Terrible Ordering experience, even worse customer service and potential bait and switch

I attempted to order a TV which is on sale and am the website told me I can't have it delivered. However, I can have it delivered to the store. When I called to ask why if they can deliver it to the store, they can't deliver it to a home address.
They said no and asked why I can't pick it up at the store. I stated I didn't have access vehicle large enough. The rep basically told me it isn't their problem. But I could purchase this other more expensive TV and have it delivered.
How can you offer a item on sale and them limit where you will deliver the item and then offer a more expensive option?

Hello again scimini-
Thanks for providing that model number, I appreciate it.
I put one in my cart and it allowed me the option to schedule for delivery, so I’m not sure why it’s not allowing you that option. It may be possible that all delivery options in your area are booked out for a while into the future or that this TV is not available in any warehouses in your area.
If there is one available in your local Best Buy store, they may be able to place the order for you through their store and set up for delivery. I would encourage you to stop in and speak with them about this possibility.
I hope that this helps!
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Similar Messages

Terrible customer service, and no help with defective camera

Madams and Sirs,
This camera (see below) was a Christmas present, and we discovered first last week that it had a manufacturing defect. (one of the small tabs holding the case half together got installed in a pinched way.)
Best Buy has always had fantastic customer service, and we have been very happy. We have spend many thousand dollars in your store every year. So we were sure the store would have a solution.
We took it in to your store #1423 on Curtner in San Jose to try to exchange or replace under warranty.
I understand you sometimes you are not able to help a customer, but this email is first about the shock I got when I spoke with Megan in customer service.
As many customers in Silicon Valley, I am an engineering manager, and we have performed destructive testing on many of our own products. The defect on this camera is obviously a manufacturing defect, and not possible to be caused by poor handling. This is very obvious.
Megan told me with other employees as well as my son listening next to me that I was a liar, and that the damage was caused by abuse, and not a defect. I tried to explain that was not possible, and she interrupted me, and again said that i was not telling the truth, and that the assembly error was caused by us.
I then asked if it was possible to have the matter reviewed by the store manager, and she responded she was the store manager.
I left with the camera, and the matter unresolved, and had to explain to my son that I was not a liar, and that Megan must be wrong and "some people just have a bad day sometimes".
I will not be spoken to with insults like that, and I can no longer go to your store with my kids, and if my employees treated any customer the way Megan did, I would make sure she received training to correct this. If the store manager have this attitude to customers, the entire organisation usually follows, and I will not be a customer in a store like that.
1. Please help resolve this issue.Order number: {removed per forum guidelines}

Hello erikev,
Cameras are nice to have, especially with young children, so I can imagine how frustrating it can be to find yourself with a pinched casing. When something goes wrong, it’s never a fun situation, and while it may not be something we can necessarily help with, great customer service should still be provided. It sounds like this didn’t happen the way we hoped, and I’m sorry this was at your expense.
As this situation is definitely concerning, I looked into your account to see how I might be able to assist. However, I have found your concerns have reached Terrance with our executive support team. He is currently looking into your situation and should contact you once more information is available. From here, Terrance will be your first point of contact.
Hopefully he can find a good resolution for you,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Terrible customer service and relations

In January of this year my wife and I switched back to Verizon from StraightTalk. I purchased the Droid Turbo and she purchased the IPhone. Shortly after getting our new phones, I made the dumb mistake of laying my phone on the back of my truck and drove down the road. When I realized what I had done, it was too late. My phone had already fallen off and had been smashed. I had not purchased the insurance for the phone so I knew I was going to have to foot the bill since we were on the Edge plan. After confirming this with VZW, I paid the $635.99 on February 10, 2015 at Z Wireless in Everett, PA to buy out my contract. I was then told that I would have to wait for the billing cycle to roll around, which was only a couple of days, to get a new Turbo on the Edge plan. I went back to the store once the bill posted to get my Turbo. They tried to scan the phone but their screen would not let the transaction go through. They then contacted VZW to see why. I was then told that I had to wait 30 days because of policy. I then went back to the store on March 10, 2015 to get my Turbo as instructed by VZW customer service. After arriving at the store, we had the same problems as before. The store was told by VZW that it had to be a full 30 days and that I could get my Turbo on March 11, 2015. So on March 11, I went back to the store, as instructed by VZW customer service, to get my Turbo. Once again, the transaction would not go through. The store contacted VZW to see what the problem was this time. I was then told that VZW had not posted my payment until February 16, 2015 and that the 30 days did not start until then. I paid the $635.99 on February 10, 2015 and it came out of my bank account on February 12, 2015. I then personally contacted VZW to voice my displeasure and to see if there was anything that could be done. After talking with several customer service representatives, it was obvious that I was now going to have to wait until March 16 to get my Turbo. So on March 16, 2015, I contacted VZW before I made another trip to the store to get my phone. The VZW customer service representative assured me that I was able to get my phone today. I then made another trip to the store to finally get my phone. Wrong! After once again trying to scan my phone, the store manager had another message come up on her screen. She then contacted VZW once again to see what the problem was. I was now told that it could take up to 60 days to get my Turbo because there is something wrong with the VZW computer network. Even though I am now supposedly eligible for the Edge, I still cannot get it because of a problem with the VZW computer system. So, as of 11:43 am on March 19, 2015 I am still without the Turbo. I cannot for the life of me see how and why it takes this long to get a cell phone. I understand policy and procedures, but it is a cell phone, not some national security issue. In all my conversations with the customer service at VZW, about all I can get is the standard " yes I will help you get this resolved" and then the " I am sorry, there is nothing we can do but we appreciate you choosing VZW". I so very much regret leaving StraightTalk and choosing VZW. I am tired of calling customer service and nobody knows when I can get the Turbo except it was 30 days and now its 60 days. After our contract is up, I can promise VZW will never see another penny of my money. I know one customer is not going to break your company but I am very highly UNSATISFIED with the entire VZW company. If there is anything that you can do to expedite or resolve this process I would very much appreciate it. I hope that this does not fall on deaf ears or just get deleted. I look forward to your response

