Terrible reading experience...

I downloaded the AIR app on my Macintosh to read monographs made available by my university library.
The resulting pages are one-third-filled with a single page-wide column of tiny text — text that occasionally overlaps with itself. So far as I can determine, the text cannot be reflowed into a more readable format/larger size. This makes printing untenable: the text size is too small *for me,* and I use no vision correction, in the resulting document. It is too small to read un-zoomed on a 22-inch display. God help the laptop set. The footnotes are not only not hyperlinked, but the UI makes it very difficult to move back and forth between the main text and end-notes. Even advancing a page at a time cannot reliably center on the third of the page that has any text on it. In short, this is totally unusable.
I'm not sure if this is Adobe's fault or the fault of whoever authored the eBook, but it sure as hell isn't working for me. Is there anything I can do?

Thanks Jim_Lester.
The file I downloaded from the library catalog was a .acsm file. It seems, poking around, that the book file is a PDF, which certainly explains why I couldn't reflow the text. There wasn't any especially obvious way to find that out — e.g. greyed out controls for resizing and reflowing text, that would make clear that those options weren't available with this document.
As for AIR, I guess I was fooled by the total lack of standard system menus, scrollbars, controls, etc.: there's no "Select all...", no "Find Again...", no Application Preferences... It isn't really a Macintosh application at all.
Well, this is one of those situations where other people — at the library, at the press — have made choices that I just have to live with.

Similar Messages

Asking for comparisons of the reading experience (books) on an iPad vs an iPad Mini before I buy

I'm looking for comparisons of the reading experience (books) on an iPad vs iPad Mini. Would prefer getting the Mini, but wonder if the screen is too small for prolonged reading?

Reading on a glossy glass LED backlit LCD is sometimes difficult for some people - they report eye strain and headaches and such. If you are like that, then for a dedicated ereader, that pretty much rules out any tablet with a glass LED lit screen (iPad, iPad mini, Kindle Fire, Nook tablet, Kobo Arc, and so on).
If you do not like using glass LED/LCD screens for long periods, then a B&W eINK screen might be much better for you - like an original Amazon Kindle model, or a Nook Simple Touch or a Kobo Touch.
As long as the screen is alright to your eyes, and if you want to read magazines or enhanced eBooks with color art and such, then you would want an LCD screen, the choice between iPad or iPad mini is mainly a choice about the size and weight of the device. One nice thing about an iPad is reading in landscape mode on the big screen as that just works well with certain formats or book layouts (and is much better for magazines, IMO). However, the iPad mini is much smaller, lighter, more comfortable to hold for long periods and more easily slipped into a coat pocket or bag.
While I love my iPad, I actually use my Nook Simple Touch (the original model) if sitting down to read for a long time. It is the lightest ereader I've ever held, and the size is perfect for one hand holding while reading. The eINK is superb for text only novels and such, and it is a non-glare glass screen (it does not use capacitive touch for control - the touch control is via infrared LEDs mounted along two sides of the device, forming an infrared grid over the screen). My Nook Simple touch is about 1/3rd or less the size of an iPad weighs right about 7.5oz, while an iPad is a bit over 23oz. That difference may not seem like much, until you've been sitting holding it for a half hour trying to read. The iPad mini is only about 11oz, so maybe a nice compromize weight, as long as you like the screen for long periods of reading.
P.S. I do read a lot on my iPad too, as glossy LCD screens do not bother me, but if settiling down on a weekend to read a novel, I'll tend to pick up the Nook ST instead.
That also begs the question of whether you want a truly (or mainly) dedicated ereader, or do you also need tablet functions as well (email, web browsing, other apps/functions). eINK readers are pretty much ereaders-only, as the screen technology is really only good for displaying text, and is much slower to refresh than an active matrix LCD is.

Terrible Customer Experience at both the store & call center!

I’ve just had the worst customer service experience at Version Wireless. Absolutely TERRIBLE!
I upgraded my plan to the unlimited shared plan to avoid wireless overage charges. I attempted this through the Verizon application but I had concerns because it kept timing out. I tried to call into the call center but after waiting on hold for 30 minutes I hung up and gave the app another try. When I logged back on it looked like the change was made but I kept getting overage messages. I figured this was an old message from before and would go into my local Verizon store when I got back into town to verify.
A week later I got back into town and went to my local Verizon store for help (10/22/12). I had a terrible experience. I was greeted at the door and my name was taken down. I sat there and waited, and waited… I finally approach a Verizon employee to ask if they could just help me real quick. I was quickly dismissed, he said he could not help. So I waited even longer… Finally, the door greeter came up to me again and asked if I’ve been helped. I said no of course… He said it looks like he forgot to add my name to the list.
Finally, after an hour of waiting, I was seen. The Verizon person who assisted me confirmed my plan did change but noticed I was billed overage. She said I'd have to call into the call center to discuss my plan further and why I was charged overage (frustrated)!
So, I called the call center again, got passed around… Finally got a rep who said this was all my fault. She said “I” asked to plan to start NEXT MONTH, not this month which was totally false. I explained to her the situation with the application timing out but she said it’s still my fault. I asked to speak to her manager… I get her manager on the phone (Teresa) and she empathized with my situation and apologized for the error but said since the bill cycle just closed she could only offer a 40% discount. This is just crazy… How does a company know they’re wrong only offer a 40% discount on the overage for their mistake?
Long story short, I did not take the 40% as that is just a slap in the face. I’m in the process of escalating this to their executive level to see if they can listen to my story.
Terrible! Verizon may have the most 4G LTE Coverage but the WORST customer service by far! “Customer is always wrong!”

