Change/Upgrade MiFi Plan

Hi,
Maybe someone out in the community can help me.
Last August 2010 at the recommendation of my neighbor across the street I dumped Hughes.net as my internet provided and went with Verizon MiFi ..initially the service was great but then it began to deteriorate and I have come to find that my primary location is sometimes "in the cloud" per a Verizon cust service rep and I am at the cusp of having service - in fact she told me that I shouldn't even have been given a plan because I am so much in the "cloud" - Bit I digress, that is not my question/query..
Last month the same neighbor who recommended Verizon to me sent out an email saying that Verizon had a "new plan" that you could upgrade to for free (old plan 59.99 for 5GB and .05 per meg thereafter) which would be $50. for 5GB and then $10. per 1GB thereafter. They even had an upgrade to 10GB for $80. which I was considering.
Anyhow, my neighbor has already upgraded and has gotten his first bill under the new plan.
When I went to upgrade Verizon told me that I could not because my MiFi was a 3G device and this upgrade was only for 4G devices. I told them about my neighbor, they didnt care and it "says in the computer you are not eligible"..
I called my neighbor and he said he had no problem upgrading to the new plan, Verizon didnt say anything about no 3G or 4G device and he had his Verizon service months before I got mine.
Can anybody she any light on this??
Thanks in advance
Mike

Hi Robinpich,
Thank you for your posting! I can assist you with the pricing options for the MiFi devices. Your posting mentions you have the 5GB plan for $50.00 per month. We do offer a 10GB plan for $80.00 per month. This gives you twice the usage each month and would be a good option for you if you exceed the 5GBs offered in your plan.
You are able to change your MiFi plan online, by logging in to your My Verizon account as the Account Holder number at http://www.verizonwireless.com . You can even backdate the plan to the beginning of your current billing cycle, in case you have exceeded the 5GBs. You will be given this option when changing your plan.
Below I have provided the steps on how to change your plan online.
Sign in to My Verizon.
Locate the I Want To... section.
In the PLAN column, click Change Plan.
Select Change to a different plan.
Click OK. The Change Your Calling Plan page displays.
Do one of the following: Note
Choose at least one line to change and select Continue.
I hope this information is helpful and assists you with a resolution with your MiFi device. Have a good day!

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Verizon Wireless Customer Support wrote:
AHARDY454,
We definitely want to review options on what has happened. We are now connection, so you can hover over my username and send me a Direct Meesage so we can review your account information. We look forward to reviewing.
Thank you,
TonyG_VZW
Follow us on Twitter @VZWSupport
TonyG_VZW they can't exactly hover over your username unless you actually link it in your post. The generic username for all the reps just doesn't fly.

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Percula4 wrote:
I just switched from AT&T in Oct and signed up with the 700 min Family plan. In Nov, I realized I was going to go over the limit if I don't upgrade my plan. So I went online and upgraded my plan to 1400 min Family plan. When I looked at my current bill yesterday, I was surprised to see there was a $102 overage charge on my bill. I talked to a representative yesterday and asked her to explain about the overage charge. She said because I upgraded the plan online (on demand), my 498 used min were prorated which resulted in 227 min overage.
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