Test E-mail AutoConfiguration error!

Environment
Exchange 2010 SP2 RU5 with Outlook 2010 clients.
Issue:
One user is having an issue accessing Free\Busy. After briefly looking into the issue it was discovered that the autodiscover was not working via the Test E-mail AutoConfiguration. The specific error is:
Autoconfiguration has started, this may take up to a minute
Autoconfiguration was unable to determine your settings
Once this error was found a thorough investigation of our autodiscover configuration along with our CAS server settings was underway. Everything checks out and everything is working fine for everyone across the org. Its just this one PC.
Have reviewed\tested\or changed the following:
registry keys (lots of info about office 365 and the registry settings that can in some cases disable the clients autodiscover via the 1). We do not use office 365, but I looked into it.
patches
re-created profile
repaired office
confirmed and DNS is correct
disabled IPV6
OWA does work and they CAN view Free\Busy without issue!
new profiles for other employees on their PC fail also. But she can get a new profile on any other PC and it works fine, so we know it is specific to her PC.
can access the autodiscover XML page found https://autodiscover.domain.com/autodiscover/autodiscover.xml
disabled cache mode
disabled firewall
enabled debug mode in Outlook
certificate
The other error reads as follows when setting up a new profile for them:
The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.
Definitely autodiscover related, but locally. Any thoughts or ideas out there for this?
Thanks,
Blind

Here are the results from the test-outlookwebservices |fl
Thanks again for any direction you can provide. This has made my top 5 issues of the year award lol.
RunspaceId : 03d92840-abbf-45ec-b714-753970e9dc34
Id : 1019
Type : Information
Message : A valid Autodiscover service connection point was found. The Autodiscover URL on this object is https://ourCASserver.domain.corp/Auto
discover/Autodiscover.xml.
RunspaceId : 03d92840-abbf-45ec-b714-753970e9dc34
Id : 1006
Type : Information
Message : Contacted the Autodiscover service at https://ourCASserver.domain.corp/Autodiscover/Autodiscover.xml.
RunspaceId : 03d92840-abbf-45ec-b714-753970e9dc34
Id : 1016
Type : Information
Message : [EXCH] The AS service is configured for this user in the Autodiscover response received from https://ourCASserver.domain.corp/Autodis
cover/Autodiscover.xml.
RunspaceId : 03d92840-abbf-45ec-b714-753970e9dc34
Id : 1015
Type : Information
Message : [EXCH] The OAB service is configured for this user in the Autodiscover response received from https://ourCASserver.domain.corp/Autodi
scover/Autodiscover.xml.
RunspaceId : 03d92840-abbf-45ec-b714-753970e9dc34
Id : 1014
Type : Information
Message : [EXCH] The UM service is configured for this user in the Autodiscover response received from https://ourCASserver.domain.corp/Autodis
cover/Autodiscover.xml.
RunspaceId : 03d92840-abbf-45ec-b714-753970e9dc34
Id : 1016
Type : Information
Message : [EXPR] The AS service is configured for this user in the Autodiscover response received from https://ourCASserver.domain.corp/Autodis
cover/Autodiscover.xml.
RunspaceId : 03d92840-abbf-45ec-b714-753970e9dc34
Id : 1015
Type : Information
Message : [EXPR] The OAB service is configured for this user in the Autodiscover response received from https://ourCASserver.domain.corp/Autodi
scover/Autodiscover.xml.
RunspaceId : 03d92840-abbf-45ec-b714-753970e9dc34
Id : 1014
Type : Information
Message : [EXPR] The UM service is configured for this user in the Autodiscover response received from https://ourCASserver.domain.corp/Autodis
cover/Autodiscover.xml.
RunspaceId : 03d92840-abbf-45ec-b714-753970e9dc34
Id : 1022
Type : Success
Message : Autodiscover was tested successfully.
RunspaceId : 03d92840-abbf-45ec-b714-753970e9dc34
Id : 1024
Type : Success
Message : [EXCH] Successfully contacted the AS service at https://ourCASserver.domain.corp/EWS/Exchange.asmx. The elapsed time was 336 millisec
onds.
RunspaceId : 03d92840-abbf-45ec-b714-753970e9dc34
Id : 1026
Type : Success
Message : [EXCH] Successfully contacted the UM service at https://ourCASserver.domain.corp/EWS/Exchange.asmx. The elapsed time was 15 milliseco
nds.
RunspaceId : 03d92840-abbf-45ec-b714-753970e9dc34
Id : 1024
Type : Success
Message : [EXPR] Successfully contacted the AS service at https://mail.domain.com/ews/exchange.asmx. The elapsed time was 46 millisecon
ds.
RunspaceId : 03d92840-abbf-45ec-b714-753970e9dc34
Id : 1026
Type : Success
Message : [EXPR] Successfully contacted the UM service at https://mail.domain.com/ews/exchange.asmx. The elapsed time was 62 millisecon
ds.
RunspaceId : 03d92840-abbf-45ec-b714-753970e9dc34
Id : 1124
Type : Success
Message : [Server] Successfully contacted the AS service at https://ourCASserver.domain.corp/ews/exchange.asmx. The elapsed time was 46 millise
conds.
RunspaceId : 03d92840-abbf-45ec-b714-753970e9dc34
Id : 1126
Type : Success
Message : [Server] Successfully contacted the UM service at https://ourCASserver.domain.corp/ews/exchange.asmx. The elapsed time was 0 millisec
onds.
Thanks,
Blind

