The printer we have uses black number 27

the printer we have is a HP OFFICE JET xi all in one printer it uses either black number 27 or 56. it uses color 22 and is suppose to be able to use photo 58 ink cartridges. put when we put in the photo 58 cartridge . do the alignment and try to print it does not recognize that the photo cartridge is in the machine. i tried taking out the color cartridge but it then says it need that cartridge but back in. the photo 58 cartridge goes in the same spot as the black cartridge so i can't leave that one in. i have now opened three packages of photo 58 ink cartridges (at different times lately) and non have worked. this is very expensive. i have cleaned the contact as described but that doesn't sem to be the problem since the black works fine could someone help with this issue. ps i really like my hp products.

What printer model? (There are many different Officejet NNNNxi models....)
Are there any messages on the computer when the photo cartridge is installed? It is true that the photo and color cartridges must be used together.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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