First of all, I assume you mean unlimited minutes and texting since Verizon does not offer unlimited data anymore.
How is Verizon wrong or "know" they are wrong. YOU did not "speak" with anyone from Verizon who told you the change had in fact taken place. YOU, instead, looked online and it "appeared" the change had been made even though you were still receiving overage messages. YOU assumed it must be an old message. At this point YOU still had not gotten confirmation that your new plan was in effect, although YOU continued on as if it had.
And YOU think that "Verizon" is wrong. It seems that YOU were the one who was wrong. I would take the 40% if you can still get it.
It seems that they are offering you a discount even when they don't really need to. How is THAT bad customer service?

Terrible Connection Experience

The experience I am currently in the middle of, trying to get a BT line re-connected to my house, is by far the worst example of customer service I have ever experienced. I am currently so frustrated that if I get no progress by Monday I will stage a sit-in at my local BT office in Aberdeen until someone who knows anything about my actual order speaks to me.
My house has been connected to a BT line for years, and only recently was disconnected by the tenants moving out. There has been phone and broadband from BT at the property and the house has the BT sockets etc. Until today there was actually a dial tone on the line which mysteriously has now stopped.
I ordered the line to be re-connected over a month ago. Took the day off work for the engineers appointment last week. When they didn't turn up I called, and was told that it didn't need an engineer. Have been told a series of new dates when the line would be connected - all rubbish. New dates are often a couple of days ahead, and then jump 4 weeks ahead without explanation.
The overseas call centre have no idea at all why the dates are changing , but they do have some rudimentary training in telling soothing lies to clients varying from 'if you are not technical I couldnt explain' (to my wife) to 'bad weather has caused delays' to 'a very difficult technical issue, our best people are working on it' to (the probably honest) 'there are no engineers'.
BT is terrible. If you have any option choose another company. The customer service system is dishonest and offensive in its willingness to waste the customers time. Read the BT code of conduct and assume that every statement is the opposite of the reality you will experience.

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Terrible shopping experience about my Ideapad Ultrabook U410

I write to complain about the poor product and bad service of Lenovo. I purchased my laptop on the lenovo.com in September, 23th, 2012. The order # is [Moderator Note: Edited to protect privacy.]. I strongly dissatisfied with the product and service of Lenovo for the following reasons.
First of all, the laptop I purchased from Lenovo is in bad quality. It has two hardware problems since I had it.
The first one happened within one month since I owned it. I found the laptop was very hot when it worked. I thought it would be the problem of the fan. I called the technical service center for help and request a return or replacement. They told me it was a minor problem that may not be caused by the fan and I did not need to return it. They did something online for me and told me the problem was solved. At the same time, they persuaded me to update my warranty. I bought it and I thought I can use the laptop without any other problem since then. But in the following weeks, I found that the computer still heated when it worked. I gave them a second call and they realized it should be something wrong with the fan. I request a replacement or return and they said if it was caused by hardware problem they can make a return or replacement for me. I thought I can replace it so I cancel the updated warranty I previously bought because I think it may not shift to the new computer. For this problem, I waited for about one week for someone came to fix it. The man who fixed it told me he could just fix problems but not make determination for replacing a laptop for me. I am urgent to use a computer so I accepted him to fix it for me.
The second problem comes out Last Friday (Mar. 15, 2013). I could not enter the windows system even though I did not do anything on my laptop before then. I called the service center again and she asked me to use the one key recovery. We found that it did not work even though I choose the one key recovery. I requested again to replace it or return it. But the staff rejected and asked me to talk with her supervisor. I talked with a supervisor and he told me the senior supervisor will call me within 3 days. I waited for the call for four days so far and no call from Lenovo. I wrote email to saleservice of Lenovo to complain the problems and they told me their supervisor would call me within 24 hours. I did not receive the call either. I have been waiting for their solution for about one week and the problem is still there. I am urgent to use my computer because my study materials which I need to prepare for two important examinations coming soon are in the computer. In addition, I could not access my online courses without a computer.
The second reason is that the service of Lenovo is terribly bad! First, I have wasted lots of time on dealing the poor computer. For the first problem, I called the support center at least five times and spent about 30-60 minutes for a call. What I got is not solution but persuading me to update the warranty. For the second problems, I have wasted four days to wait for support but I still do not know who can help me and where I can ask for help. The supervisor told me I have to wait for three days until they get a solution. But they did not call me. I wrote email to them and they told me they will call me within 24 hours. They did not either. When I called the technical support center, they told me they just provide technical support. When I called the sale service, they told me I should contact the technical support center if anything wrong with the computer. No one took the responsibility of the bad quality or the terrible service. As a customer, I have to pay for the poor product and bad service, and even lots of time on it. I have wasted about one month totally on the problems of the computer even though I have had it only for six month. Terrible experience! No one actually cares about my problem.