Similar Messages

Troubleshooting and Introduction for Exchange 2007/2010 AutoDiscover - Details about "Test E-mail AutoConfiguration"

AutoDiscover is a new feature in Exchange 2007, to provide access to Microsoft Exchange features (OAB, Availability service, UM) for Outlook 2007
clients or later.
We can determine whether problems related to AutoDiscover via OWA.
For example:
OOF is not working in Outlook Client but it is working in OWA.
When we realized this issue is not related to Outlook Client side and network side after performing some troubleshooting steps, it should be something
abnormal on AutoDiscover.
There is a common tool to check AutoDiscover in Outlook, Test E-mail AutoConfiguration.
Today, we will introduce AutoDisocver and “Test E-mail AutoConfiguration” in details. Hope it is helpful for AutoDiscover troubleshooting and self-learning.
1. Differences between “Test E-mail AutoConfiguration” and other tools
The “Test-OutlookWebServices” cmdlet allows us to test the functionality of the following services:
Autodisocver
Exchange Web Services
Availability Service
Offline Address Book
When we run “Test-OutlookWebServices”, it returns all the web services’ states.
However, some information are useless for some scenarios.
For example:
We just want our Exchange 2010 Server working internally. So it is unnecessary to enable Outlook Anywhere.
However, when we run “Test-OutlookWebServices”, it returns Outlook Anywhere errors because the Outlook Anywhere does not need to been enabled.
In contrast, using “Test E-mail Autodiscover” is more intuitive.
If there is any problems, it will return error code from the test result, like 0x8004010F etc. We can do some research from TechNet articles or MS
KBs.
Although it is difficult to say where the specific problem is just via the error codes, we can combine with IIS logs to perform troubleshooting and
find the root of problem.
2. How to use “Test E-mail AutoConfiguration” Tool
a. Open Outlook, we can find there is an Outlook Icon at the right bottom of System tray. Holding down “Ctrl” button and right click the Outlook Icon, we will see “Test E-mail
AutoConfiguration” option. Please see Figure 01.
Figure 01
b. Click “Test E-mail AutoCofiguration” and input user name, uncheck the “Use Guessmart” and “Secure Guessmart Authentication” checkboxes, then click “Test”. Please see
Figure 02.
Figure 02
c. “Test E-mail AutoConfiguration” result panel and log panel. Please see Figure 03 and Figure 04.
Figure 03
Figure 04
3. How to understand “Test E-mail AutoConfiguration” result
According to the Figure 03, we found there are many URLs in the “Test E-mail AutoConfiguration” result panel. Let us understand the details of these
URLs.
If we these URLs are not the correct ones, we can re-setting or re-creating them via commands.
- Internal OWA URL:
https://vamwan310.vamwan.com/owa/
OWA internal access.
- External OWA URL:
https://mail.vamwan.com/owa/
OWA external access.
- Availability service URL:
https://vamwan310.vamwan.com/EWS/Exchange.asmx
Free/Busy, OOF and meeting suggestions.
- OOF URL:
https://vamwan310.vamwan.com/EWS/Exchange.asmx
Out of Office access.
- OAB URL:
https://vamwan310.vamwan.com/OAB/023ef307-b18a-4911-a52c-de26700f6173/
OAB access.
- Exchange Control Panel URL:
https://vamwan310.vamwan.com/ecp/
ECP access.
4. AutoDiscover Tips
- AutoDiscover Service itself is a web application running on the AutoDiscover virtual directory (not a server service) designed to provide connection information to various
clients.
- The AutoDiscover service is automatically installed and configured when CAS role is added to any Exchange Server.
- AutoDisocver virtual directory is created in IIS within the Default Web Site.
- A Sercive-Connection-Point (SCP) object is created in AD.
- The SCP contains a URL to the AutoDiscover service. This is for intranet clients so they do not have to use DNS to locate the AutoDiscover service.
- In AD this object is located at the following location:
DC=<domain>, CN=Configuration, CN=Services, CN=Microsoft Exchange, CN=First Organization, CN=Administrative Groups, CN=Exchange Administrative
Group, CN=Servers, CN=<CAS Name>, CN=Protocols, CN=AutoDiscover, CN=<CAS Name>
