Thank you support !
Hello,
I bought a Lenovo 3000 N200 some months ago.
I had no problem with my laptop, it's perfect but an issue with my battery. So I phoned to the support yesterday and I received a new battery this morning.
I am really impressed by the quality of after-sales service and I would like to say THANK YOU. Thank you Lenovo !
I will always buy Lenovo now. For me, it is the best choice.
Furthermore, the man who answered me yesterday was really nice, polite and delightful.
Thank you, thank you !
Hello EnigmaPrime,
That's great news that you was able to have your issue resolved and taken care of. Often users come to forums to express frustration and discontent, so hearing a good story does make things a little better at times.
If I have helped you in any way click the Kudos button to say Thanks.
The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
- Friendship is magical.
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HP DV7-4073 Hinge & Case failure. (THANK YOU SUPPORT TEAM)
I am hoping this posts will help others as there are many other posts like it that have been closed due to one reason or another. The stated cases of these HP Laptops having hinge issues after so much time and use is a growing concern and people know the HP name but find out after their purchase that the level of service is not what they expected. Personally, i purchased an HP DV7-4073nr back in October 2010 for school to get my degree. Around a year later, the case was cracking and splitting, and then the dreaded hinge issue came up. Fast forward 4 years later to today and thats where the happy ending finally happens.
I sent an IM to an HP support rep (JeffHelp) thinking that i would never hear from anyone again about my problem. Not only did i get a voicemail (never answer 800 numbers) with a case number AND a case manager name, but i also got a case management callback number. after about 30 minutes on the phone I was told my unit (verifying serial number and model number) was way out of warranty as well as end of life/end of service. Luckily, i was talkign to someone who cared enough about living a dispoable lifestyle and helped me not only find the correct part, but was able to apply a very generous discount to the overall cost.
Searching online for parts yeilded a very expensive cost for like new or grade A/B parts so i didnt think that spending over 100.00 dollars Americn for a single base piece was worth that. to my surprise, without even asking or questioning me it was added to my order. I am not going to go into great detail about that transaction but it was a complete jaw dropper and shock to me, and in a very good way.The bottom line to this post is that, yes, the products do obviously have some defects, and yes HP may have chosen to omit those facts after it was obvious and provide desirable compensation or repair for their products.
One fact remains that even with parts; computer, car, or otherwise, if you want OEM, you are going to pay the OEM price or risk your money on ebay looking for the best replacement. Take a few minutes and research your exact problem, your part number(s), and what effects the damage may have had on the overall condition of your laptop. Once you have it all figured out, CONTACT HP. Create a thread, send an IM, shoot them an email. Do something. They seem to be caring more about their reputation lately as i have seen many support reps and and mods on this forum replying to customers and members, replies from those people saying how amazing they were treated, the really good options they were offered and how they had some of their faith restored in HP's customer service over the years.
I would like to give a HUGE thank you-shout out to JeffHelp and Terri in the support division for all of your help, the unbelieveable customer service level you both went to and the understanding/concern for follow up that was offered. i am actually looking forward to my parts hoping they fix the problem and being in the support industry, i DEFINITELY think that credit is deserved where credit is due, especially in this case.
The last thing i would like to say is that support is all about hearing the negative and bad results on a daily basis over and over until you want to jsut walk away shaking your head. I think in the light of all these performance issues their equipment is having, its high time we recognize the team members who go above and beyond to do what it takes to make an HP customer a happy customer! So here is my shout out to Jeff and Terri.
THANK YOU VERY MUCH!!!
You have restored my faith in HP Customer Support Division and I have a completely new outlook on your teams for their effort to make things right with me. Keep up the amazing work, we may be far and few inbetween, but those of us who egt that level of support, appreciate every bit of it.I am hoping this posts will help others as there are many other posts like it that have been closed due to one reason or another. The stated cases of these HP Laptops having hinge issues after so much time and use is a growing concern and people know the HP name but find out after their purchase that the level of service is not what they expected. Personally, i purchased an HP DV7-4073nr back in October 2010 for school to get my degree. Around a year later, the case was cracking and splitting, and then the dreaded hinge issue came up. Fast forward 4 years later to today and thats where the happy ending finally happens.
I sent an IM to an HP support rep (JeffHelp) thinking that i would never hear from anyone again about my problem. Not only did i get a voicemail (never answer 800 numbers) with a case number AND a case manager name, but i also got a case management callback number. after about 30 minutes on the phone I was told my unit (verifying serial number and model number) was way out of warranty as well as end of life/end of service. Luckily, i was talkign to someone who cared enough about living a dispoable lifestyle and helped me not only find the correct part, but was able to apply a very generous discount to the overall cost.
