Telstra Cable Drops every 1 to 2 days, but Gateway Max is fine
Had Telstra Cable installed on July 18, 2015 with a Gateway Max.Upgrade from TPG ADSL2 since Cable is much faster and my only other option in our location. While its much fasfer its not reliable. Every few days or once a day the Internet availability simply stops. All devices whether WiFi or direct Ethernet can still connect to the cable modem.In fact I can login to the Cable modem and its tells me the Cable connection is online and working, but its not. I cannot ping anything outside our home network using name or IP address. The only fix is if I reboot the Gateway Max, or Telstra sends a reset down the line. A Tech has visited once so far and changed the Isolator in the connection box outside as well as the connector in the street. No change, still happens. Regards,Mark
Hi Markm09,
This isn't good to hear, your next step would be to lodge a complaint here Lodging a complaint with Telstra to have this escalated further, as it seems that it is a ongoing issue for you
Thanks
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@lottsandy
I can understand your frustrations and concerns with receiving these unknown calls! I would love to assist you with preventing these types of calls.
Sounds as though you're receiving some type of telemarketing call. Although you're unable to add the shorter numbers to your call block list, you can definitely add your number to the National Do Not Call registry http://1.usa.gov/1whONxp. I hope this will help prevent those unwanted calls. Thanks!
AnthonyTa_VZW
Follow us on Twitter @VZWSupport -
I'm using a Rocketfish USB to Lightning cable for powering my IPAD2. But when I plug it in the battery icon beeps and comes on then goes off...then goes on...then goes...all beeping every time. Its as if its being unplugged and plugged in over and over. It won't stop...and its not charging....just beeping. I've check connections. Any ideas?
- While charging try resetting the iPod:
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Next try restoring the iPod via iTunes. First from backup and if still problem restore to factory defaults/new iPod.
- However, I really think that the iPod has a hardware problem and an appointment at the Genius Bar of an Apple store is in order. If defective Apple should give you a refurbished iPod. -
Broadband drops every few hours
My broadband drops out every few hours and takes me between 5 - 15 minutes to reconnect.
I have good speed (for here! about 1.3mb down) and this doesn't change but the connection drops at least 5 times a day. It's been doing this for at least 3 months. Sometimes it does just run very slow, but mostly it drops altogether.
The only way to get it working again is to turn off the router and turn it on again, then after anything from 5 - 15 minutes for it to reconnect.
It happens to all the computers we have connected, all via wireless, some mac some pc on Win 7.
Can anyone help please?I will try changing the filter and cable, I may have tried this a while ago but will again.
Quite line has very very slight crackle but I don't think it's anything, we live a long way down the line in the coutryside and I never had better.
Not dropped completly since last night
but this is last activity showing how it's connecting, not sure what the fails mean..
Time and date Message
10:50:31, 12 Aug.
(59060.830000) Admin login successful by 192.168.1.89 on HTTP
10:50:17, 12 Aug.
(59046.400000) Admin login FAILED by 192.168.1.89 on HTTP
10:50:00, 12 Aug.
(59029.560000) Admin login FAILED by 192.168.1.89 on HTTP
10:47:12, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [23.214.39.154]:443->[217.39.80.162]:50320 on ppp0)
10:46:45, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.72]:55952->[199.16.156.52]:443 on ppp0)
10:46:39, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.72]:55937->[173.194.41.150]:443 on ppp0)
10:46:35, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.72]:55952->[199.16.156.52]:443 on ppp0)
10:46:29, 12 Aug.
BLOCKED 1 more packets (because of Packet invalid in connection)
10:46:28, 12 Aug.
BLOCKED 6 more packets (because of Packet invalid in connection)
10:46:28, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.168.1.72]:55952->[199.16.156.52]:443 on ppp0)
10:46:26, 12 Aug.
BLOCKED 1 more packets (because of Packet invalid in connection)
10:46:25, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.72]:55937->[173.194.41.150]:443 on ppp0)
10:46:25, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.72]:55952->[199.16.156.52]:443 on ppp0)
10:46:22, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.72]:55937->[173.194.41.150]:443 on ppp0)
10:46:22, 12 Aug.
