Terrible customer experience, this is why people buy from Amazon

Hi,
I use to love bestbuy and decide to give bestbuy a chance to win me back after years of buying from amazon. This was probably the worst mistake ever as buying experience was horrible.
First, the biggest reason why I decide to purchase from bestbuy was due to the haul away. I calledl customer service and the person told me it wouldn't be a problem with haul away because my dad is about 70 years old and he wouldn't be able to throw away the old LCD tv he had. After the phone call was over, I got an email telling me the order staus and the shipping address was wrong. I had to called back (wasting time here) to change the address and was hung up on during transfer which then I had to be put on hold again for another 10 mins and was told the shipping was updated. Good, I thought that was all settled until I found out today that the item was being ship via UPS. I'm pretty sure UPS doesn't do haul away and I called bestbuy to confirm what is the deal with the haul away. They told me the haul away is for 50 inch and over and they can't do anything about it unless I pay 69.99 to haul it away. This is unbelivable and I'm done buying from bestbuy. You just lost the customer forever..
3 phones just to get one tv and bestbuy still can't get it right. If I wanted to do this way, I would have done this in amazon and 5 mins i would have been done. Thanks for making buying a tv the worst experience in my life and i brought plenty of LCD tv in the past.

Hello hyenug,
It was very nice of you to purchase a TV for your father. I’m sure he was ecstatic to know it was on its way to his house, only to be disappointed that there wasn’t a free haul-away service attached to his order. It sounds like you may have been led to believe this was the case, and it’s regrettable to hear we may have incorrectly set this expectation when helping you purchase the item over the phone yesterday afternoon.
When purchasing a 51’ TV or larger, we tend to have a delivery option available to those who would rather have the convenience of us hand delivering the item to the address of their choice. If delivery is purchased (or provided free with certain TV purchases), there should be a complimentary haul-away service that may be added to the service order so we may properly dispose of your old item in an environmentally friendly way.
As your television is a 48” model, delivery is not an option for your purchase. This means any haul-away service would be at cost to you should you wish us to remove your current TV from your father’s home, and this could explain why we couldn’t honor your request for a free haul-away service when you called us earlier this morning to attempt to modify your online order.
Please know I greatly appreciate the feedback you’ve provided us, and I’ll be sure to document your concerns so the appropriate internal corporate teams may review them for potential coaching opportunities. I’m truly sorry for any frustration or inconvenience this experience may have caused, while it sounds like this misinformation and experience has tarnished your opinion of us, I truly hope you will provide us another chance to win you over in near future.
Respectfully,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

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Terrible Customer Experience at both the store & call center!

I’ve just had the worst customer service experience at Version Wireless. Absolutely TERRIBLE!
I upgraded my plan to the unlimited shared plan to avoid wireless overage charges. I attempted this through the Verizon application but I had concerns because it kept timing out. I tried to call into the call center but after waiting on hold for 30 minutes I hung up and gave the app another try. When I logged back on it looked like the change was made but I kept getting overage messages. I figured this was an old message from before and would go into my local Verizon store when I got back into town to verify.
A week later I got back into town and went to my local Verizon store for help (10/22/12). I had a terrible experience. I was greeted at the door and my name was taken down. I sat there and waited, and waited… I finally approach a Verizon employee to ask if they could just help me real quick. I was quickly dismissed, he said he could not help. So I waited even longer… Finally, the door greeter came up to me again and asked if I’ve been helped. I said no of course… He said it looks like he forgot to add my name to the list.
Finally, after an hour of waiting, I was seen. The Verizon person who assisted me confirmed my plan did change but noticed I was billed overage. She said I'd have to call into the call center to discuss my plan further and why I was charged overage (frustrated)!
So, I called the call center again, got passed around… Finally got a rep who said this was all my fault. She said “I” asked to plan to start NEXT MONTH, not this month which was totally false. I explained to her the situation with the application timing out but she said it’s still my fault. I asked to speak to her manager… I get her manager on the phone (Teresa) and she empathized with my situation and apologized for the error but said since the bill cycle just closed she could only offer a 40% discount. This is just crazy… How does a company know they’re wrong only offer a 40% discount on the overage for their mistake?
Long story short, I did not take the 40% as that is just a slap in the face. I’m in the process of escalating this to their executive level to see if they can listen to my story.
Terrible! Verizon may have the most 4G LTE Coverage but the WORST customer service by far! “Customer is always wrong!”