Wow, I can certainly understand why you would be so frustrated lastchancewithvzw. We want our Edge program to be an easy process to customers and I apologize you have not experienced that recently. I would like to clarify the buy out process with our Edge program. The 60 day time frame to enter a new Edge agreement is correct. The Edge buyout amount is shown on the bill the same day. However, they payment is not applied to the account after one bill cycle to ensure there the payment is not reversed or disputed. I apologize about the confusion caused. Thank You, MichelleS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

When i waned to buy and finished filling all the (*), i clicked on conifirm membership they worte this in a red color: There was a problem processing your order, please contact our Customer Service team for assistance.Middle East

when i waned to buy and finished filling all the (*), i clicked on conifirm membership they worte this in a red color:
There was a problem processing your order, please contact our Customer Service team for assistance.Middle East & North AfricaBahrain: 80081097Egypt: 08000000447Jordan/Kuwait/Lebanon/Qatar/Yemen: English +44 207 365 0735Jordan/Kuwait/Lebanon/Qatar/Yemen: Arabic/French +44 203 564 4145Oman: 80077173Saudi Arabia: 8008446638Tunisia, Morocco and Algeria: +33 157324642United Arab Emirates: 80004443085Commonthwealth of Independent States (CIS): +44 207 365 0735

Verify that everything about your Adobe ID and your country and your credit card match exactly
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-wrong email https://forums.adobe.com/thread/1446019

Worse Customer Service Experience

My name is Adrian and I've been having some issues since the holidays. One of my issues was not getting a code for a Gamers Unlocked coupon for $30. I was told to call customer service and ask for digital downloads but of course I get the run around on the phone. Transfered to this department, then to another then back to the start. I emailed customer service again about the issue and I was instructed they will look into it more. During that time Gamer Unlocked Members recieved free upgrades from the Titanfall regular edition to collectors editions. I was furious since I was trying to get into the program since November.
I informed customer service of how angry I was about this. Around that time I was able to find out there was a sale on the unlocked and went ahead and purchased it. Customer service replied with the following.
On Fri, Mar 14, 2014 at 11:25 AM, [email protected] <[email protected]> wrote:
Hi Adrian,
Thank you for replying to our previous e-mail.
I apologize for any inconvenience this may have caused you. I have research your points history and found that on 11/22/2013 in our record appears that you received the $25.00 for the three titles and also the $20.00 for the next two gamers.
In order to received the benefits for the free upgrades collectors editions. Please go to the store and provide them with the Purchase: 556 60 3030 03/11/2014 were you renewal the Gamers Club Unlocked member and you will like help to upgrade your collectors edition.
If you have any issue at the store please to contact us and we will be more than happy to provide them with the necessary information.
Your Gamers Club Unlocked will expire on 03/10/2016.
Thank you for being such a loyal customer and I hope you have a great day.
Regards,
Linda
My Best Buy Account Specialist.
Case ID: {removed per forum guidelines}
Due to the off english I wanted to make sure I had everything correctly from Linda before I went into the store. I was told I would get a free upgrade to Titanfall Collectors Edition but I wanted it to be clear.
Original Message Follows: ------------------------
I already purchased the Titanfall game and opened it. Do I need to take the game back to the store they'll give me the collectors edition? I appreciate your quick response.
She Reponded with
On Fri, Mar 14, 2014 at 12:19 PM, [email protected] <[email protected]> wrote:
Hi Adrian,
Thank you for contacting me.
Yes Please go to the store informed them that you are a Gamers Club Unlocked Member and you will like to upgrade your collectors edition for the Titanfall.
Thank you again for being a My Best Buy member.
Sincerely,
Linda
My Best Buy Account Specialist
It still wasn't clear enough for me so I went ahead and detailed the steps I needed to take and had her confirm.
Original Message Follows: ------------------------
OK to confirm, go to the Best Buy store with the titanfall game, let them know I'm a Gamers Club Unlocked Member and I'm supposed to get a complimentary upgrade to the collectors edition of Titanfall.
She Responded
On Fri, Mar 14, 2014 at 3:17 PM, [email protected] <[email protected]> wrote:
Hi Adrian,
Thank You for your reply.
Yes,
Thank you again for being a My Best Buy member.
Regards,
Linda
My Best Buy Account Specialist.
And with that I printed out the entire email thread and arrived to the Best Buy store 556 at 6:55. I went to the customer service desk and I explained the situation to the rep and showed him the emails and case id#. Everything was going smoothly, typical questions and answers. He went and got the last Collectors Edition and brought it to the desk. http://instagram.com/p/liucFQBGe1/
Now I'm 30 minutes in and waiting for the rep to come back to me. He eventually comes back out and says that they can't honor the free upgrade I was promised. I asked if he looked at the case notes, its states clearly what to do. He stated he couldn't look at the notes but he spoke to "the bridge" and they can. They said the notes stated that I needed to come to the store for assistance at the managers approval.
Of course I wasn't going to accept that as an answer especially since I have the emails in my hand to back it up. Now they started to stall me. It was now 45 minutes until closing time, so the manager and the customer rep went to the back to speak to "the bridge" again and told me to have a seat. I refused to take a seat because I would be out of there line sight and I was able to see them laughing and joking in the back instead of calling. Milking the clock knowing I had to leave the store at 9.
The rep comes back out and says they don't have enough information to procced but if I want to buy it I can. I can hear the laughter in his tone. This was a big joke to him. So i asked to speak to the manager, the manager comes out and tells me she can't do anything. So I called customer service and asked them to pull up the case number. After going through the notes the customer service rep on the phone asks me if I'm having issues in store getting my free collectors edition upgrade. I told her yes and if she can speak to the manager to help me get this issue resolved. I've been in the store for 2 hours and 45 minutes.
I ask for the manager and I hand her my cell phone and she tells the rep that she needs a coupon code generated for her to do the purchase. She never told me this so this is the first time I'm hearing about it. I didn't get a coupon because I wasn't in the unlocked club at the time they were sending out the codes. Now she rushed the rep off the phone because they are in the process of closing and there isn't anything else she can do. The manager returns the phone back to me and the rep says shes going to look into the coupon code. I wasn't going to leave the store until this was resolved. I was worried if I came back the next day the collectors edition was going to disapear.
They start to turn off the lights as I'm on hold and an associate told me I needed to leave if I wasn't purchasing anything. I was in the store for 3 hours and 5 minutes with no resolution. No apologies. I left the store and the rep on the phone told me they can send me a gift card for the amount of the collectors edition and I would just have to come out of pocket for it now. Unfortunately it would take 5 - 7 business days. I initially wanted to refuse the offer. I shouldn't have to spend any money at all for a FREE / COMPLIMENTARY upgrade. On top of that, the money I get back would be locked into spending at Best Buy who I'm not in the best of terms with. I didn't want to continue the war so I accepted.
The next morning I head back to Best Buy to go ahead and purchase the collectors edition to be reinbursed, and the rep has no idea about anything that happened the night prior and tells me they don't have any collectors editions in stock and I should have pre ordered it. 3 hours + 2 trips to Best Buy and I have nothing but a bunch of lies. I'm canceling the gift card and looking into contacting the Better Business Bureau because this inconsistence customer service is very shady and borderline criminal.
My Best Buy Elite Plus

