The network backup disk could not be accessed because there was a problem with the network username or password.

Hardware Information:
          MacBook Pro - model: MacBookPro6,2
          1 2.66 GHz Intel Core i7 CPU: 2 cores
          4 GB RAM
Video Information:
          NVIDIA GeForce GT 330M - VRAM: 512 MB
          Intel HD Graphics - VRAM: 288 MB
Startup Items:
          HP Trap Monitor - Path: /Library/StartupItems/HP Trap Monitor
System Software:
          Mac OS X 10.6.8 (10K549) - Uptime: up 0:0:48:37
Disk Information:
          TOSHIBA MK5055GSXF disk0 : (465.76 GB)
                    (null) (disk0s1) <not mounted>: 200 MB
MacBook Pro HD (disk0s2) /: 465.44 GB (440.47 GB free)
          MATSHITADVD-R   UJ-898
Have tried…
re-setting Time Capsule (soft and hard) and power disconnect
re-setting modem
changing passwords in all relative locations
deleteing file://localhost/Library/Preferences/com.apple.TimeMachine.plist
deleteing all mention of Time Capsule in Keychain Access
running KeyChain First Aid (no problem found)
Restarting computer
Time Capsule has a green light, other MacBook Pro backs up OK but this machine continues to receive above error message and will not Enter Time Machine producing the error message Your Time Machine backup disk can’t be found. Maybe I need to do something over or in a particular order? All help is appreciated!

With the TC plugged by ethernet into the computer.. still in full isolation to the network and with factory reset.. you can do another to be sure.
Please open the network preferences.. and check the IP the ethernet is getting from the TC.
It should be 10.0.1.2
I set it to this manually
Don't worry about all the rest.
If you open airport utility can it see the TC?
YES
If not then I think you have a major network issue on the computer.
Assuming you can see the TC in airport utility.. go to manual setup and the disk tab. Does the disk register any issues.. SMART should show it has verified.
Shows verified
Now go to finder..
Mount the drive manually via the top menu.. Go.. Connect to server.
And type in the address.. SMB://10.0.1.1
Did NOT work, however 10.0.1.2 did
That should discover the drive and ask you for credentials which after a factory reset will just be public as the password. The drive should mount and you can then see it in finder.
Yes, but I have been able to do this with the IP address being set automatically
I would deliberately use SMB. The other alternative is AFP://10.0.1.1 but that seems to be more problematic at times..
Once mounted point TM to the drive and see if it can find it and start the backup.. if it fails I think you have need to use the A5 in pondini's troubleshooting and see what you can do.
It failed and A5 makes NO difference.
A drive that won't mount is obviously not going to work.
Pondini is welcome to make comments... sometimes my Mac terminology gets a bit loose.. !! My recent convert status is visible .. !!
My other solutions.. since these are fairly old products.. the TC is more than 3years in all likelihood so outside warranty.. get a USB drive and plug it into the Mac and use TM to backup to that. If that works.. I would erase the hard disk in the TC and start over with both computers.. you will need to backup the other computer before you erase of course. Erasing and starting over does seem to help.
If there are no other suggestions, I guess I will try erasing and starting over. Thank you both for ALL your advice.

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Backups failing with error 19: the backup disk could not be resolved, or there was a problem mounting it

Hello all,
Doubt this issue relates to a recent and ugly issue but sharing anyways (resolved thanks to a user here: LaPastenague)
Time Capsule won't backup if Modem (Motorola SB6121) attached
This was on Feb 10th resolved. Few days later I upgraded to Yosemite. Backups were working fine since.
Yesterday I happen to notice my last backup was 5 days ago. I looked in the console logs and saw:
2/25/15 3:55:06.127 PM com.apple.backupd[2777]: Attempting to mount network destination URL: afp://Paul;AUTH=SRP@Time%20Capsule._afpovertcp._tcp.local./Data
2/25/15 3:55:17.778 PM com.apple.backupd[2777]: NAConnectToServerSync failed with error: 2 (No such file or directory) for url: afp://Paul;AUTH=SRP@Time%20Capsule._afpovertcp._tcp.local./Data
2/25/15 3:55:17.792 PM com.apple.backupd[2777]: Backup failed with error 19: The backup disk could not be resolved, or there was a problem mounting it.
2/25/15 3:57:18.808 PM com.apple.prefs.backup.remoteservice[2021]: Attempt to use XPC with a MachService that has HideUntilCheckIn set. This will result in unpredictable behavior: com.apple.backupd.status.xpc
I called Apple. Their front line was clueless. He suggested resetting the TC (latest "tower" model btw") which then a backup kicked off YEAH
But the next hour it failed
Called Apple again, this time to Sr Advisor. He suggested factory reset of the TC and set up again. Also first backup worked then rest failed
Third call to Apple useless also. He was asking questions I didn't feel relevant. He also was asking me to reset the TC which I told him was done 2 hours prior. He asked me to reboot which I could NOT at that time.
I begged him to collect data to submit to engineering, which will take days to get a reply.
So I thought I would throw this out to the community....
TC Is NEW (replaced from last issue). Mac is 8 months old (iMac 27"), Os is Yosemite, TC also new (latest model)
Thanks...

