Terrible update

so i downloaded the new update and my phone is going crazy! none of my themes are there...even one i got after the lousy update! this is the worst "service" ive ever received from this company! they added apps i dont need or care about to use up loads of space and then i cant get other ones ive actualy paid for!!  i am very pissed off to say the least. i think the people in charge of "improving" software need to actaully test their products before forcing everyone to download **bleep** to their phones!!  if you have not downloaded this update yet...DONT!!  think im ready to upgrade to an iphone...this is **bleep**! 

Hello,
I think you can try two things : the soft reboot, and if it does not work, the hard reboot. Don't worry, you can't lose data with these two reboots.
Soft reboot :
1) Hit the three following keys at the same time :
- Alt
- Right Shift
- Delete
2) wait 2 minutes for the Blackberry to wake up.
Hard reboot :
1) your Blackberry device is on
2) remove the battery and wait for a minute
3) Put the battery back
4) wait 5 minutes for the device to wake up.
Please tell us if it works for you.
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