view of the details. The solutions enable your customers to place service change requests through various channels, including call centers or self-service and allow you to make requested service and contract changes easily. Plus, the solutions help you leverage cross-sell and up-sell opportunities.
Customer field service management SAP solutions support cost-effective management of the field workforce. Resource planners can schedule field service technicians for the most efficient performance of customer work orders with a clear overview of the current work-order processing status. Service technicians can use their handheld and mobile devices to receive all relevant information and instruction on service assignments to be planned, executed, and confirmed with the customer.
Billing SAP solutions support pre-billing processes, such as mediation and event collection, as well as the rating and discounting of collected events and pre-bill aggregation. The solutions also enable the creation of convergent invoices, along with invoice presentment.
Invoicing and presentment With SAP solutions, you can enhance existing billing systems with convergent invoicing capabilities. You can create a single invoice that includes all products and services, including those provided by third parties, such as fixed-line and wireless, pay TV, Internet access, equipment rental, hardware sales, installation, and maintenance. SAP for Telecommunications allows you to easily offer cross-service discounts or bundle product offers without adapting existing service billing systems. By combining electronic bill presentment and payment with the solutions' receivables and collections management capabilities, you can put self-service functions on the Web and cut the cost of paper invoices.
Regards
Bala

Similar Messages

Effective Language for Business Process Modelling in a Web Community

It's a very exciting idea of having business process definition/innovation a community driven process.
Just Imagine a stituation where somebody can innovate a process on a theoritical level which is then perfected by business community opinion/examples for benchmarking, effectiveness, relevance etc.
The ultimate business community dream would be Finding their process in the community. Finding merits and demerits of their process. Explore for a refinement to the process. Getting a copy of their newly created process and
droping it into their IT system and the wonderful IT system upgrading itself to the new process and executing it.
The Impact of simplification would be enormous:
Just check out the possibilities
Every businessman would be an IT user to get ideas for business and business execution
The IT Guy would be recognized as process maker
For a business entity Presentation during AGM could be extra transparent :-).
A very concrete step in this direction would be to have a language or tool which is very easy to understand and drives people for exploration.
My Wish would be a Visual web tool which defines a specific business process in the most simple form, and from there somebody can explore the enhancements to the process.
For example a simple selling process done in medicine shop is
listening the order verbally , delivering it immediately, getting cash immediately and [typing the Invoice on XL or Word or POS machines], printing it and then giving to Customer.
after selecting this business process on the tool one should be able to explore the possible process
enhancements with known business benefits
like
a) offer credit facility to customer--> just a worklist to collect pending money
b) take order now and supply later for non available medicines
c)Start home delivery
The businessman should be able to select (1) or (2) which then becomes his new process.
This can be sent to his IT landscape which should be able to interprete it and then grow itself Ah....
dreaming
[or atleast the model should tell the IT guy what to do!!].
The generic business Process enhancements Options are not too many and can be defined and classified
See the Options in the above mentioned business process context
1)Automation[Create Purchase order from ]
2)Increasing depth [The above example a,b,c are for increasing depth]
3)Step simplification[In the above example instead of word using the POS Machine is simple]
4)Resource utilization[If you have a PC and don't want to buy POS Machine then type the invoice on a Word :-)]
5)Delegation
5)Workforce optimization {any examples :-)community driven}
7)Process optimization (How to deliver the medicine route wise)
8)Colloboration (Using courier to send medicine)
9)Knowledge provision (giving sales/payment trends,)
The idea is so simple but making this tool highiely context(business) sensitive and intuitive is challenge.
But anyway it's not impossible to have a business process language which is effective and an IT systems for which starting point is a business process. The IT system which takes your business process and executes them
wonderfully.
looking forward for this future
Anand
Message was edited by: Anand Rai
Message was edited by: Anand Rai

Hi Dilip,
Thanks a lot for your reply.
I'm also interested to know from community what are different tools used by them for process modelling?
What are their merits?
1)are they easily understandabale
2) do they come with business context
3)whether they can be used in a web comunity? Like somebody can give feedback or business case for a particular business process/step.
4)Does it drive the IT automation
5)Are there any appservers which take business model and generate/grow applications
6)How the different modelling applications should communicate?
7)Common standards
For example
I have used rational rose and RAD like VB they are complicated/simple enough to generate model based applications but the business representation and business context is totally missing. I would seek something with more business context or knowledgebase.
Regards Anand

Module Business Processes (request for detailed website links)

Hi,
I'd like to learn more about the different Business processes inside all of the SAP modules. For instance, I'd like to know what Business Processes are included in each SAP Module, what they do, how they are used, what their specific objectives/outlines/uses are and etc.
Please provide online links and documentation that can help me learn more about what each module is and does (in terms of the module specific business processes.)
Any and all help will be greatly appreciated.

