The change of family plan

I just bought a phone for a two years contact with my family's plan, buy my family want to cancel their plan  this year.
If they cancel their family plan, will my plan been cancelled too?

If the owner of the account closes the account, your line will be cancelled and you will lose your phone number. The owner of the account will also be billed $350 for early termination fee for not fulfilling your recent purchase under contract.
If you want to keep your number, your phone, and continue paying your contractual obligation, you will need to work with the owner of the account to do an assumption of liability transfer to you.
Liability Assumption

Similar Messages

  • Can I change my family plan to the month to month plan prior to my contract end date and still use the same phone without an etf

    can I change my family plan to the month to month plan prior to my contract end date and still use the same phone without an etf

        Great question dreyfusdad !
    I understand it’s always good to be aware of the changes once your contract is completed and I’m happy to help you. You can log into My Verizon to view the contract end date. Tikibar1, thank you for pointing in the right direction; it will automatically continue to bill you as usual, but it will be on a month to month basis. It will keep you on a post paid account; however, if you wanted to transfer to a Prepaid account the process may be different. We’d love the opportunity to review your account for the best plan for you. Please let us know if we can help you with that.
    AdaS_VZW
    Follow us on Twitter at @VZWSupport

  • Change from Family Plan to Single Plan

    I have a family plan with 2 lines.  Mine is the primary line, but we have about a year and a half left on our contract.  I need to change my plan so that I do not have the family plan anymore, and just keep my own line.  My question is, will I be charged extra fees to drop a line, will my bill go down or stay the same, and will I lose my unlimited data?

    Both lines started a new contract about 6 months ago?  (that's how I read we have about a year and a half left on our contract)  Is there someone who is to take over the second line?  If you got two discounted phones 6 months ago, then both lines are under contract.  There will be an ETF on the line you cancel - $350 less ~$60 if it is a smartphone, $175 less ~$30 if it is a basic phone that was purchased initially.
    I don't know what your plan is now, or what you might change it to, so I have no idea if the bill will go up or down.   You said you have unlimited data now, so you must have had the plan prior to this recent upgrade.... however, if you change plans (and dropping a line and switching to an individual plan will be a plan change) then it's likely the unlimited data will not carry over to the new plan.
    Each line has it's own contract and upgrade eligibility.  Call #UPG on each phone to see when each line is eligible for an upgrade and when the contract ends for that line (or log on to MyVerizon as the account owner and view the information for each line there)
    Post back if you have further questions - you really didn't provide enough information to give you a more definite answer.

  • Should I change my family plan?

    Bear with me, as I'm really confused as to how to decipher my bill.
    Currently, we have a 4 line plan with 1400 minutes and unlimited data, and we've never gone over our minutes. Online for FP 1400 minutes it says $110.00, plus 9.99 for the additional lines.
    The breakdown is: main line: $164.xx, line two: 49.xx, line three: 49.xx, line four: 17.xx, for a grand total of 281.xx
    Would it somehow be cheaper if we changed our plan to unlimited talk and text? I don't understand why it says online the prices are one thing, but my bill says another. I'd hate to change it and my bill go up HIGHER since it is already higher than what is advertised online.

    Do you have any texting bundles added to any lines? There is no Family Share with unlimited data on all lines - if you have 1400 shared minutes on 4 lines, that's $109.98, then it looks like you have unlimited data on 3 lines, for another 89.97 - total about $200.
    If you add unlimited texting to the mix, it would increase the bill by about $30 - to $230 and taxes would bring it to about $250 or so. If there are no texting packages, and you are texting, that could account for the extra charges. It would be less to go to unlimited texting if you are currently adding texting packages and/or going over texting allowances.
    Without having your bill in front of me to see exactly what's going on, it's hard to say.