Hello icelovecool,
I am sorry to hear about your problems with the U410. It must be extremely frustrating. I am a volunteer here and do not work for Lenovo, but I will see if I can find someone to help you.
ThinkPad: T530 / X1 Gen 2 / Helix - Yoga: Tablet 2 Pro (Win) / Yoga 3 Pro
If you find a post helpful and it answers your question, please click the "Accept As Solution" button.
Lenovo Advocate ~ I am not employed by Lenovo or Microsoft. I am a volunteer.
Microsoft MVP - Consumer Security
SpywareHammer

Terrible customer experience, this is why people buy from Amazon

Hi,
I use to love bestbuy and decide to give bestbuy a chance to win me back after years of buying from amazon. This was probably the worst mistake ever as buying experience was horrible.
First, the biggest reason why I decide to purchase from bestbuy was due to the haul away. I calledl customer service and the person told me it wouldn't be a problem with haul away because my dad is about 70 years old and he wouldn't be able to throw away the old LCD tv he had. After the phone call was over, I got an email telling me the order staus and the shipping address was wrong. I had to called back (wasting time here) to change the address and was hung up on during transfer which then I had to be put on hold again for another 10 mins and was told the shipping was updated. Good, I thought that was all settled until I found out today that the item was being ship via UPS. I'm pretty sure UPS doesn't do haul away and I called bestbuy to confirm what is the deal with the haul away. They told me the haul away is for 50 inch and over and they can't do anything about it unless I pay 69.99 to haul it away. This is unbelivable and I'm done buying from bestbuy. You just lost the customer forever..
3 phones just to get one tv and bestbuy still can't get it right. If I wanted to do this way, I would have done this in amazon and 5 mins i would have been done. Thanks for making buying a tv the worst experience in my life and i brought plenty of LCD tv in the past.

Hello hyenug,
It was very nice of you to purchase a TV for your father. I’m sure he was ecstatic to know it was on its way to his house, only to be disappointed that there wasn’t a free haul-away service attached to his order. It sounds like you may have been led to believe this was the case, and it’s regrettable to hear we may have incorrectly set this expectation when helping you purchase the item over the phone yesterday afternoon.
When purchasing a 51’ TV or larger, we tend to have a delivery option available to those who would rather have the convenience of us hand delivering the item to the address of their choice. If delivery is purchased (or provided free with certain TV purchases), there should be a complimentary haul-away service that may be added to the service order so we may properly dispose of your old item in an environmentally friendly way.
As your television is a 48” model, delivery is not an option for your purchase. This means any haul-away service would be at cost to you should you wish us to remove your current TV from your father’s home, and this could explain why we couldn’t honor your request for a free haul-away service when you called us earlier this morning to attempt to modify your online order.
Please know I greatly appreciate the feedback you’ve provided us, and I’ll be sure to document your concerns so the appropriate internal corporate teams may review them for potential coaching opportunities. I’m truly sorry for any frustration or inconvenience this experience may have caused, while it sounds like this misinformation and experience has tarnished your opinion of us, I truly hope you will provide us another chance to win you over in near future.
Respectfully,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Most Terrible Shopping Experience in Store #558

On 8/2/2014 my husband and I went to the Best Buy AVENTURA FL (Store 558) to purchase Ipad Air because we saw the flyer that it was in promotion from 8/2 to 8/4. I also planned to buy a charger for my cell phone.
I asked a female employee to get two black 16G Ipad Airs out of cabinet for us, one for me and the other for husband. When she was checking out the first ipad, I gave her a "10% off one single item coupon" from USPS moving package. She scanned the coupon and it worked. Before I swiped my credit card, she said she want to talk with her manager to see if he accept this coupon or not. When the store manager came up to the counter, he asked me where did I get the coupon. I told him that I got it from USPS when I changed my address online. My husband also got one because he moved out with me. After he verified the coupon, the manager told me that the Ipad Air was on sale and could not be combined with any coupon. He said since the female employee already scanned my coupon, he will accept that coupon. But for the second ipad for my husband, he would not accept any coupon. My husband agreed and said he don't want to buy his ipad air as long as I can get one.
To our supprise, the female employee void out my transaction and put both two ipad airs back into the cabinet. Therefore, I told her that I still want my ipad and asked her to continue my transaction. The female employee did not answer me. Instead, she gossiped with other employees and then went to find the manager. I could not hear what she told the other employee, but after she said something to the manager, the manager came to me saying "I'm not going to sell anything to you. You must leave the store". I was shocked at his reponse, I immediately asked "Why not?" He responded "The reason is I do not allow coupon on sale items". I argued back trying to get a valid reason becasue I could not accept his response as a valid reason to be denied shopping " Didn't you allow the coupon for one ipad just now? Also, even you don't allow coupon, you have no right to let us leave the store." He repeatedly said "I have the right to let you leave and you must obey".
At that point I knew it was useless to continue arguing with him, so I asked the manger for his name card. His name is Shakir (removed per forum guidelines). I told him I would file a claim for this unfair and unreasonable treatment. I tried to get the name of the female employee also, but Shakir refused to give me more information and pushed me out the store. He even told the guard to "make sure they could not be able to get back into this store".
Never in my life have I been turned away from a store, denied from buying something. Expecially I am preganent, and I felt my baby kicking me inside when I was pushed out the store. I felt a lot insulted and could not help to cry after back to my car. I had no idea why Best Buy give manager such right to treat customers in this way. Maybe it is becasue my husband and I are Asian, minor in US.
I believe not every Best Buy employee were trained to be work in this way. But for Aventura Best Buy store, most reviewers in google and yelp only give this store one star and claimed this store as the worst Best Buy store they ever been to. I do not want more people to get unfair treatment in the fure, so I make a decision to file a formal complaint to Shakir and that unnamed female employee. Hope someone can tell me how to file a claim and help me get a better explenation and apology. Thanks.

