The best way i can re write the script ??
What is the best way that i can rewrite the below query.,
SELECT 'Brought Forward' AS groupName , End_Status
,SUM(Emergency) AS Emergency
,SUM(High) AS High
,SUM(Medium) AS Medium
,SUM(Low) AS Low
,SUM(Total) as Total
FROM
( SELECT a.call_id
,CASE WHEN (NVL(B.STATUS, NVL(A.STATUS,0))) IN (4,12) THEN 'Resolved'
WHEN (NVL(B.STATUS, NVL(A.STATUS,0))) IN (0,1,11,7) THEN 'Open Items'
END AS End_Status
,(CASE WHEN Priority = 0 THEN 1 ELSE 0 END) AS Emergency
,(CASE WHEN Priority = 1 THEN 1 ELSE 0 END) AS High
,(CASE WHEN Priority = 2 THEN 1 ELSE 0 END) AS Medium
,(CASE WHEN Priority = 3 THEN 1 ELSE 0 END) AS Low
,(CASE WHEN priority = 0 OR priority = 1 OR priority = 2 OR priority = 3 THEN 1 ELSE 0 END) Total
FROM LCC.VHD_CALLDESK A,
(SELECT DISTINCT Y.Call_Id,Y.Status
FROM LCC.VHD_CALLSTATUS Y,
SELECT P.CALL_ID,MAX(P.Status_Date) as Status_Date
FROM LCC.VHD_CALLSTATUS P , LCC.VHD_CALLSTATUS R
WHERE R.STATUS IN (2,14)
AND P.STATUS IN (0,1,4,7,11,12)
AND R.UPDUSERID <> 'system'
AND P.CALL_ID <> R.CALL_ID
AND TRUNC(P.Status_Date) < '21-May-2008'
GROUP BY P.Call_ID
) Z
WHERE Y.Call_Id = Z.Call_id
AND Y.Status_Date = Z.Status_Date) B
UNION
SELECT a.call_id
,CASE WHEN (NVL(B.STATUS, NVL(A.STATUS,0))) IN (4,12) THEN 'Resolved'
WHEN (NVL(B.STATUS, NVL(A.STATUS,0))) IN (0,1,11,7) THEN 'Open Items'
END AS End_Status
,(CASE WHEN Priority = 0 THEN 1 ELSE 0 END) AS Emergency
,(CASE WHEN Priority = 1 THEN 1 ELSE 0 END) AS High
,(CASE WHEN Priority = 2 THEN 1 ELSE 0 END) AS Medium
,(CASE WHEN Priority = 3 THEN 1 ELSE 0 END) AS Low
,(CASE WHEN priority = 0 OR priority = 1 OR priority = 2 OR priority = 3 THEN 1 ELSE 0 END) Total
FROM LCC.VHD_CALLDESK_ARCHIVE A,
(SELECT DISTINCT Y.Call_Id,Y.Status
FROM LCC.VHD_CALLSTATUS Y,
SELECT P.CALL_ID,MAX(P.Status_Date) as Status_Date
FROM LCC.VHD_CALLSTATUS_ARCHIVE P , LCC.VHD_CALLSTATUS_ARCHIVE R
WHERE R.STATUS IN (2,14)
AND P.STATUS IN (0,1,4,7,11,12)
AND R.UPDUSERID <> 'system'
AND P.CALL_ID <> R.CALL_ID
AND TRUNC(P.Status_Date) < '21-May-2008'
GROUP BY P.Call_ID
) Z
WHERE Y.Call_Id = Z.Call_id
AND Y.Status_Date = Z.Status_Date) B
WHERE (A.CALL_ID = B.CALL_ID AND TRUNC(A.ENTRY_DATE) < '21-May-2008' )
UNION
SELECT A.CALL_ID
,CASE WHEN TRUNC(ENTRY_DATE) IS NOT NULL THEN 'Open Items'
END AS End_Status
,(CASE WHEN Priority = 0 THEN 1 ELSE 0 END) AS Emergency
,(CASE WHEN Priority = 1 THEN 1 ELSE 0 END) AS High
,(CASE WHEN Priority = 2 THEN 1 ELSE 0 END) AS Medium
,(CASE WHEN Priority = 3 THEN 1 ELSE 0 END) AS Low
,(CASE WHEN priority = 0 OR priority = 1 OR priority = 2 OR priority = 3 THEN 1 ELSE 0 END) Total
FROM LCC.VIEW_VHD_CALLDESK_MASTER A,
(SELECT CALL_ID, STATUS_DATE FROM
SELECT CALL_ID, MIN(STATUS_DATE) AS STATUS_DATE FROM LCC.VHD_CALLSTATUS WHERE CALL_ID IN
(SELECT CALL_ID FROM LCC.VIEW_VHD_CALLDESK_MASTER WHERE TRUNC(ENTRY_DATE) < '21-May-2008' )
GROUP BY CALL_ID)
WHERE TRUNC(STATUS_DATE) >= '21-May-2008'
) B
WHERE A.CALL_ID = B.CALL_ID
UNION
SELECT A.CALL_ID
,CASE WHEN TRUNC(ENTRY_DATE) IS NOT NULL THEN 'Open Items'
END AS End_Status
,(CASE WHEN Priority = 0 THEN 1 ELSE 0 END) AS Emergency
,(CASE WHEN Priority = 1 THEN 1 ELSE 0 END) AS High
,(CASE WHEN Priority = 2 THEN 1 ELSE 0 END) AS Medium
,(CASE WHEN Priority = 3 THEN 1 ELSE 0 END) AS Low
,(CASE WHEN priority = 0 OR priority = 1 OR priority = 2 OR priority = 3 THEN 1 ELSE 0 END) Total
FROM LCC.VIEW_VHD_CALLDESK_MASTER A,
(SELECT CALL_ID, STATUS_DATE FROM
SELECT CALL_ID, MIN(STATUS_DATE) AS STATUS_DATE FROM LCC.VHD_CALLSTATUS_ARCHIVE WHERE CALL_ID IN
(SELECT CALL_ID FROM LCC.VIEW_VHD_CALLDESK_MASTER WHERE TRUNC(ENTRY_DATE) < '21-May-2008' )
GROUP BY CALL_ID)
WHERE TRUNC(STATUS_DATE) >= '21-Jan-2008'
) B
WHERE A.CALL_ID = B.CALL_ID
UNION
SELECT A.CALL_ID