During that time Gamer Unlocked Members recieved free upgrades from the Titanfall regular edition to collectors
DJKrome wrote:
My name is Adrian and I've been having some issues since the holidays. One of my issues was not getting a code for a Gamers Unlocked coupon for $30. I was told to call customer service and ask for digital downloads but of course I get the run around on the phone. Transfered to this department, then to another then back to the start. I emailed customer service again about the issue and I was instructed they will look into it more. During that time Gamer Unlocked Members recieved free upgrades from the Titanfall regular edition to collectors editions. I was furious since I was trying to get into the program since November.
I informed customer service of how angry I was about this. Around that time I was able to find out there was a sale on the unlocked and went ahead and purchased it. Customer service replied with the following.
On Fri, Mar 14, 2014 at 11:25 AM, [email protected] <[email protected]> wrote:
Hi Adrian,
Thank you for replying to our previous e-mail.
I apologize for any inconvenience this may have caused you. I have research your points history and found that on 11/22/2013 in our record appears that you received the $25.00 for the three titles and also the $20.00 for the next two gamers.
In order to received the benefits for the free upgrades collectors editions. Please go to the store and provide them with the Purchase: 556 60 3030 03/11/2014 were you renewal the Gamers Club Unlocked member and you will like help to upgrade your collectors edition.
If you have any issue at the store please to contact us and we will be more than happy to provide them with the necessary information.
Your Gamers Club Unlocked will expire on 03/10/2016.
Thank you for being such a loyal customer and I hope you have a great day.
Regards,
Linda
My Best Buy Account Specialist.
Case ID: {removed per forum guidelines}
Due to the off english I wanted to make sure I had everything correctly from Linda before I went into the store. I was told I would get a free upgrade to Titanfall Collectors Edition but I wanted it to be clear.
Original Message Follows: ------------------------
I already purchased the Titanfall game and opened it. Do I need to take the game back to the store they'll give me the collectors edition? I appreciate your quick response.
She Reponded with
On Fri, Mar 14, 2014 at 12:19 PM, [email protected] <[email protected]> wrote:
Hi Adrian,
Thank you for contacting me.
Yes Please go to the store informed them that you are a Gamers Club Unlocked Member and you will like to upgrade your collectors edition for the Titanfall.
Thank you again for being a My Best Buy member.
Sincerely,
Linda
My Best Buy Account Specialist
It still wasn't clear enough for me so I went ahead and detailed the steps I needed to take and had her confirm.
Original Message Follows: ------------------------
OK to confirm, go to the Best Buy store with the titanfall game, let them know I'm a Gamers Club Unlocked Member and I'm supposed to get a complimentary upgrade to the collectors edition of Titanfall.
She Responded
On Fri, Mar 14, 2014 at 3:17 PM, [email protected] <[email protected]> wrote:
Hi Adrian,
Thank You for your reply.
Yes,
Thank you again for being a My Best Buy member.
Regards,
Linda
My Best Buy Account Specialist.
And with that I printed out the entire email thread and arrived to the Best Buy store 556 at 6:55. I went to the customer service desk and I explained the situation to the rep and showed him the emails and case id#. Everything was going smoothly, typical questions and answers. He went and got the last Collectors Edition and brought it to the desk. http://instagram.com/p/liucFQBGe1/
Now I'm 30 minutes in and waiting for the rep to come back to me. He eventually comes back out and says that they can't honor the free upgrade I was promised. I asked if he looked at the case notes, its states clearly what to do. He stated he couldn't look at the notes but he spoke to "the bridge" and they can. They said the notes stated that I needed to come to the store for assistance at the managers approval.
Of course I wasn't going to accept that as an answer especially since I have the emails in my hand to back it up. Now they started to stall me. It was now 45 minutes until closing time, so the manager and the customer rep went to the back to speak to "the bridge" again and told me to have a seat. I refused to take a seat because I would be out of there line sight and I was able to see them laughing and joking in the back instead of calling. Milking the clock knowing I had to leave the store at 9.
The rep comes back out and says they don't have enough information to procced but if I want to buy it I can. I can hear the laughter in his tone. This was a big joke to him. So i asked to speak to the manager, the manager comes out and tells me she can't do anything. So I called customer service and asked them to pull up the case number. After going through the notes the customer service rep on the phone asks me if I'm having issues in store getting my free collectors edition upgrade. I told her yes and if she can speak to the manager to help me get this issue resolved. I've been in the store for 2 hours and 45 minutes.
I ask for the manager and I hand her my cell phone and she tells the rep that she needs a coupon code generated for her to do the purchase. She never told me this so this is the first time I'm hearing about it. I didn't get a coupon because I wasn't in the unlocked club at the time they were sending out the codes. Now she rushed the rep off the phone because they are in the process of closing and there isn't anything else she can do. The manager returns the phone back to me and the rep says shes going to look into the coupon code. I wasn't going to leave the store until this was resolved. I was worried if I came back the next day the collectors edition was going to disapear.
They start to turn off the lights as I'm on hold and an associate told me I needed to leave if I wasn't purchasing anything. I was in the store for 3 hours and 5 minutes with no resolution. No apologies. I left the store and the rep on the phone told me they can send me a gift card for the amount of the collectors edition and I would just have to come out of pocket for it now. Unfortunately it would take 5 - 7 business days. I initially wanted to refuse the offer. I shouldn't have to spend any money at all for a FREE / COMPLIMENTARY upgrade. On top of that, the money I get back would be locked into spending at Best Buy who I'm not in the best of terms with. I didn't want to continue the war so I accepted.
The next morning I head back to Best Buy to go ahead and purchase the collectors edition to be reinbursed, and the rep has no idea about anything that happened the night prior and tells me they don't have any collectors editions in stock and I should have pre ordered it. 3 hours + 2 trips to Best Buy and I have nothing but a bunch of lies. I'm canceling the gift card and looking into contacting the Better Business Bureau because this inconsistence customer service is very shady and borderline criminal.
editions.
3 hours + 2 trips to Best Buy and I have nothing but a bunch of lies

