Terrible Connection Experience

The experience I am currently in the middle of, trying to get a BT line re-connected to my house, is by far the worst example of customer service I have ever experienced. I am currently so frustrated that if I get no progress by Monday I will stage a sit-in at my local BT office in Aberdeen until someone who knows anything about my actual order speaks to me.
My house has been connected to a BT line for years, and only recently was disconnected by the tenants moving out. There has been phone and broadband from BT at the property and the house has the BT sockets etc. Until today there was actually a dial tone on the line which mysteriously has now stopped.
I ordered the line to be re-connected over a month ago. Took the day off work for the engineers appointment last week. When they didn't turn up I called, and was told that it didn't need an engineer. Have been told a series of new dates when the line would be connected - all rubbish. New dates are often a couple of days ahead, and then jump 4 weeks ahead without explanation.
The overseas call centre have no idea at all why the dates are changing , but they do have some rudimentary training in telling soothing lies to clients varying from 'if you are not technical I couldnt explain' (to my wife) to 'bad weather has caused delays' to 'a very difficult technical issue, our best people are working on it' to (the probably honest) 'there are no engineers'.
BT is terrible. If you have any option choose another company. The customer service system is dishonest and offensive in its willingness to waste the customers time. Read the BT code of conduct and assume that every statement is the opposite of the reality you will experience.

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

WRT310N gives my wireless Xbox 360 terrible connection when PC is wired

When my wired PC is linked to my WRT310N, my wireless Xbox 360 has a terrible connection and is repeatedly disconnected. When my PC is not hooked up, my Xbox 360 gets a perfect connection, just like it's wired. I've had this router for around a year and just ran into this problem 4 days ago. Discovered the problem an hour ago.

If the above settings didn't made much difference to the connection on your XBOX, then i think you need to upgrade the firmware of your Router.
Go to website linksysbycisco.com/downloads.........insert model no of your router in search tab......select proper version of your router........download the firmware file......save that file on desktop...
Follow these steps to upgrade the firmware on the device : -
Open an Internet Explorer browser page on a computer hard wired to the router...In the address bar type - 192.168.1.1...Leave the Username blank & in Password use admin in lower case...
Click on the 'Administration' tab- Then click on the 'Firmware Upgrade' sub tab- Here click on 'Browse' and browse the .bin firmware file and click on "Upgrade"...
Wait for few seconds until it shows that "Upgrade is successful" After the firmware upgrade, click on "Reboot" and you will be returned back to the same page OR it will say "Page cannot be displayed".
Now reset your router :
Press and hold the reset button for 30 seconds...Release the reset button...Unplug the power cable from your router, wait for 30 seconds and re-connect the power cable...Now re-configure your router...