Yosemite is problematic on two fronts.. Networking and Time Machine.. so the combo of doing both with a Time Capsule is like bugs on bugs.
Here is my standard list.. but your problem maybe difficult to resolve.. and my suggestion is simple.. until Apple get their act together and fix TM.. buy Carbon Copy Cloner and use that for your backup. It is solid and reliable.. even better if you use USB drive plugged into the computer and do a bootable clone.. because then you have a backup that is able to be tested for full functionality 2min after the end of the backup.
This also starts from a factory reset.. but the reason for it is to change the configuration which is much more easily handled with factory reset to begin.. the instructions are there.. because this is my standard reply.. this is not uncommon!!
Factory reset universal
Power off the TC.. ie pull the power cord or power off at the wall.. wait 10sec.. hold in the reset button.. be gentle.. power on again still holding in reset.. and keep holding it in for another 10sec. You may need some help as it is hard to both hold in reset and apply power. It will show success by rapidly blinking the front led. Release the reset.. and wait a couple of min for the TC to reset and come back with factory settings. If the front LED doesn’t blink rapidly you missed it and simply try again. The reset is fairly fragile in these.. press it so you feel it just click and no more.. I have seen people bend the lever or even break it. I use a toothpick as tool.
N.B. None of your files on the hard disk of the TC are deleted.. this simply clears out the router settings of the TC.
Setup the TC again.
ie Start from a factory reset. No files are lost on the hard disk doing this.
Then redo the setup from the computer with Yosemite.
1. Use very short names.. NOT APPLE RECOMMENDED names. No spaces and pure alphanumerics.
eg TCgen5 and TCwifi for basestation and wireless respectively.
Even better if the issue is more wireless use TC24ghz and TC5ghz with fixed channels as this also seems to help stop the nonsense. But this can be tried in the second round.
2. Use all passwords that also comply but can be a bit longer. ie 8-20 characters mixed case and numbers.. no non-alphanumerics.
3. Ensure the TC always takes the same IP address.. you will need to do this on the main router using dhcp reservation.. or a bit more complex setup using static IP in the TC. But this is important.. having IP drift all over the place when Yosemite cannot remember its own name for 5 min after a reboot makes for poor networking. If the TC is main router it will not be an issue.
4. Check your share name on the computer is not changing.. make sure it also complies with the above.. short no spaces and pure alphanumeric.. but this change will mess up your TM backup.. so be prepared to do a new full backup. Sorry.. keep this one for second round if you want to avoid a new backup.
5. Mount the TC disk in the computer manually.
In Finder, Go, Connect to server from the top menu,
Type in SMB://192.168.0.254 (or whatever the TC ip is which you have now made static. As a router by default it is 10.0.1.1 and I encourage people to stick with that unless you know what you are doing).
You can use name.. SMB://TCgen5.local where you replace TCgen5 with your TC name.. local is the default domain of the TC and doesn't change.
However names are not so easy as IP address.. nor as reliable. At least not in Yosemite they aren't. The domain can also be an issue if you are not plugged or wireless directly to the TC.
6. Make sure IPv6 is set to link-local only in the computer. For example wireless open the network preferences, wireless and advanced / TCP/IP.. and fix the IPv6. to link-local only.
There is a lot more jiggery pokery you can try but the above is a good start.. if you find it still unreliable.. don't be surprised.
You might need to do some more work on the Mac itself. eg Reset the PRAM.. has helped some people. Clean install of the OS is also helpful if you upgrade installed.
Tell us how you go.
Someone posted a solution.. See this thread.
Macbook can't find Time Capsule anymore
Start from the bottom and work up.. What I list here is good network practice changes but I have avoided Yosemites bug heaven.
This user has had success and a few others as well.
RáNdÓm GéÉzÁ
Yosemite has serious DNS bug in the networking application.. here is the lets say more arcane method of fixing it by doing a network transplant from mavericks.
http://arstechnica.com/apple/2015/01/why-dns-in-os-x-10-10-is-broken-and-what-yo u-can-do-to-fix-it/