- Setup creates the AutoDiscover URL based on the following structure:
<CASNetbiosName>.domain.com/AutoDiscover/AutoDiscover.xml
If a PKI certificate is not already present, a self-signed certificate is installed on the Default Web Site.
To help allow this certificate pass the Issues to test it is set up with a Subject Alternative Name containing urls.
If a PKI certificate is present, that certificate is utilized and configured for use in IIS.
The Outlook Provider is used to configure separate settings for the Exchange PRC protocol (internal to network), Outlook Anywhere (Exchange HTTP protocol), and WEB:
EXCH, EXPR, WEB
The
EXCH and EXPR setting are vital for the proper configuration of Outlook.
5. AutoDiscover Workflow
General Process flow:
There are various components surrounding the AutoDiscover Service and all are necessary to complete a request. Including IIS, AutoDiscover service
itself, the provider, and AD.
a.
Client constructs service URL and submits Autodiscover Request. First attempt to locate the SCP object in AD. So, DNS is not needed.
b.
IIS Authenticates User.
c.
Is the Autodiscover service in the appropriate forest?
+ If YES.
    1)
Parse/Validate Request
    2)
Is there a provider that can service the Request?
++ If YES
      a)
Config provider processes request and returns config settings.
      b)
Return config setting to client
++ If NO
Inform client we cannot process request
+ If NO.
Redirect client to Autodiscover service in the appropriate forest.
Methods to find Autodiscover services: SCP and DNS
Domain-joined
a. Find SCP first.
The SCP contains the URL to the AutoDiscover service.
URL: https://CAS01.contoso.com(CAS’ FQDN)/AutoDiscover/AutoDiscover.xml
If more than one SCP object is found in AD (it means there are multiple CAS servers in the Exchange organization), Outlook client will choose one of the SCP entries that
are in the same site to obtain the AutoDisocover URL.
b. If we cannot find SCP object, then Outlook client will use DNS to locate AutoDiscover.
Outlook parses out the domain (SMTP suffix) via your EmaiAddress, then attempts to connect to the predetermined order of URLs via the suffix.
For example: If my email address is
[email protected]
Outlook tries POST commands to the following order of URLs:
https://contoso.com/autodiscover/autodiscover.xml
https://autodiscover.contoso.com/autodiscover/autodiscover.xml
NOTE: The URLs above is by design, hardcode
and cannot be changed.
c.
If those fail, Outlook tries a simple redirect to another URLs in IIS:
http://contoso.com/autodiscover/autodiscover.xml
http://autodiscover.contoso.com/autodiscover/autodiscover.xml
If none of these URLs work then DNS is most likely not set up correctly.
We can test that by pinging one of the above URLs.
If that is successful, we must ensure the URLs contoso.com or autodiscover.contoso.com are actually pointing to the CAS server.
If the ping fails then there is a chance that DNS is not set up correctly so be sure to check that the URLs are even registered.
NOTE: If contoso.com is a non-CAS server,
we should add a Host record with just AutoDiscover. And point that entry to your CAS server that is running AutoDiscover.
d.
If still failed, we can use DNS SRV lookup for _autodiscover._tcp.contoso.com, then “CAS01.contoso.com” returned. Outlook will ask permission from the user to continue
with AutoDiscover to post to https://CAS01.contoso.com/autodiscover/autodiscover.xml
Non-Domain-joined
It first tries to locate the Autodiscover service by looking up the SCP object in AD. However the client is unable to contact AD, it tries to locate
the Autodiscover service by using DNS.
Then, same as step b, c, d in
Domain-joined scenario.
6. How to change the AutoDiscover
service location order forcibly?
By default, Outlook client locates AutoDiscover service in that order above.
We can also change the order forcibly.
a.
If we want to locate AutoDiscover service via one of the autodiscover URLs, please running following command in EMS:
Set-ClientAccessServer -identity <servername> -AutodiscoverServiceInternalUri https://autodiscover.contoso.com/autodiscover/autodiscover.xml(URL