Terrible shopping experience about my Ideapad Ultrabook U410

I write to complain about the poor product and bad service of Lenovo. I purchased my laptop on the lenovo.com in September, 23th, 2012. The order # is [Moderator Note: Edited to protect privacy.]. I strongly dissatisfied with the product and service of Lenovo for the following reasons.
First of all, the laptop I purchased from Lenovo is in bad quality. It has two hardware problems since I had it.
The first one happened within one month since I owned it. I found the laptop was very hot when it worked. I thought it would be the problem of the fan. I called the technical service center for help and request a return or replacement. They told me it was a minor problem that may not be caused by the fan and I did not need to return it. They did something online for me and told me the problem was solved. At the same time, they persuaded me to update my warranty. I bought it and I thought I can use the laptop without any other problem since then. But in the following weeks, I found that the computer still heated when it worked. I gave them a second call and they realized it should be something wrong with the fan. I request a replacement or return and they said if it was caused by hardware problem they can make a return or replacement for me. I thought I can replace it so I cancel the updated warranty I previously bought because I think it may not shift to the new computer. For this problem, I waited for about one week for someone came to fix it. The man who fixed it told me he could just fix problems but not make determination for replacing a laptop for me. I am urgent to use a computer so I accepted him to fix it for me.
The second problem comes out Last Friday (Mar. 15, 2013). I could not enter the windows system even though I did not do anything on my laptop before then. I called the service center again and she asked me to use the one key recovery. We found that it did not work even though I choose the one key recovery. I requested again to replace it or return it. But the staff rejected and asked me to talk with her supervisor. I talked with a supervisor and he told me the senior supervisor will call me within 3 days. I waited for the call for four days so far and no call from Lenovo. I wrote email to saleservice of Lenovo to complain the problems and they told me their supervisor would call me within 24 hours. I did not receive the call either. I have been waiting for their solution for about one week and the problem is still there. I am urgent to use my computer because my study materials which I need to prepare for two important examinations coming soon are in the computer. In addition, I could not access my online courses without a computer.
The second reason is that the service of Lenovo is terribly bad! First, I have wasted lots of time on dealing the poor computer. For the first problem, I called the support center at least five times and spent about 30-60 minutes for a call. What I got is not solution but persuading me to update the warranty. For the second problems, I have wasted four days to wait for support but I still do not know who can help me and where I can ask for help. The supervisor told me I have to wait for three days until they get a solution. But they did not call me. I wrote email to them and they told me they will call me within 24 hours. They did not either. When I called the technical support center, they told me they just provide technical support. When I called the sale service, they told me I should contact the technical support center if anything wrong with the computer. No one took the responsibility of the bad quality or the terrible service. As a customer, I have to pay for the poor product and bad service, and even lots of time on it. I have wasted about one month totally on the problems of the computer even though I have had it only for six month. Terrible experience! No one actually cares about my problem.

Hello icelovecool,
I am sorry to hear about your problems with the U410. It must be extremely frustrating. I am a volunteer here and do not work for Lenovo, but I will see if I can find someone to help you.
ThinkPad: T530 / X1 Gen 2 / Helix - Yoga: Tablet 2 Pro (Win) / Yoga 3 Pro
If you find a post helpful and it answers your question, please click the "Accept As Solution" button.
Lenovo Advocate ~ I am not employed by Lenovo or Microsoft. I am a volunteer.
Microsoft MVP - Consumer Security
SpywareHammer