BLOCKED 2 more packets (because of Packet invalid in connection)
10:46:22, 12 Aug.
BLOCKED 1 more packets (because of First packet is Invalid)
10:46:22, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.72]:55952->[199.16.156.52]:443 on ppp0)
10:46:22, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.72]:55937->[173.194.41.150]:443 on ppp0)
10:46:19, 12 Aug.
OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.72]:55952->[199.16.156.52]:443 on ppp0)
10:46:19, 12 Aug.
(58808.520000) Lease for IP 192.168.1.72 renewed by host Sarah-PC (MAC 00:22:69:56:9f:4d). Lease duration: 30240 min
10:46:19, 12 Aug.
(58808.510000) Device connected: Hostname: Sarah-PC IP: 192.168.1.72 MAC: 00:22:69:56:9f:4d Lease time: 30240 min. Link rate: 24.0 Mbps
10:46:19, 12 Aug.
(58808.440000) Lease requested
10:46:17, 12 Aug.
ath0: STA 00:22:69:56:9f:4d IEEE 802.11: Client associated
10:44:13, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [23.214.39.154]:443->[217.39.80.162]:50236 on ppp0)
10:41:44, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [193.113.4.154]:80->[217.39.80.162]:50183 on ppp0)
10:41:40, 12 Aug.
BLOCKED 1 more packets (because of Packet invalid in connection)
10:35:37, 12 Aug.
BLOCKED 1 more packets (because of Packet invalid in connection)
10:35:36, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [213.120.161.178]:80->[217.39.80.162]:49942 on ppp0)
10:34:50, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.168.1.89]:49889->[195.8.196.226]:80 on ppp0)
10:34:06, 12 Aug.
BLOCKED 3 more packets (because of Packet invalid in connection)
10:34:05, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.33.31.101]:80->[217.39.80.162]:49858 on ppp0)
10:34:04, 12 Aug.
BLOCKED 2 more packets (because of Packet invalid in connection)
10:34:02, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [173.194.66.95]:80->[217.39.80.162]:49829 on ppp0)
10:33:53, 12 Aug.
BLOCKED 1 more packets (because of Packet invalid in connection)
10:33:51, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [213.120.161.186]:443->[217.39.80.162]:49809 on ppp0)
10:33:36, 12 Aug.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 217.39.80.162->17.164.1.31 on ppp0)
10:33:29, 12 Aug.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 217.39.80.162->173.194.66.19 on ppp0)
10:33:23, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [173.194.66.156]:443->[217.39.80.162]:49790 on ppp0)
10:33:18, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [213.120.161.179]:443->[217.39.80.162]:49764 on ppp0)
10:33:16, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [213.123.85.43]:443->[217.39.80.162]:49759 on ppp0)
10:33:16, 12 Aug.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 217.39.80.162->173.194.66.189 on ppp0)
10:33:14, 12 Aug.
BLOCKED 2 more packets (because of ICMP replay)
10:33:13, 12 Aug.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 217.39.80.162->173.194.66.189 on ppp0)
10:32:34, 12 Aug.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 217.39.80.162->17.146.232.12 on ppp0)
10:31:10, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [217.32.26.111]:80->[217.39.80.162]:49719 on ppp0)
10:31:08, 12 Aug.
BLOCKED 2 more packets (because of Packet invalid in connection)
10:31:08, 12 Aug.
IN: BLOCK [16] Remote administration (ICMP type 8 code 0 61.151.225.141->217.39.80.162 on ppp0)
10:31:07, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [213.120.161.144]:80->[217.39.80.162]:49697 on ppp0)
10:30:58, 12 Aug.
BLOCKED 5 more packets (because of Packet invalid in connection)
10:30:57, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [31.13.90.2]:443->[217.39.80.162]:49671 on ppp0)
10:30:57, 12 Aug.
BLOCKED 1 more packets (because of Packet invalid in connection)
10:30:56, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [213.123.85.74]:443->[217.39.80.162]:49666 on ppp0)
10:30:56, 12 Aug.
BLOCKED 4 more packets (because of Packet invalid in connection)
10:30:55, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [213.120.161.160]:443->[217.39.80.162]:49654 on ppp0)
10:30:50, 12 Aug.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 217.39.80.162->31.13.90.2 on ppp0)
10:30:49, 12 Aug.