,CASE WHEN TRUNC(ENTRY_DATE) IS NOT NULL THEN 'Open Items'
END AS End_Status
,(CASE WHEN Priority = 0 THEN 1 ELSE 0 END) AS Emergency
,(CASE WHEN Priority = 1 THEN 1 ELSE 0 END) AS High
,(CASE WHEN Priority = 2 THEN 1 ELSE 0 END) AS Medium
,(CASE WHEN Priority = 3 THEN 1 ELSE 0 END) AS Low
,(CASE WHEN priority = 0 OR priority = 1 OR priority = 2 OR priority = 3 THEN 1 ELSE 0 END) Total
FROM LCC.VIEW_VHD_CALLDESK_MASTER A
WHERE TRUNC(ENTRY_DATE) < '21-May-2008'
AND A.CALL_ID NOT IN
(SELECT DISTINCT CALL_ID FROM LCC.VHD_CALLSTATUS WHERE TRUNC(STATUS_DATE) >='21-May-2008' UNION
SELECT DISTINCT CALL_ID FROM LCC.VHD_CALLSTATUS_ARCHIVE WHERE TRUNC(STATUS_DATE)>='21-May-2008' )
AND A.STATUS IS NULL
UNION
SELECT a.call_id
,CASE WHEN (NVL(B.STATUS, NVL(A.STATUS,0))) IN (4,12) THEN 'Resolved'
WHEN (NVL(B.STATUS, NVL(A.STATUS,0))) IN (0,1,11,7) THEN 'Open Items'
END AS End_Status
,(CASE WHEN Priority = 0 THEN 1 ELSE 0 END) AS Emergency
,(CASE WHEN Priority = 1 THEN 1 ELSE 0 END) AS High
,(CASE WHEN Priority = 2 THEN 1 ELSE 0 END) AS Medium
,(CASE WHEN Priority = 3 THEN 1 ELSE 0 END) AS Low
,(CASE WHEN priority = 0 OR priority = 1 OR priority = 2 OR priority = 3 THEN 1 ELSE 0 END) Total
FROM LCC.VHD_CALLDESK_ARCHIVE A,
(SELECT DISTINCT Y.Call_Id,Y.Status
FROM LCC.VHD_CALLSTATUS_ARCHIVE Y,
(SELECT CALL_ID,MAX(Status_Date) as Status_Date
FROM LCC.VHD_CALLSTATUS_ARCHIVE
WHERE TRUNC(Status_Date) < '21-May-2008' AND Status IN (0,1,2,4,7,11,12,14) and upduserid <> 'system'
AND CALL_ID IN
SELECT CALL_ID FROM LCC.VHD_CALLSTATUS_ARCHIVE WHERE STATUS=1 AND TRUNC(STATUS_DATE) < '21-May-2008' and upduserid <> 'system'
INTERSECT
SELECT CALL_ID FROM LCC.VHD_CALLSTATUS_ARCHIVE WHERE STATUS In (2,14) AND TRUNC(STATUS_DATE) < '21-May-2008' and upduserid <> 'system'
GROUP BY Call_ID) Z
WHERE Y.Call_Id = Z.Call_id AND Y.Status_Date = Z.Status_Date) B
WHERE (A.CALL_ID = B.CALL_ID AND TRUNC(A.ENTRY_DATE) < '21-May-2008' and a.status not in (2,14) and a.upduserid <> 'system')
UNION
SELECT a.call_id
,CASE WHEN (NVL(B.STATUS, NVL(A.STATUS,0))) IN (4,12) THEN 'Resolved'
WHEN (NVL(B.STATUS, NVL(A.STATUS,0))) IN (0,1,11,7) THEN 'Open Items'
END AS End_Status
,(CASE WHEN Priority = 0 THEN 1 ELSE 0 END) AS Emergency
,(CASE WHEN Priority = 1 THEN 1 ELSE 0 END) AS High
,(CASE WHEN Priority = 2 THEN 1 ELSE 0 END) AS Medium
,(CASE WHEN Priority = 3 THEN 1 ELSE 0 END) AS Low
,(CASE WHEN priority = 0 OR priority = 1 OR priority = 2 OR priority = 3 THEN 1 ELSE 0 END) Total
FROM LCC.VHD_CALLDESK A,
(SELECT Y.Call_Id,Y.Status
FROM LCC.VHD_CALLSTATUS Y,
(SELECT CALL_ID,MAX(Status_Date) as Status_Date
FROM LCC.VHD_CALLSTATUS
WHERE TRUNC(Status_Date) < '21-May-2008' AND Status IN (0,1,2,4,7,11,12,14) and upduserid <> 'system'
AND CALL_ID IN
SELECT CALL_ID FROM LCC.VHD_CALLSTATUS WHERE STATUS=1 AND TRUNC(STATUS_DATE) < '21-May-2008' and upduserid <> 'system'
INTERSECT
SELECT CALL_ID FROM LCC.VHD_CALLSTATUS WHERE STATUS in (2,14) AND TRUNC(STATUS_DATE) < '21-May-2008' and upduserid <> 'system'
GROUP BY Call_ID) Z
WHERE Y.Call_Id = Z.Call_id AND Y.Status_Date = Z.Status_Date) B
WHERE (A.CALL_ID = B.CALL_ID AND TRUNC(A.ENTRY_DATE) < '21-May-2008' and a.status not in (2,14))
UNION
SELECT a.call_id
,CASE WHEN ENTRY_DATE IS NOT NULL THEN 'Open Items'
END AS End_Status
,(CASE WHEN Priority = 0 THEN 1 ELSE 0 END) AS Emergency
,(CASE WHEN Priority = 1 THEN 1 ELSE 0 END) AS High
,(CASE WHEN Priority = 2 THEN 1 ELSE 0 END) AS Medium
,(CASE WHEN Priority = 3 THEN 1 ELSE 0 END) AS Low
,(CASE WHEN priority = 0 OR priority = 1 OR priority = 2 OR priority = 3 THEN 1 ELSE 0 END) Total
FROM LCC.VHD_CALLDESK A,
(SELECT Y.Call_Id
FROM LCC.VHD_CALLSTATUS Y,
(SELECT CALL_ID,MAX(Status_Date) as Status_Date
FROM LCC.VHD_CALLSTATUS
WHERE TRUNC(Status_Date) < '21-May-2008' AND Status IN (0,1,4,7,11,12,13)