HT4489 I cannot import my vCard to iCloud...it shows error.."1 contact could not be imported because there was a problem reading the vCard"

I cannot import my vCard to iCloud...it shows error.."1 contact could not be imported because there was a problem reading the vCard"

The vCard must not be a compatible format. (Unfortunately, there are multiple formats.)
Often your carrier can transfer contacts between devices from different manufacturers. Try visiting your carrier's retail outlet and see if they can do this for you.

"The Office for Mac installation did not complete successfully because there was a problem with the installer."

I had Microsoft 2011 installed on my macbook, and my macbook had crashed recently. Luckily I had backed up my drive before. After fixing it i tried to restore my files and when i tried using microsoft office i was given the before mentioned error message. Unfortunately I had misplaced my office box when moving and so I don't have the CD or reg key. I also tried copying the app from my brothers macbook, but i still go the same error message. Is there any alternative way.

Office usually can't be restored intact without a good activation key. The only thing that I can advise is getting in touch with Microsoft to see if they can retrieve the key for you.
When you get the key, you can download a digital, dmg file of Office.
Good luck,
Clinton
MacBook Pro (15-inch Late 2011), OS X Mavericks 10.9.5, 16GB Crucial RAM, Crucial M500 960GB SSD, 27” Apple Thunderbolt Display

I refurbished my macbook air 7 months ago because there was a problem with the steady state drive. Now my battery seems to be dead again. How long does the warranty last? Do I need to pay for a new battery?

I refurbished my macbook air 7 months ago because there was a problem with the steady state drive. Now my battery seems to be dead again. How long does the warranty last? Do I need to pay for a new battery?

As I wrote Apple will diagnose an Apple product even if it is out of warranty for free. That should be your first step to find out if the problem is the battery or something else.
Once you have Apple telling you a 7 month old battery is defective (if that turns out to be the case) then it becomes a game of horse trading. You'll need to speak to the tech and when he tells you there is nothing he can do you will need to speak to the tech manager and when she says most likely there is nothing they can do you go to the store manager, etc. It is unlikely (though possible) that they will give in easily you need to be firm, polite and let on that you're willing to accept a partial reimbursement.
So again the first step is to find out what is wrong.
good luck

We could not complete your request. there was an error in the app store. please try again later. (20)

Hi all,
i am getting the below message when trying to download the imove and iphoto update from the app store app on my mac book.
I am able to download this on my imac with the same apple id and password, but when i try to do this on my mac book i get the following messsage:
we could not complete your request. there was an error in the app store. please try again later. (20)
this is strange as my account allows me to download other puschases on this macbook, and i have full admin rights on the macbook.
Cheers
Georgie

Hi all,
I believe i hvae found the answer,
closed imove
finder > applications
imovie to the trash
empty trash
purchases > download
This is currently downloading, it have not completed yet, so i will update you once htat is done.
Regards
Georgie

I keep getting the follow error messages when I try to sign into iTunes store or redeem a song code: We could not complete your iTunes store request. The network connection could not be established. There was an error in the iTunes store, please try again

I keep getting the following error messages on my Mac when I try to redeem a song code: "We could not complete your iTunes store request. The network connection could not be established. There was an error in the iTunes store, please try again later." and then, "We could not complete your iTunes Store request. An unknown error occurred (-50)."