  • Change on family share plan without permission; customer service no help at all

    @VZWSupport
    Posting this question here because I am having zero luck with *611 customer service and after 40 minutes on the phone with a rep I am ready to pay the early termination fee and leave Verizon after 15 years of being a customer.
    I am part of a family share plan with five lines.  Someone else in the family used my phone upgrade last month (with my permission), and this apparently changed my plan (did not give permission to change plan) but I was not notified that the upgrade was used OR the plan was changed.
    Ever since it was first available, I have had unlimited data and have always reupped my plan to keep that unlimited data feature.
    Can't email customer service and chat is never available, so I get someone on the phone last week who says they'll request the upgrade back to unlimited and get back to me within 3-4 days.
    No response, so I call again today.  This rep says that request was not processed, and after FORTY minutes, the outcome is:
    * Unlimited data is no longer available so even though my plan was changed without my consent, I lost my unlimited data which I have had for years (I knew it was no longer available, which is why I never let my service lapse, so I could KEEP it)
    * The 6GB / $30 consolation prize data package is also no longer available
    * No additional data can be added to my plan for the rest of the month, unless I completely change my plan, which will also change the plan on the other four lines that are part of the family share -- not doing that without anyone else's consent
    * The family member using my upgrade reset my contract so I'm stuck with this for another TWO full years
    * They can add a $30 credit to my bill for next month, just in case I do go over my data
    This is the WORST customer service ever.  I mean, really.  Fifteen years of continuous patronage and this is how we are supported as customers?
    I had been debating breaking my line off (and my husband's line) and going onto a new family share plan, just the two of us, and purchasing new phones as well, but frankly, I'm ready to pay the early termination fee and stop doing business with Verizon.  I've heard from various friends that after several years of being a customer with AT&T or Sprint, they receive the newest phones for free -- just out of the blue -- or some other amazing promotion for no reason other than being a valued customer.
    Let's get this resolved via email, Verizon.  If I have to talk to another customer service rep on the phone, it's going to absolutely ruin my day.

    Thanks.  My main issues are:
    I was not notified of the change in plan
    I was not notified of the upgrade
    My approval was never requested for the device upgrade
    My approval was not requested for the change in MY plan
    What I am having difficulty accepting here is that unlimited data is no longer "available."  I'm not trying to ADD or BUY unlimited data.  I'm not even trying to BUY the 6GB data consolation prize that apparently isn't available anymore.
    My plan was changed without my consent.  My upgrade was applied to another line without notifying me.  I'm not trying to add a feature I didn't have before.  Doesn't customer service have a reset button?  A restore point?  I had this service two weeks ago; they changed it without my consent or notifying me; I want it BACK.  Not a new add.  An account restore to a point two weeks ago.  I don't see why this is such a difficult concept.
    Not only that, my plan was reupped WITHOUT my consent, when the upgrade was applied to the other line on the account.  Now I'm stuck with this contract for two more years, and I did NOT agree to another two years.
    They were more than happy to try and sell me two new phones and split our two lines off the family share plan, though.  MORE than happy.
    Going to have to look into the cost of early termination and really thinking of just paying full price for a phone and going with something like Smart Talk or Virgin Mobile, unless the reps at the store do double backbends to help me out and hook me up after fifteen years of patronage.
    I calculated the amount I've spent just on my line, not including my husband's 15-16 years of being a customer, and it's upward of $10,000.
    Ten THOUSAND dollars and this is how they treat their customers... smh.
    Thanks for the reply, @elector.  Appreciate it.

  • They eliminated our friends and family plan half-way through the contract without even telling me!!!

    Whatever you do get it in writing, and even then, don't believe it! We switched to a 700 minute plan over a year ago and were told it included 10 friends and family numbers. My Verizon two months ago showed us over our minutes so I went in and updated our friends and family numbers to fix the problem. Last month everything was fine. This month it showed us over our minutes again but when I went in it said we weren't on the friends and family plan! I went to the store to figure out what was going on and they said we were never supposed to be on the friends and family plan. We have been on it for over a year now which can easily be seen in our records and it was sold to us that way. That's what we agreed to pay for. Their solution? Take care of overage fees for this month and give us 5 friends and family numbers for the remainder of the contract and that's after arguing for an hour. I'm disgusted with the dishonesty and Verizon will be losing our business when our contracts are up. To add insult to injury when I started discussing the problem with the clerk, she stopped me half way holding up her finger and went to sell something to a customer that had come in three minutes after me. She actually rang him up before finishing dealing with me to get her commission!!!!! RIDICULOUS!!!!! I'm done with this crappy company. We pay out the nose and regardless of how good the network may be, it's just not worth it. They tried to make it sound like they were doing us some grand favor by offering to upgrading us to a 1400 min per month plan at full price so we could get friends and family back! No thank you!!! We already had it!!!! Absolutely unethical. Now to add icing to the cake, I read that they are doing away with the unlimited wireless broadband plan that I was grandfathered in on. Yep, we are SO gone. What a dishonest way to run a company!!!!!!!! Buyer beware!!!!