First of all, I assume you mean unlimited minutes and texting since Verizon does not offer unlimited data anymore.
How is Verizon wrong or "know" they are wrong. YOU did not "speak" with anyone from Verizon who told you the change had in fact taken place. YOU, instead, looked online and it "appeared" the change had been made even though you were still receiving overage messages. YOU assumed it must be an old message. At this point YOU still had not gotten confirmation that your new plan was in effect, although YOU continued on as if it had.
And YOU think that "Verizon" is wrong. It seems that YOU were the one who was wrong. I would take the 40% if you can still get it.
It seems that they are offering you a discount even when they don't really need to. How is THAT bad customer service?

Why not buy from Apple?

The phone(s) I want are the same price from Apple as my upgrades from Verizon. Is there any benefit to buying from Verizon? Verizon is telling me the phones actually cost in the $600 range, but Apple is selling them starting at $99 for a 5s, $199 for a 6. Why would anyone who doesn't have an upgrade pay $649 for a ph from Verizon when you can get it from Apple for $199? or the 5s from verizon for $500+ and from Apple for $99?
You don't need insurance really- because if it needs repairs and is over what you paid for the ph from Apple you can buy a new one again from Apple and still get a new ph each time for less money than having Verizon Asurion or Tech Protect paying monthy $11 plus $170 for a refurbished ph.

Those prices from Apple are only the upgrade price. If you do not have an upgrade available, the price will be in the $600+ from Apple too, just like Verizon. Do not think you can get a replacement for $99 if you break or lose your phone and you are not ready for an upgrade.
Why would someone buy full price or Edge rather than the contract reduce price. Well because it is usually cheaper in the long wrong.
Quick math.
Full price $649. But since you are not on contract, your monthly line cost is $15 (with 10GB or more) x 24
so that is 649+360=$1009
Now contract price is $199, with $30 upgrade fee, and the monthly line cost will be $40 x 24 months.
So taht is $199+$30+960=$1189
So by buying outright or using Edge, you actually save $180. That is why it makes sense not to buy the contract price. The big savings comes from paying $15/month for line access instead of $40/month on contract (for 10GB or more).
Don't have 10 GB, then the calculation is for $25/month monthly line fee):
$649+ (25*24)=$1249 - slightly more than contract. So if you have less than 10GB, makes more sense for contract, if you have more, use Edge or buy outright.

Buying from Amazon vs Adobe store

Lets set aside for now the discrepancy between US and UK
pricing - I see
that the CS3 Web Premium is for sale at amazon.co.uk for
£513.99 whereas
Adobe store are charging £534.62
How can that be? How come a retailer can charge less than the
actual source?
What other UK prices have been spotted? I guess that if I
ordered from Adobe
direct it may arrive sooner.
Maybe.
James Loudon
www.fatgraphics.com
websites::photography::video