Hello CCLiu,
Visiting your local Best Buy store to purchase an exciting new product like an iPad Air should be fun and exciting, not a cause for conflict and unhappiness. There is never a time when it is appropriate for our store managers or staff to be anything but respectful of you and our other customers. I very much regret that you had to cope with such unprofessional behavior.
I'm at a loss to explain why your transaction was handled the way it was, but I would like to work with you and the store leadership toward a mutually satisfactory resolution if at all possible. To that end, if you would send me a private message that includes your full name and preferred contact telephone number, I will do my best on your behalf.
Please know that I'm grateful that you brought your experience to my attention.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Terrible Transfer Experience - 10+ hours with bad customer service

I've been a Verizon Fios customer for 3 years. For the most part service has been good, though there were a few instances where I've lost internet and cable for no apparent reason for a few days here and there. However, my experience with Verizon Fios over the past few days has been a nightmare. I called Verizon a few weeks ago to tell them that I was moving from an apartment on the 5th floor of my building to an apartment on the 7th floor in the same building. Additonally, I wanted to sign a 2-year contract for phone, tv, and internet. This process went smoothily and my service to my old apartment was to be cut off on 8/10/2012 while the same day my new apartment went get the Triple-play deal on the same day (8/10/2012).
The day finally arrives and Verizon goes 1 for 2 by shutting off my old apartment service (at 6am no less) while not activating my new service. I was told that a servicemen was to be sent between 1pm-5pm. At 4:00pm I call Tech support to check on the status of my order, and they tell me that there are "engineering problems" in my building and there are not enough "ports" for my service, but that a technician is on his way; he's just running late. 6:30pm rolls in and still no contact from a technician or anyone. I call again, 45 minute wait, talk to another support person who tells me the techician is still coming; just running late. It's now 10pm and I call Tech support again. I get tossed around from department to department (Tech Support, Sales, Fiber-Optic installation) and finally I'm told that the "engineering problem" will be resolved in the morning 8/12/2012.
The next morning, 8/12/2012, 11am, no contact at all so I call Tech Support again, 35 minute wait. They now tell me that no technician will be coming out because there's a "serious engineering problem" and they try to schedule me for 8/16/2012. I say that's unacceptable, and that I need a technician out that day (8/12/2012). My customer support puts me on hold for 20 minutes, comes back on the phone, only to hang up on me. I stop trying to call Tech support, and head out of my building around 4pm and right in front of my building is a Fios technician. He says that he's there for another apartment! I ask him about the "serious engineering problems" they're having in my building. He has no idea what I'm talking about and when asked if he'd take a look at our apartments connection, he declines. So at this point, I know I've previously been lied to about my techinical issues and that they couldn't send out a technician until 8/16/2012.
Extremely frustrated, I call customer service tech support again, 45 minute wait, and I talk to Michele who tells me that my order is still pending (yea I figured that) but that it's in the system as only phone and TV, no internet! So it just keeps getting better! She fixes the order to reflect tv, phone, internet and and then connects me to Fios "elite" customer service, to reschedule my technician appointment, and to talk about compensation (first mention of this). I talk to Carolyn{edited for privacy} (SP?) at Elite customer service and she says she is talking to dispatch to get a technician out that day 8/12/2012. I get put on hold for 40 minutes and then Carolyn comes back on the phone to say that she'll give me a call back when a technician has been dispatched. I give her my cell number and say goodbye. Hours go by and no call back. I call back customer service, immediately ask for "elite" customer service. I get put in touch with Ms. C{edited for privacy}. I ask to be put in touch with Carolyn, but Ms. C{edited for privacy} has no idea who I'm talking about. I tell Ms. C{edited for privacy} my story (pretty angrily at this point). I request that she tell me the employee numbers of the people that have worked on my account the past couple of days so that I can make a formal complaint. Ms. C{edited for privacy} tells me my account has only been notated once (the 10pm call I made on 8/10/2012). Ms. C{edited for privacy} offers to reschedule my technican but offers first again 8/16/2012. I say no way, and then she offers me 8/12/2012. I accept reluctantly. I also inquire about the compensation Carolyn mentioned, and Ms. C{edited for privacy} says that she can't discuss that until installation is complete. Ms. C{edited for privacy} says she'll call me Monday (8/13/2012) to make sure installation went accordingly I ask Ms. C{edited for privacy} for a direct line of contact so I can call her. She gives me the number 443-436-3954. I ask her "Are you sure this is a direct line and I won't be on hold for 45 mintues". She says of course. Turns out this number is a voice mailbox number and doesn't put me in touch with anyone.
Sunday 8/13/2012 rolls around. Our techinican shows up on time (hallelujah!!). Lloyd, our technician, is the first Verizon Fios representative who's on top of his stuff. He quickly deduces that the "serious engineering problem" was simply that the people that lived in the apartment before us did not cancel their subscription. Therefore, they were taking up the "port" we needed for service. Lloyd does his job, and in under 2.5 hours. We have TV and internet, but no phone because Lloyd's technical support needs to do some things on their end.
So the tally at the end of this awful expereience:
1) 10+ hours of calling customer service, tech support, fiber optic installation, sales, and "elite" customer service.
2) Over 5 hours of wait time.
3) Spoke with 12-15 representatives with 3-4 different stories for my problem.
4) Complete failure of communication from Fios.
5) TV and internet installed 2 days late
6) Phone still uninstalled
7) Too many lies to count
I am debating if I should just switch at this point, but I'm not sure if Verizon will penalize me (like they haven't done enough already!) . Anyone know if there's a grace period at which to cancel without penalty? Also Moderators, can you please have someone from your "super duper elite" customer service call me cause this issue is still not resolves and I still need to file a formal complaint either with your corporate office or my state business bureau.
Exhausted,
Mike