Hello John,
Take a look at this.
https://websmp202.sap-ag.de/bestpractices
Detailed information on all SAP Best Practices scenarios (Scenario Overview, Business Process Procedures, Installation Guides etc.) can be found in the SAP Help Portal (http://help.sap.com/)
Cheers !

Module-specific checklist for business process requirements mapping?

Hi,
I am looking for some ASAP tools to support the business process requirements mapping phase of an implementation. The best would be to have a checklist, a sheet of questions to ask during the meetings so that each requirements are considered when creating the business processes in solution manager.
Anyone can recommend me such material?
Thanks in advance,
regards,
Ádá

Dear,
Check: Pre Implementation Questions
Implementation questionnaire
http://it.toolbox.com/blogs/dhruvs-blog/sap-implementation-blueprints-32286
Regards,
Syed Hussain.

How to downloadin Business Process Repository in Solution Manager?

Hello,
Does anybody know how to download whole Business Process Repository from solution manager?
I know how to download BPR, that are related to project, to excel file, but I want to download all the scenarios,processes are inbuilt to the Solution Manager business blueprint.
Can anybody help me?
Thanks,
Mahantesh

Hello Mahantesh,
I suppose that your idea behind this question is that you would like to browse the contents of the BPR. For this specific pupose, SAP will deliver a new web dynpro application with SAP Solution Manager 4.0 SP 12 and the respective stack coming out mid June 2007 which allows you to browse all BPR contents in your SAP Solution Manager system. So you no longer have to create a seperate project and select the contents via F4 value help in SOLAR01 in order to access the contents.
For further updates, please check the news mid June:
<a href="http://service.sap.com/solutionmanager">http://service.sap.com/solutionmanager</a>
Media Library -> Technical Papers. It will probably be called: "4.0 Support Package Stack <latest stack> [probably stack 12]"
However, please note that an individual download of the entire or partial BPR structures into MS Excel will not be possible.
Best regards,
Doreen Baseler

Business process ...

Hi,
I have a central warehouse and about 8 retail outlets.I receive goods at central warehouse(St Loc) and transfer these goods to the 8 retail outlets.I sell the goods from these retail outlets and also I sell it from Central loaction as a direct sale.
I have 2 options of mapping a business process for MM and SD.
1.
I have one plant created with a St Loc for the central Warehouse(location) and remaining 8 retail outlets as different plants with one St Loc each.
I have to maintain some 10k materials in all the plants since I sell them directly from Central plant or the 8 retail plants.
I will receive goods against PO in Central warehouse and transfer them to all other 8 locations(plants) against STO.
Now I can sell them from those plants as cash sell.
2.
I have a central warehouse to be treated as plant and for all the other 8 retail outlets I will create one plant(say B) and under that I will create 8 loactions to be treated as retail outlets.
I will continue to receive the goods aginst PO in central WH as in case 1 and also transfer them to plant B against STO with Storage Location enetered per line item otherwise the goods will notmove to proper retail outlet.
Once received in each Storage location I will sell the goods from these loactions as acash sell.
I have to maintain business area linked to each plant to capture business information.
If i go by option 1, then I will have to create 9 business areas per plant and if I go by option 2 then only 2.
Considering all this I require some inputs/suggestion to choose the option between 1 and 2.
Which should be used and why ?
In any option the materilas will have to be created in all the 9 loactions whether I treat them as plants or one plant and one plant with 8 storage locations as to sell materials I need to have them in each storage location specifically in the option B
Thanks in advance
Regards,
manOO

Hi,
I am sorry but this is a particular subject that I have VERY strong views on.
If the different sites have different addresses (even if they are in the same town) DO NOT use storage locations for them.
You will have stock movements between them and these are much better handled by plants.
Also consider the following;
If you use astorage location for a site you have no way of breaking down that storage area further. You would not use WM and you cannot therefore have any further breakdown on where the stock is (such as cold store, warehouse, display window, retail shelves etc.).
Also consider (especially for the sites that are not in the same town) Info records.
What if one site is substantially further away from the vendor than the others? Lead times MAY be different, prices MAY be different etc.
Even if none of the above applies in your business NOW, can you be 100% sure that things might not change in the future.
Storage locations for sites definitely reduces the functionality available from MM.
Use plants for each address that is likely to hold stock and if this means more master data then manage that (by using mass uploads and changes). You maintain data far less frequently than you do receipts, issues, transfers, stock takes etc.
Steve B