Yes, I noticed that too - download costs more! Bizarre
James Loudon
www.fatgraphics.com
websites::photography::video
"David Powers" <[email protected]> wrote in message
news:f055sk$jtj$[email protected]..
> James Loudon wrote:
>> Lets set aside for now the discrepancy between US
and UK pricing - I see
>> that the CS3 Web Premium is for sale at amazon.co.uk
for ?513.99 whereas
>> Adobe store are charging ?534.62
>> How can that be? How come a retailer can charge less
than the actual
>> source?
>
> It often happens. I bought Captivate 2 from Amazon.co.uk
because it was
> cheaper than from the Adobe store. Something I have
never managed to work
> out either is why Adobe charges you more for an
electronic download in the
> UK than for the boxed version (at least that was the
situation when I last
> checked several weeks ago).
>
> Each year, Intuit sends me details of a "special upgrade
price" for my
> accounting software. The last time I upgraded, it was
cheaper to buy the
> full program from Amazon.co.uk. I think I saved about
£70. Software
> pricing seems to follow a perverse logic of its own.
>
> --
> David Powers, Adobe Community Expert
> Author, "Foundation PHP for Dreamweaver 8" (friends of
ED)
> Author, "PHP Solutions" (friends of ED)
>
http://foundationphp.com/

Return to Apple if you buy from Amazon?

If you buy a MacBook Pro on Amazon, will Apple allow you to return it to them, or do you have to return it to Amazon? Because it would be great to take advantage of the rebate!
Thanks!

I would never buy from Apple. They have restocking fees, charge tax and don't have any special deals on new items. Always go with amazon - they have great return policies, extremely fast and inexpensive shipping, great prices and don't charge sales tax. You can't beat that.
If you have a problem with your new 'book, and I hope you won't, you just return it to amazon and they'll send you another one as soon you email them the tracking number of your return. They'll pay for return shipping too. If you sign up for a free three month trial of their premier service, you'll pay 3.95 for next day shipping or free second day shipping. If they need to send you a replacement, they'll use the same shipping method you chose.
I love amazon and buy all my expensive technology from them. I've never been disappointed and always feel confident when I make a purchase from them.
Good luck!

Warranty in Denmark when buying from amazon.de

If I buy the Lumia 1520 on amazon.de, is the warranty global and covers Denmark too?
Another question. If I'm travelling and the phone suddenly breaksdown near a Nokia service center, can I then take it in regardless of where I bought it?

If the seller was not Amazon but a reseller using the Amazon Marketplace then it would normally remain the responsibility of that seller, not Amazon. Hopefully product arrived with some form of paperwork with their contact details; you would have to hope that they would treat their customers in an honourablle mannerin such circumstances.
Klingenberg wrote:
Thanks for your answer. It seems to be an Asian model.
If the retailer I bought it from leaves amazon, am I then left without warranty? (Given the 20% discount, it wouldn't be too unfair, however I'm curious about my options, just in case.)
If this or any post answers your question, please remember to help others by pressing the 'Accept as solution' button.

Buying from Amazon

I'm thinking of purchasing a new Macbook from Amazon. But I'm worried that their current stock predates any recent logic board upgrades and I'd be at a higher risk of RSD. Anybody have any idea of their turnover?
Mac Mini Mac OS X (10.4.5)

I purchased a week 21 MacBook from Amazon on June 9th and I also upgraded to 2gb ram from Newegg. My MacBook has been working fine ever since. It was a good deal from Amazon with a $100 rebate, no tax and free shipping. It worked out better than my company discount.
Macbook, 2.0 duo, black Mac OS X (10.4.7) 80 gb hd, 2 gb ram, 5g ipod, 2g ipod