Bad Experience: Customer Service and Automated billing

I signed up for automated billing before my first bill was due on my u-verse and internet services. My online account and the automated telephone services said I was enrolled in auto pay so I assumed that meant my bill would be deducted as I had signed up for. Apparently automated billing can begin anytime and could take "up to 1-2 billing cycles". I signed up for automated billing so I wouldn't have to deal with late fees (we also have automated billing for our cell service through AT&T and have had for years) because we are extremely busy right now. Of course automated billing conveniently doesn't start now and AT&T informs me 10 days after my bill is due. I call Customer Service and the rep acts like I'm ignorant for not knowing that automated billing hasn't started yet and that there will be a late fee. What a nice reward for signing up for automatic bill pay. Most companies give incentives like a percentage off their bill and can figure out how to get the auto pay set up immediately. Not AT&T. They instead pull a "in the fine print" move and tag on a 9.00 late fee for missing your payment. Not happy and we have been loyal AT&T phone customers for years. Will be reconsidering TV and internet services now if this is the direction AT&T's customer service is headed.

Well, they did say it might not work until 1 or 2 bill cycles, so if it was me I'd check online for the bill.
Personally I signed up for autopay to my CC the day after I was installed, but due to being installed on the start of my biling cycle day, I didn't get a bill for 6 weeks. Even then everything got paid on autopay due to having 2 full cycles on my bill.
Might get some relief from ATT Customer Care, click the ATT Customer Care link in my signature below, send the PM, explain your autopay situation.
Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right on every page, for their reply. Good luck
Chris
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Digusted with the lack of Customer Service and Complete disregard for Inconveniences

Its a shame I have to come here in order for my voice to be heard. I have spent many hours on the phone with technical support and customer service and it has been to no avail. As a longstanding verizon wireless customer I assumed the high level of customer service experienced there would be translated when I decided to pay MORE money and switch from DirectTV to Verizon FIOS. The last few days have proven me wrong as I still remain without internet, tv, or phone service due to a technical issue beyond my fault. I spent an hour on the phone yesterday only to find out a technician would need to be scheduled and sent to my home today. Working in sales, I have reports I must complete each day requiring use of a WIFI connection so this was already becoming an inconvenience on top of the fact I had to be available between 8-12 and miss a half day of work. Not only did the technician never show up but lied in the notes and stated he/she made an attempt to reach me by phone. My call log shows no incoming phone calls during anytime between 8-12 today. When I called tech support to check on the status of when they would be getting someone back out they informed me I would have to wait until tomorrow afternoon before someone could come out. I expressed my extreme displeasure with having to miss more time from work (which is additional money lost) and inconvienece as I would have to move my day around to find a place with free WIFI after work hours to complete my reports. Traffic in DC is not friendly and this has completely turned me off. Veriozn FIOS is unreliable and the level of service I have received to date has been sub par to put it politely. Offering me 2 pro-rated days back on my service doesn't even begin to compensate for the missed time out of work nor the gas and inconvience of running to the nearest free WIFI so I am able to do work required of me. I decided to switch to FIOS because of the verizon name assuming the quality of the product and level of service would be one I could depend on. This has been the farthest thing from what has taken place. I now have another appointment tomorrow and quite unsure if anything at all will happen. I need some somebody from corporate to receive this message as it took me forever to find this forum to express myself and try to come to some resolve to make things right in this situation. None of your customer service reps possessed any information on how to contact corporate and due to my experience I can see why. You all would likely have to hire full time stafff to accomodate the level of complaints coming in. Pending how this situation is resolved, I may or may not take my story to social media and as many review and blog sites as possible. Verizon FIOS has ruined my day and I hope that someone will care enough to make this situation right.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Apple Customer Service and warranty exceptions