AND CALL_ID NOT IN (SELECT DISTINCT CALL_ID FROM LCC.VHD_CALLSTATUS WHERE TRUNC(Status_Date) < '21-May-2008' AND Status In (2,14) and upduserid <> 'system')
GROUP BY Call_ID) Z
WHERE Y.Call_Id = Z.Call_id AND Y.Status_Date = Z.Status_Date
MINUS
SELECT Y.Call_Id
FROM LCC.VHD_CALLSTATUS Y,
(SELECT CALL_ID,MAX(Status_Date) as Status_Date
FROM LCC.VHD_CALLSTATUS
WHERE TRUNC(Status_Date) <'21-May-2008' AND Status IN (0,1,4,7,11,12)
AND CALL_ID NOT IN (SELECT DISTINCT CALL_ID FROM LCC.VHD_CALLSTATUS WHERE TRUNC(Status_Date) < '21-May-2008' AND Status in (2,14) and upduserid <> 'system')
GROUP BY Call_ID) Z
WHERE Y.Call_Id = Z.Call_id AND Y.Status_Date = Z.Status_Date)B
WHERE A.CALL_ID = B.CALL_ID
UNION
SELECT a.call_id
,CASE WHEN ENTRY_DATE IS NOT NULL THEN 'Open Items'
END AS End_Status
,(CASE WHEN Priority = 0 THEN 1 ELSE 0 END) AS Emergency
,(CASE WHEN Priority = 1 THEN 1 ELSE 0 END) AS High
,(CASE WHEN Priority = 2 THEN 1 ELSE 0 END) AS Medium
,(CASE WHEN Priority = 3 THEN 1 ELSE 0 END) AS Low
,(CASE WHEN priority = 0 OR priority = 1 OR priority = 2 OR priority = 3 THEN 1 ELSE 0 END) Total
FROM LCC.VHD_CALLDESK_ARCHIVE A,
(SELECT Y.Call_Id
FROM LCC.VHD_CALLSTATUS_ARCHIVE Y,
(SELECT CALL_ID,MAX(Status_Date) as Status_Date
FROM LCC.VHD_CALLSTATUS_ARCHIVE
WHERE TRUNC(Status_Date) < '21-May-2008' AND Status IN (0,1,4,7,11,12,13)
AND CALL_ID NOT IN (SELECT DISTINCT CALL_ID FROM LCC.VHD_CALLSTATUS_ARCHIVE WHERE TRUNC(Status_Date) < '21-May-2008' AND Status in (2,14) and upduserid <> 'system')
GROUP BY Call_ID) Z
WHERE Y.Call_Id = Z.Call_id AND Y.Status_Date = Z.Status_Date
MINUS
SELECT Y.Call_Id
FROM LCC.VHD_CALLSTATUS_ARCHIVE Y,
(SELECT CALL_ID,MAX(Status_Date) as Status_Date
FROM LCC.VHD_CALLSTATUS_ARCHIVE
WHERE TRUNC(Status_Date) < '21-May-2008' AND Status IN (0,1,4,7,11,12)
AND CALL_ID NOT IN (SELECT DISTINCT CALL_ID FROM LCC.VHD_CALLSTATUS_ARCHIVE WHERE TRUNC(Status_Date) < '21-May-2008' AND Status in (2,14) and upduserid <> 'system')
GROUP BY Call_ID) Z
WHERE Y.Call_Id = Z.Call_id AND Y.Status_Date = Z.Status_Date)B
WHERE A.CALL_ID = B.CALL_ID
WHERE End_Status IS NOT NULL
group by End_Status
rk
What is the best way that i can rewrite the below query.,
SELECT 'Brought Forward' AS groupname, end_status, SUM (emergency) AS emergency,
SUM (high)
AS high, SUM (medium) AS medium, SUM (low) AS low,
SUM (total)
AS total
FROM (SELECT a.call_id,
CASE
WHEN (NVL (b.status, NVL (a.status, 0))) IN (4, 12) THEN 'Resolved'
WHEN (NVL (b.status, NVL (a.status, 0))) IN (0, 1, 11, 7) THEN 'Open Items'
END
AS end_status,
(CASE
WHEN priority = 0 THEN 1
ELSE 0
END
AS emergency,
(CASE
WHEN priority = 1 THEN 1
ELSE 0
END
AS high,
(CASE
WHEN priority = 2 THEN 1
ELSE 0
END
) AS medium,
(CASE
WHEN priority = 3 THEN 1
ELSE 0
END
) AS low,
(CASE
WHEN priority = 0
OR priority = 1
OR priority = 2
OR priority = 3 THEN 1
ELSE 0
END
) total
FROM lcc.vhd_calldesk a,
(SELECT DISTINCT y.call_id, y.status
FROM lcc.vhd_callstatus y,
(SELECT p.call_id,
MAX (p.status_date)
AS status_date
FROM lcc.vhd_callstatus p,
lcc.vhd_callstatus r
WHERE r.status IN (2, 14)
AND p.status IN (0, 1, 4, 7, 11, 12)
AND r.upduserid <> 'system'
AND p.call_id <> r.call_id
AND TRUNC (p.status_date) <
'21-May-2008'
GROUP BY p.call_id) z
WHERE y.call_id = z.call_id
AND y.status_date = z.status_date) b
UNION
SELECT a.call_id,
CASE
WHEN (NVL (b.status, NVL (a.status, 0))) IN (4, 12) THEN 'Resolved'
WHEN (NVL (b.status, NVL (a.status, 0))) IN (0, 1, 11, 7) THEN 'Open Items'
END
AS end_status,
(CASE
WHEN priority = 0 THEN 1
ELSE 0
END
AS emergency,
(CASE
WHEN priority = 1 THEN 1
ELSE 0
END
AS high,
(CASE
WHEN priority = 2 THEN 1
ELSE 0
END
) AS medium,
(CASE
WHEN priority = 3 THEN 1
ELSE 0
END
) AS low,
(CASE
WHEN priority = 0
OR priority = 1
OR priority = 2
OR priority = 3 THEN 1