BLOCKED 1 more packets (because of ICMP replay)
10:30:47, 12 Aug.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 217.39.80.162->31.13.90.2 on ppp0)
10:28:41, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [23.214.39.154]:443->[217.39.80.162]:49578 on ppp0)
10:26:05, 12 Aug.
IN: BLOCK [16] Remote administration (TCP [185.25.51.101]:12200->[217.39.80.162]:8080 on ppp0)
10:10:24, 12 Aug.
(56653.610000) Admin login successful by 192.168.1.89 on HTTP
10:09:51, 12 Aug.
(56620.270000) Admin login FAILED by 192.168.1.89 on HTTP
10:09:38, 12 Aug.
(56607.250000) Admin login FAILED by 192.168.1.89 on HTTP
10:08:50, 12 Aug.
(56559.280000) Admin login FAILED by 192.168.1.89 on HTTP
10:08:37, 12 Aug.
(56547.150000) Admin login FAILED by 192.168.1.89 on HTTP
10:06:58, 12 Aug.
(56447.720000) New GUI session from IP 192.168.1.89 -
FRUSTRATING!! 4 month 27" iMac. WIFI drops every few mins.
I have a 4 month 27" Intel iMac. The WiFi connection drop every few minutes.
I called up phone support and they told me to move the router away from magnetic fields so now I have 'stuck' it to the ceiling of my apartment away from the Cordless Phone, TV etc....
Power Cycled the Modem
Updated the Mac Software
Called up the cable company to check for Firmware updates
Updated firmware on the wifi router
I then too the iMac physically to GENIUS - they kept it for a day and ran checks but did not find any issue with the system
Renewed the DHCP Lease as advised by someone on this forum
All possible approaches
Point is - this does not solve my problem. I have to click disconnect and re-connect WiFi every few minutes. It 'drops' while drafting a mail and then you have to reconnect to SEND the mail OR when streaming a movie 'LOADING' every few minutes and you have to re-connect.
What is the point of a high end computer when it cannot hold on to a wifi which my $500 Dell holds seamlessly and so does my iPhone and Wii.
Anyone have a concrete solution?Hi
I may have a fix for you. It requires you to change your WiFI security from WPA/WPA2 to the (lower) security but effectively still pretty secure WEP. You can use the 128bit security. Some routers seem to have a problem with the passwords of WPA - I don't know the technical stuff but its happened to me not just on a mac network but on a Windows XP network aswell. I offer this to you because it worked for me, and is still working.
The thing to do is to log onto your router and change its security from WPA to WEP. To do this open your browser of choice and type in the ip address of your router. eg. 192.168.1.2 The side of your router should have this address displayed. If you have changed your router's ip address for some reason you need to use that address, obviously.
Navigate to your security page on your router. You may have to type in an Administrator password for the router. (this prevents anyone with a bit of knowledge randomly, or maliciously changing your settings and locking you out).
Select WEP security, and select 128bit if you have the option. This will give you a passkey of 26" bits" long.
Type in your new security password. Write it down EXACTLY as you type it. Remember, for WEP you can only use Hexadecimal - so numbers 0 to 9 and letters a to f in any combination. JUST make a note of it exactly, as if you don't, getting back on your router via wifi will be impossible.
Next on your iMac, or whatever, delete your wifi network connections. You could also delete your wifi connection in Network Preferences, and start again. To make things absoutley sure you can edit your keychain and delete the keychainentry for your old WPA wifi network name aswell.
Now, in Network Preferences under Network Name type the SSID of your wifi network exactly as it is on the router. The iMac will find the network and offer you a box to enter your WEP password. Type it in exactly as you remebered/wrote it down. You should now be connected to your Network using WEP security.
You shouldn't have any more problems with dropping wifi connections after sleeping your iMac and in most real world situations you will still be spretty secure.
I offer this fix "as is" - if you don't feel competent to make the changes then don't - just ask someone who does know!
David -
Macbook keeps dropping internet connection but other devices are fine???