2 Logical Components for 1 Business Process Step

Hello All,
I'm looking for a way to assign in SolMan --> transaction Solar01 - Tab Structure - Business Process Step, 2 logical components for 1 business step. When creating the business step I have to assign 1 specific logical component to this step. Once I have done this I can only select the chosen logical component ffor SAP Transactions, configuration object etc.. As my business step is running on 2 different systems I need to find a way to link transactions etc. in the step to the different systems. Is there any way to change this for the Level 3 elements, like it is for level 2 (business processes) where I can choose in the different tabs between all the logical components?
Thanks in advance
Ramó

I've seen people use some absolute craziness to get more than three levels. The most extreme being using multiple projects at the highest level (i.e. a project for PTP Accounts Payable). Don't go there.
I personally like to have 1 transaction per process step. Don't use the transaction tab as another process level, use it to better describe the process step (like all the other tabs are uses). It results in a better understanding of the system as you go forward. To do that I make teams break up things they think are one step (this can take some arm twisting, so hit the gym and maybe take a few judo classes).
This allows you to use SolMan in more powerful ways. For instance, if you attach development objects to a step with 5 transactions, you cannot tell which transaction is modified by the development object. However, one transaction per node provides you this link. There are other examples, but basically the "where used" button becomes very useful when you have 1 transaction per node.
Maybe you could provide a specific example of your process and we can think of a better way to collapse it.
Such as:
- PTP Non-Merchandise Purchasing
-- Expense Purchasing
--- Create Purchase Requisition
--- Create Purchase Order (Assign Vendor & Price)
--- Send to Vendor
--- Post Goods Receipt
--- Perform LIV
--- Process Payment
Some companies have 6 level processes already defined in models and putting it into SolMan can be a pain for sure. Your naming convention is usually the best route.
regards,
Jason
The system role and template work around doesn't apply to your situation.

Down payment process for Poland, new business process or not ?

Hello,
I'm a little bit confused about implementation down payment process for Poland.
The OSS-notes 818079 and 1007635 describe a solution for this.
How do I have to implement the correct down payment process for Poland ? Do I have to create an extra business process with new sales order type, new billing type, separate calculation procedure, new output type and so on ?
Or is it possible to use existing business processes in sales and distribution for down payment processes ?
Thanks in advance
Holger

hi,
Check the process for down payment processing
The following Customizing settings have to be made for down payment processing:
Settings for the billing plan - To activate the billing plan function, maintain the materials, for which you wish to process down payments, with item category group 0005 (milestone billing). This gives the item type TAO via item type determination. The item type TAO calls up the billing plan function.
You need to implement the following activities in the billing plan for down payments:
Maintain deadline category - This determines the billing rule (percentage or value down payment) for the down payment request. The system assigns billing type FAZ (payment request) defined in the standard system with billing category P. (For the billing type FAZ there is the cancellation billing document type FAS in the standard system).
Maintain the deadline proposal - Use the down payments that are due for the proposed deadlines.
Maintaining a Pricing Procedure with the Condition Type AZWR:
In the standard system the condition type AZWR is delivered for the down payment value already provided but which has not yet been calculated. You must include this condition type in the relevant pricing procedure before output tax.
Enter condition 2 (item with pricing) and the calculation formula 48 (down payment clearing value must not be bigger than the item value) for the condition type AZWR.
Before the condition AZWR you can create a subtotal with the base value calculation formula 2 (net value). If the condition AZWR is changed manually, you can get information on the original system proposal from the subtotal.
Maintain the printing indicator - The pricing procedure can not be marked as a transaction-specific pricing procedure (field Spec.proc.) The condition type AZWR has the calculation type B (fixed amount) and the condition category E (down payment request / clearing).
Maintaining the Billing Document - In the standard system there is the billing type FAZ (down payment request) and the billing type FAS for canceling . The down payment is controlled using the billing category P of the billing type. A billing type becomes a down payment request when the billing category P is assigned. You have to maintain blocking reason 02 (complete confirmation missing) for the billing documents and assign it to billing type FAZ.
Copying control - Copying requirement 20 must be entered in copying control at item level for the down payment request. In the standard system the order type TA for copying control is set up according to the billing type FAZ for the item category TAO.
Copying requirement 23 must be entered in copying control at item level for down payment clearing. In the standard system the order type TA for copying control is set up according to the billing type F2 for the item category TAO.
Financial Accounting settings - A prerequisite for down payment processing is that the account is assigned to the underlying sales document. To do this, change the field status settings in Customizing as follows:
Set reconciliation accounts (transaction OBXR) - For the `received down payments' and `down payment requests' from
the G/L accounts you have selected, you should assign the field status definition G031.
Maintain accounting configuration (transaction OBXB) - For the down payments (posting key ANZ in the standard system) and the output tax clearing (posting key MVA in the standard system), you must maintain the posting key.
You must also carry out a G/L account number assignment for the tax account.
Maintain the posting key (transaction OB41) - For posting key 19, set the sales order as an optional field !!!
Maintain the field status definition (transaction OB14) - For field status variant 0001, field status group G031, set the
sales order as an optional field !!!
Assign the company code to the field status variants (transaction OBC5)
chandu