Hello all,
Whilst I love my Apple hardware and software, and have had many good experiences with them over the years, unfortunately I post today with a complaint about what I perceive to be poor customer service and product quality.
In late March/early April of 2006, I purchased a 1.83GHz MacBook Pro with great anticipation- Intel inside, Tiger OS, inbuilt webcam, and general awesomeness all round. I also purchased the 3 year AppleCare warranty, which was to be a godsend as during the following three years I would experience:
*The replacement of the battery under the original MacBook Pro battery exchange program
*The left fan on the unit dying in 2007
*The logic board itself dying in late Feb/Early March 2008, thus bricking my laptop
*Another battery replacement as the replacement for the original died before it (realistically) should have (Apple very nicely made an exception to the battery's 1 year technical warranty and replaced it for me).
Fair enough, it's a new unit and was bound to have some problems. Unfortunately, last week the logic board died AGAIN; a mere 18 months after it was replaced in 2008. The unit is out of AppleCare warranty by 5 months or so, but I was urged by forumites and friends to call Apple, who would surely make an exception for me and pay for the replacement part, given my service history with the laptop and Apple's reputation for excellent customer service.
Unfortunately, this has proved to not be the case. Calling customer service at Apple Australia I talked to Steven, who was firm to the point of rudeness when he stated that my laptop was out of warranty and Apple would cover nothing but the labour charges involved, as a "guesture of good will". When stretched, he offered me a $125 voucher if I wanted to purchase anything over $400 in the Apple store, and stressed he didn't have to do this but the company was attempting to provide good service to its customer.
Despite my argument that I forked out over $3000 for this laptop a mere three years ago and am now looking at over $1000 to repair something replaced only 18 months ago, his line was that Apple provided a warranty and that was simply that (apart from a month or two grace). Five months is apparently "far outside the warranty period".
I received no challenge to my assertion that after buying something which cost over $3000, it was reasonable for Apple to expect a consumer to pay an extra $1000 every year after the warranty finishes to replace a broken logic board. In truth, I find this near incomprehensible, considering one can buy the supposedly inferior build quality of a Dell, HP, Toshiba, etc and see it last not just beyond the warranty but another two or three years before it finally suffers something terminal.
While from a warranty perspective Apple are well and truly within their rights to refuse to pay for the part, at the end of the day I am left to pay $1000+ for a repair for something which may only last another 12 months, plus $3500+ for a new Macbook Pro with AppleCare if I want a replacement- minus of course the $125 they are offering.
I did some reading of the ACCC's website about my statutory rights and the Trade Practices act, and I note the following with interest:
*Statutory conditions (goods)*
The Trade Practices Act implies the following statutory conditions into consumer contracts:
* The goods must be of merchantable quality. That is, they must meet a basic level of quality and performance, taking into account their price and description. They also should be free from defects that were not obvious to you at the time of purchase.
* The goods must be fit for their purpose. That is, they should do what they are supposed to do and be suitable for any purpose that you might have made known to the supplier.
* The goods must match the description you were given or the sample you chose from. For example, any carpet laid must be the same quality and colour as the sample you chose from.
* You must receive clear title to the goods, including goods bought at auction. In other words, you can expect to own the goods outright and any restriction on ownership should be explained to you beforehand.
While I don't particularly want to make a big deal of things, I hardly see $3000+ for three years use and $1000 each year thereafter to be merchantible quality or fit-for-purpose! This is supposed to be a high end laptop with excellent build quality, and yet I've a secondhand iBook that has been chugging for longer without issue than this machine!
I told Steven from Customer Service that his offer didn't satisfy me in the slightest, and still put me in an awkward position with regards to repair and repurchase. He simply wouldn't budge, and refused to see things from my point of view (which another operator, Anu, was able to do and thus produce a much better response from myself). I have since asked to speak to his manager which- after initial resistance- I have been able to secure a future callback from. I have no idea how well discussions with he/she will go.
What I'd like to hear from you guys and girls is your experience with similar situations, and whether you think I've a leg to stand on with regards my replacement request or the ACCC stuff above. Again, I love my Apple products but I hardly think asking them to replace the part while I pay for labour is a big ask, given the service history and my desire to continue buying and using their products.
Love to hear your points of view on this one; thanks for taking the time to read it!
Cheers,
Dave.

Dear meacod
I have live the same, except that I Cure my MBP before it goes to die.
A lot of older participants here just talk about Aplle care, which seem the automatic thing in front of a lack of real good quality on Apple products .
But I think we pay the price, and my second hand MBP was much more expensive than a brand new PC with more ram, more Hard disk, and even a blue ray...
I don't know your mbp history, but that's sure that we are not equal, in world, with Apple customer support. France is not so great, I don't know for your country.
The only thing I think is that Apple should take care of us, as we have some unacceptable issues, for An Apple Product...
Since 1996, when Apple was almost dead, saved by Bill Gates investment !!! , I have every year promote it, and it was not easy, but I have bring to Apple between 3 to 10 customers each year..
since One year, I have stop that, because I don't believe anymore in Apple product's superiority .
Oh, yes, on the paper, it's better, the system is really good. But the overall experiment can be so bad that I don't want to loose friends, or customers...
I don't say it's always bad : I just say that it CAN BE SO BAD and that Apple DON'T take care of that...
so, for your computer, open it, check it a lot, may be it's too late, but for instance, you talked about a fan, I have solved that case just by putting oil on the fan's axe...
good luck

Verizon Customer Service and Samsung Galaxy S III

A little over 3 weeks ago I purchased a Samsung Galaxy III phone from Verizon.
The exact store is:
224 North Weber Road,
Bolingbrook, IL 60440
(630) 226-4660
When I purchased the phone the person who sold me the phone told me that I had 30 days, If I was not completely satisfied with the phone I could return it and get my money back. However, he assured me that I would LOVE my new phone.
I had just come off using a Blackberry for 4 years with no problems AT ALL! I loved that phone, but I thought it would be nice to get up to the 21st century phone standards and get a touch screen phone. Well, I went for the best…… or so I thought.
As soon as I got my new phone in the car, I started using the speaker phone hands free. The speakerphone began to cut in and out and the person, my husband whom I most speak with could not understand what I was saying. I used the speakerphone on my Blackberry without issue. I did not think much of it because I was so happy to have my new phone. I thought maybe I was just in a bad area etc… Well the issue persisted also when I called my bank, my husband’s mother, my mother and it did not matter where I was the speaker phone did not work properly. Then my phone started to drop calls. Again, I thought it may have been the area, but it started happening a lot. So now I was really beginning to wonder. Having though I was still under the 30 DAY warranty, I gave it a few more days. I began having to take out the battery to reset the unit because apps where disappearing and when I went to re-install them the unit indicated that app was already on my phone and wanted to know if I would like to uninstall the app. I had to once again take out the battery and have the unit restart. Well, I could not take it anymore. With all of the things going wrong only a couple of weeks after purchase, I had to go into the store and see what they could do for me. I went in and explained my situation to the manger who was greeting people at the door, I think her name was Katie or something like that. She put me in line on her IPad just like everyone else for someone to assist me. I was assigned to a very pleasant associate who took the battery out of my phone and said try this to see if this works for you. I, not knowing very much about the technology said ok and walked out of the store. Well it kept on getting worse. I went back to the store on Sunday, September 30th 2012 asking for my money back or a new replacement for the phone. They would not assist me. I started with a regular associate and went up the chain finally getting Katie (the store manager) who repeated everything that everyone else said. So, obviously, she has no managerial skills at all. She stated that they would have to totally reset my phone to see if some apps where conflicting etc. Isn’t that what you purchase a Smartphone for??? To put apps on it and calendars etc. I just downloaded a calendar and Xfinity because that is what I have my e-mail on. I don’t’ think that was the issue, but you could not tell Katie anything.
I wanted a new phone replacement or money back as I spent $300.00 dollars on this phone. She would not have it. She said we have to go through the proper trouble shooting because I was out of the 14 day return policy!!!!. OMGsh 14 days???? I was told 30! Had I known this, I would have gotten my money back the first time I took the phone in for the issues I was having. At that time, I was still under the 14 day policy! I proceeded to express my opinion to everyone in the store stating “Don’t buy a Samsung Galaxy III” They are pieces of **bleep**. Well, needless to say Katie did not like that and she set my phone down in front of me and said, if I am going to swear, she is not going to help me. Ok, then I re-worded my statement to tell everyone in the store “Don’t buy a Samsung Galaxy III they are pieces of garbage” I cleaned it up a little, but still got my point across. I also told her that I would blog about it and send a letter to the corporate office of both Samsung and Verizon. I don’t think that she believed me, but here I am taking my time for this stuff. Time I don’t have much of, but I feel very strongly about this situation. I was lied to and Katie had the nerve to tell me that if I get a replacement phone from them, it would be a refurbished unit even though I just purchased the unit 3 weeks earlier. THAT is unacceptable by any standards!!!
Needless to say I left the store totally dissatisfied with Verizon’s customer service and the Samsung Galaxy III phone. I have not put any unusual apps on my phone nor have I downloaded a new calendar to my phone and I am still having the same issues with dropped calls and bad speaker phone. I will not put any time into this phone for them to tell me they need to reset the whole darn thing again! I am not going to bother going back to that Verizon store, because I know that they will not lift a finger to do anything about it.
My husband wants an IPhone 5. We will not be purchasing this from Verizon and I will probably eat the cancellation fee and go through AT&T so that my husband can get his IPhone. I will never purchase another thing from Verizon, this is not the first time that that they have let me down.
I hope that this letter, blog, facebook, YouTube note will open some eyes with regard to Verizon customer service and the Samsung Galaxy III phone. I don’t know if it will, but with social media as it is, I hope it DOES!
Thanks for nothing Verizon!!!
Sincerely
Donna {edited for privacy}