I work from home & this is making me completely insane. My MacBook will drop the wifi connection constantly, I will be doing things just fine & the all of a sudden I will not be able to load something & any tab/page I have open will be "spiraling" or loading and get frozen up. My gmail contact list will all go to offline and I get a message that gmail lost connectivity. The bars on the top right of my monitor showing wireless connection will always be there (usually all 5 are dark), and it will say (both under that icon & in System Preferences-Network) that I am connected to my airport extreme. Sometimes my Skype icon at the top will stay green & logged in, but most of the time it goes grey/offline as well. I lose connectivity for anywhere from 2 min to 15 min 5-6 times a day (and that is just when I'm on the computer, I'm not on it all day) and then it just spontaneously comes back again.
My husband has a MacBook also & will have no problems even when I am having problems, and my ipad will get on our wifi no problem at the same time, so I know it is not the router/modem. This computer has been giving me trouble for months, with slow connections previously and then not being able to connect to wifi at my mother's house and then in an apartment we were living in temporarily, but I thought once I was back on my own Airport it would be ok and now it is worse. Firefox doesn't work either, so it is not Safari, although I use Safari primarily & it starts in there (and I got to Firefox to double check & see if I can get online in there which I can't).
I went to the Genius Bar the other day & was beyond frustrated, as the guy 'pinged' google 100 times with no problems, checked settings, ran some diagnostic & visited a few websites, told me nothing was wrong, he didn't know what to tell me and just looked at me like I was crazy, then started messing around on his ipad and ignoring me. When I asked if maybe my computer got infected or corrupted by something he again just stared at me and said there is no known virus for the Mac OS. He gave me NO advice, nothing to look for diagnostially when it occurs again so I feel like I'm at a total loss here. Please help.
On a side note, in the last week or two Safari is also now not saving any of my cookies/passwords/logins for more than a day or two and I have not changed a single setting. Plus I set up gmail 2 step verification b/c I got a notice that my acct had been accessed from another state (I changed password, etc) and it is supposed to remember my computer for 30 days but I have to get the text sent with a new verification code like every other day because it is not remembering me, which is very annoying.
Could these issues all be connected????Hi Lisa,
Seems we have a similar problem and it is driving me nuts.
I don't have the password problem, but my connection drops out for 2 minutes and over.
If you bring up the diagnostics window from the prompt on the Safari page, when pages won't load again, it will tell you that everything up to the last 2 options is fine.
I've had the problem ever since I upgraded to the last MacOs, might have been for over a year now.
Since a couple of weeks I actually found that when no page is loading at all, go to the search field in the top bar of Safari. (my default is Google) it will actually bring up the Google page, then open just any other page and usually that will let you continue to browse the internet untill it plays up again.
I know it is very annoying but untill a fix or a solution this will have to be the way for me to work around it.
Finding the time to reinstall Lion is probably the best option.
Hopefully someone else does have a better solution for the time being. -
Please help!! Wifi drops every 3-5 mins!!!
I have iMac mid-2011, Yosemite 10.10.3, my wifi drops every 3-5 mins, have to run diagnostics to reconnect. Don't know when it started because I used to use cable, but now have to use wifi!!! I even formatted my mac disk and did a clean install of Yosemite! Pz somebody help! Nothing seems to work!
https://www.youtube.com/watch?v=WTiQRtUeNRA
http://osxdaily.com/2014/10/25/fix-wi-fi-problems-os-x-yosemite/
Two links here: one is a fun YouTube link, the other is a comprehensive list of problems and possible solutions. Post if this helped (or if there's still a problem). -
Infinity connection drops every time I use the lan...
So I've discussed this on here before with no joy (https://community.bt.com/t5/BT-Infinity-Speed-Connection/connection-drops-every-time-I-get-a-call-on... and I've tried swapping out all the equipment with no success. It is driving us mad now....we have to unplug the landline if we're going to use the Internet for a protracted period, just in case!
Advice please: where do I go from here? When I use the broadband section to report a fault I end up in a dead-end of self-help docs.
Do I report it as a phone line problem (and pay for an engineer to visiit) even though the phone line tests out OK?
Solved!
Go to Solution.Well, that will teach me to be so optimistic..
So I'm now £129 lighter and using a new line...and the broadband doesn't drop out everytime the phone rings..