ELSE 0
END
) total
FROM lcc.vhd_calldesk_archive a,
(SELECT DISTINCT y.call_id, y.status
FROM lcc.vhd_callstatus y,
(SELECT p.call_id,
MAX (p.status_date)
AS status_date
FROM lcc.vhd_callstatus_archive p,
lcc.vhd_callstatus_archive r
WHERE r.status IN (2, 14)
AND p.status IN (0, 1, 4, 7, 11, 12)
AND r.upduserid <> 'system'
AND p.call_id <> r.call_id
AND TRUNC (p.status_date) <
'21-May-2008'
GROUP BY p.call_id) z
WHERE y.call_id = z.call_id
AND y.status_date = z.status_date) b
WHERE (a.call_id = b.call_id AND TRUNC (a.entry_date) <
'21-May-2008'
UNION
SELECT a.call_id,
CASE
WHEN TRUNC (entry_date) IS NOT NULL THEN 'Open Items'
END
AS end_status,
(CASE
WHEN priority = 0 THEN 1
ELSE 0
END
AS emergency,
(CASE
WHEN priority = 1 THEN 1
ELSE 0
END
AS high,
(CASE
WHEN priority = 2 THEN 1
ELSE 0
END
) AS medium,
(CASE
WHEN priority = 3 THEN 1
ELSE 0
END
) AS low,
(CASE
WHEN priority = 0
OR priority = 1
OR priority = 2
OR priority = 3 THEN 1
ELSE 0
END
) total
FROM lcc.view_vhd_calldesk_master a,
(SELECT call_id, status_date
FROM (SELECT call_id, MIN (status_date) AS status_date
FROM lcc.vhd_callstatus
WHERE call_id IN (
SELECT call_id
FROM lcc.view_vhd_calldesk_master
WHERE TRUNC (entry_date) <
'21-May-2008')
GROUP BY call_id)
WHERE TRUNC (status_date) >= '21-May-2008') b
WHERE a.call_id = b.call_id
UNION
SELECT a.call_id,
CASE
WHEN TRUNC (entry_date) IS NOT NULL THEN 'Open Items'
END
AS end_status,
(CASE
WHEN priority = 0 THEN 1
ELSE 0
END
AS emergency,
(CASE
WHEN priority = 1 THEN 1
ELSE 0
END
AS high,
(CASE
WHEN priority = 2 THEN 1
ELSE 0
END
) AS medium,
(CASE
WHEN priority = 3 THEN 1
ELSE 0
END
) AS low,
(CASE
WHEN priority = 0
OR priority = 1
OR priority = 2
OR priority = 3 THEN 1
ELSE 0
END
) total
FROM lcc.view_vhd_calldesk_master a,
(SELECT call_id, status_date
FROM (SELECT call_id, MIN (status_date) AS status_date
FROM lcc.vhd_callstatus_archive
WHERE call_id IN (
SELECT call_id
FROM lcc.view_vhd_calldesk_master
WHERE TRUNC (entry_date) <
'21-May-2008')
GROUP BY call_id)
WHERE TRUNC (status_date) >= '21-Jan-2008') b
WHERE a.call_id = b.call_id
UNION
SELECT a.call_id,
CASE
WHEN TRUNC (entry_date) IS NOT NULL THEN 'Open Items'
END
AS end_status,
(CASE
WHEN priority = 0 THEN 1
ELSE 0
END
AS emergency,
(CASE
WHEN priority = 1 THEN 1
ELSE 0
END
AS high,
(CASE
WHEN priority = 2 THEN 1
ELSE 0
END
) AS medium,
(CASE
WHEN priority = 3 THEN 1
ELSE 0
END
) AS low,
(CASE
WHEN priority = 0
OR priority = 1
OR priority = 2
OR priority = 3 THEN 1
ELSE 0
END
) total
FROM lcc.view_vhd_calldesk_master a
WHERE TRUNC (entry_date) < '21-May-2008'
AND a.call_id NOT IN (SELECT DISTINCT call_id
FROM lcc.vhd_callstatus
WHERE TRUNC (status_date) >=
'21-May-2008'
UNION
SELECT DISTINCT call_id
FROM lcc.vhd_callstatus_archive
WHERE TRUNC (status_date) >=
'21-May-2008')
AND a.status IS NULL
UNION
SELECT a.call_id,
CASE
WHEN (NVL (b.status, NVL (a.status, 0))) IN (4, 12) THEN 'Resolved'
WHEN (NVL (b.status, NVL (a.status, 0))) IN (0, 1, 11, 7) THEN 'Open Items'
END
AS end_status,
(CASE
WHEN priority = 0 THEN 1
ELSE 0
END
AS emergency,
(CASE
WHEN priority = 1 THEN 1
ELSE 0
END
AS high,
(CASE
WHEN priority = 2 THEN 1
ELSE 0
END
) AS medium,
(CASE
WHEN priority = 3 THEN 1
ELSE 0
END
) AS low,
(CASE
WHEN priority = 0
OR priority = 1
OR priority = 2
OR priority = 3 THEN 1
ELSE 0
END
) total
FROM lcc.vhd_calldesk_archive a,
(SELECT DISTINCT y.call_id, y.status
FROM lcc.vhd_callstatus_archive y,
(SELECT call_id,
MAX (status_date)
AS status_date
FROM lcc.vhd_callstatus_archive
WHERE TRUNC (status_date) < '21-May-2008'
AND status IN
(0, 1, 2, 4, 7, 11, 12, 14)
AND upduserid <> 'system'
AND call_id IN (
SELECT call_id
FROM lcc.vhd_callstatus_archive
WHERE status = 1
AND TRUNC (status_date) <
'21-May-2008'
AND upduserid <> 'system'
INTERSECT