Truly Terrible Customer Service- Problems With Lenovo U410

Hello everyone,
I would like to share my Lenovo Customer Service experience.
While on holidays in Poland last August, I decided to buy a new laptop in one of the big electronic stores. The laptop, however, developed a fault on the second day. I thought it was a case of bad drivers causing the problem. After I returned from my holidays, the fault was still there.
I contacted the Lenovo Customer Service who requested a proof of purchase. I explained that the laptop was bought in Poland on holidays and sent them on the receipt. A day later, I got an email saying:
"Your machine has been booked in for a full repair at our service centre. Thank you for your proof of purchase.
In 2-3 working days you will receive a letter containing instructions regarding the booking of your collection. The letter will also contain very important terms and conditions in particular with regards to data loss.
Please follow the instructions and your machine will be repaired under warranty."
A few days later the machine was taken off me by a DPD courier for almost 2 weeks. In the meantime I had no other option but to use my father's laptop to do my final year college project.
I was delighted when I got the email:
"We have completed the servicing of your item.
Your item is now being packed and prepared for dispatch. You can track your package online..."
However, 30 mins after using the "newly repaired" laptop, the stripy screen came back! Needless to say, I wasn't happy. I contacted Lenovo again, their customer service agent apologised for the bad experience and said that the laptop will need to be sent back again. For me that meant another 2 weeks without the laptop!
This Tuesday, I finally received the laptop back. After using the laptop for an hour or so, the horrible stripy screen appeared in front of my eyes! This time I was absolutely infuriated!! The laptop was sent back twice and the same problem persisted. I got my phone and rang the Customer Service to ask what the hell is happening?!
The answer I got this time was that the laptop was purchased in Poland and therefore it is not covered by the International warranty!! A few months of dealing with the company, a couple of phone calls and sending the laptop off for a repair twice to be told that they didn't fix it because the machine is not covered by the International Warranty?!
This is my short story of my terrible customer experience! I am not satisfied with the way this company operates, takes my laptop off me, sends the laptop off to their repair centre in Germany to then say that they cannot fix it?! Could anyone who works for Lenovo please explain to me where is the logic in that?

I find it absolutely deplorable of Lenovo that there has been no posted response to this customer service issue. I have been trying to decide for a while now if it was worth purchasing a Yoga 2 Pro as it looked to have all the specs of a PC Hybrid I was hoping for. Well....how wrong could I have been...I had no idea how appalling the customer service is from this company!
Firstly, in the UK...there have been some nightmare stories of faulty items and ridiculous product shipping delays that just seem to keep changing without any thought for the consumer in explaining what the hold up is. If you want to see a fantastic daily updated example of this alone just have a look at the Lenovo UK Facebook product page. Just reading it for ten minutes is tragic. There are so many upset customers in there that it almost seems comical.
The shipping delays are pathetic, they will glady take people's money (including warranties on items that arent there!) and hold it in the Lenovo bank accounts but the slow service and response to those with faults displays a complete disregard for the consumer. I can understand a company being unable to keep up with high demand of a product if it is very good and in demand but this needs to be addressed with admission in communication. Simply advertising a product that people cannot access and dealing with the irate customer-in-waiting afterwards is not acceptable.
Let it be known that Lenovo through their own incompetence have lost a customer before he even purchased anything today. I can only hope that others considering making a purchase will see further posts like this and feel deterred in the same way. That way, Lenovo may finally see that they really need to up their game in terms of service and quality control. To the person that made this post, I can only feel sympathy for the problems you had with them and can only say that you are certainly not alone! Check out their UK Facebook page to see just how terrible the service is (including choosing to ignore the more upset customers while blowing the trumpet whenever someone's problem is "sorted"!).

I just ordered an iPad 4 32gb from Amazon but sold by a store called iPadShop. In the customer reviews there were several reports of this store selling used and refurbished iPads as new. How can i verify mine is new and not used when it arrives.?

Ok, first time here, so forgive me if Im repeating the question. I just ordered a NEW iPad 4 32gb from Amazon, but is actually being sold by a seller called "iPadShop". Although this seller got a high approval rating of 4.9 there were several reports of customers receiving used and refurbished iPads but sold as new. Once I receive mine how can I verify it is new. Also, even the ones that were new were purchased by this seller and then resold, which shortened the life of the 1 year warranty offered by Apple..?