Re: What is a Business Process Expert?

Hello all,
Maybe we should open the discussion a bit beyond a "Human Centric" BPX. The main theme after all IS "The Business Process". There are hundreds, possibly thousands of Business Processes depending upon whether you categorize as micro or macro processes. Any one of these either on a micro/macro level function with or without human beings and may utilize machines that assist or automate value added activities/processes which produce higher value service or products in the age old scenario [input > process > useful output & waste output].
When we talk about Expert or Expertise, we are talking about precise know-how, and narrow domain knowledge wether depth or breadth knowledge.
Referring back to a post by Luis Rincones, regarding ideas and concepts leading to BPX, automation of the business process should be the KEY focus of a BP engineer. Back in the late 80's early 90's, we referred to these BP engrs. as "Knowledge Engineers" and their principal goals were to interview "Experts" in order to extract expert knowledge (sometimes 20+ years of experience) and understand not only the flow of the process, but more importantly the RULES which govern all exceptions and variations encountered within the process, as well as "rules of thumb" in case the RULES don't apply.
This is something which if we are truly to orient our Enterprise SOA architecture towards the goals of BPX mentioned above, will require a common "Rule Based Engine", which lives across all domains of knowledge, Objects, & environments, and works together with the design & development environment for the xAPP (I like to refer to them as "Expert Applications") and thereby enable not only the integration and homogenization of input data (via the technology stack), but also integrate the application of logic via a common rule based engine. In this way, E-SOA can also be enabled on the "useful" outbound process enabling services (actions) which mediate/manage/automate the process back to prescribed operating parameters.
Of course, people can not be eliminated from the process. Lexus factory in Korea back in 2002 operated with approx. 60 or so people, 150 robots, and produced >300 units per day. People were mostly involved in QA and deviation functions.
Automating the Business Process optimizes the output:input ratio and should minimize the waste:useful output ratio. By doing so, the ROI, ROA, and operating margins are maximized and competitive advantage gains against other not so able competitors.
Any one else has a few words on this?

You raise a very important and interesting question regarding whether there is any framework for narrowing down the domain of a Business Process Expert.
There are many frameworks out there:
http://www.bpmg.org/8omega.php
http://www.prosci.com/tutorial-design-mod1.htm
http://www.intel.com/technology/itj/2004/volume08issue04/art11_collaboration/p01_abstract.htm
From my experience, it is beneficial to focus on a critical "life support" process for the corporation. Many times this can be started at the top level COO for instance, asking what is the # 1 thing which causes issues with customers, collections, services, etc.. One such item is "contract to cash" and specific sub-components of this process such as "unbilled hours" which if corrected prior to billing issuance will result in more accurate Invoices, and collections. An improvement of this nature shortens the cycle time of billing to collection, or hour entry to billing calculation, and with improved accuracy increases cash flow and lowers cost per transaction.
What you are suggesting in terms of Media expert, etc.. is more associated with Roles which are aligned with Solution Scenarios within SAP. Business Processes may span many roles, and are critical to the application being developed.
I believe this is the purpose of BPM, but would welcome any further comments from colleagues regarding framework.
Please take a look at the following BLOG as well as Lakshmikanth does a very good job explaning the landscape:
/people/lakshmikanth.adiraju/blog/2006/09/19/soa-bpm-business-applications-netweaver-happy-customer
Message was edited by: Fermin Iduate

How do I put a timestamp in a form field in a business process?