    And just to note, they have slowed down our internet speeds to the point of making them nearly impossible to use so just one more reason to be gone. Oh and did I mention that unless you have a data plan on your phone, to upgrade your phone is actually a downgrade this year??? The phones they are offering for talk and text customers are ridiculous! I went through the joy of trying to upgrade my phone and used my verizon a few months back. While in the process I clicked "only show options that are compatible with my current plan" to save time. I spent hours going through the phones and picked out a great one. When I went to check out it said that phone was not compatible with my current plan. Seriously???? I called and they said no smart phones were compatible. Great! But your website needs fixed and you just wasted hours of my life!!! Went back to look at the other phones that were offered that weren't smart phones and they were AWFUL! I really do hope a LARGE number of customers leave Verizon to show them that consumers won't put up with this kind of treatment!!

  • Double charge full month of Family Plan which only used for 7 days  and full month of individual plan

    I changed from Family Plan to Individual Plan and I got only refund back $9.99 for one line that stay with Verizon but I got charged double both Family Plan and Individual Plan for full month without any credits for 23 days of unused Family Plan. ($120-discount Family Plan + $39.99-discount Individual Plan) per 1 month (from 06/07 to 07/06).
    I am asking the credit of unused 23 days of Family Plan back into my account when I changed from Family plan to Individual plan then I got the answer like this which I do not agree at all.
    "As the previous rep stated since the numbers were ported out the bill continued to bill until the end of the current bill cycle. This is the reason why there was no credit issued for the first month in advance. Had the numbers not been ported, and instead disconnected, there would have been a refund issued for any unused portion of the service"
    I never saw any clause saying that porting numbers would not get credit issued for any unused portion of the month billed in advance.
    I expected refund 23 days credit of the Family plan from 06/06 to 07/06 back to my account since the family plan supposed to be disconnected on 06/07 but because of porting time schedule from other carrier so that all 4 lines completely disconnected the service 1 week later which is on 06/13/2012 and only 1 line(my current number) left as individual plan as it planned originally 06/07.
    Family Plan with corporate discount: $120-$16 cisco discount/month------> each day is: $104/30 days= $3.46/day
                       23 days unused of Family Plan is : $3.46 x 23= $79.58
    I still expect missing credits into my account: $79.58-$9.99= $69.59.
    At the least if you want to take away the $16 discount for the last month of Family plan, then you still owe me the refund of ($69.59-$16)= $53.59

    verizonloyal wrote:
    You left out the next important sentence ..... If it is your intention to fool all other members, please correct it.
    This is the path for the whole thing:"Customer Agreement"
    http://www.verizonwireless.com/b2c/support/customer-agreement
    I am not a Prepaid customer and I will be entitled to a refund of unused charge from an advanced month charge. Any cancellation should honor that..I called the customer representative to ask in advance what happened when I plan to keep only one line and change to individual plan ,she assured me that I will get credits for any unused of Family Plan of the advanced month, the new Individual Plan charge will take over and I would not get double charge at all.
    I am the customer with Verizon very long time, more than 5 years and I can not believe that you charged me double like that.
    Please return me back my money.
    I am NOT trying to fool anyone. As with the sentence you highlighted, if what I highlighted ONLY pertained to prepaid customers, it would have indicated it in the sentence. Since it did not, it DOES NOT. Postpaid customers are NOT mentioned at all within the section about porting numbers. Are you saying since they are not mentioned that postpaid customers CANNOT port their numbers? Didn't think so. The entire paragraph is about ALL Verizon customers EXCEPT the sentence which specifically singles out prepaid customers. You are responsible for all charges until the end of the billing cycle from the point of porting, not from when you asked to be ported. Therefore you are responsible for the charges for the "Family Plan" until the end of the billing cycle.
    Unfortunately, you only left ONE phone on the account when you ported out your numbers. Therefore the single line could NOT have been left on a Family Plan, and was therefore migrated to an Individual Plan. AT MOST, you would be entitled to a prorated refund of the $9.99 access fee FOR THAT ONE LINE, since that line was not canceled due to the porting. However, you should ONLY be responsible for Individual Plan charges from the point your single line was migrated until the end of the billing cycle, NOT for an entire month of service. Of course, your bill would show that the following month was being charged, too, since Verizon charges a month in advance.
    While Verizon may refund you more money just to placate you, according to the CUSTOMER AGREEMENT, you are not entitled to it.
    Good luck.