If you just ordered it, I suggest you cancel your order as soon as possible. If you can't contact Amazon, call your credit card company and cancel payment on that. Why go through worrying about the ipad you are paying for as new? If it's to save money, then that can be defeated if you get a used or refurbished ipad with a less than full one year warranty. You'll be dealing with the ipad shop's return policy which could mean that once you open it, it's yours, unlike when you buy from Apple you have a full 14 days to return it even if you've opened it.
I looked at Amazon and did not see a price difference. If cost led you to buy from Amazon, what are you saving?
I suggest you buy it directly from Apple. If cost is an issue, consider buying a refurbished ipad from the Apple online Refurbished store. I would not buy a refurbished anything from anywhere but the Apple online refurb store.
The ipad 4 32 gb is $499.00 refurbished - a savings of $100.00 vs. a new one. We bought two ipads last year and one as a gift this year and they have been great!
All ipads sold in the Apple refurb store come with new front and back covers, a brand new battery, a full one year warranty, and in case it matters, come in a new white Apple box like all ipads do. Earphones and charger are also included. You can also get the new Apple Care +, which insures up to three breakages (damaged glass, water damage, etc.) in two years.
Hope this helps.

Thinking of buying from eBay?

Edited October 23, 2008
The original article that this post referred to has expired but there's still quite a bit of good information in this thread.
The point is that eBay software is a risky purchase with much of it illegally pirated.
Bob

> Now wait just one minute here.
ok.
> Do NOT put words in my mouth.
I was putting forth a scenario as an EXAMPLE. i never put words in your mouth. you asked a question, i answered and now you want to get all huffy with me?
> Now that I know, I will never buy from Amazon again, and I have bought a lot.
I was trying avoid that impression. i buy tons from there. the point i was trying to make is just be careful. same as you would anywhere else! would you consider buying the stereo from a guy out of the trunk of his car when it's parked in front of circuit city or best buy? if so, then you take your chances. why would ANYone consider it? well to save a buck of course. so just because i picked $100 out of the air as an example when maybe it was $50 or $25 doesn't invalidate my example. if she WASN'T trying to get over, she would've bought directly from amazon instead of a 3rd party. the same reason anyone might buy from the guy with the stereos in the trunk instead of walking in the store.
for the record, I believe she has a BIG beef with amazon, especially if she does a lot of business there. I'd talk to them and then escalate to a manager. I BET you they'd give her her money back if she pushes hard enough. repeat... the front line drones won't be able to help her, but a customer service manager might.
>All of your barbs are failing to address the issue.
I flung no barbs. sorry if you got that impression. YOU specifically asked ME for my opinion, and i gave it.
>Adobe accepted the serial number when she registered it. 9 months later, when she wanted to sell the program, Adobe told her it was a pirate copy.
THAT'S a problem. did you mention that before? if so i missed it. (reading back i see you did say: "she installed and registered it".) I believe adobe should bear some responsibility there if they indeed accepted it as a valid # at one point. if they registered it at first they should probably stick by that. i'd escalate with adobe in that case.
>"Sometimes you just get screwed." THAT is your solution to this mess?
no, that's my answer to your question. is it wrong? if you think it is, i'd like to live in the world where you're living. someitmes you DO get screwed, everyone does.
like john said, i don't work for adobe and no one else here does either. this is a user to user forum.
>and was not expecting the members here to be rude.
was i rude? please go back and read my post. i went out of my way NOT to be rude about a sensitive situation and in fact apologized ahead of time when i felt i had to state something bluntly to get the point i was making across clearly. WHO'S being rude here?
>However - this program sailed through the registration process without a hitch. It was only 9 months later that Adobe decided this copy was pirated.
again, that's a problem to take up with adobe, and maybe a lawyer if she's so inclined.
so sorry if i appeared rude. you seemed to me to be an adult so i tried to respond in an adult manner, in an adult matter. if i knew you were going to react so childishly, i would've not bothered to respond at all.

Why is apple - the most innovative company that pioneered customer experience- not making it easier to find out if Iphone is locked or unlocked? it should be simple to find this status on the phone.

Why is apple - the most innovative company that pioneered customer experience- not making it easier to find out if IPhone is locked or unlocked? it should be simple to find this status on the phone. I have to go thru so much trouble to find out if the phone is unlocked or not. There should be a much simpler solution to this.

call them, tell them you NEED a new battery installed, and they need to tell you when they can do it. That is their job to help you! Give pushback if necessary.

