The connection to Microsoft exchange is unavailable. Outlook must be online or connected to complete this action and you must provide the name of your microsoft exchange server andmailbox...

I downloaded 8.1 and now my second outlook mailbox shows all the emails from my other mailbox. the second mailbox address comes up with the correct name and then jumps to the other name and I can't retrieve any of my emails in the second mailbox

Hi,
Do you mean the second mailbox is another user’s mailbox which you have full access permission?
If so, please try to remove it from your Outlook to check whether your main mailbox can work well. Then re-add the second mailbox to check whether the issue persists.
If it fails, create a new Outlook profile to have a try.
Thanks,
Winnie Liang
TechNet Community Support

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Cheers for the reply.
I have deleted the rdf file but no difference. I still get the opening file box popup.
From the resetting download actions link. Both lines in the about:config are missing.
I have also tried switching the download option for the qif file to use a csr file but that also opens the confirmation box.
I pulled this from the rdf file
<RDF:Description RDF:about="urn:mimetype:handler:text/x-qif"
NC:alwaysAsk="false"
NC:saveToDisk="false"
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NC:handleInternal="false">
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The connection to Microsoft Exchange is unavailable. outlook must be online or connected to completed this action

Hello,
I used to use Outlook 2010 connecting with my account.
However, after I upgrade to outlook 2013, whenever I tried to connect to my account,
it keeps saying "The connection to Microsoft Exchange is unavailable.
outlook must be online or connected to
completed this action."
I've read the other threads, I deleted my accounts through using control panel and so on, but nothing works for me.
Plz help me :(
Other office stuff such as excel,
powerpoint and word works very well.
Thanks

Hi,
If you could connect with your Exchange account with Outlook 2010 successfully and OWA works well. Then the issue might be more related to your Outlook 2013.
I would like to know your Exchange server version. Please understand Outlook 2013 is not compatible with Exchange server 2003 or an earlier version of Exchange. For more resource:
http://technet.microsoft.com/en-us/library/cc178996.aspx
Regards,
Rebecca Tu
TechNet Community Support

The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action. Error while connecting to exchange through Outlook 2010

Hi,
I have set up Exchange Server 2013 on Windows Server 2008 R2. Everything is working fine except I am unable to configure Exchange account in Outlook 2010 or any other version. It says
"The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action."
Error screenshot is attached. Even, I am able to configure exchange active sync on my adroid and ipad which is working perfect. Please let me know if any body have any idea about it. Searched many blog and forum but still now solution till now.
Thanks in advance
Regards,
Manoj

Hi Manoj,
Can you ping your Exchange server? It would hlep us isolate the fault from network releated issue.
Is there a trusted certificate installed on Exchange 2013 server?
If you run the test of RPC over HTTP in
https://www.testexchangeconnectivity.com/, is there any error returned?
For more information, please refer to :
http://technet.microsoft.com/en-us/library/bb123741(v=exchg.150).aspx
http://social.technet.microsoft.com/Forums/en-US/exchangesvrgeneral/thread/1b4dc21c-c745-4699-8eee-423105608dcd/
Thanks.
Fiona Liao
TechNet Community Support

The action cannot be completed. The connection to Microsoft Exchange is unavailable. outlook must be online or connected to complete this action

I have outlook 2013 and am trying to add an exchange 2010 multi-tenant account.
I have created a new profile.
I select Manual setup or additional server types
Then select Microsoft Exchange Server or compatible service
I enter the server settings. But the following error is returned when i click check name
"The action cannot be completed. The connection to Microsoft Exchange is unavailable. outlook must be online or connected to complete this action"
I have tried selecting more settings, selecting security, and then selecting the option:- Always propt for logon credentials.
But the same error is still returned
I tried deselecting the option Encrypt data between Microsoft outlook and Microsoft Exchange
But still continue to get the same error.
Reading from other forums I have tried restarting the Microsoft Exchange Address book service under services on the exchange server.
But this did not help either
i am able to access the email accout via outlook web access. I am also able to add the email account to my iphone with the server details and it adds fine onto my iphone but cannot add it to outlook 2013.
any help would be appreciated.
Thanks
Rehan Miah

Hi,
This issue may occur when the HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders registry key does not contain all of the required data. Specifically, these problems occur if the
AppData string value is missing from this registry key.
NOTE: The \User Shell Folders key also contains a string value called
Local AppDatawhich is different from the value called AppData. The value that causes this problem (if it is missing) is the
AppData value.
To resolve this issue, import the User Shell Folders registry key from a working Windows User Profile.
For more information, please refer:
http://support.microsoft.com/kb/2264398
Hope this helps.
Best Regards,
Steve Fan
TechNet Community Support
I have looked in the registry and Appdata is not missing it has the following value "%USERPROFILE%\AppData\Roaming" also Local AppData is there with the following value "%USERPROFILE%\AppData\Local" i do not have a working machine to import the user shell
folders registry key so any other advice would be useful.
thanks
Rehan Miah
In order to test what you suggested i created a windows 7 virtual machine installed outlook 2003 however i also get the error on the virtual machine that i have created.
any further suggestions would be a great help.