At a specific step in the process, when a user approves a form, I would like to put their name and a timestamp in a text field that is locked. I think there are some different ways to do this, but each has their own issues.
Javascript in form:
I could do this via javascript before the form is submitted, but how do I know which step in the process we are in?
Business Process:
I don't think I can directly access the form from the process. I can read from the form, but cannot set values, correct?
Custom Render Process:
I have a custom render process but I would need to extract all the data from the form, merge with the xml for the new field, then merge back in with the document. Not sure how to do this.
Any ideas on what the best way to handle this would be?
Thanks

Hi,
You can use the executeScript component to set the timestamp in the form or varible. Mention below is an example to get the timestamp in dd/MM/yyyy format.
java.text.DateFormat dateFormat = new java.text.SimpleDateFormat(
"dd/MM/yyyy");
java.util.Date date = new java.util.Date();
String datetime = dateFormat.format(date);
System.out.println("Current Date Time : " + datetime);
patExecContext.setProcessDataStringValue("xpath of the form field or variable", datetime);
Regards,
Waqas

Queries on Business Process Monitoring (BPM) & Interface Monitoring

Dear all,
I have got a few queries on the subject and would greatly appreciate any valuable inputs.
Before I proceed, want to clarify that I have downloaded all overtly available documents (PDFs, SIMs) from the following URLs:
http://service.sap.com/rkt-solman
http://service.sap.com/solutionmanager Media Library
http://service.sap.com/bpm Media Library
I may not have read them all though since I come from a Functional angle.
Kindly reply to whatever query you can please. Not all of them are sequential.
Queries:
(1) How are Interfaces with External Systems (beyond the firewall of the enterprise) monitored ?
(2) Is it really worth listing all such External Systems as Logical Components in their own right ? I guess this makes sense if at a Process Step level, one wants to list a 'specific' Logical Component involved instead of 'generic' term like External System. However, it would benefit only if Interface Monitoring is feasible; isn't it ?
(3) There are Interfaces which are built between SAP and External System and serve various Business Processes under various Business Scenarios. In such circumstances, it is not easy to list which Process 'owns' the Interface. Therefore, under a normal Implementation Project structure (SOLAR02), choosing a particular Process Step, getting into 'Development' Tab and listing the Interface Program name may not be feasible, since there is no particular place where it belongs.
Is it therefore a good idea to create namesake Scenario for capturing all interfaces and list a library of all interfaces and store documents right there ? If so, will these namesake processes be of any use in BPM at a later date ?
(4) If my primary objective is to accomplish Interface Monitoring and not Business Process Monitoring per se, is it a good idea to create a new Solution Landscape, and manually create Business Processes that are suited to list Interfaces than to assign Template or Implementation Project to the Solution Landscape, and inherit those Processes ?
(5) What is it that a SAP Competence (Support) Centre will find as a 'major' gain in activating BPM to monitor Interfaces alone - is there something that SolMan's BPM based Interface Monitoring gives more than what PI level reporting may provide them with ?
(6) In Interfaces with Non-SAP Systems (some of them are old/ proprietary legacy systems with Credit Card companies; some of them are like 'Active Directory' servers), is it possible to define Metrics for BPM that such systems will contribute to SolMan, for reporting purposes ? Or, is it too much to hope for
Thanks again, for your patience and advance thanks for your kind responses.
Srini
Bes

Hi,
Welcome to BPM
You have asked too many questions in a single Post, Please read rules of engagement before posting
You can monitor the following without any trouble.
● ALE/EDI
● qRFC
1) Its obvious, if your firewall blocks all your request to external enterprise, it is not possible to monitor.
3) These interfaces are not the one related to development tab in SOLAR02, you have to map them from BPM.
4) Yes, you don't have to depend on any project for your processes, you can add it in your Solution Landscape.
5) Post a Separate Thread!!!
6) Post a Separate Thread!!!
Hope this gives a better idea.
Feel free to revert back.
--Ragu