Terrible Transfer Experience - 10+ hours with bad customer service

I've been a Verizon Fios customer for 3 years. For the most part service has been good, though there were a few instances where I've lost internet and cable for no apparent reason for a few days here and there. However, my experience with Verizon Fios over the past few days has been a nightmare. I called Verizon a few weeks ago to tell them that I was moving from an apartment on the 5th floor of my building to an apartment on the 7th floor in the same building. Additonally, I wanted to sign a 2-year contract for phone, tv, and internet. This process went smoothily and my service to my old apartment was to be cut off on 8/10/2012 while the same day my new apartment went get the Triple-play deal on the same day (8/10/2012).
The day finally arrives and Verizon goes 1 for 2 by shutting off my old apartment service (at 6am no less) while not activating my new service. I was told that a servicemen was to be sent between 1pm-5pm. At 4:00pm I call Tech support to check on the status of my order, and they tell me that there are "engineering problems" in my building and there are not enough "ports" for my service, but that a technician is on his way; he's just running late. 6:30pm rolls in and still no contact from a technician or anyone. I call again, 45 minute wait, talk to another support person who tells me the techician is still coming; just running late. It's now 10pm and I call Tech support again. I get tossed around from department to department (Tech Support, Sales, Fiber-Optic installation) and finally I'm told that the "engineering problem" will be resolved in the morning 8/12/2012.
The next morning, 8/12/2012, 11am, no contact at all so I call Tech Support again, 35 minute wait. They now tell me that no technician will be coming out because there's a "serious engineering problem" and they try to schedule me for 8/16/2012. I say that's unacceptable, and that I need a technician out that day (8/12/2012). My customer support puts me on hold for 20 minutes, comes back on the phone, only to hang up on me. I stop trying to call Tech support, and head out of my building around 4pm and right in front of my building is a Fios technician. He says that he's there for another apartment! I ask him about the "serious engineering problems" they're having in my building. He has no idea what I'm talking about and when asked if he'd take a look at our apartments connection, he declines. So at this point, I know I've previously been lied to about my techinical issues and that they couldn't send out a technician until 8/16/2012.
Extremely frustrated, I call customer service tech support again, 45 minute wait, and I talk to Michele who tells me that my order is still pending (yea I figured that) but that it's in the system as only phone and TV, no internet! So it just keeps getting better! She fixes the order to reflect tv, phone, internet and and then connects me to Fios "elite" customer service, to reschedule my technician appointment, and to talk about compensation (first mention of this). I talk to Carolyn{edited for privacy} (SP?) at Elite customer service and she says she is talking to dispatch to get a technician out that day 8/12/2012. I get put on hold for 40 minutes and then Carolyn comes back on the phone to say that she'll give me a call back when a technician has been dispatched. I give her my cell number and say goodbye. Hours go by and no call back. I call back customer service, immediately ask for "elite" customer service. I get put in touch with Ms. C{edited for privacy}. I ask to be put in touch with Carolyn, but Ms. C{edited for privacy} has no idea who I'm talking about. I tell Ms. C{edited for privacy} my story (pretty angrily at this point). I request that she tell me the employee numbers of the people that have worked on my account the past couple of days so that I can make a formal complaint. Ms. C{edited for privacy} tells me my account has only been notated once (the 10pm call I made on 8/10/2012). Ms. C{edited for privacy} offers to reschedule my technican but offers first again 8/16/2012. I say no way, and then she offers me 8/12/2012. I accept reluctantly. I also inquire about the compensation Carolyn mentioned, and Ms. C{edited for privacy} says that she can't discuss that until installation is complete. Ms. C{edited for privacy} says she'll call me Monday (8/13/2012) to make sure installation went accordingly I ask Ms. C{edited for privacy} for a direct line of contact so I can call her. She gives me the number 443-436-3954. I ask her "Are you sure this is a direct line and I won't be on hold for 45 mintues". She says of course. Turns out this number is a voice mailbox number and doesn't put me in touch with anyone.
Sunday 8/13/2012 rolls around. Our techinican shows up on time (hallelujah!!). Lloyd, our technician, is the first Verizon Fios representative who's on top of his stuff. He quickly deduces that the "serious engineering problem" was simply that the people that lived in the apartment before us did not cancel their subscription. Therefore, they were taking up the "port" we needed for service. Lloyd does his job, and in under 2.5 hours. We have TV and internet, but no phone because Lloyd's technical support needs to do some things on their end.
So the tally at the end of this awful expereience:
1) 10+ hours of calling customer service, tech support, fiber optic installation, sales, and "elite" customer service.
2) Over 5 hours of wait time.
3) Spoke with 12-15 representatives with 3-4 different stories for my problem.
4) Complete failure of communication from Fios.
5) TV and internet installed 2 days late
6) Phone still uninstalled
7) Too many lies to count
I am debating if I should just switch at this point, but I'm not sure if Verizon will penalize me (like they haven't done enough already!) . Anyone know if there's a grace period at which to cancel without penalty? Also Moderators, can you please have someone from your "super duper elite" customer service call me cause this issue is still not resolves and I still need to file a formal complaint either with your corporate office or my state business bureau.
Exhausted,
Mike

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Terrible Customer Experience at both the store & call center!