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
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Terrible Support Experience

• The technician was completely at a loss.
• The issue is not resolved.
• I was asked to uninstall EVERY Adobe product I owned risking thousands of hours of work in Lightroom.
• I was promised a call back today and instead I received an email telling me my case was now considered resolved.
And I still can't install photoshop after following all of the suggestions here and spending an hour on the phone with a baffled technician.

actually, the techs on the chat were right. You have to speak to ordering to have those changed. I have a friend that works at the FSC and he says that the Techs no longer have the ability to push orders through. He says that they had so many agents pushing orders through improperly (activating the service without it being billed) that they took that ability away and now all those issues must go to the orders department now. So the online chat's and calling "repair" will get you no where now.
But your right, they should have made it clear.
To make it clear for others. This is the info I have.
1-800-837-4966 M-F 8a-9p (your local time zone) Sat 8a-3p Sun 8a-12p
Any other times (after hours) 800-553-0228
Your phone numbers are a little different. They may be additional or local numbers. The ones I listed were the national numbers. Now I have not called them in a long time. I know that the normal hour one is still good, but I'm not sure about the after hour one. It worked the last time I used it.
====================================================================================
Error exists between keyboard and chair.

Terrible Product Experience

What is it with this product? I follow the instructions exactly and yet I constantly get "Do not disconnect" on the iPod and it can not be seen in iTunes. I tried the updated and I receive a "Write disk error" when I try to restore my settings. Any ideas what might be wrong?

Make sure your iPod is connected to your computer. In iTunes, select Edit (from toolbar) then Preferences. Click onto the iPod tab and in the lower-half of the dialog box is an option labeled "Enable Disk Use." If this option is checked, you will have to manually eject the iPod (using the eject feature next to the iPod name under "Source" on the left hand side of your iTunes screen.
If you remove the check from the box, then you will be able to disconnect your iPod as soon as it's finished updating.

Most Wonderfully Terrible Ordering Experience

I'm so glad I tried to come back to Verizon and pre order the iPhone 6 tonight.
After trying to complete an online order twice that errored out at the very end of the process I called customer service hoping to get some help. After waiting a few minutes I was assured that the online chat help would be better suited to help out with my problem. So I waited a couple more minutes to get some help for a rep and she asked me to try the order one more time. I completed the process from start again and got the same error. She asked me to clear my cookies and everything should be all set. After completing the order for the 4th time, surprise, same error. The next solution was to try another browser. I'm not going to humor you with completing an online order on Internet Explorer or Firefox. If it doesn't work on Chrome, the most popular consumer browser by far, I'm not going to bother placing an order that takes 5 minutes to complete for a 5th time. I called customer service the first time hoping that someone could just help me complete the order just to be pushed off to the online chat because they would be better suited to complete my order.
Thanks for nothing. This is one of many reasons I left verizon in the first place.

A simple call to sales would have gotten the order placed.
Oh Firefox is not the difficult to use. And Google Chrome is by no means the number one browser on the market.
I don't like the Windows Browser but use Firefox and Chrome.
You could try using Safari or even Opera Browsers. If one browser decides not to function properly.
Good Luck

Terrible Ordering experience, even worse customer service and potential bait and switch

I attempted to order a TV which is on sale and am the website told me I can't have it delivered. However, I can have it delivered to the store. When I called to ask why if they can deliver it to the store, they can't deliver it to a home address.
They said no and asked why I can't pick it up at the store. I stated I didn't have access vehicle large enough. The rep basically told me it isn't their problem. But I could purchase this other more expensive TV and have it delivered.
How can you offer a item on sale and them limit where you will deliver the item and then offer a more expensive option?