that you want)
b. If we want to locate AutoDiscover service via
SRV record, please follows this KB to set up SRV:
http://support.microsoft.com/kb/940881
7. How to check AutoDiscover Healthy
a. We should make sure the AutoDiscover
is healthy before using AutoDiscover to perform troubleshooting.
b.
We can browse following URL in IE explorer:
https://autodiscover.vamwan.com/autodiscover/autodiscover.xml
If it returns “code 600”, that means AutoDiscover is healthy.
Screenshot as below:
c. AutoDiscover itself returns errors to the requesting client if the incoming request does not contain the appropriate information to complete a
request.
The following table explains the possible errors that could be returned.
Error Value
Description
600
Mailbox not found and a referral could not be generated.
601
Address supplied is not a mailbox. The provided email address is not something a client can connect to. It could
be a group or public folder.
602
Active Directory error.
603
Others.
The 600 “Invalid Request” error is returned because a user name was not passed to the service. That is OK for this test because this does confirm
the service is running and accepting requests.
d.
If AutoDiscover service is not working well, I suggest re-building the AutoDiscover Virtual Directory for testing.
Steps as below:
1) Running following command in EMS to remove the AutoDiscover VD (we cannot delete it via EMC):
Remove-AutodiscoverVirtualDirectory -Identity "CAS01\autodiscover(autodiscover.contoso.com)"
Please refer:
http://technet.microsoft.com/en-us/library/bb124113(v=exchg.141).aspx
2)
Running following command in EMS to verify whether we have removed the AutoDisocver VD successfully:
Get-AutodiscoverVirtualDirectory | FL
Please refer:
http://technet.microsoft.com/en-us/library/aa996819(v=exchg.141).aspx
3)
Running following command in EMS to re-creating a new AutoDiscover VD:
New-AutodiscoverVirtualDirectory -Websitename <websitename> -BasicAuthentication:$true -WindowsAuthentication:$true
Please refer:
http://technet.microsoft.com/en-us/library/aa996418(v=exchg.141).aspx
8. Common issues
a. Outlook Disconnection
Issue and Troubleshooting
Issue:
Sometimes the Outlook clients cannot connect to the Exchange server after migrating to a new Exchange server or changing to new CAS. The Outlook clients
always connect to the old CAS server.
Troubleshooting:
To solve this issue, we should change the SCP via following command:
Set-ClientAccessServer -Identity
<var>CAS_Server_Name</var> -AutodiscoverServiceInternalUri
https://mail.contoso.com(newCAS’FQDN)/autodiscover/autodiscover.xml
b. Autodiscover
Certificate issue
Tips on Certificate:
Exchange requires a certificate to run an SSL protocol such as HTTPS. We can use the certificate that supports subject alternate names (SAN) in Exchange.
This is to allow the certificate to support resources that have different names, such as Outlook Anywhere and the Autodisocver Web application.
Issue and Troubleshooting
Issue:
We receiver the Certificate Principal Mismatch error when we use a SAN certificate.
Troubleshooting:
1) Please determine the FQDN that the client
uses to access the resource. Steps as below:
OutlookàToolsàAccount
SettingsàE-mailàclick
the Exchange accountàChangeàMore
SettingsàConnectionàExchange
Proxy Settingsànote the FQND that list in the
Only connect to proxy servers that have this principal name in their certificate box.
2)
Please using EMS to determine the value for the CerPrincipalName attribute: Get-OutlookProvider
This command returns the result for the EXPR name.
3)
Please re-setting the CertPrincipalName attribute to match the FQDN via following command:
Set-OutlookProvider EXPR –CertPrincipalName: “msstd:<FQDN the certificate is issued to>”
9. Resource for reference:
Autodiscover and Exchange 2007
http://technet.microsoft.com/en-us/library/bb232838(v=exchg.80).aspx
White Paper: Understanding the Exchange 2010 Autodiscover Service
http://technet.microsoft.com/en-us/library/jj591328(v=exchg.141).aspx
Certificate Principal Mismatch
http://technet.microsoft.com/en-us/library/aa998424(v=exchg.80).aspx
Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