BUT it drops out periodically all the time now.. AND the speed is much less than before (I get 30 Mbps on a good day..15 Mbps is typical ,and it was less than 10 Mbps today before it dropped out completely). This may sound churlish to some but I work from home sometimes and the drop in speed, coupled with the frequent disconnections, is making it unworkable...
So I've reported the fault and despite the very nice Indian woman telling me that '15 Mbps is typical for wireless' after going through a very lengthy script, I am not happy. Wireless/Wired = makes no difference..I've tried...
Since its worse than before I've asked whether than can switch me back to my old line..the call raised on the 11th was marked as resolved today although I've still no resolution even though I was promised an answer within 24 hours..and have been promised that again today...and nobody rings me on my contact number that I give them (and is in my MyBT profile) but spurious 'we tried to contact you' messages are left on my home answerphone while I'm at work...
Resolved
Broadband fault VOL011-***********
*sigh* according to the official checker I should be getting better....
(edited to remove the actual fault code since it is deemed a security risk) -
My iPod 5th gen touch went through the washing machine. It still works but it has water in the screen and I can't get it out. I put it in uncooked rice for a day but it didn't work. And suggestions??
Leave it in the rice for at least a day and change the rice every other day or so. The rice and iPod should be in a sealed container.
Apple will exchange your iPod for a refurbished one for $149. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the screen yourself if you are up to it
iPod Touch Repair – iFixit -
2 mo. old Galaxy Nexus drops every single call and it will be replaced with used one?
Well, I am trying to get in touch with Verizon c/s, and this is where the tech support person sent me.
My less than 2 month old Samsung Nexus drops every single call - not 1, not 2, always. Been to Verizon stores who told me to call c/s and tech support. Sooooo - they are sending me a "basically new" "reconditioned " (read: used) piece of equipment. I am willing to spend $$ to get a NEW phone and/or upgrade. I use the phone for work and can't live with every call being dropped. It's now a joke when I am on company conference calls as to how long before I cut out. It's also not funny in that it is threatening my work quality by impeding communications. All I want is to get a new phone to replace it - not a reconditioned one. And I will pay. Just not the $600+ they quoted me which is what "Verizon fronts" for me for the 2 year plan. The C/S rep was nice - not his fault. It's a policy issue. But the C/S manager needs some help in his customer response skills.
Very disappointed with Verizon and I have been with them since the inception of cell phones. Too bad loyalty doesn't seem to matter. And I understand Verizon continues to sell this phone even though they know of this issue (they admitted it) and won't have a fix available until who-knows-when (I was told the fix is in beta mode and no one knows when it will be ready for market). Isn't it a bad practice to sell something that doesn't work to a customer? I think it is, and am surpised at Verizon and their lack of responsiveness to resolve my issue.Nomasvz,
I have had this phone since December and have been trying to get the dropped calls and terrible call quality issues resolved since. Been on the phone with Verizon and Samsung countless times. Was promised way back in March that an update was coming and if I was patient the phone would work properly. The update came three months later and it made my phone worse. My phone is like using a cheap walkie talkie. So they offered me a CLNR which I wasn't happy about but had to try something. Each one I was sent looked brand new but each had the issues of my original plus more issues. End up sending them all back and keeping the original. I think my issues are related poor signal strength and it isn't a tower issue. Very disappointing. There are others with the same issues. Verizon has not handled this well and yes, it also frosts me that Verizon continues to sell these phones. It has been a rather unbelievable and very dissatisfying experience. I was offered a CLNR Razr (not a maxx) or Droid Bionic as a replacement. That just isn't acceptable in my opinion. -
CRS Engine restarts every 2-3 days due to NOT_OK response from Watchdog
Hi,
we have 2 Cisco Unified IP IVR servers running version 7.0(1)SR03_Build011. Every 2-3 days, the CRS engine restarts at different times on both servers due to a Watchdog Thread received NOT_OK response from process CRS Engine.
These servers run independently of each other - (i.e not an HA pair) - but over the weekend, both servers had a CRS engine restart at the same time. I've looked at the MIVR and MCVD logs and they confirm this, but are so detailed, I can't actually still see what the cause is. There are a number of errors of different types, where the log seems to show a lot of 'exceptions', but it seems to lose connection to the Call Manager that causes the restart and it mentions buffer space.
