The customer service we have experienced has been laughable!

My girlfriend has been a customer for over two years now, and when her contract is up... We are leaving! Verizon does not even care if they lose a customer, if they did they would have fixed our problem. Instead they blaim their other departments, and still do nothing. If you go into an official wireless store they do nothing but try to get you out of there... they are much too busy to even listen, let alone try to help! If you call 611, they will tell you that the stores are only there to sell you gadgets, not help out with problems. Our problem needed to be recreated, so you can only do that in the store, if you have no back up phone to use while they test your original phone through the mail. THE STORE IN HEMET CA, WON'T EVEN LISTEN LONG ENOUGH TO EVEN UNDERSTAND WHAT THE PROBLEM IS, LET ALONE TRY TO FIX, OR INVESTIGATE ANYTHING.
NOT EVERY CUSTOMER IS TRYING TO SCAM YOU VERIZON!!!
yOU ARE FAILING THE CUSTOMERS WITH ACTUAL ISSUES!!!

canucks1 wrote:
Why do you waste your time talking to me? Is it a waste? If I can help you to find a resolution to your problem, or someone else reading this finds an answer to their problem, then it's all good. I don't cnsider helping others to be a waste of my time.
And when you first spoke to me, why did you ask if there is anything we can help you with? When I said WE, I meant the community as a whole - Community Leaders and others who are regular contributors have a vast amount of knowledge that covers just about everytthing Verizon has to offer - and we tend to work together to find solutions to problems, when we know what the problems are.
I don't understand what you get out of this? The satisfaction of helping someone else, pure and simple. I'm not always successful, but I like to try and help if I can.

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<Edited by Host>

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