The latest answer from you to me is that my photos are safe and that I should look in a default folder. I have tried to do this but cannot find it. How do I find the default folder.

Question

I received your emai stating that my photos are safe and are present in the folder on your computer that you specified when importing them. If you used Photoshop Album Starter Edition to import your files from the camera without changing the default folder, look in this folder.  I have tried looking in the default folder and there is nothing there to help. Some of these photos were scanned in from my Cannon Printer.  Surely if Adobe are requesting me to register and telling me they will send me a code no. that is all that needs to be done.

Answer 1

Mann8 wrote:
How to communicate with Adobe office more direct? I do not want to enter into forum. Are you telling me Elements user not qualify for better services from Adobe?
Why you relied to my questions partially only? Selective to questions? Or?????
I repeat my previous questions that you ignored:
How to compare Elements to CS5 or 6?
Can I upgrade from Elements to CS?
Is Elements 13 comes in DVD format?
I'm interested in upgrading my Elements 10 to????
Your advise please?
I'm so sorry, but in today's world, the support of low cost products through personal contact has become very uncommon.  It simply does not pay to sell a product for $50 or $100 and then pay people to sit in cubicles to talk on the phone that may cost $50 or $100 an hour. 
That said, I'll try to help for free! 
CS5, CS5.5 and CS6 are products from the past that, as far as I know are not being updated or maintained.  Adobe has replaced them with the "Creative Cloud" or "CC".  So, if you want a current version of "Premier CC", you "rent" it for $20 a month.  For $50 a month, you can rent everything Adobe makes for photogrphers, videographers, designers and graphic artists.
If "upgrade" means "get a cheaper price", no. 
The easiest way to buy the DVD version of Elements 13 is to order it from a major retailer like B&H Photo or Amazon.  I've checked and both have it.   The cheapest way to buy it is to wait for holiday season pricing.