Searching online for parts yeilded a very expensive cost for like new or grade A/B parts so i didnt think that spending over 100.00 dollars Americn for a single base piece was worth that. to my surprise, without even asking or questioning me it was added to my order. I am not going to go into great detail about that transaction but it was a complete jaw dropper and shock to me, and in a very good way.The bottom line to this post is that, yes, the products do obviously have some defects, and yes HP may have chosen to omit those facts after it was obvious and provide desirable compensation or repair for their products.
One fact remains that even with parts; computer, car, or otherwise, if you want OEM, you are going to pay the OEM price or risk your money on ebay looking for the best replacement. Take a few minutes and research your exact problem, your part number(s), and what effects the damage may have had on the overall condition of your laptop. Once you have it all figured out, CONTACT HP. Create a thread, send an IM, shoot them an email. Do something. They seem to be caring more about their reputation lately as i have seen many support reps and and mods on this forum replying to customers and members, replies from those people saying how amazing they were treated, the really good options they were offered and how they had some of their faith restored in HP's customer service over the years.
I would like to give a HUGE thank you-shout out to JeffHelp and Terri in the support division for all of your help, the unbelieveable customer service level you both went to and the understanding/concern for follow up that was offered. i am actually looking forward to my parts hoping they fix the problem and being in the support industry, i DEFINITELY think that credit is deserved where credit is due, especially in this case.
The last thing i would like to say is that support is all about hearing the negative and bad results on a daily basis over and over until you want to jsut walk away shaking your head. I think in the light of all these performance issues their equipment is having, its high time we recognize the team members who go above and beyond to do what it takes to make an HP customer a happy customer! So here is my shout out to Jeff and Terri.
THANK YOU VERY MUCH!!!
You have restored my faith in HP Customer Support Division and I have a completely new outlook on your teams for their effort to make things right with me. Keep up the amazing work, we may be far and few inbetween, but those of us who egt that level of support, appreciate every bit of it. -
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Anyway, the original problem: an application called JotNot Pro fails to update. The error message says something like "you cannot update this cos either you bought it with a different Apple ID or somebody else bought it."
Neither applies. Can anybody help?
PS. This is my first approach to the support community so please bear with me!
WilliamYou might have better luck contacting the app's support or developers.
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The Seagate backup drive I bought doesn't support 10.5.8
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My computer is not allowing me to utilize any version of Firefox, after multiple downloading attempts. I simply get a message that Firefox is not supported on this architecture, and the Firefox icon in my toolbar now has a circle on it with a line through it (Canceled). I hope that someone can explain what I need to do to be able to use Firefox once again. Thank you, TC
As you have a PPC or Power Mac the last release form Mozilla to work on PPC is Firefox 3.6.*
Firefox 3.6.23 can be found at http://www.mozilla.com/en-US/firefox/all-older.html
Since you have a PPC Mac there is this third-party option for Firefox 7.0.1 at
http://www.floodgap.com/software/tenfourfox/
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After updating to 10.9.2 the Finder changed and I feel something is hiding - for example, I no longer seem to be able to "GET INFO" about my hardrive... only my drive and "my documents" etc... maybe this has something to do with not being able to find this folder: Mac OS: /Library/Application Support/Adobe/Bridge CC Extensions
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It worked easy.
That little bit of info would be a great addition to that install AOM instructions.
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Do the Mac minis support using AirPlay and all of its functions? I thought I saw a comment yesterday that suggested the Mac mini (particularly the late 2012 models) does not support AirPlay. Thank you.
Hello,
AirPlay Mirroring
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iMac (Mid 2011 or newer)
Mac mini (Mid 2011 or newer)
MacBook Air (Mid 2011 or newer)
MacBook Pro (Early 2011 or newer)
http://support.apple.com/kb/HT5444 -
hello there, this is really urgent i would like to ask if there is a way to deactivate/lock my Mini Ipad because it was stolen, i hope you can provide me a way to do so, thank you for the support and i really hop you can help me, i bought this mini ipad not too long ago.
Unless you enabled Find My iPad on it before it was stolen then there isn't any way to locate it. If you did enable it then you could try locating and/or remotely wiping it either via http://icloud.com on a computer or Find My iPhone on another device - but that will only work if it's connected to a network and the device hasn't already been wiped and/or Find My iPad disabled on it.
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I sent Cloude maseeg for my phone to update my device stoped no work And then I want to please open a support device and thank you and I am currently in Cairo, Egypt
<Edited By Host>Not what you want to hear, I know, but this is a user to user forum. No one here has the power to help you.
You can get information about an order you placed on the Apple Online Store through the Order Status page. If you prefer, you can also get order status or make changes by phone at 1-800-692-7753.