We have a 3rd server which is not part of the solution that the other 2 servers provide, but it has the same OS, the same CRS application version and is connected to the same Call Manager; (version 6.1.3-200); but this server doesn't restart. It is on the same subnet as the other 2 servers.
The event log looks like this:-
Event Type: Information
Event Source: Cisco Unified CCX Node Manager
Event Category: Devices
Event ID: 3
Date: 8/30/2010
Time: 7:38:18 PM
User: N/A
Computer: CBXCCM2IVR01
Description:
The description for Event ID ( 3 ) in Source ( Cisco Unified CCX Node Manager ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: WatchdogThread: received NOT_OK response from process CRS Engine, , , , .
Data:
0000: 06 00 ff 00 00 00 00 00 .......
0008: 00 00 00 00 03 00 01 21 .......!
0010: 10 0d f0 83 72 48 cb 01 ..?rH.
0018: 58 00 00 00 00 05 41 00 X.....A.
0020: 6e 6d 00 43 42 58 43 43 nm.CBXCC
0028: 4d 32 49 56 52 30 31 00 M2IVR01.
0030: 57 61 74 63 68 64 6f 67 Watchdog
0038: 54 68 72 65 61 64 3a 20 Thread:
0040: 72 65 63 65 69 76 65 64 received
0048: 20 4e 4f 54 5f 4f 4b 20 NOT_OK
0050: 72 65 73 70 6f 6e 73 65 response
0058: 20 66 72 6f 6d 20 70 72 from pr
0060: 6f 63 65 73 73 20 43 52 ocess CR
0068: 53 20 45 6e 67 69 6e 65 S Engine
0070: 00 00 00 00 00 00 00 00 ........
I have attached the MIVR log, but when the error occurs the relevent part of the MIVR log shows the following:-
3362183: Aug 30 19:38:16.033 BST %MIVR-CLUSTER_MGR-4-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.ClockDaemon$RunLoop.run(ClockDaemon.java:630)
3362184: Aug 30 19:38:16.033 BST %MIVR-CLUSTER_MGR-4-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
3362185: Aug 30 19:38:16.033 BST %MIVR-CLUSTER_MGR-4-EXCEPTION:Caused by: java.net.SocketException: No buffer space available (maximum connections reached?): connect
3362186: Aug 30 19:38:16.033 BST %MIVR-CLUSTER_MGR-4-EXCEPTION: at java.net.PlainSocketImpl.socketConnect(Native Method)
3362187: Aug 30 19:38:16.033 BST %MIVR-CLUSTER_MGR-4-EXCEPTION: at java.net.PlainSocketImpl.doConnect(Unknown Source)
3362188: Aug 30 19:38:16.033 BST %MIVR-CLUSTER_MGR-4-EXCEPTION: at java.net.PlainSocketImpl.connectToAddress(Unknown Source)
3362189: Aug 30 19:38:16.033 BST %MIVR-CLUSTER_MGR-4-EXCEPTION: at java.net.PlainSocketImpl.connect(Unknown Source)
3362190: Aug 30 19:38:16.033 BST %MIVR-CLUSTER_MGR-4-EXCEPTION: at java.net.SocksSocketImpl.connect(Unknown Source)
3362191: Aug 30 19:38:16.033 BST %MIVR-CLUSTER_MGR-4-EXCEPTION: at java.net.Socket.connect(Unknown Source)
3362192: Aug 30 19:38:16.033 BST %MIVR-CLUSTER_MGR-4-EXCEPTION: at java.net.Socket.connect(Unknown Source)
3362193: Aug 30 19:38:16.033 BST %MIVR-CLUSTER_MGR-4-EXCEPTION: at java.net.Socket.<init>(Unknown Source)
3362194: Aug 30 19:38:16.033 BST %MIVR-CLUSTER_MGR-4-EXCEPTION: at java.net.Socket.<init>(Unknown Source)
3362195: Aug 30 19:38:16.033 BST %MIVR-CLUSTER_MGR-4-EXCEPTION: at com.cisco.rmi.LoopbackClientSocketFactory.createSocket(LoopbackClientSocketFactory.java:73)
3362196: Aug 30 19:38:16.033 BST %MIVR-CLUSTER_MGR-4-EXCEPTION: ... 12 more