  • In a family plan w/ unlimited data... Can I still AOL?

    Following the recent shared family plan announcement, I've found a number of posts relating to users with unlimited data, but no recent posts regarding my specific issue.  I was hoping somebody could provide some help.
    My phone is one line in an unlimited family plan.  I have a grandfathered data plan with unlimited data and unlimited mobile hotspot.  Switching to the shared family plan would benefit every line in the family except for mine.  I would like to see if it's possible to separate my line from the current family plan and keep my existing data services.
    I found the following discussion on these forums:
    https://community.verizonwireless.com/message/587630
    The thread above seems to indicate that, yes, I could perform an "Assumption of Liability" on my current line, which would separate it from the family plan and preserve the existing service structure.  That discussion ended a year ago, though, and Verizon has had many opportunities to change their stance.
    Is this still possible, or will I have to revise my services no matter what?
    Thank you
    Sorry for posting this a second time.  I didn't notice the option to mark something as a question.  I've deleted my original post.

    After visiting a local Verizon store yesterday, I learned that this is still possible.
    The sales representative mentioned that there's a chance that the data plan will not transfer over once the AOL is finalized.  If that happens, I have 30 days to call Verizon to have the situation corrected.  Seems really ridiculous that a multi-billion dollar company can make an account change in their system, and it only MIGHT work.

  • Change/Upgrade MiFi Plan

    Hi,
    Maybe someone out in the community can help me.
    Last August 2010 at the recommendation of my neighbor across the street I dumped Hughes.net as my internet provided and went with Verizon MiFi ..initially the service was great but then it began to deteriorate and I have come to find that my primary location is sometimes "in the cloud" per a Verizon cust service rep and I am at the cusp of having service - in fact she told me that I shouldn't even have been given a plan because I am so much in the "cloud" - Bit I digress, that is not my question/query..
    Last month the same neighbor who recommended Verizon to me sent out an email saying that Verizon had a "new plan" that you could upgrade to for free (old plan 59.99 for 5GB and .05 per meg thereafter) which would be $50. for 5GB and then $10. per 1GB thereafter. They even had an upgrade to 10GB for $80. which I was considering.
    Anyhow, my neighbor has already upgraded and has gotten his first bill under the new plan.
    When I went to upgrade Verizon told me that I could not because my MiFi was a 3G device and this upgrade was only for 4G devices. I told them about my neighbor, they didnt care and it "says in the computer you are not eligible"..
    I called my neighbor and he said he had no problem upgrading to the new plan, Verizon didnt say anything about no 3G or 4G device and he had his Verizon service months before I got mine.
    Can anybody she any light on this??
    Thanks in advance
    Mike

    Hi Robinpich,
    Thank you for your posting! I can assist you with the pricing options for the MiFi devices. Your posting mentions you have the 5GB plan for $50.00 per month. We do offer a 10GB plan for $80.00 per month. This gives you twice the usage each month and would be a good option for you if you exceed the 5GBs offered in your plan. 
    You are able to change your MiFi plan online, by logging in to your My Verizon account as the Account Holder number at http://www.verizonwireless.com . You can even backdate the plan to the beginning of your current billing cycle, in case you have exceeded the 5GBs. You will be given this option when changing your plan. 
    Below I have provided the steps on how to change your plan online. 
    Sign in to My Verizon.
    Locate the I Want To... section.
    In the PLAN column, click Change Plan.
    Select Change to a different plan.
    Click OK. The Change Your Calling Plan page displays.
    Do one of the following: Note
    Choose at least one line to change and select Continue.
    I hope this information is helpful and assists you with a resolution with your MiFi device. Have a good day!

  • Have family plan with 250 data which I almost use each month.  Going on vacation and will be on the road for two weeks.  Should I up my data for a month then change back.  Is it worth it or should I just run over and pay the extra 15 per gig?

    have family plan with 250 data which I almost use each month.  Going on vacation and will be on the road for two weeks.  Should I up my data for a month then change back.  Is it worth it or should I just run over and pay the extra 15 per gig?