WildStar and Best Buy's Terrible Customer Support

To Anyone Who Might Read This:
Because I can't seem to get a timely response from anyone through a private message in less than 3 days, because Best Buy phone reps feign ignorance and pass me along from rep to rep like a basketball (last call was for 88 minutes; 5 reps), and because at this point I feel as though my money has been stolen from me, I will resort to posting on your forums with the desperate hope of a reply.
Allow me to frame my comments with the backstory. On May 30, 2014, I purchased a download pre-order of WildStar Online. I paid for the full purchase of the game (59.99). According the Best Buy's online and instore adds, pre-ordering WildStar would give me several bonuses ingame, as well as access to the headstart weekend beginning on May 31. The full game edition would be released on June 3, but of course I had paid in full for the game, so I expected to recieve both the pre-order bonuses as well as the full game client.
According to both my receipt and the online add, I was to recieve the pre-order bonus code by email "shortly" after purchase. I did not. After several hours, I contacted Best Buy by phone, and I was assured that the email address on file was correct and that I should recieve my code soon. The following morning (May 31st), six hours after the headstart bonus I was supposed to recieve had already started, I still did not have any email from Best Buy. At that point, I found this forum, Best Buy Unboxed, and followed the instructions given by the moderators for just this issue. I sent two private messages to BBY which included my customer service pin and the rest of the required information, but by Saturday evening at 8p.m., I still had not recieved a response.
At this point, I called Besty Buy customer service again, as I was missing out on the pre-order bonus that I had paid for, in full, in advance, and had been guaranteed by Best Buy. The first four representatives I spoke to feigned ignorance and passed me along to the next, all with significant hold times. After 84 minutes, I was connected with a so-called online game specialist who told me my pre-order code would be sent to me within 24-48 hours. Perhaps you can see my dilemna here: 48 hours from that point would be approximately 9p.m. on Tuesday, June 2nd, 3 hours before the full release of the game. With registration and the client download, I would effectively miss out on the headstart bonus I WAS GUARANTEED WITH MY PREORDER FROM BEST BUY. And this is exactly what happened.
Once I finally recieved a response from Best Buy Unboxed and an email with my pre-order code, I was able to download and play WildStar for two days. On June 5, the WildStar client prompted me for game time credit, and would no longer allow me to access the game for play. 30 days of playtime comes with all editions of WildStar, so I was initially confused about the prompt, but after a little research I came to find out that Best Buy was supposed to send me two separate codes: A PRE-ORDER BONUS CODE "shortly" after purchase and a "RETAIL CODE" after release on June 3. I HAVE NOT RECIEVE THE RETAIL CODE, SO I CANNOT PLAY THE GAME I PAID BEST BUY IN FULL FOR IN ADVANCE!!!!!!
I sent a new private message about this problem to BBY on this forum yesterday morning (6/6/14), and I have still not recieved a response. Do you guys work on the weekends? I also sent a reply email to Best Buy, using the "reply to" address on the email that contained my pre-order bonus code, but I have still not recieved a response. I cannot think of a logical reason why I can't be given a response within 24 hours from Best Buy, particularly considering I have already paid in full for this product.
I am a long-time, loyal customer of Best Buy, but my confidence in your company has been shaken in recent years. Customer service, within your stores (particularly in Mississippi), is absolutely horrid. You representatives are not in the least bit knowledgeable, and do little more than hound customers for sales--if they aren't too busy huddled in electronics hiding from us. Phone support is equally terrible. I should not have to spend 88 minutes on a phone call and be passed from rep. to rep. to rep. to rep. until someone figurs out how to get an item to me that I have already purchased. It looks like I will now have to add Best Buy's electronic assistance to the list of my terrible customer service experiences, as a 2-3 day response time from you guy is absolutely ridiculous.
Since 2001-2002, I have spent literally tens of thousands of dollars at Best Buy. I have purchased televisions, vcrs, dvd players, blueray players, car stereos, computers, movies, video game consoles, console games, computer games, music, Keurigs, surround sound systems, an Ipad Mini, an ASUS pad.....I could go on and on. Considering my loyalty to your company, considering that the first place I want to go whenever we travel to a city that has a Best Buy is your store, considering all the money I have spent with you guys over the years.....this situation, your inability to get my the darn RETAIL CODE FOR WILDSTAR that I have already paid for, well, it just pisses me off to no end.
I am beyond frustrated. I feel as though Best Buy has stolen my money. Could you, actually would you (because I know you can) send me the merchandise that I have already paid for, and help to restore some of my faith in Best Buy?
Thanks.
TLR----Read the whole thing. You guys (BB reps) owe me that much, at least. It won't take a fraction of 88 minutes, I assure you.