Business Process Monitoring: restrict authorization to confirm alerts

Hello Experts,
I am working with Solution Manager's Business Process Monitoring and I am now facing these questions regarding roles and authorizations to allow/forbid alert confirmation:
- What is the authorization mechanism behind alert confirmation in BPM? Is a specific authorization object involved when pressing the button "Confirm selected"?
- Is it possible to adjust roles (if no standard role is available) in order to have, for example,
--Role1: give users the authorizations to walk through DSWP transaction, see business processes' alerts and confirm them
--Role2: give users the authorizations to walk through DSWP transaction, see business processes' alerts but NOT allow them to confirm any alert?
Our Solution Manager version:
SAP EHP 1 for SAP Solution Manager 7.0 (SP22)
ST-PI 2008_1_700 level2
ST-SER 701_2008_2 level 6
ST-A/PI 01M_CRM570
I hope I managed to explain my doubts properly; any help will be very appreciated.
Thanks in advance for your support,
best regards
Paolo

Hello Paolo,
it is the first time that I hear that request. Can you explain what your use case is? Why would you allow some users to see and analyze alerts but do not let them confirm the alerts if the problem is solved?
As the user/date/time is logged if somebody confirms you have the transaparency who confirmed which alert at what point of time.
I think that currently no such split in authorizations is supported but perhaps you can find something in the securtiy guide.
Best Regards
Volker

Monitoring proxy abap in business process monitoring

Hi
Expert. Iu2019m working with Business Process Monitoring in my Solution Manager 7.0 sp20.
I would to monitor the communication between SAP ECC and SAP PI.
SAP ECC and SAP PI communicate by proxy.
I would know if can I monitor the proxy abap using SAP PI Message Error Monitoring based on Message-Based-Alerting (RWB).
I have just defined the alert category in abap stack and in RWB. In RWB I have inserted all information in u201CConditionsu201D fields and in the u201CWhere did the error occur?u201D fields I have chose:
Integration engine : XI Proxy
Error Code: *
Is this the correct procedure to monitor a proxy abap?
Thanks a lot
Giou2019

Hello Giovanni,
The described procedure looks correct in general. If you have set any restrictions in "Conditions" fields than you will only monitor on these specific message. If not all message will be considered which turn into a error status on the ABAP Proxy.
For information regarding the PI/XI Message Based Alerting please refer to service.sap.com/bpm -> Media Library -> Technical Information "Setup Guide - Interface Monitoring".
Best regards,
Maciej

Business Process Push and Org Structure

Hi experts,
When using Business Process Push with email, do I need to assign the specific group of agents to the same org unit for a particular (email) queue that the email is pushed to? How does that affect the reporting side?
Thanks, Dave

Hi....VP,
Nitin already provided very good links.
Im adding to his reply.
Please go thru following threads.
http://help.sap.com/SAPHelp_46c/helpdata/EN/3d/72369adc56d11195100060b03c6b76/frameset.htm
http://www.sap-img.com/sap-ps.htm
http://www.sapprojectsystem.com/
http://www.sapprojectsystem.com/2008/05/03/sap-ps-documentation/
SAP Project System - A ready Reference ( Part 2 )
Regards
Chandra

Business Process Management - End-to-End Analysis and Performance KPI's

Hello,
I am from WB and were looking to expand our footprint with Business Process Monitoring.
For critical business processes (order to cash, release to accounting, procure to pay; create shopping cart, etc.) how can be map and determine for the business units the expected run times as well as capturing / reporting historical trend analysis; looking at from a company business process level and not an SAP transaction level.
We were disappointed that we were unable to find this detailed functionality in SolMan (dashboards, metrics, customizable reports, etc.) that could tell us how long a WB business process takes to execute form start to finish.
Does anyone have any info as to if NetWeaver BPM can capture and trend the complete A-Z run times of a Business Process?
Iu2019m I missing something here?! I would think something this basic would automatically be a part of SolMan BPM Monitoringu2026
Appreciate all and any feedback.
Thanks!
Bruce L.
Warner Bros. Pictures, Burbank Calif.

Hi Bruce,
You can find many of the Process Analytics capabilities in NW BPM 7.2 release in this How-to Webinar
FEATURED EVENTS
Here you can see the Process Analytics related documentation
http://help.sap.com/saphelp_nwce72/helpdata/en/60/794d3f1e5a4443b5f714b28f6f5fa1/frameset.htm
Here you can find what data is exposed within the BPM specific BI content http://help.sap.com/saphelp_nw70/helpdata/en/ec/d897e16ccd4efd951a5fe708734bd3/frameset.htm
Best regards,
Radost

Telecom specific business processes

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