3362197: Aug 30 19:38:16.096 BST %MIVR-SS_TEL-7-UNK:RP[num=40600], conn=[40600:CCM2IPT/(P1-CBXCTI_User_1) GCID=(3,5066916)->INVALID]->DISCONNECTED, event=CallCtlConnDisconnectedEv, cause=Other: 17[17], meta=META_CALL_ENDING[132]
3362198: Aug 30 19:38:16.518 BST %MIVR-SS_TEL-7-UNK:RP[num=40600], conn=[40600:CCM2IPT/(P1-CBXCTI_User_1) GCID=(3,5066917)->INVALID]->DISCONNECTED, event=CallCtlConnDisconnectedEv, cause=Other: 17[17], meta=META_CALL_ENDING[132]
3362199: Aug 30 19:38:18.705 BST %MIVR-CLUSTER_MGR-2-THROWS_KEEP_ALIVE_EXCEPTION:Cluster Manager throws KeepAlive Exception: Exception=com.cisco.wfapi.WFKeepAliveException: MANAGER_CONNECTION_TO_PUBLISHER_LOST
3362200: Aug 30 19:38:18.705 BST %MIVR-CLUSTER_MGR-2-EXCEPTION:com.cisco.wfapi.WFKeepAliveException: MANAGER_CONNECTION_TO_PUBLISHER_LOST
3362201: Aug 30 19:38:18.705 BST %MIVR-CLUSTER_MGR-2-EXCEPTION: at com.cisco.cluster.impl.manager.AbstractClusterManager.restart(AbstractClusterManager.java:599)
3362202: Aug 30 19:38:18.705 BST %MIVR-CLUSTER_MGR-2-EXCEPTION: at com.cisco.cluster.impl.manager.Publisher.notifyOne(Publisher.java:104)
3362203: Aug 30 19:38:18.705 BST %MIVR-CLUSTER_MGR-2-EXCEPTION: at com.cisco.cluster.impl.manager.AbstractClusterManager$1.run(AbstractClusterManager.java:667)
3362204: Aug 30 19:38:18.705 BST %MIVR-CLUSTER_MGR-2-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
3362205: Aug 30 19:38:18.705 BST %MIVR-CLUSTER_MGR-2-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
3362206: Aug 30 19:38:18.705 BST %MIVR-CLUSTER_MGR-2-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
3362207: Aug 30 19:38:18.705 BST %MIVR-CLUSTER_MGR-2-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.ClockDaemon$RunLoop.run(ClockDaemon.java:630)
3362208: Aug 30 19:38:18.705 BST %MIVR-CLUSTER_MGR-2-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
3362209: Aug 30 19:38:18.705 BST %MIVR-NODE_MGR-1-NODE_MGR_KEEP_ALIVE_ERROR:Node Manager keep alive ping failed: Exception=com.cisco.wfapi.WFKeepAliveException: KeepAliveException in Manager/Startable ; nested exception is:
com.cisco.wfapi.WFKeepAliveException: MANAGER_CONNECTION_TO_PUBLISHER_LOST
3362210: Aug 30 19:38:18.705 BST %MIVR-NODE_MGR-1-EXCEPTION:com.cisco.wfapi.WFKeepAliveException: KeepAliveException in Manager/Startable ; nested exception is:
3362211: Aug 30 19:38:18.705 BST %MIVR-NODE_MGR-1-EXCEPTION: com.cisco.wfapi.WFKeepAliveException: MANAGER_CONNECTION_TO_PUBLISHER_LOSTHi
If it happened to two servers at the same time then I'd be looking off box for problems.
- Check whether your CCMs were stable (use RTMT and check for events at the time)
- Run a 'show spanning-tree active detail | i VLAN|hange' or similar to check for STP topology changes on the VLAN the servers are in. Short outages caused by bad port configs in the VLAN can cause CCX/IPIVR to get upset briefly and fail over when communication between different processes on the same box fall over; it can be very sensitive. Maybe also do a show log on the switches to see whether any other significant events happened at the same time.
Regards
Aaron
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