Hello SEpowell,
Purchasing a digital download should be a quick, easy and painless process -- not a trying ordeal like you described -- so your frustration is certainly understandable. I'd be upset too if I found myself waiting an extended period of time for a product key, especially if there was any confusion regarding who might be able to help me find a solution.
I've sent you some information, so please make sure to check your private messages when you have the chance to do so. As always, you can check your PMs by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.
For future reference, customers can typically expect a moderator response within 2-3 business days (not including weekends or major holidays). Sending duplicate private messages to multiple moderators will not result in a faster turnaround time. If you are in need of immediate assistance with a digital download, please call 1-888-BEST-BUY (1-888-237-8289) and ask to speak with our Digital Library team.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

HT5772 I ordered this today 1/13/14 Pet rescue saga guide walk through (Bhavin Satashiya) - purple Ordered this guide ... opened it up and nothing. Pages are blank. I paid .99cents for this. I know its not much. But if there is a lot of people buying th

I ordered this today 1/13/14
Pet rescue saga guide walk through (Bhavin Satashiya) - purple
Ordered this guide ... opened it up and nothing. Pages are blank. I paid .99cents for this. I know its not much. But if there is a lot of people buying this app. it tends to be quite a bit of an amount. Please check into this matter and reimburse the amount back to my account.
Thank You
Cindy Cline

Welcome to the user to User Technical Support Forum provided by Apple.
For your issue please Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I upgraded my cloud storage from 2G to 120G and today it went back to 2G and I cannot save my work. Anyone experience this? Unable to get any customer service.

I upgraded my cloud storage from 2G to 120G and today it went back to 2G and I cannot save my work. Anyone experience this? Unable to get any customer service.

Purplehiddledog wrote:
I do backup with iCloud. I can't wait until the new iMac is available so that I can once again have my files in more than 1 location without needing to rely solely on the cloud.
I also rely on iTunes and my MacBook and Time Machine as well as backing up to iCloud. I know many users know have gone totally PC free, but I chose to use iCloud merely as my third backup.
I assume that the restore would result in my ability to open Pages and Numbers and fix the problem with deleting apps, but this would also mean that if my Numbers documents still exist solely within the app and are just not on iCloud for some reason that they would be gone forever. Is that right?
In a word, yes. In a little more detail.... When you restore from an iCloud backup, you must erase the device and start all over again. There is no other way to access the backup in iCloud without erasing the device. Consequently, you are starting all over again. Therefore, it would also be my assumption that Pages and Numbers will work again and that the deleting apps issues would be fixed as well.
If the documents are not in the backup, and you do not have a backup elsewhere, the documents could be gone forever.

Everything i tried to buy Mountain Lion, i receive a message on my app store that i should contact apply support for this purchase, why?

everything i tried to buy Mountain Lion, i receive a message on my app store that i should contact apply support for this purchase, why?

Use the email form to contact Apple here > Apple - Support - Mac App Store - Contact Support

Terrible customer experience​, this is why people buy from Amazon

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Terrible customer experience, this is why people buy from Amazon