Hello again scimini-
Thanks for providing that model number, I appreciate it.
I put one in my cart and it allowed me the option to schedule for delivery, so I’m not sure why it’s not allowing you that option. It may be possible that all delivery options in your area are booked out for a while into the future or that this TV is not available in any warehouses in your area.
If there is one available in your local Best Buy store, they may be able to place the order for you through their store and set up for delivery. I would encourage you to stop in and speak with them about this possibility.
I hope that this helps!
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

MyFICO Terrible Experience

I called in to myfico customer service today to discuss why my Experian score has not updated in 2 weeks. I explained there have been increases in credit lines and new accts added. Multiple triggers. Equifax and Transunion updated right away, Experian not so much.
The rep I was speaking with went on about how its Experians responsibility to send them the update. I explained to her that I pay myfico, it's their responsibility to get me what I pay for.
I then tell her my monitoring service with credit check totals updates with no problem. So there is no issue with Experian. The rep puts me on hold, comes back and say - we've been noticing that if a customer has Experian monitoring in addition to myfico, Experian does not send updates regularly. Corporate sabatoge! LMAO....
I told her that was a poor excuse to use and I signed up for the other monitoring service just short of a week ago. There is no funny games being played, just poor service from her. I canceled my myfico subscription right after the call.
Terrible customer experience.

this has been addressed in your earlier post.
Your bill shows you were paying for insurance
A stolen phone is blacklisted and can never be used again.
Only the user (you) knows the screen unlock code and Apple ID password . ATT NEVER has this information, never ever. So they could not have unlocked your iPhone.
If you had find my iPhone active, or used it to track and lock your iPhone, it would be bricked now and not usable by the thief.
You initially suspended your phone. This is good for 30 days, after which it is automatically re activated.