These forums are dedicated to Residential products and services offered by Verizon.
For help on Verizon Wireless issues, please post your topic on the
Verizon Wireless community.

Complaint about customer service and business practices

I am creating this post to make public a complaint i have about unethical practices and poor customer service with Verizon.
Here is the story:
A few months back our landline stopped working. Called Verizon and followed all of the troubleshooting steps to try and fix the problem. No dice. I called again- they said they could send a tech out to fix the phone line- and was told specifically that if the problem was INSIDE the house and involved the tech coming INSIDE then there would be a $91 service charge. If the problem was OUTSIDE the house, no charge. So cautious that the problem might be inside, I replaced the phone jack and tried multiple phones etc to make sure it was not an inside issue. Called back and scheduled an appt. The tech came out- was extremely friendly and immediately located and fixed the problem- IN THE BOX OUTSIDE. Said there was a short in one of the lines at the box. It took him less than 5 min. I said- that was easy! He said- yup- and will save you money too (by not having to go inside). That was that. The next month we got our statement (we're on autopay)- and there it was- $91 charge. I called customer service- and after some passing around and review of the tech's notes by the rep- that stated he did NOT enter the house, they agreed to credit us back the $91 on our next bill. That was last month. Statement arrives today- NO CREDIT. I call back. After more passing around I am finally told that it was not credited because our "request" was denied. What? I said? The request was reviewed and denied based on the "notes" showing that i was "informed of the charges at the time of service"? Um, what? No i wasnt. I was informed MULTIPLE times PRIOR to the appt that i COULD incurr charges if the tech came in the house. He did not- his tech notes even state that. So now i get passed to a supervisor. He tells me that the tech notes state that i was told of the charges at the time of service. Funny- the month prior to that when i first called the notes did not state that at all- they simple said that he did not enter the house. Somehow after my "request" was filed the tech notes were modified. The supervisor was very curt and short and said the case was already reviewed and denied- no credit. He then goes on to say that the reason for the charge was because the tech did work on a line that LED into the house? What? Don't all the phone lines LEAD into the house? And regardless- it was explained several times to me that the ONLY charges would be if he came in the house. I have been a loyal Verizon customer for years- but i was shocked and quite frankly **bleep** off. NEVER was i told about any charges during the service. In fact i was told the exact opposite- that there would be NO charges since he never entered the house. This is a horribly deceptive practice- and i am NOT HAPPY. I told the "supervisor" so- who didnt seem to care at all- and told him that i would consider canceling my service because of this- at which he happily said "would you like me to transfer you to cancelations?" wow. Unfortunately I am still locked into my 2 year agreement- however i will unquestionably be looking to switch to brighthouse after its up and will be recommending likewise to my friends and family. You simply cannot tell a customer one thing and then charge them for another. Dont they record all the phone calls for "quality assurance"? Well if so, then they need to listen to the calls i made prior to the appt to ensure that i would NOT be charged if the tech did not enter the house. I triple confirmed this. Verizon has completely lost any credibility in my opinion. NOT HAPPY.

