Texts wont come through when connected to internet

When connected to Internet my blackberry Q5 won't receive new texts. I have to keep opening the text chat for it to show me I have a new text. I'm on giffgaff which is run on the o2 network. Please can somebody help me!

Hi,
Check under here to see if you have any proxies selected. If you do, unselect them and retry the applications.
System Preferences -> Network -> (Your connection method) -> Proxies

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