SELECT call_id
FROM lcc.vhd_callstatus_archive
WHERE status IN (2, 14)
AND TRUNC (status_date) <
'21-May-2008'
AND upduserid <> 'system')
GROUP BY call_id) z
WHERE y.call_id = z.call_id
AND y.status_date = z.status_date) b
WHERE ( a.call_id = b.call_id
AND TRUNC (a.entry_date) < '21-May-2008'
AND a.status NOT IN (2, 14)
AND a.upduserid <> 'system'
UNION
SELECT a.call_id,
CASE
WHEN (NVL (b.status, NVL (a.status, 0))) IN (4, 12) THEN 'Resolved'
WHEN (NVL (b.status, NVL (a.status, 0))) IN (0, 1, 11, 7) THEN 'Open Items'
END
AS end_status,
(CASE
WHEN priority = 0 THEN 1
ELSE 0
END
AS emergency,
(CASE
WHEN priority = 1 THEN 1
ELSE 0
END
AS high,
(CASE
WHEN priority = 2 THEN 1
ELSE 0
END
) AS medium,
(CASE
WHEN priority = 3 THEN 1
ELSE 0
END
) AS low,
(CASE
WHEN priority = 0
OR priority = 1
OR priority = 2
OR priority = 3 THEN 1
ELSE 0
END
) total
FROM lcc.vhd_calldesk a,
(SELECT y.call_id, y.status
FROM lcc.vhd_callstatus y,
(SELECT call_id, MAX (status_date) AS status_date
FROM lcc.vhd_callstatus
WHERE TRUNC (status_date) < '21-May-2008'
AND status IN (0, 1, 2, 4, 7, 11, 12, 14)
AND upduserid <> 'system'
AND call_id IN (SELECT call_id
FROM lcc.vhd_callstatus
WHERE status = 1
AND TRUNC (status_date) <
'21-May-2008'
AND upduserid <> 'system'
INTERSECT
SELECT call_id
FROM lcc.vhd_callstatus
WHERE status IN (2, 14)
AND TRUNC (status_date) <
'21-May-2008'
AND upduserid <> 'system')
GROUP BY call_id) z
WHERE y.call_id = z.call_id AND y.status_date =
z.status_date) b
WHERE ( a.call_id = b.call_id
AND TRUNC (a.entry_date) < '21-May-2008'
AND a.status NOT IN (2, 14)
UNION
SELECT a.call_id,
CASE
WHEN entry_date IS NOT NULL THEN 'Open Items'
END
AS end_status,
(CASE
WHEN priority = 0 THEN 1
ELSE 0
END
AS emergency,
(CASE
WHEN priority = 1 THEN 1
ELSE 0
END
AS high,
(CASE
WHEN priority = 2 THEN 1
ELSE 0
END
) AS medium,
(CASE
WHEN priority = 3 THEN 1
ELSE 0
END
) AS low,
(CASE
WHEN priority = 0
OR priority = 1
OR priority = 2
OR priority = 3 THEN 1
ELSE 0
END
) total
FROM lcc.vhd_calldesk a,
(SELECT y.call_id
FROM lcc.vhd_callstatus y,
(SELECT call_id, MAX (status_date) AS status_date
FROM lcc.vhd_callstatus
WHERE TRUNC (status_date) < '21-May-2008'
AND status IN (0, 1, 4, 7, 11, 12, 13)
AND call_id NOT IN (SELECT DISTINCT call_id
FROM lcc.vhd_callstatus
WHERE TRUNC (
status_date
) < '21-May-2008'
AND status IN
(2, 14)
AND upduserid <>
'system')
GROUP BY call_id) z
WHERE y.call_id = z.call_id AND y.status_date =
z.status_date
MINUS
SELECT y.call_id
FROM lcc.vhd_callstatus y,
(SELECT call_id, MAX (status_date) AS status_date
FROM lcc.vhd_callstatus
WHERE TRUNC (status_date) < '21-May-2008'
AND status IN (0, 1, 4, 7, 11, 12)
AND call_id NOT IN (SELECT DISTINCT call_id
FROM lcc.vhd_callstatus
WHERE TRUNC (
status_date
) < '21-May-2008'
AND status IN
(2, 14)
AND upduserid <>
'system')
GROUP BY call_id) z
WHERE y.call_id = z.call_id AND y.status_date =
z.status_date) b
WHERE a.call_id = b.call_id
UNION
SELECT a.call_id,
CASE
WHEN entry_date IS NOT NULL THEN 'Open Items'
END
AS end_status,
(CASE
WHEN priority = 0 THEN 1
ELSE 0
END
AS emergency,
(CASE
WHEN priority = 1 THEN 1
ELSE 0
END
AS high,
(CASE
WHEN priority = 2 THEN 1
ELSE 0
END
) AS medium,
(CASE
WHEN priority = 3 THEN 1
ELSE 0
END
) AS low,
(CASE
WHEN priority = 0
OR priority = 1
OR priority = 2
OR priority = 3 THEN 1
ELSE 0
END
) total
FROM lcc.vhd_calldesk_archive a,
(SELECT y.call_id
FROM lcc.vhd_callstatus_archive y,
(SELECT call_id, MAX (status_date) AS status_date
FROM lcc.vhd_callstatus_archive
WHERE TRUNC (status_date) < '21-May-2008'
AND status IN (0, 1, 4, 7, 11, 12, 13)
AND call_id NOT IN (
SELECT DISTINCT call_id
FROM lcc.vhd_callstatus_archive
WHERE TRUNC (status_date) <
'21-May-2008'
AND status IN (2, 14)
AND upduserid <> 'system')
GROUP BY call_id) z
