The iPad wasn't plugged in when I started the update the screen froze with the iTunes symbol and an arrow pointing from the plug to the iPad
I selected update but my iPad wasn't plugged up and my screen froze and I can't get the itune logo off the screen, is my iPad damaged for good?
Plug the iPad into a computer with iTunes.
If its not recognized, follow steps here:
http://support.apple.com/kb/ht4097
Similar Messages
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I plugged my iphone in to my laptop to update it and the computer shut down right at the end. My phone now has the itunes symbol and an arrow asking me to plug my phone into itunes (I assume the laptop). It's frozen like that even when switched off. If I plug the connection into the laptop it's not recognising it now. HELP!
Hello there, xkatiex255.
The following Knowledge Base article should provide the steps for you to resolve your issue:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I'm trying to update my iphone 4 with ios7.0.4 and I'm showing a a plug that must go to my itunes. when I do that it says it has to restore my phone to manufactory setting. is there any way around this
No. Make a backup first.
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my iphone has a usb cable with a itunes symbol and when i plug into computer it wont show up on itunes
Well, you don't say what computer OS you are using, so here is information on both.
Windows: http://support.apple.com/kb/TS1538
Mac OSX: http://support.apple.com/kb/TS1591 -
I was downloading the new IOS and message could not find Iphone appears in Itunes window - Now my my phone is stuck with the power symbol and an arrow pointing to the Itunes symbol, I have tried turning off my phone and turning it back on but nothing seems to work
So when you plug it into your computer, you're not getting a message in iTunes that it has discovered a phone in recovery mode?
Reboot both the computer and the phone and try again. -
HHola I update my Apple TV and I am frozen screen with the photo of Apple TV and iTunes symbol and a cable connected from one to another device, it happens and how to fix it Apple TV
Welcome to the Apple Community.
If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Devices list, and then click Restore.
(You may already have a micro USB cable if you have a camera or other digital device) -
I bought an audiobook doesn't appear in my iTunes library and it's missing from my phone since the last update to iOS 7.4
Did you already make sure that Apple Mobile Device Service is installed and active on your computer?
http://support.apple.com/kb/TS1567
More troubleshooting about your device not recognized in Windows can be found here: http://support.apple.com/kb/TS1495 -
I need help with my iPod, its stuck on a screen with the iTunes symbol and the charger below it can anyone help me?
This happens when the operating system on the phone becomes corrupted. This could be because of a failed update to the OS or even a hardware failure due to being dropped or submerged in water. If you follow the instructions indicated, hopefully iTunes will be able to restore the OS and afterward you can restore the settings from a backup (assuming you have one).
If this does not solve the problem you will need to take the phone to an authorized repair center. -
I tried to update my 4s to the latest ios6. itunes came back and said there was an unexpected error. the screen on the phone is hung showing a usb cable and an arrow pointing to the itunes icon. itunes does not see the phone as being plugged into my computer. I restarted itunes, no difference. I can't seem to reset the phone. It comes up with the apple icon and then goes back to the usb plug screen. I'm totally hosed right now!!!
Error 1604:
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
From Apple Support page >
iTunes: Specific update-and-restore error messages and advanced troubleshooting -
During the ios 7.0.4 update, my IPad 2 froze. The picture on the screen is an iTunes icon, and arrow inder that and a picture of the apple usb cord. It will not go away. I have tried hard and soft turn offs. Please help!
Philly:
When there is an iOS update available, iTunes asks if you want to install it. I chose to only download the iOS 7.0.6 update, but not to install it until I had done a backup of everything on my iPad. When that iOS 7.0.6 update failed, I had NO iOS at all, just a bricked iPad.
When my son did a "clean restore" that was the same thing you'd do to wipe an iPad - just install iOS 7.0.6 and install basic iPad apps. When you turn the iPad on after that, it indicates it wants to be connected to iTunes. At that point, my son yanked the cord so nothing else was installed. Then, with iOS 7.0.6 already installed, iTunes on my PC didn't say it wanted to update iOS, and allowed me to choose my previous backup to be restored. All was straightforward after that.
Again, there are places on he web where you can download various versions of iOS, along with a PC utility that will do the iOS update. I think these utilities are for when you want to hack your device, so I'm not crazy about this approach. -
Hello all, I got my ipod two weeks ago and it was ok.However, whilst charging it yesterday, I was buying something from Amazon and all of a sudden a message came up on the computer screen that i tunes had been encountered a problem.Since then all I get on the ipod is a picture of the i tunes logo, and a picture of the cable, with an arrow pointing to the i tunes logo, as if ive got to plug it in.Also since this happened, ive downloaded songs, but am unable to load these on to my ipod as the line on my page which allowed me to do this has disappeared.HELP!!!!
The unit is in factory reset condition. Connect to a computer that is running ITunes.
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I just wanted to verify that yes, the company is aware and isn't replying
Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store. Note that no one here, nor even Apple, would have any way of verifying that the developer was receiving your message.
Regards. -
'''I got the message to upgrade to Foxfire 4. I am running OS X version 10.5.8 and when I uninstalled my Firefox, I was unable to get back to Firefox. What can I do?'''
Firefox 4 requires at least OS X 10.5 and an Intel Mac. There is a third party version of Firefox 4 that runs on OS X 10.4/10.5 and PPC Macs, for details see http://www.floodgap.com/software/tenfourfox
If you prefer to go back to Firefox 3.6, you can get the latest version from http://www.mozilla.com/en-US/firefox/all-older.html -
i just bought this off a friend.. so i need help. its not like i can take it in.
pleeeaaaaaaaasssee someone no what to do- Reboot the computer and then try manually placing the iPod in Recovery mode and restoring.
- Next try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Also try:
iOS: Device not recognized in iTunes for Windows -
I know now that i have to plug in my iphone to my computer and go to itunes but then what do i do, because i dont know how to sign in?
There is nothing to do because you need to plug it into a computer and connect to iTunes. If you don't have a computer then there is nothing you can do.
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