You can try calling again and if the person you speak to can't help, ask to speak to a supervisor. -
I sent Cloude maseeg for any phone to update my device stoped no work And then I want to please open a support device and thank you and I am currently in Cairo, Egypt with me and I Mobinil SIM and number, 01281081731
Try this here:
http://docs.info.apple.com/article.html?artnum=93499
"Windows confuses iPod with network drive and may keep iPod from mounting or songs may seem to disappear"
And since you are teh savvy about these sort of things, here's Microsofts support article for the drive issue:
http://support.microsoft.com/default.aspx?scid=kb;en-us;297694
"New drive or mapped network drive not available in Windows Explorer"
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Hi, my product is under warranty and has a power button issue. Greek dealer doas not support it becouse I bought it from the us. wharT shall I do.Thank you
It can only be serviced in the country where it was originally sold. Take it back to the US or send it to someone you know there to take it in for service.
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Thank you Lenovo | Open Letter to Lenovo Users & Tech Support
A few weeks ago I saw the Lenovo K430 on NewEgg while shopping for a new Desktop. I was amazed by the K430’s features and great looks. However, after doing some research I became very baffled about the Power Turbo Switch and the many horror stories about upgrading the graphics card.
I called Lenovo Technical Support to talk about possibilities and get advice about the graphics card, a woman answered the phone and informed me she had no idea or information about graphics card; but she recommended I speak to Sales. I was transferred to sales and they too informed me that they knew nothing about the computer or graphics card.
I decided to call B&H Photo, the name sounds deceiving but they really are the best with support. The Technical Support told me if I really wanted a great computer I should think about building my own.
So today, I embarked on the journey to build my own computer and I want to say thank you to Lenovo. If it wasn’t for Lenovo's extremely bad Tech Support and Sales I would not have built my own computer.
Lenovo you are so terrible and clueless, you have inspired me, you have driven me by showing me your lack of knowledge and sense of awareness, the idea that a company has a sales and tech department that knows absolutely nothing about their own product. Thank you Lenovo, you are simply the worse PC maker on the Planet!
Thanks to you; today I have the most powerful computer I could ever imagined. The only Tech Support Leno provides is the word Support on their website.
Here is a little taste of my complete Specification; please enjoy:
Motherboard:
ASUS Sabertooth X79 LGA 2011 Intel X79 SATA 6Gb/s USB 3.0 ATX Intel Motherboard
Processor/Chipset:
Intel Core i7-3820 Sandy Bridge-E 3.6GHz (3.8GHz Turbo Boost) LGA 2011 130W Quad-Core Desktop Processor BX80619i73820
Video Card/Graphics:
EVGA 03G-P4-3668-KR GeForce GTX 660 Ti FTW+ 3GB 192-bit GDDR5 PCI Express 3.0 x16 HDCP Ready SLI Support Video Card
Power supply/PSU:
CORSAIR HX Series HX750 750W ATX12V 2.3 / EPS12V 2.91 SLI Ready Crossfire Ready 80 PLUS GOLD Certified Modular Active PFC Power Supply
Processor Fan:
COOLER MASTER Hyper 212 EVO RR-212E-20PK-R2 Continuous Direct Contact 120mm Sleeve CPU Cooler Compatible with latest Intel 2011/1366/1155 and AMD FM1/FM2/AM3+
RAM:
Four CORSAIR Vengeance 16GB (2 x 8GB) 240-Pin DDR3 SDRAM DDR3 1600 Desktop Memory Model CMZ16GX3M2A1600C9. 64BG
My new computer is called Endeavor; with the tagline, Inspired by Lenovo.
Thanks again! Goodnight & Good luck!
Your friend AMP.Ahhhhhhh, one of the lucky ones that escaped the powerful grip of Lenovo :-) you are sooooo lucky.
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Apple - iTunes - Partner Programs - Book Publishers
See a list of Apple-approved aggregators
Start contacting them with your particular needs and see who fits best.
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Pentax *ist DS finally supported - thank you, very much appreciated
OMG *istDS support out of the box!
I'm installing right now and keeping my fingers crossed. Have to wait for restart...
THANK YOU JOE AND TEAM
Cheers,
KarlI had been hacking my Raw.plist before this update. At first glance, I can't see a difference to the images. The "Apple defaults" in the Raw finetuning tool provide the same values as those for the *ist DL, and frankly, I don't see why they shouldn't - as far as I know there is no (electronic / software) difference between the DL and the DS, at least not with those DS's updated to version 2.x of the in-camera software.
I'll delve into this in more detail over the week-end, and also of course I want to finally see what the numbers in the various matrices of the Raw.plist are, and how they compare to the dcraw code!
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