I’ve just had the worst customer service experience at Version Wireless. Absolutely TERRIBLE!
I upgraded my plan to the unlimited shared plan to avoid wireless overage charges. I attempted this through the Verizon application but I had concerns because it kept timing out. I tried to call into the call center but after waiting on hold for 30 minutes I hung up and gave the app another try. When I logged back on it looked like the change was made but I kept getting overage messages. I figured this was an old message from before and would go into my local Verizon store when I got back into town to verify.
A week later I got back into town and went to my local Verizon store for help (10/22/12). I had a terrible experience. I was greeted at the door and my name was taken down. I sat there and waited, and waited… I finally approach a Verizon employee to ask if they could just help me real quick. I was quickly dismissed, he said he could not help. So I waited even longer… Finally, the door greeter came up to me again and asked if I’ve been helped. I said no of course… He said it looks like he forgot to add my name to the list.
Finally, after an hour of waiting, I was seen. The Verizon person who assisted me confirmed my plan did change but noticed I was billed overage. She said I'd have to call into the call center to discuss my plan further and why I was charged overage (frustrated)!
So, I called the call center again, got passed around… Finally got a rep who said this was all my fault. She said “I” asked to plan to start NEXT MONTH, not this month which was totally false. I explained to her the situation with the application timing out but she said it’s still my fault. I asked to speak to her manager… I get her manager on the phone (Teresa) and she empathized with my situation and apologized for the error but said since the bill cycle just closed she could only offer a 40% discount. This is just crazy… How does a company know they’re wrong only offer a 40% discount on the overage for their mistake?
Long story short, I did not take the 40% as that is just a slap in the face. I’m in the process of escalating this to their executive level to see if they can listen to my story.
Terrible! Verizon may have the most 4G LTE Coverage but the WORST customer service by far! “Customer is always wrong!”

First of all, I assume you mean unlimited minutes and texting since Verizon does not offer unlimited data anymore.
How is Verizon wrong or "know" they are wrong. YOU did not "speak" with anyone from Verizon who told you the change had in fact taken place. YOU, instead, looked online and it "appeared" the change had been made even though you were still receiving overage messages. YOU assumed it must be an old message. At this point YOU still had not gotten confirmation that your new plan was in effect, although YOU continued on as if it had.
And YOU think that "Verizon" is wrong. It seems that YOU were the one who was wrong. I would take the 40% if you can still get it.
It seems that they are offering you a discount even when they don't really need to. How is THAT bad customer service?

Terrible connection (WRT54GS+Tomato, WMP54GS)

Hello,
I have an older WRT54GS (v1 I think) running Tomato 1.23
There are two computers connected, one wired and one wireless via a WMP54GS card (latest drivers). Both machines run Win-XP SP3. The wireless machine is about 10m from the router with one drywall between them.
The wired gets good speed (very close to the promised 6Mbps down / 500Kbps up). The wireless fluctuates between tolerable and unusable.
Rather than copy all the information here, I'd like to point you to a thread on DslReports where I asked this question before I found this forum. (If this is considered bad form, I apologize and will repost here)
The question and some suggestions that I tried are here:
http://www.dslreports.com/forum/r21715728-Re-Tomato-Terrible-wireless-quality-please-help
Any suggestions are welcome!
Thank you,
Alex.

A Firmware Upgrade might help you solve the problem...Have you tried upgrading the firmware to the latest one availeble here , you can even try to update the drivers for your wireless adapter here , make sure you run the router on channels 1, 6, 9, 11.

Terrible Connection Speeds

Are there any known issues within the EN3 postcode area in North London, ive checked the service status website and there is nothing.
My speeds are terrible, I am getting LESS than 2mb in some cases
I work in IT, so I have done the usual. Restarted machine, router, tested with network cable etc but still terrible. Im already disapointed with the speed I normally get anyway from BT and coupled with the constant disconnections this is just another reason to move to Virgin.
On BT Speed Tester (Beta) I get
DL 2.26
UL 0,01
PING 93.38
On speedtest.net I get
DL 1.16
UL 4.46
PING 16ms
There has to be somethinge seriously wrong here.
I have an iMac i5, with Lion using wireless connection. I have tested with a network cable and results are very similar.
Obviously there is no one at BT now who I can, but is or has anyone had such terrible speeds. This is awful, really considering leaving BT.

Welcome to this customer to customer forum.
To enable forum members to help you, could you look at "ADSL speed and connection issues" on the the web page below, which asks you to do a few checks first, and has some helpful hints.
When you have done that, please follow the instructions at the end of that section, and post the results here, so members can offer advice. Thank you.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Openzone / BT FON - terrible connection / loadi...