Awful shopping experience and potential massive system flaw on Preorder Consoles

Hello, I wanted to take the time to write a lengthy post as it seems BB Corporate is active here and tends to take the feedback given here seriously to document my terrible shopping experience recently at BB store #293 in Rockville, MD.
To give some background about myself, I am an ITPro that has very fond memories of buying some of my favorite tech toys through the years from BB when I first started getting paychecks in High School and I'm now in my mid-30s with considerably more spending power. Even with the rise of online competitors like Amazon and Newegg, I still had a soft spot for BB and their big box presentation while local competitors like CompUSA and CC fell by the wayside. I was happy to see BB make a comeback in recent years and their RewardsZone (MyBB) rewards system has been a mostly trouble-free experience since its inception.
Over the last few years, I tended to make a lot of my big ticket purchases at BB due to the flexibility of their no interest financing, or the option to get 5-10% rewards on purchases paid in full, enough to qualify me for various levels of Elite membership ($2500-3000 spent per year). I was on track again for similar spending this year with the purchase of a Surface Pro 3 for my girlfriend, which I paid in full to receive the 10% in rewards for ~$90 in Reward Certs.
We decided to check out the new consoles as well, and she favored the white edition PS4 so we went ahead and pre-ordered the white PS4 Destiny bundle on Aug. 29 2014 on a whim. I took the option to pay it in full to get the benefit of the 10% rewards and was assured by the sales rep Jesse that the 10% rewards wouldn't be a problem when I picked the console up after the promotion ended, because I had already paid in full.
So we came back on Destiny launch day, 9/9 and it was perfect, great in-store experience that you simply cannot get buying online. Walked in, Jesse was there again and had the console under the counter and even the local Sony rep was there, talking up the game and console. Best part was they started throwing SWAG on us, PS4 lanyard, Destiny Bundle T-shirt and apparently there was even a free Gamers Club Unlocked membership I didn't even know about (I do a lot of research on my buys but again, this was bought on a whim) that was active, so I really felt great about my purchase with a fantastic in-store experience. We went ahead and picked up Last of Us Remastered too, since we loved it on PS3 and we got 20% off with our new Gamers Club membership!
But that's when things started to go downhill. Apparently there was a new employee working that day that Jesse was training, I am not sure if that was where things were missed, or what, but Jesse has provided me great service in the past so I don't really fault him here. We also wanted to apply the $95 in certs to the transaction that would have totaled around $463, so with the original prepaid amount of $450 minus the $95 in certs, we should have been owed ~$80 back to the card.. Instead, I was asked for my BB Credit Card again and it was swiped thinking that was to get the ~$80 back on the card, but apparently it charged the card again for the balance of $463 minus $95 in certs. I thought the transaction was a bit off, but figured they would just reverse the original $450 prepaid amount to charge the new transaction.
Fast forward a month, on 10/11, I checked my BB Credit Card statement to pay off the PS4 and was shocked to see an interest charge. In 3-4 years of having this card, I have never been charged interest once. It was a non-trivial amount of $13 and I traced it back to the 8/29 pre-order for $450 that I thought was reversed in-store. I was then even more shocked to see the 2nd $364 transaction on the card, so I had essentially PAID FOR TWO Playstation 4 consoles!
So I immediately gathered up all my documentation (CC statements, RZ print outs, pre-order and in-store pick up receipts) and headed back to Best Buy. It was a Saturday so things were busy, but the initial CS reps were responsive and tried to help with the situation. The problem is, no one knew how to fix it. Apparently, there is/was a *MASSIVE* glitch in BestBuy's point of sale system where you cannot apply both a preorder AND a RW Cert to a single transaction. The system applies/attaches the preorder to the transaction but does not reduce the balance by that amount, because it is overwritten by the Reward Zone cert transaction. It took at least 1 hour for 2 knowledgeable and extremely helpful tech managers (Alan and a woman I believe named Sheila) who almost immediately identified and acknowledged they had seen this problem before. They also said the sales reps should have known this.
The problem was they kept insisting they could not simply return/void out the in-store 9/9 transaction of ~$363 because it was over 1 month and closed. They also said they could not simply refund the $450 prepaid amount because the system was showing it was already applied to the in-store pickup transaction, even though the receipts, my CC statement all clearly show the in-store transaction was NOT reduced by the $450 prepaid amount.
Now here's where things get ugly, one manager, Nucleo, was called over and simply did not have any intent to help. One of the employees I would prefer not to name said they believed he just didn't know how to fix the problem and they would prefer to just go to their General Manager, Dave. Dave was busy on Saturday, I am sure, so it took him some time to come over, but he genuinely seemed interested in fixing the problem. Together with Sheila, they came up with the solution of voiding out the in-store transaction manually, and then scanning a return for a $15 accessory item to make me whole on the interest I was charged. They also said the prorated portion of the Reward Zone Certs of ~$87 would be refunded to my BB account within a few days.
I thought that would be the end of it....until I checked my BB account a few days later and was shocked to see I had a NEGATIVE balance in RZ points. Voiding the in-store transaction of $363 without refunding the $87 in RZ certs left me in a negative balance! Again, I made my way to the Rockville BB store with all documentation in hand and this time, I packed up the PS4, which I had seldom-used at this point because I simply did not feel the transaction was completed. I fully intended to just return the system and either wash my hands of this transaction, or return it and try to complete the transaction from scratch.
This time, unfortunately, the GM Dave was not on duty, it was only Nucleo. Sad to say, he actually provided better customer service when he tried to ignore the problem. This time, he tried to indicate it was MY FAULT that I allowed myself to be charged twice, asking "what I want to know is, if you paid for it why did you let us charge your card again?". I replied that it was a FLAW IN BB's SYSTEM and that I assumed HIS employees knew what they were doing because I simply do NOT PREORDER consoles on a weekly, monthly or even yearly cycle. At this point, both of our voices and tempers were escalated, it was one of my most unpleasant in-store experiences especially knowing I was being wronged and this person Nucleo had no intention of trying to fix the problem caused by BB's system. In all of this transaction, this dealing with Nucleo is the only reason I am writing this post now, I feel everyone else did their best to try and fix the problem, but this guy is just in the wrong business because his customer service skills are awful. Ultimately the visit ended with no resolution, the employees that had been helpful throughout (Alan, Amber, and one other tall younger man) insisted the certs of $87 would get credited back in a few days and the credits for the original $450 prepaid would also come but may take longer after they spoke with MyBB reps on the phone.
So I waited patiently for another 2-3 weeks and the points from both the prorated $87 rewards (original $95) and the estimated 2250 points ($45) from the 10% $450 prepaid amount had still not yet arrived. When they didn't, I took a different tack and contacted MyBB Elite. The rep was responsive and understanding, and it took a good 10 minutes for her to get her bearings while I explained the situation. I also provided all of my documentation and she was able to verify and document it in her notes. She immediately re-issued or pushed through the $87 in Reward Zone certs from the refunded in-store transaction while I was on the phone, and said the remainder $450 was also in process and should come through in 5-8 business days.
I had to call 2 more times, both times the reps insisted the $450 prepaid was still in process and approved, but it was most likely the same glitch that prevented the prepaid from being applied properly, it simply could not get points attached to it because it was counted as part of another transaction. The 3rd time I spoke with a supervisor/escalation rep and they said the transaction would be funded.
Finally, I called up again a few weeks ago and was at my wit's end because I still did not see a resolution. Somehow, this rep was able to push the amount through which was $45. It was unattached to the original transaction as just Customer Satisfaction. Throughout this experience, I do feel everyone was interested in trying to get this resolved for me except for Nucleo, who really tried to make me feel like this entire ordeal was MY FAULT. The BB rep on the phone apologized and said she hoped this had not impacted my willingness to shop at BB in the future, but I answered frankly, that it has impacted my willingness negatively, as there was numerous deals on various tech toys and gifts in the last few months that I simply did not feel good about making at BB due to this experience.
I wanted to post this so that you can use this feedback as it shows how quickly someone's opinion and preferences can change on a single bad shopping experience. And while I am not one who is going to take a faux-stand and say I will never shop at BB again, I will certainly look at more alternatives rather than going to BB for certain buying habits in the future. Oh, and someone should speak with Nucleo, he is absolutely in the wrong line of business.
Thanks for reading! I will be happy to provide any documentation or member # via PM for your verification if you are interested. Some of the dollar amounts are rough/estimated as this transaction is now so old it no longer appears on my recent 3 month history.
Regards,
Jerry