    Hello mlazaretti. Vacation time is awesome. (Especially a road trip!) Since you will be going out for two weeks, you never know if having extra data may come in handy. I highly recommend switching to the next tier up so this way you have more data. This way it is only $10.00 more versus $15.00, and you dont have to worry about overages. Then change back at the start of the next billing cycle.
    If you need help making this change let us know! Have a safe trip!
    NicandroN_VZW
    Follow us on twitter @VZWSupport

  • Can i put the iphone in my name and change the family plan?

    Hello, i bought an iphone4 from a friend she charged me $130 cause she was getting the evo. I bought it because i wanted to get an iphone anyways. So my question is can i take the phone outta her name and put it into mine and get my on family plan? She told me i could thats the reason i bought it. Thanks for all replies. (:

    Restore...
    From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.
    There's more to try but let's go a bit at a time.

  • Have a Friends and Family plan. I have unlimited data and want to keep it. Questions on what I can and can not do with account changes.

    Ok,
    So I am on Friends and Family 2000minutes and unlimited Text.
    4 phones.
    My phone has Unlimited Data and Hotspot
    Other 3 do not have any data.
    I am curious what I can do and can't do that will keep keep the plan as is and not force things to share everything.
    I am allowed to have 5 phones under this plan. I am curious about adding and deleting phones.
    I did try and add a 5th phone. When I tried to activate a 5th phone online it would not let me do it. Tried to get me to change plans.
    Here are a few scenarios that I see coming up in the future.
    I would like to add a 5th phone. My father has an account and I would like to roll him into my plan instead of his own account. I have already done this once before many years ago with no problem with 2 of the lines that I currently have. Is this possible or is that enough to trigger the move share everything scenario.
    Second. how about removing a line from my plan?
    One of my numbers is for an 18YO that wants to be more independent and have their own account. Can I down the road either transfer that line and number to its own account which would be share everything (I do understand that). Or can I delete that line from the account without triggering the share everything scenario?
    Also it seems when I look online I can change data plans currently three phones are on data block. Can I actually change them to a data plan within the Friends and family or is the Share everything scenario triggered. What about if I change them to a smart phone from their basic/feature phone. I know I can't get unlimited data but can I still get them on my friends and family tiered data plan?
    What is up.
    Thank You

    yes to everything; you can add a line (up to 5 total for Family Share), drop a line, upgrade a basic line to a smartphone (and then add a tiered data plan) and stay on your current calling plan ... it may be easier done in your local Corporate Verizon store, though ... just be sure they don't try to switch you to Share Everything if that's not what you want

  • If I use a family member's upgrade in the family plan, will they lose their unlimited data?

    Hi there. So since my birthday is next week, and I'm on a family plan with my parents and 2 brothers, they're letting me use someone's upgrade to get the iPhone 5 since my upgrade isn't due until November. The upgrade that's available now is my older brother's. He is so paranoid that if I use his upgrade, he'll lose his unlimited data. Is this true? I know that I'll lose mine, which is fine, but he does a lot of stuff with his iPhone and doesn't want to lose it yet. So if I use his upgrade, will we both lose the unlimited data or just me?

    scarletknights928 wrote:
    Hi there. So since my birthday is next week, and I'm on a family plan with my parents and 2 brothers, they're letting me use someone's upgrade to get the iPhone 5 since my upgrade isn't due until November. The upgrade that's available now is my older brother's. He is so paranoid that if I use his upgrade, he'll lose his unlimited data. Is this true? I know that I'll lose mine, which is fine, but he does a lot of stuff with his iPhone and doesn't want to lose it yet. So if I use his upgrade, will we both lose the unlimited data or just me?
    Actually the way I understand it, your brother will lose his unlimited data but you will retain yours. 
    Because the upgrade is coming from his line, that line of service must select a tiered data plan. 
    Your line is, in effect not changing (you will just be activating a different phone) so the data plan is not affected.
    Hope this clears it up for you.
    Good luck & Happy Birthday