WHERE y.call_id = z.call_id AND y.status_date =
z.status_date
MINUS
SELECT y.call_id
FROM lcc.vhd_callstatus_archive y,
(SELECT call_id, MAX (status_date) AS status_date
FROM lcc.vhd_callstatus_archive
WHERE TRUNC (status_date) < '21-May-2008'
AND status IN (0, 1, 4, 7, 11, 12)
AND call_id NOT IN (
SELECT DISTINCT call_id
FROM lcc.vhd_callstatus_archive
WHERE TRUNC (status_date) <
'21-May-2008'
AND status IN (2, 14)
AND upduserid <> 'system')
GROUP BY call_id) z
WHERE y.call_id = z.call_id AND y.status_date =
z.status_date) b
WHERE a.call_id = b.call_id)
WHERE end_status IS NOT NULL
GROUP BY end_status
Similar Messages
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What's the best way to back up to the cloud?
I am going to be traveling in the on a boat in Europe. Access to wifi could be limited and slow. I want to back up my photos and catalog to the cloud as there is potental to lose laptop and external drive. Since I have a 25 mp camera and will be shooting in Raw allot, there will be some big files as each photo could be around 27 gb.
All of my files will be in the My pictures folder LR set up when I set up my new catalog. I planned to back up these folders to the cloud, then send just the new folders each time I add them to LR during import. Then I was going to have the catalog BK that is created each time you close LR (just the data only is in this file) sent to the cloud as well.
Then if my laptop is lost I can copy the back up catalog (just the data file) and the My Pictures file that has all my photos in folders to a new laptop and restore my catalog. I'm told by Adobe help that this won't work as the connection between the photos and the catalog back up will be lost.
Is this correct? And if so, what's a better method.Thanks Jim, and yes I meant 27 mb. Will be living on a sail boat so there is potential to lose both the laptop and external drive. The cloud was to be my 3rd copy
Date: Fri, 20 Dec 2013 16:53:44 -0800
From: [email protected]
To: [email protected]
Subject: What's the best way to back up to the cloud?
Re: What's the best way to back up to the cloud?
created by JimHess in Photoshop Lightroom - View the full discussion
You really have images that are 27 GB each? I suspect you meant 27 MB. But, even then, I think cloud backup might be cumbersome. I would suggest carrying a small external hard drive. I have a 1 TB USB 3 drive that is really fast and very small. No external power supply. Plug it in, and copy the files. That's what I would do.
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I have a 15' Macbook Pro, mid 2010 running Mavericks. I want to upgrade the hardware by increasing the RAM to 8GB and replacing the HD for a SDD one. What would be the best way to install mavericks on the new HD? I have the original OS X CD.
From what I read, I have 2 choices: 1. to install OSX and then upgrade to Mavericks, but I'm not sure if this would be possible (to upgrade directly from OSX to Mavericks); and 2. to use a software called Super Duper.
I wouldn't like to have to use a third party software to do this, so the question is: is there a better way to install directly the Mavericks not having to use a third party software?Install the new drive in the computer.
Install the old drive in an external USB or Firewire enclosure.
Boot the computer from the Recovery HD on the external drive.
Use Disk Utility to partition and format the new internal drive.
Clone your external drive to the internal drive.
How to replace or upgrade a drive in a laptop
Step One: Repair the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
Step Two: Remove the old drive and install the new drive. Place the old drive in an external USB enclosure. You can buy one at OWC who is also a good vendor for drives.