HI,
I get following? when run the test? user is login to Domain A but accessing exchange in Domain B?

OAB URL not found in Test E-mail Autoconfiguration

Hello, we are having issues implementing the Offline Address Book. I had everything working fine prior to preparing to remove my Exchange 2003 server.
This started happening after i changed from one address book to another. I have a UC certificate with all the correct FQDN, NetBios, and DNS names. This issue is affecting both internal and external users (OLAW).
From the client side if you do a Test E-mail autoconfiguration there is no "OAB URL" under the "OOF URL", where there used to be one.
I am able to access https://outlook.mydomain.com/autodiscover/autodiscover.xml & https://outlook.mydomain.com/oab/<GUID>/oab.xml from the inside as well as the outside and I get the XML text.
Here are some results from the EMC
Get-ClientAccessServer | fl
Name                           : <CASServer>
OutlookAnywhereEnabled         : True
AutoDiscoverServiceCN          : <CASServer>
AutoDiscoverServiceClassName   : ms-Exchange-AutoDiscover-Service
AutoDiscoverServiceInternalUri : https://outlook.mydomain.com/Autodiscover/Autodiscover.xml
AutoDiscoverServiceGuid        : 77378f46-2c66-4aa9-a6a6-3e7a48b19596
AutoDiscoverSiteScope          : {<Default First Site Name>}
IsValid                        : True
OriginatingServer              : ds-app1.corp.mydomain.com
ExchangeVersion                : 0.1 (8.0.535.0)
DistinguishedName              : CN=CASServer,CN=Servers,CN=Exchange Administrative Group
                                 OHF23SPDLT),CN=Administrative Groups,CN=<OrganizationName>,C
                                 osoft Exchange,CN=Services,CN=Configuration,DC=corp,DC=mydomain,DC=com
Identity                       : CASServer
Guid                           : d29ec49e-7f8c-414c-81c1-80e7ad322638
ObjectCategory                 : corp.mydomain.com/Configuration/Schema/ms-Exch-Exchange-Se
ObjectClass                    : {top, server, msExchExchangeServer}
WhenChanged                    : 10/4/2007 5:24:51 PM
WhenCreated                    : 8/28/2007 4:04:22 PM
Get-WebServicesDirectory | fl
InternalNLBBypassUrl          :
Name                          : EWS (Default Web Site)
InternalAuthenticationMethods : {Basic, Ntlm, WindowsIntegrated}
ExternalAuthenticationMethods : {Basic, Ntlm, WindowsIntegrated}
BasicAuthentication           : True
DigestAuthentication          : False
WindowsAuthentication         : True
MetabasePath                  : IIS://CASServer.corp.mydomain.com/W3SVC/1/ROOT/EWS
Path                          : C:\Program Files\Microsoft\Exchange Server\ClientAccess\exchw
Server                        : <CASServer>
InternalUrl                   : https://outlook.mydomain.com/EWS/Exchange.asmx
ExternalUrl                   : https://outlook.mydomain.com/EWS/Exchange.asmx
AdminDisplayName              :
ExchangeVersion               : 0.1 (8.0.535.0)
Identity                      : <CASServer>\EWS (Default Web Site)
Guid                          : 41c65fc5-3ec2-4b21-b9d6-eadb69ff4376
ObjectCategory                : corp.mydomain.com/Configuration/Schema/ms-Exch-Web-Services
                                al-Directory
ObjectClass                   : {top, msExchVirtualDirectory, msExchWebServicesVirtualDirecto
WhenChanged                   : 9/11/2007 2:50:01 PM
WhenCreated                   : 8/28/2007 4:07:24 PM
OriginatingServer             : ds-app1.corp.mydomain.com
IsValid                       : True
Get-OabVirtualdirectory | fl
Name                          : OAB (Default Web Site)
PollInterval                  : 5
OfflineAddressBooks           : {Offline Address Book}
RequireSSL                    : True
MetabasePath                  : IIS://CASServer.corp.mydomain.com/W3SVC/1/ROOT/OAB
Path                          : C:\Program Files\Microsoft\Exchange Server\ClientAccess\OAB
Server                        : <CASServer>
InternalUrl                   : https://CASServer.corp.mydomain.com/oab
InternalAuthenticationMethods : {WindowsIntegrated}
ExternalUrl                   : https://outlook.mydomain.com/OAB
ExternalAuthenticationMethods : {WindowsIntegrated}
AdminDisplayName              :
ExchangeVersion               : 0.1 (8.0.535.0)
DistinguishedName             : CN=OAB (Default Web Site),CN=HTTP,CN=Protocols,CN=CasSERVER
                                ervers,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=A
                                strative Groups,CN=Dynasplint Systems,CN=Microsoft Exchange,CN
                                ices,CN=Configuration,DC=corp,DC=mydomain,DC=com
Identity                      : CASServer\OAB (Default Web Site)
Guid                          : 1477428c-6b87-4991-bf4e-ce29e94e6ea5
ObjectCategory                : corp.mydomain.com/Configuration/Schema/ms-Exch-OAB-Virtual-D
                                ory
ObjectClass                   : {top, msExchVirtualDirectory, msExchOABVirtualDirectory}
WhenChanged                   : 11/16/2007 10:17:46 AM
WhenCreated                   : 11/15/2007 3:04:41 PM
OriginatingServer             : ds-app1.corp.mydomain.com
IsValid                       : True
Test-OutlookWebServices -identity administrator | ft * -AutoSize -Wrap
Id        Type Message
1003 Information About to test AutoDiscover with the e-mail address [email protected].
1013       Error When contacting https://mydomain.com/Autodiscover/Autodiscover.xml received the error The remote server returned an error: (401) Unauthorized.
1006       Error Failed to contact AutoDiscover
Anyone have suggestions?