Hi guys,
We have just joined BT Internet, mainly for the hotspots that BT are advertising all over the TV and Internet. Having started using the service, I have found it near impossible to use. It take an inordinate amount of time for the Internet to load the most basic website, trying to watch videos on youtube that are between 3 - 10 minutes takes hours of buffering if not buffering completely. The connection signal I have is 2 bars, and most of the time 3 bars so am I missing something?
Any help to speed up connection would be much appreciated
Thanks

This is a shame
Just when we thought BTOZ/Fon had been sorted, it looks like all sorts of connectivity/sign in problems are cropping up again.
With or without the Fon app., looks like its gone pear shaped again for many.
I hope that the issue is not sign in credentials issue per se with BT via the Yahoo servers, which I suspect it might be, an accross the board sign in fundamental issue.
I'm going to flag this with the BT mothership.
AQ.
"Welcome to Royston Vasey - You'll never leave."

Terrible customer experience, this is why people buy from Amazon

Hi,
I use to love bestbuy and decide to give bestbuy a chance to win me back after years of buying from amazon. This was probably the worst mistake ever as buying experience was horrible.
First, the biggest reason why I decide to purchase from bestbuy was due to the haul away. I calledl customer service and the person told me it wouldn't be a problem with haul away because my dad is about 70 years old and he wouldn't be able to throw away the old LCD tv he had. After the phone call was over, I got an email telling me the order staus and the shipping address was wrong. I had to called back (wasting time here) to change the address and was hung up on during transfer which then I had to be put on hold again for another 10 mins and was told the shipping was updated. Good, I thought that was all settled until I found out today that the item was being ship via UPS. I'm pretty sure UPS doesn't do haul away and I called bestbuy to confirm what is the deal with the haul away. They told me the haul away is for 50 inch and over and they can't do anything about it unless I pay 69.99 to haul it away. This is unbelivable and I'm done buying from bestbuy. You just lost the customer forever..
3 phones just to get one tv and bestbuy still can't get it right. If I wanted to do this way, I would have done this in amazon and 5 mins i would have been done. Thanks for making buying a tv the worst experience in my life and i brought plenty of LCD tv in the past.

Hello hyenug,
It was very nice of you to purchase a TV for your father. I’m sure he was ecstatic to know it was on its way to his house, only to be disappointed that there wasn’t a free haul-away service attached to his order. It sounds like you may have been led to believe this was the case, and it’s regrettable to hear we may have incorrectly set this expectation when helping you purchase the item over the phone yesterday afternoon.
When purchasing a 51’ TV or larger, we tend to have a delivery option available to those who would rather have the convenience of us hand delivering the item to the address of their choice. If delivery is purchased (or provided free with certain TV purchases), there should be a complimentary haul-away service that may be added to the service order so we may properly dispose of your old item in an environmentally friendly way.
As your television is a 48” model, delivery is not an option for your purchase. This means any haul-away service would be at cost to you should you wish us to remove your current TV from your father’s home, and this could explain why we couldn’t honor your request for a free haul-away service when you called us earlier this morning to attempt to modify your online order.
Please know I greatly appreciate the feedback you’ve provided us, and I’ll be sure to document your concerns so the appropriate internal corporate teams may review them for potential coaching opportunities. I’m truly sorry for any frustration or inconvenience this experience may have caused, while it sounds like this misinformation and experience has tarnished your opinion of us, I truly hope you will provide us another chance to win you over in near future.
Respectfully,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Most Terrible Shopping Experience in Store #558