Hello, constance132.
Thank you for visiting Apple Support Communities.
Here are some troubleshooting steps that I could recommend when receiving error -50.
"Error -50," "-5000," "8003," "8008," or "-42023"
These alerts occur due to timeouts or conflicts trying to write a file during download.
If you encounter this issue while accessing iTunes Store:
See iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store
If you encounter this issue while while downloading something from the iTunes Store:
Delete your iTunes Downloads folder, located in:
Mac OS X:  ~/Music/iTunes/iTunes Media/Downloads Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.
Windows Vista:  \Users\username\Music\iTunes\iTunes Media\Downloads\
Windows 7:  \Users\username\My Music\iTunes\iTunes Media\Downloads\
Windows XP:  \Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\
After locating your iTunes Downloads folder:
Quit iTunes.
Delete the Downloads folder on your computer.
Open iTunes.
Choose Store > Check for Available Downloads.
Enter your account name and password.
If you encounter this issue while while downloading Digital Copies using Windows:
Use MSCONFIG (directions for Windows XP and Windows Vista/Windows 7) to disable conflicting software.
If using MSCONFIG steps resolves the issue, you may want to use the System Configuration Utility to turn on the third-party System Services and Startup Items one at a time (restarting your computer after turning on the item or items) to identify which System Service or Startup Item is causing the conflict.
You can turn all of them back on by selecting the Normal Startup option under the General tab of the System Configuration Utility window, but please note that this may cause the issue to reoccur.
If you are able to isolate the issue to a particular third-party software, you may wish to contact them to let them know of the conflict.
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Cheers,
Jason H.

11.0.10 Update Issue - Problem saving documents - getting message "This document could not be saved. There was a problem reading this document (21)." The PDF documents are being created by Esker VSIFax and the problem is only occuring with updated vers

Our IBM Unix system uses a program called VSIFax (Esker) to create PDF documents such as invoices. Users that have updated to Acrobat version 11.0.10 can open the PDF but then when trying to save the document the get a message "This document could not be saved. There was a problem reading this document (21)." The problem is only occuring with updated version 11.0.10 (11.0.9 works fine).

More information about this issue can be found here:
https://forums.adobe.com/thread/1672655
A "quick" fix that worked for me was to uninstall Adobe... then download the base install for Adobe Reader 11.0.
Then download each of the individual updates and run them sequentially.
I've installed back up to the last security update which is version 08 and have been able to do normal Save As operations.
You will have to disable automatic updates in order to stay at version 08 until Adobe resolves this issue in a later release.
http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows
Adobe Reader 11.0 - Multilingual (MUI) installer    AdbeRdr11000_mui_Std
Adobe Reader 11.0.01 update - Multilingual (MUI) installer    AdbeRdrUpd11001_MUI.msp
Adobe Reader 11.0.02 update - All languages    AdbeRdrSecUpd11002.msp
Adobe Reader 11.0.03 update - Multilingual (MUI) installer    AdbeRdrUpd11003_MUI.msp
Adobe Reader 11.0.04 update - Multilingual (MUI) installer    AdbeRdrUpd11004_MUI.msp
Adobe Reader 11.0.05 security update - All languages    AdbeRdrSecUpd11005.msp
Adobe Reader 11.0.06 update - Multilingual (MUI) installer    AdbeRdrUpd11006_MUI.msp
Adobe Reader 11.0.07 update - Multilingual (MUI) installer    AdbeRdrUpd11007_MUI.msp
Adobe Reader 11.0.08 security update - All languages    AdbeRdrSecUpd11008.msp

The document could not be saved. There was a problem reading this document (114).

After adding some sticky notes to a PDF in Adobe Reader i went to save it and it comes up with "The document could not be saved. There was a problem reading this document (114)." and will not let me save it. Please can you advise if there is anyway of saving this document with the sicky notes in?

The problem is most likely document corruption. Try to work on a new copy from the original source.

When i try to update my itunes on my pc i keep getting the messaage that there was a problem with the installer and it could not finish. how do i fix this? i`ve tried to download 3 times already.

when i try to update my itunes on my pc i keep getting the messaage that there was a problem with the installer and it could not finish. how do i fix this? i`ve tried to download 3 times already.

Hi
I've got a similar problem. iTunes v10.2 worked fine, but when I tried to update it to 10.5 I got a 'Bonjour' error. I eventually solved that but I still couldn't upgrade to 10.5, so I deleted every single Apple, Quicktime, iTunes, etc file on my PC using Revo Unistaller (because the normal Windows Add/Delete programs wouldn't work) but now, when I install the latest iTunes version from scratch (on XP SP3), it says: "the installer encountered errors before it could be configured.... your system has not been modified"
Any ideas?
Rick

The file "iTunes Library" could not be opened because it was created ...

Hi, I get this error message when starting iTunes: The file "iTunes Library" could not be opened because it was created by a newer version of iTunes.
I get this message after running a software update when iTunes announces a newer version is available.
I have ver 7.4.2 (4)
Am I doing something wrong? or is there a fix?
Thanks.

