Process Completion Email flooding Agent Inbox

Hi Experts,
We got a scenario when a user registration process is completed in E-commerce an email will be sent to an agent group. But the agents inbox is flooded with a completion email repetitively for every 2-3 seconds and we checked the following:
For the user registration process, the program that executes this type of email (Registration Complete) is debugged but since based on the custom table for user registration there is no user that is pending for notification, thus upon debug, the processing did not even proceed to the email sending logic but exits the program.
I also checked the batch job that includes the triggering of the said program. This batch job runs with every 15 minutes interval.
I then checked the email log via Transaction SOST, and check the email transmission going out of SAP starting from March 8 to 9. But was only able to see 1 Registration complete email being sent to the user. I wasn't able to find any emails that sends to the group.
Experts, does any one have any other ideas on what might be triggering these duplicate email as it seems based on my initial checking it doesn't seem like the batch job and the program was the one that triggers the sending of these said duplicate emails...
is there any other configuration (erms or action) that may have been sending these emails to the group that we can check on.?
Thanks in Advance,
Rama Rao.

Hi Glenn,
You can use the 'Interact' button on the agent inbox, whic will take you to the account identification screen after selecting the e-mail and click on interact. Further activiteis(without clicking on end button) will affect the linking to the service ticket and e-mail.
Shridhar

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Sorry, not a Firefox support issue as Firefox doesn't do email, it's a web browser.
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If your problem is with Mozilla Thunderbird, see this forum for support.
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Message was edited by:
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