Step Three: Boot from the Recovery HD on the external drive. Restart the computer and after the chime press and hold down the OPTION key until the boot manager appears. Select the icon for the Recovery HD then click on the downward pointing arrow button.
Step Four: New Hard Drive Preparation
1. Open Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your new hard drive (this is the entry with the
mfgr.'s ID and size) from the left side list. Note the SMART status of
the drive in DU's status area. If it does not say "Verified" then the drive
is failing or has failed and will need replacing. Otherwise, click on the
Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from
the drop down menu to one. Set the format type to Mac OS Extended
(Journaled.) Click on the Options button, set the partition scheme to
GUID then click on the OK button. Click on the Partition button and
wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the
drive entry) from the left side list. Click on the Erase tab in the DU main
window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the
Options button, check the button for Zero Data and click on OK to
return to the Erase window.
6. Click on the Erase button. The format process can take up to several
hours depending upon the drive size.
Step Five: Clone the old drive to the new drive
1. Using Disk Utility still opened.
2. Select the destination volume from the left side list.
3. Click on the Restore tab in the DU main window.
4. Check the box labeled Erase destination.
5. Select the destination volume from the left side list and drag it to the
Destination entry field.
6. Select the source volume from the left side list and drag it to the
Source entry field.
7. Double-check you got it right, then click on the Restore button.
Destination means the new internal drive. Source means the old external drive.
Step Six: Open the Startup Disk preferences and select the new internal volume. Click on the Restart button. You should boot from the new drive. Eject the external drive and disconnect it from the computer. -
What is the best way to take care of the battery?
What is the best way to charge and use the battery so it lasts the longest over time? Does wall charger versus USB make a difference? Does topping off versus draining make a difference?
Thanks!My understanding is to charge the battery as soon as you're able to, without letting it drain completely and or often.
With my digital SLR cameras, it's recommended by engineers that have studied Lithium-ion battery charging to not allow them to drain...or not allow them to fall below 50% capacity. If you charge them when you're able to, you'll extend the life of the battery. I see these results first hand.
Funny, my sister uses the blackberry type 'smartphones' and she ALWAYS has battery issues. She runs down the battery, then plugs them in for a short time to get a 'quick charge', then proceeds to run the battery down again.
Next thing you know, her phone won't last the day or half day on a charge.
So maybe there is something to recharging as soon as you can and not allowing the battery to die on you. -
I just bought a new PC and now have ample space on my C drive to house my music Library which is currenlty installed on a external drive. What is the best way to install and move the itunes library to my C Drive?
If the entire library is on the external drive then simply copy the iTunes folder into <User's Music> on the new computer, then install iTunes. If you've already installed iTunes you will want to remove the empty iTunes folder in <User's Music> first.
If it turns out you only have the media folder on the external drive then take a look at this post...
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I own CS4, upgraded to CS5, then joined CS6, CC... and now I installed CC14. Which will be the best way to delete or uninstall the programs I don't need keeping only CC14 without running into issues? I have an Alienware Area 51 PC running Windows 7.
Which will be the best way to delete or uninstall the programs I don't need keeping only CC14 without running into issues?
There is none. Whatever you do to get rid of the older versions will inevitably do damage to shared components and other stuff of the new versions as well. That's just how it is with this approach... Uninstall the older versions, run the cleaner tool then reinstall CC 2014.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium -
There are way too many photos on my internal hard drive. I have older libraries, and newer libraires in iPhoto and Aperture 2. What is the best way to find and reduce the number of duplicate photos/libraries before upgrading to Aperture 3?
Sharon-
Good idea.
Back up first.
I would probably wait for the merge function of the latest version before merging. Be sure to verify every merge.
Merge Libraries, then from within Aperture move images to referenced on external hard drives.
HTH
-Allen -
What is the best way to learn to use the gaming development software in creative cloud?
What is the best way to learn to use the gaming development software in creative cloud?
Ask in the forum(s) for the program(s) you are using
The Cloud forum is not about using individual programs
The Cloud forum is about the Cloud as a delivery & install process
If you will start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll -
What is the best way to find and apply the samples in the sap library
I am a fresh man in the process of learning sap .
Mainly aim at the MM and SD model .
They all say that the best way to accomplish the task is to follow the sap on-line help.
because i don`t know the struts of the library , so to find what i need in the library becomes impossible for me as the library includes a lot of files .
so please some one help me to direct the struts of the library and teach me the way how to find what i want ?
thanksHi,
This forum is for BPX. Post Solution related quries in SAP Solution Forums.
You can access MM and SD help at:
http://help.sap.com/erp2005_ehp_02/helpdata/en/80/ea89395eb58c4f9d0c3e837cf0909d/frameset.htm under Logistics
or http://help.sap.com/ -> SAP ERP -> Choose Release (for example SAP enhancement package 2 for SAP ERP 6.0) -> SAP ERP Central Compoennt (MM and SD under Logistics)
From Materials Management Link you can navigate further to Purchasing, Inventory Management etc. From Sales and Distribution you can naviate further: Sales, Billing etc.
For example to see help regarding Purchase Orders:
You would first expand Logistics and choose Materials Management in Help Link for ERP Central Component. Here, choose Purchasing Node which will take you Purchasing Help screen -> Click and Purchase Orders Node and Expand the same for more information regarding Purchase Orders.
You should be comfortable with SAP help link.
Regards,
Naveen.
Search the forum with keywords before posting the query. -
What is the best way to move Contacts onto the iPhone?
Hi Guys,
I currently have Nokia N82, usually when i get a new Nokia (since am a TOO loyal customer) i just take a backup from the previous one and add it to the new one when i get! i hate copying to/from SIM...