Hello, we are having issues implementing the Offline Address Book. I had everything working fine prior to preparing to remove my Exchange 2003 server.
This started happening after i changed from one address book to another. I have a UC certificate with all the correct FQDN, NetBios, and DNS names. This issue is affecting both internal and external users (OLAW).
From the client side if you do a Test E-mail autoconfiguration there is no "OAB URL" under the "OOF URL", where there used to be one.
I am able to access
https://outlook.mydomain.com/autodiscover/autodiscover.xml & <a href="https://outlook.mydomain.com/oab//oab.xml" title="https://outlook.mydomain.com/oab/%3CGUID%3E/oab.xml">https://outlook.mydomain.com/oab/<GUID>/oab.xml from the inside as well
as the outside and I get the XML text.
Just resolved this issue with Microsoft support. The 3 users not receiving < OAB URL > from autodiscover.xml had a specific (and the wrong) OAB configured in their AD Object setting "msExchUseOAB", instead of being "< not set >". With the entries
for "msExchUseOAB" cleared, OAB settings were obtained from Autodiscover.

I am set up mac mini and when I test the mail server by sending a mail from administrator to administrator I get the error message 'Diagnostic-Code: X-Postfix; connect to 127.0.0.1[127.0.0.1]:10024: Connection refused'. Can any one suggest a solution

I set up mac mini and when I test the mail server by sending a mail from administrator to administrator I get the error message 'Diagnostic-Code: X-Postfix; connect to 127.0.0.1[127.0.0.1]:10024: Connection refused'. Can any one suggest a solution

Thanks. Where could I possibly look for a firewall rule. I knowingly did not creat any. My system has internet coming to a Modem which then is connected to a wireless router. I have computers connecting to the router through cable as well as wireless. One of these computers has been our mailserver using Mercury and Pegasus and that computer has a static IP address. The Mac Mini also has been assigned a different srtatic IP address. I have only set up user account, none of them an email account as I initially expect them to receive only internal mails. Is it necessary that I must set up an email id for each user while setting up the user account. My server id is server.local. So would the email id for local users be [email protected]?

Mail delivery error with 5510 e-print. updates and connection are ok. friend has same problem.

I have checked all of the updates and connections for my new printer. As far as I can tell, I've checked everything that needs to be checked and all is good. But, I still get the Mail Delivery error when e-printing. And my friend has the same problem with her new 5510 b111a. What could possibly be the problem? Regular printing, scanning and so on work fine with my wireless connection.
This question was solved.
View Solution.

So it sounds like it may be an Issue with the provided Email Address from your internet service provider, you are sending from ,
What i would suggest as a test is to create a Email account either with g mail and or yahoo, and try to send the email to your eprint account/Email, and see if it accepts the email also, make sure you have your printer set to Accept email from all users you can do this by logging into Eprint Center and then going into these settings and selecting that option
I am an HP employee.
__ if this Solution has helped Please Mark as Resolved and feel free to Provide a Kudos__

Mail in error - anyone who knows computer language please help.

My iPod has been messed up for a while, and i have tried to fix it but to no avail; so i decided to send it in. however, when i tried to access the page after i log in, it said PeopleCode compile error(Field APCWSS_WRK.AP_WSS_ISSUELAB not defined (2,17)) for program APCWSS_PROBINFO. Activate (2, 405).
after i click ok on this one, another pops up that says basically the same thing except for activate (2,300). after that there is another one that says the same except for activate (15,60). whatever that means.
any help would be great. and im getting a bit desperate so really, any help would be great.
ipod clickwheel no color meaning 4th gen Windows XP

Hello,
I cant help on this subject, but regarding your iPod's problem, hope the following helps
Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning ! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery replacement (with pictures)
http://www.kokopellimusic.us/KM_instructions.htm
Have I tried this myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

Exchange 2010 Ative Sync working fine but when i do the test-ActiveSyncConnectivity it gives Error

Exchange 2010 Ative Sync working fine but when i do the test-ActiveSyncConnectivity it gives Error my internal and external domains are different i have godaddy certificate and i have redirected HTTP to HTTPS for OWA, but when i run the test-ActiveSyncConnectivity
https://mail.mycompany.com/Microsoft-System-ActiveSync it gives me error unable to connect to remote server, the connected party did not respond after a period of time because connected server failed to respond 67.57.66.23:443
From outside owa and activesync is working but my outlook 2007 SP2 shows disconnect every 25 minutes and then connected again when i see windows evenyviewer i am getting error that CAS Server failed to connect to mailbox server. Later it disconnected for
60 seconds, I think thats when outlook gives disconnect error to all users
Your quick help is really appreciated

Hi,
Hope below KB will help you for resolution the issue
http://support.microsoft.com/kb/2469722
http://www.wiki-errors.com/err.php?wiki=443
Dinesh S.