The update should've done this for you. But if, for whatever reason, you have an icon in your dock that's launching an old version of iTunes you should do a little investigating. Try this...
- open your Applications folder and see if you have one version of iTunes in there (one icon).
- highlight the icon and "GET INFO" to see what version it is.
- if it's the updated version, replace the icon in your dock with the icon for the newest version
Tossing out or swapping icons in the dock doesn't do any harm. But having an old icon will most definitely launch the old version it was associated with. Like I mentioned though, the update should have done this automatically. I would think back about how you updated just to make sure something else didn't go awry. Losing an iTunes library can be a drag.

Error message in time machine: "There was a problem with the user name or the password of the network

I have been unable to back up my macbook to my time capsule for some time now. I received the following error message (translated from Swedish) when trying to back up using time machine:
"The network's volume could not be placed on the desktop. There was a problem with the user name or the password for the network.
Open system preferences and go to Time Machine. Select the volume for security backup again and state the correct user name and password."
I have confirmed the network password, and also tried with resetting the password. I have not idea what else to do. Any help is much appreciated.
Best regards,
John

I have been unable to back up my macbook to my time capsule for some time now. I received the following error message (translated from Swedish) when trying to back up using time machine:
"The network's volume could not be placed on the desktop. There was a problem with the user name or the password for the network.
Open system preferences and go to Time Machine. Select the volume for security backup again and state the correct user name and password."
I have confirmed the network password, and also tried with resetting the password. I have not idea what else to do. Any help is much appreciated.
Best regards,
John

Problem with saving a pdf file to computer. Continually get an error message " This document could not be saved. There was a problem reading this document (21).

Need advice on a saving file issue. I'm having problem with saving a .pdf file to computer. Continually get an error message " This document could not be saved. There was a problem reading this document (21). This is new as this error message just recently started to pop-up.

More information about this issue can be found here:
https://forums.adobe.com/thread/1672655
A "quick" fix that worked for me was to uninstall Adobe... then download the base install for Adobe Reader 11.0.
Then download each of the individual updates and run them sequentially.
I've installed back up to the last security update which is version 08 and have been able to do normal Save As operations.
You will have to disable automatic updates in order to stay at version 08 until Adobe resolves this issue in a later release.
http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows
Adobe Reader 11.0 - Multilingual (MUI) installer    AdbeRdr11000_mui_Std
Adobe Reader 11.0.01 update - Multilingual (MUI) installer    AdbeRdrUpd11001_MUI.msp
Adobe Reader 11.0.02 update - All languages    AdbeRdrSecUpd11002.msp
Adobe Reader 11.0.03 update - Multilingual (MUI) installer    AdbeRdrUpd11003_MUI.msp
Adobe Reader 11.0.04 update - Multilingual (MUI) installer    AdbeRdrUpd11004_MUI.msp
Adobe Reader 11.0.05 security update - All languages    AdbeRdrSecUpd11005.msp
Adobe Reader 11.0.06 update - Multilingual (MUI) installer    AdbeRdrUpd11006_MUI.msp
Adobe Reader 11.0.07 update - Multilingual (MUI) installer    AdbeRdrUpd11007_MUI.msp
Adobe Reader 11.0.08 security update - All languages    AdbeRdrSecUpd11008.msp

Cannot save error, "This document could not be saved. There was a problem reading this doc...(8)"

Cannot save file. Get error message, "This document could not be saved. There was a problem reading this document (8)". What does this mean and how do I fix it? The file opens normally, so how is there a problem reading this document?

Hi MarkStabler,
It appears that your document gets corrupted, try printing the file through Adobe PDF printer and then check the issue.
Regards,
Anoop

HT203200 I purchsed 2 albums and was charged for both, but only one downloaded to my Itunes account. The Billy Joel album did not even offer to download. It said there was a problem with the store at the end of the purchase.

I recieved an error message during the purchase of an album, stating there was a problem with the apple store purchase. It led me to believe that the purchase did not go through, aas it never downloaded. A susequent purchase did go through and downloaded. How dod I retrieve the lost purchase?

Have you received email receipts for them and/or do they show in your purchase history : http://support.apple.com/kb/HT2727
They might just be temporary holding charges which will disappear off your card within a few days or so.
If they do appear in your purchase history then you can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work (or if they are 'proper' charges but nothing appears on your history) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
For your credit card not being accepted (it is a credit card, not a debit card ?), then is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

The network backup disk could not be accessed because there was a problem with the network username or password.

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