On 8/2/2014 my husband and I went to the Best Buy AVENTURA FL (Store 558) to purchase Ipad Air because we saw the flyer that it was in promotion from 8/2 to 8/4. I also planned to buy a charger for my cell phone.
I asked a female employee to get two black 16G Ipad Airs out of cabinet for us, one for me and the other for husband. When she was checking out the first ipad, I gave her a "10% off one single item coupon" from USPS moving package. She scanned the coupon and it worked. Before I swiped my credit card, she said she want to talk with her manager to see if he accept this coupon or not. When the store manager came up to the counter, he asked me where did I get the coupon. I told him that I got it from USPS when I changed my address online. My husband also got one because he moved out with me. After he verified the coupon, the manager told me that the Ipad Air was on sale and could not be combined with any coupon. He said since the female employee already scanned my coupon, he will accept that coupon. But for the second ipad for my husband, he would not accept any coupon. My husband agreed and said he don't want to buy his ipad air as long as I can get one.
To our supprise, the female employee void out my transaction and put both two ipad airs back into the cabinet. Therefore, I told her that I still want my ipad and asked her to continue my transaction. The female employee did not answer me. Instead, she gossiped with other employees and then went to find the manager. I could not hear what she told the other employee, but after she said something to the manager, the manager came to me saying "I'm not going to sell anything to you. You must leave the store". I was shocked at his reponse, I immediately asked "Why not?" He responded "The reason is I do not allow coupon on sale items". I argued back trying to get a valid reason becasue I could not accept his response as a valid reason to be denied shopping " Didn't you allow the coupon for one ipad just now? Also, even you don't allow coupon, you have no right to let us leave the store." He repeatedly said "I have the right to let you leave and you must obey".
At that point I knew it was useless to continue arguing with him, so I asked the manger for his name card. His name is Shakir (removed per forum guidelines). I told him I would file a claim for this unfair and unreasonable treatment. I tried to get the name of the female employee also, but Shakir refused to give me more information and pushed me out the store. He even told the guard to "make sure they could not be able to get back into this store".
Never in my life have I been turned away from a store, denied from buying something. Expecially I am preganent, and I felt my baby kicking me inside when I was pushed out the store. I felt a lot insulted and could not help to cry after back to my car. I had no idea why Best Buy give manager such right to treat customers in this way. Maybe it is becasue my husband and I are Asian, minor in US.
I believe not every Best Buy employee were trained to be work in this way. But for Aventura Best Buy store, most reviewers in google and yelp only give this store one star and claimed this store as the worst Best Buy store they ever been to. I do not want more people to get unfair treatment in the fure, so I make a decision to file a formal complaint to Shakir and that unnamed female employee. Hope someone can tell me how to file a claim and help me get a better explenation and apology. Thanks.

Hello CCLiu,
Visiting your local Best Buy store to purchase an exciting new product like an iPad Air should be fun and exciting, not a cause for conflict and unhappiness. There is never a time when it is appropriate for our store managers or staff to be anything but respectful of you and our other customers. I very much regret that you had to cope with such unprofessional behavior.
I'm at a loss to explain why your transaction was handled the way it was, but I would like to work with you and the store leadership toward a mutually satisfactory resolution if at all possible. To that end, if you would send me a private message that includes your full name and preferred contact telephone number, I will do my best on your behalf.
Please know that I'm grateful that you brought your experience to my attention.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Terrible connection drops, wishing I had stayed wi...

I'm getting 15-16 Mbps and less than 1ms ping at some times and then this at other times.
Completely unnacceptable, I have already telephoned support and they said something about it costing £99 to send an enginer round? What kind of service is this, sorry but I'm very annoyed as this is costing me a lot of money as I use it for work. Please, please can you fix my connection and give me the speed we were promised.

is nothing obvious from your stats but connection time is only 3min
your conenction speed is about right for your attenuation with noise margin down at 4db but due to short conenction time thereare very few errors. really need to post stats again but later tonight or tomorrow with longer conenction time.
if you have an adsl v1 socket then broadband will only work in that socket.
did you try quiet line test?
check your exchange see if any problems http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
you can also check this post to see if anything applies
http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Terrible connection dragging on for years

