Terrible experience first time customer! shame on you Verizon!!!!!!!!!!

Question

My first phone Jan 2014 came through mail .wrong phone.tried to charge me a 350 disconnect fee for it.since Jan I have activated three new phones to my line.two are droid ultras..one a razor ..one a commando.I currently live in iredell co NC (Verizon territory) but travel to my boyfriend home in wilkes co NC several times a week.which Wilkes is Carolina west territory .I've read how proud they both are announcing how they will work together using the same towers.but since I've had my three newest phones this last mth I've rarely been able to dial out when leaving my county .the prob began with only the two droid ultras where we couldn't dial out but could get calls and texts and now is doing it with the commando.this whole mth has been spent talking endless hours to tech support...network specialist.. And at least a dozen trips into two diff cooperate stores searching for answers.all I have gotten was what is typically read to troubleshoot.reboot phone.change Sim card.even now have another droid in place of the old one.same problem still exists.I still have dropped calls on all my four phones even within several ft of cooperate stores.and when going into Carolina west territory getting messages saying don't press send so I can't dial out.all in all I've probably spent 20+ hrs trying to resolve this with still no help.....but hey....I did just get a bogus 569$$$$$$$ bill for one mth with charges that I were never aware of ..shame on Verizon.if anything you should b more willing to listen to your customers instead of simply reading troubleshooting off your screen.and you should compensate them for the whole mth they have dropped calls or can't dial out .but instead you over charge nearly $300 for one mth service.this has been terrible customer service both over the phone and in stores..and terrible coverage .at this point it may be better to pay early termination on all lines instead of future overcharge by hundreds the next two yrs.please shape up and shape up quick Verizon

Answer 1

28659 is wilksboro zip.I understand this is Carolina west territory .but I
travel here at least four times a week so I'd like to see Verizon make sure
my roaming works while here .please review all notes on my account and I'm
sure you can then understand just why I'm so annoyed .dropped calls.up to
16 in one day on the (removed) number .my point is that last mth I added
three new lines and now have a 500$ bill due april20. No one made me aware
the bill would b so high for activating the new lines .also only had the
three newest phones maybe three weeks and haven't been able to enjoy them
due to troubleshooting and dropped calls.due to bad service and lack of
being able to use phones I believe Verizon needs to b reasonable and meet
me half way by lowering the bill bc I'm having to pay for service I wasn't
given .I'm a business professional myself and would never expect to do a
incomplete..unsatisfactory job and expect my client to pay full price.I've
spoken one too many times on the phone with you guys.and from my viewpoint
the refusal to meet me halfway and b fair with this bill is only continuing
to show me just how much your customers are not valued .in the end...yes I
may pay the full bill which is unfair but if so I hope that one time bill
is worth losing a customer long term.my coworkers friends and family are
also with Verizon and bad customer service and customer word of mouth gets
around quick .I've emailed the regional manager also about this .and hate
it got to that point bc it could have been resolved simply by treating your
customers fairly.
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