Mail Delivery Error only when sending from certain email accounts

I posted in another thread regarding this however the problem has seemed to get more interesting.
On a whim i decided to change which e-mail account I was sending from and re-sent the exact same PDF document from my MobileMe(instead of Gmail) and it worked perfectly!! got the e-print confirmation about it preparing for printing and then whalla the print! Went back to try gmail and got the Mailer Deamon error again:
Delivery to the following recipient failed permanently:
[email protected]
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 5.7.1 Command rejected (state 18).
could it be specifically related to Gmail or googles servers? Are there specific mail providers that work/don't work(for example MobileMe vs Gmail vs Yahoo, BlackBerry, etc...)
Any help is greatly appreciated in advance.

and while I had read that information and appreciate you re-providing that I'm still not sure exactly what that tells me. In both cases I was using Apple's Mail (once to send from a Gmail account which failed and once from MobileMe win succeeded) and then again from my BlackBerry handhelp(in which case neither account worked)
since both Apple Mail, Blackberry and also Gmail are "tested" I'm assuming you're pointing out the "testing does not guarentee full compatibility" portion of this statement which to me is misleading. If I'm using only "tested" clients but having problems it feels slightly dishonest to be marketing this product as complete. While I am optimistic about the many possibilities offered by this printer I am disappointed at present by the limited and seemingly premature release of "e-print" as a whole.
Any other potential workarounds you can think of?

EmailMsg::Send::Failed to send the mail message error code: -49

can enyone explain me this error.
I want to send emails via IIS.
i've tested SBO Mailer to connect to IIS. TEST is succesfull.
SAP 2007 PL8

The sending user must have an email address set up in their user record (Administration>set up>general> users). Check this first, then, do a search in the SAP notes on error 49, you should find at least two notes for troubleshooting this eror message

After soak test update, I get error messages repeatedly. The majority are "unfortunately, messaging has stopped", but you can replace messaging with "android os", or any other process, as it happens with more than just messaging. I have had numerous peopl

After soak test update, I get error messages repeatedly. The majority are "unfortunately, messaging has stopped", but you can replace messaging with "android os", or any other process, as it happens with more than just messaging. I have had numerous people call and ask why I didn't reply to their texts...and I look, but have not received any new texts. YES, I have restarted phone. I have cleared data as well as cache on all apps. I have downloaded the vzw messaging app, which seems silly, since it happens with several different processes and apps, but all to no avail. I am missing texts from my employer, from my family. This did happen, but rarely, before this "soak test". It is now Kitkat version 19.6.3.obake_verizon.en.US. THIS is when I started having problems...like 50 times a day kind of problems! I have seen hundreds of posts all over the internet over the past 3 days. Does no one know how to fix this??? Shouldn't there be a way to revert phone to a pre-update state? and no, hard reset did NOT work!!!! I have been with verizon for well over 15 years, but I have not upgraded my lines and will not in July either. This is ridiculous. It's not like my games aren't working, it is my messaging and "android os"...my lifeline at work!

kristinaf333,
Oh no, I am sorry to hear your messages are not working since the software update. I greatlly appreciate doing all that troubleshooting to try and get the messaging application back in business. I know how much I rely on my messages so I can understand the urgency to get this resolved. Have you had a resolution ticket opened since you started experiencing issues with your messages? Does this happen with all contacts or just some? Please provide additional information to ensure we get to the bottom of this for you.
KarenC_VZW
Follow us on Twitter @VZWSupport

Trying to send e-mail and error message " a copy has been placed in your outbox. the sender address was rejected by the server"

trying to send e-mail and error message " a copy has been placed in your outbox. the sender address was rejected by the server"

i have the same problem with my 3gs and tried to add my email acc+pass in the outgoing server but it got rejected.
just bin on the phone(45min) with my carrier support about this issue they are pretty much scratching there head, the settings i should use gets verified with no problems when i add the outgoung server, but still cant send mails.

SAP PI Sender Mail Adapter error : Unexpected User response

Hello ,
I developed a scenario which requires Sender mail Adapter to connect a Third party system to PI, by going thro the links .
/people/michal.krawczyk2/blog/2005/12/18/xi-sender-mail-adapter--payloadswapbean--step-by-step
and PDFs in SDN.
When configured the sender mail adapter using POP Mail Server,faced the following error:gave the correct URL and Login credentials.
+" exception caught during processing mail message; java.io.IOException: unexpected user response; read -ERR Command is not valid in this state."+
Then used IMAP for the same mail server : error:
"exception caught during processing mail message; java.io.IOException: unexpected login response; read 001F BAD Command received in Invalid state."
Tried with another Mail server :
"exception caught during processing mail message; java.net.ConnectException: Connection timed out".
Can you please help, what be the cause? how to rectify it?

