The rescue email to reset my security questions isn't one of my email accounts. How do I change the rescue email?
Apple store is saying my security questions are wrong. The rescue email does not belong to me and there seems to be no way to change it. When I try to buy something it tells me to go to my security questions to verify my account. Then all that happens :( please help!
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
b3nnyboyy wrote:
Apple store is saying my security questions are wrong. The rescue email does not belong to me and there seems to be no way to change it.
Note:
You can only set up and/or change a Rescue Email BEFORE you forget the questions/answers
Similar Messages
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The email to reset my security questions was deleted a long time ago! How do I change it?
I am currently and have been trying to change my security questions, but the email I set a few years ago to send me my answers was deleted prior to me knowing that I would have to recover the answers.
how do I change that email?You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(91888) -
HT5312 I cannot receive an email to reset my security questions
Hi
I have tried many times to ask for sending an email to reset my security questions from last night till now.
But I still have not received an email about how to reset my security questions.
I am sure that my rescue email is correct.
What can I do now?????
Please help me!!
Thank you!!!http://support.apple.com/kb/HT5312
If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466, and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
HTH -
I cannot purchase anything at the itunes store because I am being ask for my security questions, but I don't remember the answers. I tried going to appleied.apple.com but I won't allow me to change my security answerswithout answering the original questions. How do you change you security questions with out knowing them? I need help.
Welcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple through iTunes Store Support -
The option to send an email to reset your security questions and answers is not available and i have a rescue email already. I forgot my security questions. What to do?:/
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email BEFORE you forget the questions/answers. -
I have some problem with my Apple ID..I forgot my Apple security questions..but the "send an email to reset your security questions and answers to rescue email is not be available".
I do not live in the US so I cannot call Apple Support. How else can I reset my security questions?The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue. -
I can't get a rescue email to reset my security questions. I clicked the link but there's no massages in my inbox alternate email. Help please :(
You are checking your rescue email account - an alternate/secondary email address is a different setting/address on an iTunes account. If it's not in the spam nor inbox then you could try requesting it again, or contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 -
HT1937 How do I put rescue email to reset my security question password?
How do I put rescue email to reset my security question password?
You cannot(without correctly answering two of the questions) and need to ask Apple to reset them; ways of doing so include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102385) -
You can edit or delete your rescue email address using the Apple ID website. To edit your rescue email address:
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions. (
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
My answer lose. I want reset security questions answerIf you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use -
send an email to your rescue email to reset your security questions. i cant find it it is not showen
Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If that option doesn't appear or work, only Apple itself can reset the questions.
(90916) -
How do you send the email to your backup email to reset your security questions?
how do you send the email to your backup email to reset your security questions? i need help i cant buy any songs because i dont remmeber my security questions and i dont know how to make new ones? HELP!! thanks
Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers. -
The option to send an email to reset your security questions and answers
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
http://support.apple.com/kb/HT5312
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How do I change the email that resets my security questions. I accidentally entered wrong email and my rest info is being sent to someone else.
You should probably contact Apple support.
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Why is it that I can't receive the email to reset my security questions and answers.. My email information is all accurate but I'm not receiving the email and I've even checked spam and junk folders.. Can someone please help me
Are you able to receive any mail at all? If not, make sure that all of your information for mail is accurate in settings again. if you still have nothing, go to your email through safari. (example: www.yahoo.com) If you do not see the emails here either, it is a problem with the password reset server not your mail app.
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