The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete - Cant add Outlook accounts

Hi have recently started getting the following error message when setting up new accounts with Outlook 2007:
The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.
Outlook then prompts me to enter the username and password, i do so and get message again. This happens on Windows XP Professional and Vista, i cannot setup any accounts for new machines.
Points to note are that OWA works fine, and previous users who are already setup work fine also. It seems to be limited to setting up new Outlook 2007 accounts.
It can find the username fine. It comes up with green ticks underr the Online Search for your server settings:
Establish Network connection
Search for [email protected] server settings
Long on to server ---------- then it fails with a big red cross at this point
Recently i did add a second mail server to the network but it was not configured to talk to the other main mail server which was handling all the functions of mail box, CAS, hub transport. I had installed all the same roles on the second server with a view to move it across and retire the old server, the second machine is a different machine name from the main mail server. In summay my servers are:
svr001              Server 2003 R2 Enterprise x64 domain controller
mail                 Server 2003 R2 Enterprise x64 non-domain controller with exchange 2007 SP1
mail001            Windows 2008 Enterprise x64 non-domain controller with exchange 2007 SP1
The main box "mail" has been fine until i recently introduced this new server "mail001" into the network.
I am really stuck now and would really appreciate any pointers or steps to debug the above.
Many thanks,
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The FIX IT here
http://support.microsoft.com/?kbid=319206 works, but only for a user who's already logged in (if you just run the fix it program and do nothing else). To make it work for all users you'll need to manually edit the registry as it says in the article.
To force Outlook to use a pre-defined global catalog server, use the following steps to set the following special registry parameter to point to the Fully Qualified Domain Name (FQDN). Doing this over-rides any setting in the MAPI profile.
Click Start, and then click Run.
In the Open box, type regedit.exe, and then click
OK.
Locate and then click the following key in the registry:
HKEY_CURRENT_USER\Software\Microsoft\Exchange\Exchange Provider
Note You may have to create the registry path.
On the Edit menu, click Add Value, and then add the following registry value:
Value name: DS Server
Data type: REG_SZ (string)
Value data: FQDN of the global catalog server
This allowed me to roll out a bunch of laptops and not have to worry about running the Fix It for each user.
update: Sysprep seemed to remove fix. Each time a new user logged into a newly imaged laptop (on domain) same error about Outlook 2007 cannot connect to Exchange. Have tried just about everything, but all I seem to be able to do is run this stupid
Fix it each time. Luckily I don't have 1000 machines to setup because then I'd be screwed.

Office 2013 - The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete.

Hi Team,
Just purchased and downloaded Office Home Premium and having trouble with Outlook. For what ever reason, I am unable to create account/add my email address ([email protected]) into the program. Through the set-up process it continuously
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Andi

Hello,
Does OWA work?
Does this issue occur on other users?
In Exchange 2013, most of the internal and external client becomes to use Outlook Anywhere(RPC over http).
Please make sure the autodiscover.domain.com is included in the certificate.
Thanks,
Simon Wu
TechNet Community Support
Hi I am having the same issue. Brand new computer, using Office 365 and trying to set up Outlook 2013 on Win 7 machine. OWA works fine. But cannot set up Exchange on my desktop.
I don't know what you mean by "In Exchange 2013, most of the internal and external client becomes to use Outlook Anywhere(RPC over
http).
Please make sure the autodiscover.domain.com is included in
the certificate."
Can you please walk me through this? Thank you.

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Hi all
Have seen a couple threads regarding this but unfortunately nothing that solves my problem thus far!
Right now, our developers are using the Domain Admin account to promote their website code using MSI files. I'd like to change this as I feel the Domain Admin account should be on lock down and only used when absolutely necessary, pretty common. The
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The connection to Microsoft exchange is unavailable. Outlook must be online or connected to complete this action and you must provide the name of your microsoft exchange server andmailbox...

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