so yesterday i posted the below complaint about my experience getting charged for service on my landline. After some "private chatting" with various verizon people i got the response that follows. unbelievable. i will without a doubt be canceling my verizon service as soon as my contract is up and will definately be recommending the same to friends and family.
here is my original post from yesterday:
I am creating this post to make public a complaint i have about unethical practices and poor customer service with Verizon.
Here is the story:
A few months back our landline stopped working. Called Verizon and followed all of the troubleshooting steps to try and fix the problem. No dice. I called again- they said they could send a tech out to fix the phone line- and was told specifically that if the problem was INSIDE the house and involved the tech coming INSIDE then there would be a $91 service charge. If the problem was OUTSIDE the house, no charge. So cautious that the problem might be inside, I replaced the phone jack and tried multiple phones etc to make sure it was not an inside issue. Called back and scheduled an appt. The tech came out- was extremely friendly and immediately located and fixed the problem- IN THE BOX OUTSIDE. Said there was a short in one of the lines at the box. It took him less than 5 min. I said- that was easy! He said- yup- and will save you money too (by not having to go inside). That was that. The next month we got our statement (we're on autopay)- and there it was- $91 charge. I called customer service- and after some passing around and review of the tech's notes by the rep- that stated he did NOT enter the house, they agreed to credit us back the $91 on our next bill. That was last month. Statement arrives today- NO CREDIT. I call back. After more passing around I am finally told that it was not credited because our "request" was denied. What? I said? The request was reviewed and denied based on the "notes" showing that i was "informed of the charges at the time of service"? Um, what? No i wasnt. I was informed MULTIPLE times PRIOR to the appt that i COULD incurr charges if the tech came in the house. He did not- his tech notes even state that. So now i get passed to a supervisor. He tells me that the tech notes state that i was told of the charges at the time of service. Funny- the month prior to that when i first called the notes did not state that at all- they simple said that he did not enter the house. Somehow after my "request" was filed the tech notes were modified. The supervisor was very curt and short and said the case was already reviewed and denied- no credit. He then goes on to say that the reason for the charge was because the tech did work on a line that LED into the house? What? Don't all the phone lines LEAD into the house? And regardless- it was explained several times to me that the ONLY charges would be if he came in the house. I have been a loyal Verizon customer for years- but i was shocked and quite frankly **bleep** off. NEVER was i told about any charges during the service. In fact i was told the exact opposite- that there would be NO charges since he never entered the house. This is a horribly deceptive practice- and i am NOT HAPPY. I told the "supervisor" so- who didnt seem to care at all- and told him that i would consider canceling my service because of this- at which he happily said "would you like me to transfer you to cancelations?" wow. Unfortunately I am still locked into my 2 year agreement- however i will unquestionably be looking to switch to brighthouse after its up and will be recommending likewise to my friends and family. You simply cannot tell a customer one thing and then charge them for another. Dont they record all the phone calls for "quality assurance"? Well if so, then they need to listen to the calls i made prior to the appt to ensure that i would NOT be charged if the tech did not enter the house. I triple confirmed this. Verizon has completely lost any credibility in my opinion. NOT HAPPY.
This post was followed by an online chat with a verizon person last night- who, after reviewing my acct and the notes on the acct said the following:
{edited for privacy}
WHAT? First off I WAS NEVER INFORMED THAT THERE WAS A DIFFERENCE OF WHERE THE WIRE WAS OUTSIDE MY HOUSE. I was simply told if the work/wires were ANYWHERE ON THE OUTSIDE of the house, which they were, then no charge. "Internal side of the NID leading into your home"- THIS WAS STILL ALL OUTSIDE! NO ONE EVER SAID IF THE WIRE WAS ON A PARTICULAR SIDE OF THE NID BOX I WOULD BE CHARGED! ONLY IF THE WORK WAS INSIDE OR OUTSIDE THE HOUSE! THIS IS CRAZY! AND ARE YOU SERIOUS ABOUT AN INSIDE WIRE MAINTENANCE PLAN? WHO THE HELL HAS THIS? OR HAS EVEN HEARD OF IT?
I AM SIMPLY AMAZED THAT A HUGE COMPANY LIKE VERIZON FEELS THE NEED TO BULLY AROUND AND TAKE ADVANTAGE OF PEOPLE LIKE ME. SHAME ON YOU VERIZON. CLEARLY I HAVE LITTLE RECOURSE HERE, HOWEVER AS MENTIONED BEFORE I WILL BE CANCELING MY SERVICE AS SOON AS MY CONTRACT IS UP (TO AVOID ANY RIDICULOUS EARLY TERMINATION CHARGES0 AND WILL BE RECOMMENDING THE SAME TO OTHERS. I WILL OF COURSE BE FILING A COMPLAINT WITH THE BBB AND ANY OTHER CONSUMER ADVOCATE GROUPS THAT I CAN - NOT THAT I EXPECT ANYTHING TO COME OF IT- BUT TO SIMPLY LET THIS GO ON RECORD. SHAME ON YOU. YOU CANNOT TELL A CUSTOMER ONE THING AND THEN DO ANOTHER. LISTEN TO THE PHONE RECORDS FOR WHEN I CALLED TO MAKE THE APPT- ALL I WAS TOLD IS THAT THERE WOULD BE NO CHARGE FOR WORK DONE OUTSIDE THE HOUSE...ONLY CHARGE WOULD BE IF WORK WAS DONE INSIDE. WOW. SIMPLY AMAZING.

Problems with Customer Service AND unexplained charges!

I've been with Verizon for I-don't-know-how-many years, and through the years you are bound to have a few problems here and there but some of the problems are just ridiculous! It's also the same reocurring problem!!!!!!!!!!!!!!!! I was with Alltel first, before it was bought out by Verizon. The years I was with Alltel, I didn't have near as many problems. It seems EVERY time I do the smallest change or something to my phone or bill, I get a ridiculous amount of charges that I was NOT aware of, nor told about... EVEN IF I ask "So this isn't going to change my bill, or there will not be any unexpected/unexplained charges that I don't know about?"... BUT not matter how many times I ask... and NO matter how many times I am told "no"... there always is. For example.... last year, I updated and signed a new 2 year contract and purchased the first Driod. Before, my 30 day warranty was up, I was having problems with my Driod, and decided to send it in and get a new one. Before I did this.. I called customer service to make sure there would be no interuption in my bill, and there wouldn't be any unexpect charges, and there would be no difference in anything. I was told there was not, and once I recieved my new phone, just send it in and nothing would be changed. Of course, when I get my bill.. I see I was charged $500 for the new phone. It was explained to me that my credit card was reimbursed (which I never check that card, because I never used it expect to purchase the phone) and that I was recharged for the new phone, since it was a new phone. So I had to fork out the $500 (on top of my bill) and then wait months to get the $100 rebate card. Months after that, I "assumed liablity of my line" because I was on a plan with my family. I decided to have my own line, so I "assumed liability." I was not told that when I did that, I "renewed" my contract date. So I just added 6 more months to my 2 year contract. Was NOT told about that! Then again...... I was recently having problems with my Driod (the screen went black and would not come back on.) I had to turn on an OLD motorola razor, so I would not be without a phone for two days while I was waiting on my phone to come in. As soon as my phone came in, I had my Droid turned back on. I recieved my bill recently, and my bill was $200 over what it normally should be.... so I called in... apparently, when I had my phone replaced, they dropped off my data package and when I recieved my replacement driod, they never put it back on. So I was being charged for alllll my data usage... again I was NOT told about this. I wasn't even aware that they had dropped off my data package, and when/where did they get the authority to do that??? These are just a FEW of the problems that I have had.................................
Does anyone have these reoccuring problems!?

