The scan output is a file with lines

The scan output is always a file with vertical lines. Whatever I try the printer, with wireless or USB connection, as well as  scanning with HP scan or the App scan from Windows 8.1. The result is the same, ie, fuzzy lines.
Note: as a previous post suggested, I also open the lid and clean the glass.
I´m enclosing the output  file:

Hi @TRuivo
I am sorry to see your scan output looks like a muddy rainbow   I would be happy to do my best to help you with this!
Do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause.   Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
^ This is not limited to Laserjet printers.
Let's perform a hard reset. To do so, leave the printer on and unplug the power cable for 1 minute. While it is unplugged, hold down the power button on the printer for 10-15 seconds to release any built up power, then after the minute has passed, plug the printer back in.
Also, please download the latest firmware version to ensure your printer is up to date; DJ2540_188.exe
I hope one of these recommendations helps to resolve the issue! 
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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