  • Data & Family Plan Changes

    Essentially I'm in search of definitive answers to the upcoming changes to the data paln services provided by Verizon.  I've read a lot of posts in which some show benefit and some do not for what I may require after this paln change.  I'm just looking for round dollar figures and why this may or may not work for me.  Now we ahve three Smart devices (1 Droid with unlimited, 1 iPhone with limited data and 1 Galaxy Tablet with imited data) and two standard phones with no data services.  In keeping things the way they are I would imagine there would be no change to my bill until a renewal is due.  Now if I wanted to change the two plain mobile phones to Smart devices, I guess this is where things get tricky and prices may escalate (don't know for sure but trying to get answers).  If I upgraded the other two to Smart phones, I would then have 5 smart devices on my plan sharing about 1400 voice minutes. I suppsoe I'm looking at a $300-$300+ bill per month based on the addition of data services whether they're the lowest possible per device or not.  Is this true?  Ironically we're also looking to add at least two iPads as well.  Datahog, maybe we are and maybe we're not but it appears that this new structure will hurt quite a bit.  It focuses on increasing revenue from data usage, per device.  It seems to erase the benefit on having a family plan or migrating to one.  Having data services have become a luxury my family is getting accustomed to because it allows you and your children to continue to work or do homework even while away or taking road trips.  Again I'm not speaking as an expert on this matter but am simply trying to see what works best for me and my family.

    Wane wrote:
    Essentially I'm in search of definitive answers to the upcoming changes to the data paln services provided by Verizon.  I've read a lot of posts in which some show benefit and some do not for what I may require after this paln change.  I'm just looking for round dollar figures and why this may or may not work for me.  Now we ahve three Smart devices (1 Droid with unlimited, 1 iPhone with limited data and 1 Galaxy Tablet with imited data) and two standard phones with no data services.  In keeping things the way they are I would imagine there would be no change to my bill until a renewal is due.  Now if I wanted to change the two plain mobile phones to Smart devices, I guess this is where things get tricky and prices may escalate (don't know for sure but trying to get answers).  If I upgraded the other two to Smart phones, I would then have 5 smart devices on my plan sharing about 1400 voice minutes. I suppsoe I'm looking at a $300-$300+ bill per month based on the addition of data services whether they're the lowest possible per device or not.  Is this true?  Yes. Ironically we're also looking to add at least two iPads as well.  Datahog, maybe we are and maybe we're not but it appears that this new structure will hurt quite a bit.  It focuses on increasing revenue from data usage, per device.  It seems to erase the benefit on having a family plan or migrating to one.  Having data services have become a luxury my family is getting accustomed to because it allows you and your children to continue to work or do homework even while away or taking road trips.  Again I'm not speaking as an expert on this matter but am simply trying to see what works best for me and my family.
    This all depends on your data usage. if you were to add 2 smartphones AND 2 ipads, your current bill would increase by about $100 i believe (maybe even more). you have a few options.
    you could change to the plan and have 5 smartphones and 3 tablets sharing 15gigs of data for $380.
    you could use your smartphones as hotspots and wouldn't need to add the 3 tablets to the plan, for $350 ($380-the 3 $10 tablet fees).
    if you will use less than 15 gb's it could be cheaper (in the first example, if you shared 10 gb's it would be $330). it really just depends on how much data you use. your devices are capped now (except for the one device with unlimited) so i suspect if you check out your total data usage for the past few months, you may be under 10 gigs. if that's the case, then you'll save $ on the new shared plans.

  • Why is that when I changed my plan to a family plan, it pushed my device upgrade back another full year?

    In November of last year, I added my mother to my plan and it changed us to a family plan. Judging by from when I bought my device, I should have an upgrade this March, but since we changed the plan, my device upgrade was pushed back until March 2015? Why is this?

    I'm not sure when Verizon discontinued early upgrades at 20 months, but I believe that it may have been in April of 2013. Regardless, if you upgraded at a discount in March of 2013, the EARLIEST your upgrade eligibility date could have been would be November of 2014, NOT early to mid 2014. I can't see ANY way that you would possibly have had an upgrade eligibility date of early to mid 2014. Additionally, when Verizon discontinued early upgrades, it happened all at once so any contracts signed on or after January 1, 2012 were automatically switched to the end of the 2yr contract which was signed. As I said before, this switch was made in April 2013, I believe, so your eligibility date would have been changed at that time, not when you added a new line.
    Is it possible that you had mistaken early to mid 2014 when it was originally November of 2014 for your original upgrade date and that was switched to March of 2015 when early upgrades were discontinued in April of 2014? That seems to be a more likely scenario.

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