Dear Jerry,
Thank you for coming to us on the forums and sharing your recent tribulations around this purchase. I can fully empathize with your disappointment in the treatment you spoke of in your post as I have experienced this with other retailers in the past as well. Any frustration this lengthy experience may have caused you is completely understandable. For something that seems like it should be so simple from a customer standpoint like correcting rewards points, can sometimes not be so cut and dry on the other side of things.
I had the pleasure of being a manager in our stores for a couple years before I came to work at the corporate level. There were interactions that challenged my knowledge level and my patience in that time, but I was always working to educate the customer and leave them feeling heard and appreciated. This should be the goal of all of our managers to express through their words and actions with our customers. My apologies if you didn’t witness this in your exchanges with Nucleo. I can fully empathize with your disappointment with the treatment you spoke of in your post as I have experienced this with other retailers in the past as well. Using your email address you supplied here on the forums, I was able to verify your interactions with our phone support and that your points issue appears to have been corrected. This process should not have taken as much effort and follow up on your part as it did.
The information regarding the preorder points issue you described has been documented here for review by the appropriate business teams. Your feedback has also been passed along to the General Manager at the Rockville, MD (store 293) location to be used for coaching and training with his team. Please don’t hesitate to reach out to us with any other questions or concerns. I am genuinely sorry that this occurrence has damaged your inclination to come to Best Buy for your technology needs, and I hope you will continue to visit our stores in the future. Your loyalty is much appreciated.
Warmest regards,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

Truly Terrible Customer Service- Problems With Lenovo U410

Hello everyone,
I would like to share my Lenovo Customer Service experience.
While on holidays in Poland last August, I decided to buy a new laptop in one of the big electronic stores. The laptop, however, developed a fault on the second day. I thought it was a case of bad drivers causing the problem. After I returned from my holidays, the fault was still there.
I contacted the Lenovo Customer Service who requested a proof of purchase. I explained that the laptop was bought in Poland on holidays and sent them on the receipt. A day later, I got an email saying:
"Your machine has been booked in for a full repair at our service centre. Thank you for your proof of purchase.
In 2-3 working days you will receive a letter containing instructions regarding the booking of your collection. The letter will also contain very important terms and conditions in particular with regards to data loss.
Please follow the instructions and your machine will be repaired under warranty."
A few days later the machine was taken off me by a DPD courier for almost 2 weeks. In the meantime I had no other option but to use my father's laptop to do my final year college project.
I was delighted when I got the email:
"We have completed the servicing of your item.
Your item is now being packed and prepared for dispatch. You can track your package online..."
However, 30 mins after using the "newly repaired" laptop, the stripy screen came back! Needless to say, I wasn't happy. I contacted Lenovo again, their customer service agent apologised for the bad experience and said that the laptop will need to be sent back again. For me that meant another 2 weeks without the laptop!
This Tuesday, I finally received the laptop back. After using the laptop for an hour or so, the horrible stripy screen appeared in front of my eyes! This time I was absolutely infuriated!! The laptop was sent back twice and the same problem persisted. I got my phone and rang the Customer Service to ask what the hell is happening?!
The answer I got this time was that the laptop was purchased in Poland and therefore it is not covered by the International warranty!! A few months of dealing with the company, a couple of phone calls and sending the laptop off for a repair twice to be told that they didn't fix it because the machine is not covered by the International Warranty?!
This is my short story of my terrible customer experience! I am not satisfied with the way this company operates, takes my laptop off me, sends the laptop off to their repair centre in Germany to then say that they cannot fix it?! Could anyone who works for Lenovo please explain to me where is the logic in that?

I find it absolutely deplorable of Lenovo that there has been no posted response to this customer service issue. I have been trying to decide for a while now if it was worth purchasing a Yoga 2 Pro as it looked to have all the specs of a PC Hybrid I was hoping for. Well....how wrong could I have been...I had no idea how appalling the customer service is from this company!
Firstly, in the UK...there have been some nightmare stories of faulty items and ridiculous product shipping delays that just seem to keep changing without any thought for the consumer in explaining what the hold up is. If you want to see a fantastic daily updated example of this alone just have a look at the Lenovo UK Facebook product page. Just reading it for ten minutes is tragic. There are so many upset customers in there that it almost seems comical.
The shipping delays are pathetic, they will glady take people's money (including warranties on items that arent there!) and hold it in the Lenovo bank accounts but the slow service and response to those with faults displays a complete disregard for the consumer. I can understand a company being unable to keep up with high demand of a product if it is very good and in demand but this needs to be addressed with admission in communication. Simply advertising a product that people cannot access and dealing with the irate customer-in-waiting afterwards is not acceptable.
Let it be known that Lenovo through their own incompetence have lost a customer before he even purchased anything today. I can only hope that others considering making a purchase will see further posts like this and feel deterred in the same way. That way, Lenovo may finally see that they really need to up their game in terms of service and quality control. To the person that made this post, I can only feel sympathy for the problems you had with them and can only say that you are certainly not alone! Check out their UK Facebook page to see just how terrible the service is (including choosing to ignore the more upset customers while blowing the trumpet whenever someone's problem is "sorted"!).

Terrible reading experience...

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