The mix console of my Sound Blaster Elite Pro don't working

I have a Sound Blaster E lite P ro card which brings a console accessories mixed model SB050 and a remote control RM800, happens that my sound card works very good, but the remote control and the mixing console is not working.
I would like your help with this early. Thank You

Have you gone to System Preferences > Sound > Output and is the volume slider above the minimum end of the bar?

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