Terminal Server User license file not found or User ID not matched.

Question

Hi,
I recently went for the Process Runner, downloaded trial version and wanted to work with Ides system, but at the very first step the system throws the following error:
"Terminal Server User license file not found or User ID not matched.
and the details are as follows:
Process Runner 2008
Version : 4.20.10
Supported file version: 7.3
Current Framework: 2.0.50727.42
User Name: Demo User
Licensed  To: Demo Company
Product Id : PR-ALL-DR-MTH-CU
Full Version : 4.20.10.9579
Current UserID : Administrator
License Type : Evaluation/Demo License
Evaluation Days : 1 of 30
Licensed Uses : 5 of 15
Expiration Date : 12/31/2011
COMPANY : Demo Company
MAX_ROWS : 30
MAX_THREADS : 3
USER : Demo User
Current Node Id : DAAB-AA43-58DB-00DB-4862
Max Instances Allowed : N/A
OS-Office culture info : en-US | en-US | en-US | en-US
C-Info : en-US
Computer : SAPSERVER
Current Domain : WORKGROUP
OS : Microsoft Windows NT 5.2.3790 Service Pack 1
AppPath : D:\Vijj downloaded\Process Runner
MyDocPath : C:\Documents and Settings\Administrator\My Documents\Innowera
Terminal Server User license file not found or User ID not matched.
Can anybody guide me please.
Thanks.

Answer 1

Hi,
According to the error message, please use performance monitor to diagnose if it is a memory-related bottleneck and you can use the counters of the memory part in the article below:
https://technet.microsoft.com/en-us/magazine/2008.08.pulse.aspx
In addition, it may be due to thousands of open connections to the server are in a TIME_WAIT state. You can run "netstat -an" command on the affected server and client. If you see mutiple connections in the TIME_WAIT state, you can follow the article
to increase the number of TCP/IP connections:
https://msdn.microsoft.com/en-us/library/ee377084(v=bts.70).aspx
Furthermore, if you are running windows server 2003, please make sure that you have installed the KB 948496 and stop all services that you don't need.
Best regards,
Susie
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