Hi,
I have been trying for years to get some sort of a decent service from BT. We have had many engineers round and many, many phonecalls promising it will be better but nothing new has happened.
BT speedtester won't work right now (daytime) cos the connection isn't good enough it says. But on a 'good' internet at 4am its:
Download speedachieved during the test was - 690 Kbps
For your connection, the acceptable range of speeds is 400-1000 Kbps.
IP Profile for your line is - 750 Kbps
Note: An Upstream test was not conducted on this line due to a technical issue.
Speedtest.net says 2275ms ping, 0.1mbps d/l and 0.01mbps u/l
Someone else who lives at this house was called by BT and accidentally extended the broadband contract thinking it was the house phone (said they couldnt understand a word they were saying and we got a letter a few days later highlighting our mistake). BT is the most expensive and the worst service but we are stuck with it....
We had a Fibrecity free optic cable installed....their ISP's can guarntee us 25mbps 24/7 (for £10 cheaper) but we are tied in now. Can BT not use this cable??
Please help! What can we do? Its just so frustrating
Many thanks for any responses
ps. sorry for any spelling mistakes i'm typing this on my phone as the 3g is a million times better than the broadband!
Solved!
Go to Solution.

We had a Fibrecity free optic cable installed....their ISP's can guarntee us 25mbps 24/7 (for £10 cheaper) but we are tied in now. Can BT not use this cable??
No, BT cannot use the cable, they can only use the cabling they put up.
Can you please post your ADSL stats by following this direct link; http://192.168.1.254/index.cgi?active_page=9116 << it only works if you have a Home Hub 2.0+ and remember to type your password in! so we can see if there are any underlying problems?
Can you comfirm if you're connected at the Master Socket or an extension? and also post your ADSL Stats connected there
The master looks like this:
Can you please connect to the test socket and see if the ADSL Stats are any better?
Dial 17070 and Press Option 2 for the Quiet line test, do this once with the broadband plugged in and once with the broadband disconnected. Also have you changed your filter?
Regards Edd
Check your Line
BT Speedtester

Terrible connection. Will be leaving

Hi. First off I'm having to do this via my mobile phone broadband as the sky broadband can't stay up for longer than 10 seconds at a time.
The connection repeatedly drops (more than 10x tonight since 10pm) and I'm sick of seeing the diagnostics page as this does absolutely nothing except suggest turning the router on and off or unplug and plug the cables in which again is useless.
Can anyone have a look into what is happening on my line and possibly find a solution or a reason? If this continues much longer my family and I will take our business to a provider that can provide a stable and usable connection

As you were told previously, this is a customer to customer support forum; there are no Sky staff that can answer questions or that can solve the issue directly on the forum. The only way to get the issue fixed is to contact Sky directly by telephone or live chat, as their the only ones who have book a BT Openreach engineer to correct most likely a broadband line fault.

Terrible Connection

I have had a BT Home hub 2.0 for a while now, and never has it been such a bad internet connection. Every 10 minutes or so the Broadband light on the hub just goes out, thus rendering my internet useless. I would like to know why my hub has suddenly done this, and what can be done to fix it.

Line state
Connected
Connection time
0 days, 0:07:58
Downstream
4,736 Kbps
Upstream
448 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
14.7 dB / 16.0 dB
Line attenuation (Down/Up)
11.0 dB / 7.0 dB
Output power (Down/Up)
15.7 dBm / 11.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
230 / 13
CRC Errors (Down/Up)
2 / 2147480000
HEC Errors (Down/Up)
nil / 7
Error Seconds (Local)
2

Terrible Product Experience

What is it with this product? I follow the instructions exactly and yet I constantly get "Do not disconnect" on the iPod and it can not be seen in iTunes. I tried the updated and I receive a "Write disk error" when I try to restore my settings. Any ideas what might be wrong?

Make sure your iPod is connected to your computer. In iTunes, select Edit (from toolbar) then Preferences. Click onto the iPod tab and in the lower-half of the dialog box is an option labeled "Enable Disk Use." If this option is checked, you will have to manually eject the iPod (using the eject feature next to the iPod name under "Source" on the left hand side of your iTunes screen.
If you remove the check from the box, then you will be able to disconnect your iPod as soon as it's finished updating.

Terrible Connection Experience

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