Hi
There might be an connectivity issue from PI server to mail server. Please check with your BASIS to resolve the issue.,
Regards
Ramg

Receiver Mail adapter Error

HI All
   i    am doing   a   scenario     SFTP    to mail adapter,   i am sending a    file    to    SFTP ADAPTER and   Mail adapter   send the   mail to    clint,   i am   using java mapping ,   i have checked the message in    RWB mesage is    fail   in mail adapte,
   ERROR :   Message processing failed. Cause: java.lang.Exception: java.io.IOException: server does not support PLAIN or LOGIN authentication
anyone suggest me     soloution?

Hi Pankaj,
Remove your mail server user id and password and keep authentication mode as Plain and try in mail adapter configuration.
You can try accessing ID from within IR via menu options or via a direct URL.
Thanks,

Mail expunge error and old mail switching to new mail status

Everything started when I set to enabled in mail-general-when searching mail boxes: include encrypted pages.
I was looking for a way to seach in the content of the message for the mails.
Then the first error appeared: the mails when I read those mails returned by themselves to the state of unread.
Then I disabled again the optin: mail-general-when searching mail boxes: include encrypted pages,
but the error continued. and all my mails (more than 1200) were set automatically to the "new" mail status each time that I started the mail program.
Now I created a mailbox named "old" when I move the new messages that I have read to that file.
But now the mail program uses the memory constantly.
with out the mail, the computer memory is near 5%, but when I start the mail program and use it constantly, the memory goes to 100% until I receive the mail expunge error.
The machine has 4Ghz ram, and the mail program uses all until I got the error, I am using a G5, dual cpu, 2ghz, mac osx server. There are no other programs using the memory.
1)how can I configure the mail to avoid the expunge error?
2)how I can configure the mail to keep the mails that I just read to an old state (avoiding those to restart their state to "new")?
3)it is possible to do searchs in all the content of the messages?
thanks
Alberto

You’re welcome.
Well, not knowing what the problem really is, and since it apparently started to happen after you changed some settings, I’d try setting up Mail again from scratch and import your mail back afterwards.
Verify/repair the startup disk (not just permissions), as described here:
The Repair functions of Disk Utility: what's it all about?
After having fixed all the filesystem issues, if any, and making sure that there’s enough space available on the startup disk, try this:
1. If you have a .Mac account and .Mac synchronization of Mail data is enabled either in Mail > Preferences > General or in System Preferences > .Mac, disable it before proceeding.
2. Quit Mail if it’s running.
3. In the Finder, go to ~/Library/. Move (not copy) the entire Mail folder out of there, to the Desktop.
4. In the Finder, go to ~/Library/Preferences/. Locate com.apple.mail.plist and move it to the Desktop.
5. Open Mail and set it up again from scratch. If given the option to import existing mailboxes or something like that, don’t. Just enter the account information and check that everything works fine.
6. You’ll have to re-configure all your settings in Mail > Preferences. For spam-related security reasons, the first thing you should do is go to Preferences > Viewing and disable Display remote images in HTML messages if it’s enabled.
7. If Mail works fine now and you had any messages stored in local mailboxes, do File > Import Mailboxes, choose Mail for Mac OS X as the data format, and follow the instructions to import your mail from the old Mail folder that’s now on the Desktop. Import the Mailboxes folder first, then each of the POP-username@mailserver account folders, if any.
8. If .Mac synchronization of Mail data was enabled at the beginning, enable it again, go to System Preferences > .Mac > Advanced, click Reset Sync Data, and choose the appropriate options to reset the Mail data stored on the .Mac server with the data locally stored on the computer, i.e. sync data must flow from the computer to the .Mac server.
As a result of doing the above, some messages may be duplicated. Andreas Amann’s Mail Scripts has a Remove Duplicates script that you may find useful.
If all is well and you don’t miss anything, the files on the Desktop can be deleted, although you may want to keep them for a while, just in case.
Note: For those not familiarized with the ~/ notation, it refers to the user’s home folder. You can easily locate any of the folders referred to in this post by copying the folder path here, doing Go > Go to Folder in the Finder, and pasting the folder path there.

How can I stop getting 30 - 50 "Mail Administrator" or "Mail Delivery Errors" from occorring in my e-mail on a daily basis

Every time I log in to my e-mail I see 30 to 50 "mail delivery" errors. This is very frustrating to each time having to delete those items. I have blocked and clicked on spam, but there is no change.

For goodness sake, it is most likely [http://en.wikipedia.org/wiki/Backscatter_%28email%29 backscatter], changing your mail password probably will not help but is a prudent thing to do, but it is actually quite unlikely that anyone is trying to use your mail account.
There is basically nothing that can be done about backscatter, as the article I linked to advises.

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