I understand that my bill can be viewed online, and I do view it fairly regularly, so if there are any unexplained charges, I can call Verizon asap. The problem does not come from me not understanding my bill, but from customer service. I have been with Verizon for a very long time, and it is a continuing problem. Where did Verizon get the 'OK' to drop my data package off my plan? Who authorized that?
After calling Verizon and trying to find out the problem, the gentleman told me that when I activated on old phone while I was waiting on my new Droid to arrive, my data package was dropped off and I "should" have been told about that. When I reactiviated my new Droid, I "should" have called and had them restart my data package. I was not aware that when you activate an old phone that data plan is taken off your plan. In all my years of having cell phones, I never make two years with one phone. I have always, at one point, had to turn on an old phone, and my data package has NEVER changed. Why would I have my data package dropped and why would I have to call Verizon to have it restarted. I would never know to do that unless I was TOLD that my data packaged HAD to be re-added when I recieved my new phone, but I was never told of that.
All of that is beside the point, the point is, Verizon was never given the authorization to change my plan. Never. My bill was taken care of and readjusted, and I am thankful for that. It does not change the fact it is always a hassle with Verizon Customer Service and I am always the one having to PROVE that I am not at fault, or that I was NEVER told of certian things. EVERY TIME I HAVE CALLED CUSTOMER SERVICE, I AM TOLD "I'M SORRY, THEY SHOULD HAVE TOLD YOU THAT."
"they should" does not help my bill with the extra armount of charges.

Customer service and computer have gone from bad to totally unbelievable

I have a friend who was not computer savvy and asked for my help in purchasing a computer before going on vacation. I have been a best buy customer for a very long time,I would say my house was a best buy house.After the experience that she has endured and continues to deal with,I'm sorry that I took her to best buy.I private messaged Karina on the 12th so as not to make a fuss if I could get help privately but did not receive a response.The saga of customer service and her non-functioning computer from two stores in town has gone from bad to totally unbelievable.I used to work customer service and if I had treated my customers in the manner she has received I would have been looking for a job.She was accused of stealing money or the computer she paid for, she has been lied to, delayed from her vacation, had her extended warranty cancelled,numerous other things and is still dealing with a computer that is not functioning properly. I'm trying to help her and this has become harder and harder to do.I would appreciate some help as we have asked to speak to a district manager and that seems to be an impossibility.

Hi deafdragon,
It sounds like your friend is going through a complete and utter nightmare of a situation, so it’s very nice of you to be reaching out to us on her behalf. Trying to receive service on a broken computer should never be this difficult, and it’s especially concerning to hear of the serious allegations we’ve reportedly made against her while requesting assistance. As I’d hate for this to cause you both further aggravation, I’d really appreciate the opportunity to see how I may help.
Due to our Privacy Policy though, I’m unable to discuss the details of your friend’s case with you. Please have your friend create a forum account using her email address we may have on file with her Best Buy account. From there, please tell her to send me a private message with her full name, contact information, and any information she wishes me to know so that I may see what options we may have available for her.
Respectfully,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

There was a problem processing your order, please contact our Customer Service team for assistance.

when i waned to buy and finished filling all the (*), i clicked on conifirm membership they worte this in a red color:
There was a problem processing your order, please contact our Customer Service team for assistance.Middle East & North AfricaBahrain: 80081097Egypt: 08000000447Jordan/Kuwait/Lebanon/Qatar/Yemen: English +44 207 365 0735Jordan/Kuwait/Lebanon/Qatar/Yemen: Arabic/French +44 203 564 4145Oman: 80077173Saudi Arabia: 8008446638Tunisia, Morocco and Algeria: +33 157324642United Arab Emirates: 80004443085Commonthwealth of Independent States (CIS): +44 207 365 0735

Asmaa,
Other than using the suppport phone number, you may try a chat here:
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

I can't renew my plan. It always say"There was a problem processing your order, please contact our Customer Service team on 30714922 for assistance."

I can't renew my plan. It always say"There was a problem processing your order, please contact our Customer Service team on 30714922 for assistance."
I can't find my payment info and renew button. Please help me!

In this forum, we can't help with purchasing issues.
My suggestion is to call that phone number.

No Customer Service and lack of product display

Today I made the trip to our local best buy in Lexington Park(California), Maryland where we have bought all of our tv's and electronics. We have decided to get a new 70 in led tv for our living room. My wife and I were very disappointed in the displays at the store. They didn't have any tv's on display that were bigger then 60 in. We waited over 20 mins for a sales person to come over and ask us if we needed any help which never happened. It was around 10:30am on a Monday morning so the store definitely wasn't busy, it is a small store and we noticed there was only one other couple in there at the time(which also no one walked over to them to ask if they needed help). I saw 4 workers just standing around on the floor talking, there were 2 at the door as "greeters" who weren't doing anything. So after their poor customer service and lack of displays I will never buy a tv from Best Buy again. Also it doesn't say much when we went to WalMart and found multiple 70 in tv's on display & in stock which were cheaper than Best Buy online and in store, which is saying a lot because our local WalMart NEVER stocks anything. I thought Best Buy was an electronics store?

Hello Drumm42,
Thank your for taking the time to write to us! It is ever our goal to ensure that you get the help you need when you visit one of our stores. I regret that our representatives at the Lexington Park store didn't take that aspiration to heart when you visited recently. I know that I would be -- and have been on some occasions -- frustrated by such neglect.
Considering that you weren't able to find a selection of TVs in the size you were hoping to purchase -- and the lack of attention from the store's staff -- it sounds like your overall experience was far less than ideal. I realize that you weren't approached while in the Home Theater department, but did you speak to a representative or manager about your experience?
John|Social Media Specialist | Best Buy® Corporate
Private Message

Terrible Ordering experience, even worse customer service and potential bait and switch

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