Now when i want to get the iPhone what is the best way to move the Contacts??
i use a Windows machine, STILL!For the couple of iPhones I have access to, you've got three methods to get contacts onto the device aside from moving them onto the SIM; I have found that copying to and from SIMs can leave data fields not totally aligned.
(1) Via a cloud. One uses MobileMe (via iCal/Address Book entries) and the second uses an Exchange-based cloud. Both seem to work pretty well, although I do experience an occasional lag from time to time.
(2) Via a sync on a desktop. My preferred method. Connecting to iCal/Address Book>iTunes or Outlook 2007>iTunes work very well. My only issue was that Outlook didn't work as I'd expected the first time, just as with a couple of other phones in the past (it never did work with my Motorola Z9); to "fix" the issue, I simply refreshed Outlook's contacts and rebooted Outlook - I actually had to do the same thing with iCal to "blow out the pipes" and both sync conduits work fine now.
(3) Transfer Contacts to the iPhone via email using a vCard for each contact. I use version 3.0-compatible vCard files generated from Address Book or Entourage (Mac), Outlook or just about what my business contacts generate. Just about every platform has some unique data type, but I haven't received a vCard yet the iPhone can't handle via email.
Getting your Contacts out of the iPhone. Option (1) or (2) - that's it AFAIK. I hope this helps you out! -
The best way to backup and change the macbook pro drive in Lion
Anyone knows how can i
backup totally my macbook hard drive including :
Macintosh HD + Recovery HD + Bootcamp partition
Without loss of data
and clone to a bigger Hard disk. (resizing Macintosh HD and Bootcamp Partitions to fit all the new Drive)djbabybokchoy wrote:
Nothing specific, just speaking in general. Ex-wives, governments, bad guys...anyone really. I'm just looking to make my Mac a bit more private and secure, especially when on public networks.
Governments and ex's will/may have recourse to the legal process (or in the case of the Gov they can choose to ignore the legal system if they feel like it) when they want to see something of yours, good luck hardening your Mac against that. The best way to avoid the possibility of snooping over public networks is to avoid them but if you can't then Kappy's suggestion will help.
Strong passwords (everywhere) and don't use the same password in multiple locations.
If you really want to secure your home wireless use Mac address connection authentication, do not allow unknown Mac addresses to connect. It's much stronger than a WPA password alone. -
From desktop to android is working perfectly. Then i added a favorite on the phone and i can not find the favorite on the desktop. I also clicked the sync button under settings on the phone to be sure that the phone is synced.
still can not find the favorite. On the phone i can find the favorite and a folder "Desktop-Favorites" it's translated so can look different in the english version.
Under Desktop-Favorites i can find all my stuff from the desktop.
Somebody has the same problem or i am blind or sync is just one way ?Hi!
Sync is both ways so there's something not working as intended. It could be that the computer hasn't synced yet, to confirm this, you can press the Sync Now button in the Firefox button (if you are in Mac it's under "Tools").
If after that it doesn't work, I will recommend you to check in the logs if there's something that is not being downloaded to your computer. You may want to open a bug by following the instructions in this blogpost: [https://philikon.wordpress.com/2011/06/13/how-to-file-a-good-sync-bug/ How to file a good Sync bug?]
Let me know if this is helpful. -
What is the best way to sync media onto the iPhone using iTunes?
I know of two ways- one is be simply dragging items onto the iphone folder. The other is by clicking the iphone folder and selecting which playlists,artists, ect I want to sync.
Is there any difference between the two?I have the same question: what is the best way to sync documents between mac devices?
But I want to be clear: normally when we use the word "synchronize" or "sync" we are referring to an automatic update to the latest version of the document, whatever the document.
Just to be clear: to "transfer" documents is not really the same as to "synchronize". I will add to the question here with my thoughts. Please excuse me if the om only wants to transfer documents.
We have tried, over many months, to use SugarSync. It worked great when I only put in about 10 files to be synced. It took the latest version and updated it on the other computers that were connected. But when we tried to sync the whole disk ... we just could NOT get it to work right. Meaning it would scan absolutely ALL of the files on the computer looking for the ones that were modified rather than just taking the lastest ones modified and syncing those. Their tech department was not much help: I followed all of the steps they told me to do but we just could not get it to work right. What a disapointment (and a loss of money).
I would love to find a software that automatically detects what the last modified files were and it will update ONLY that on the other devices (no matter what kind of files they are).
Any help would be appreciated. Thanks -
What is the best way to manage Videos from the iPhone 3GS
I want manage videos like pictures.
All vids is stored in my iPhoto Library.
What is the best way to sync them ?iPhoto supports importing photos and videos from a digital camera that supports capturing video as well as photos.
If the videos were deleted from your iPhone after the iPhoto import process was complete, and you want to transfer a video or videos back to your iPhone for viewing, you need to transfer the videos to iTunes that you want transfered to your iPhone via the iTunes sync process as with any other video. -
What is the best way to remove footage from the middle of a clip?
What is the best way to remove unwanted footage from the middle of a clip? I have a clip that I've trimmed from the start and finsih, but I need to remove "boring" footage from inbetween.
Thank you for your replies. I tried the blade tool followed by select and delete but it did not seem very precise. I had better success with this aproach at the ends rather than in the middle. I watched a tutorial video on using the precision editor, but the video was small so I had a difficult time following where the person clicked, etc. Any info on using the precision editor would be greatly appreciated. I need to make precise cuts to avoid creating unatural motion for the subject. So far, close but no cigar.
Regards,
Michael
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