The screen of my iphone5 became green!

Dear Apple team,
The screen of my iphone5 became green last week for no reason, then I went to SENAO INTERNATIONAL CO., LTD. in Taiwan, because I got my iphone5 Dec 21, 2012, I thought my phone still in the warranty. In Apple’s policy, I could get a normal phone back. Unfortunately, I just bring my broken home, that’s why I wrote this letter…
Employee of SENAO INTERNATIONAL CO. said he open my phone then found it affect by damp. If I want to get a normal iphone5, they will charge me $8,350(about USD 280). But my earphone jack didn’t change any color, and I never let my phone jump into any liquid, even never ever let it fell down to the ground. The only reason to make my phone damp is my hand, I born with “Palmar hyperhidrosis”, my hand often sweat, it truly made my life inconvenient. But this time is the most sorrowful, after I told SENAO my situation, asked if I need to wear gloves when I used my phone, then just said I should know iphone is not waterproof before I bought, even suggest I bought a waterproof phone next time!!!!! In conclusion, they still determine it’s a man-made fault.
I asked them help me to tell Apple my situation, or give me the way to connect Apple, they said Apple always so tough, Apple won’t care about what the true is, if apple see the phone damp inside then it’s man-made fault. By the way, they said they don’t have any way to connect Apple, it’s a little bit ridiculous. My heart was broken from this case I meet, I decided to solve it by myself.
Deep in my heart, I love Apple, the company always put costumers in the first place. I still remember when I was a student, I envy my classmates have Apple products, my parents are very frugality, so I never ask them buy Apple products for me. After I graduated from school, I enter into an accounting firm, I used almost 2/3 of my salary per month to buy my first smart phone, that phone is iphone4S, I tried so hard to book 4S, then I got it Dec 16 2012, the first day 4S start sell in Taiwan, I also got iphone5 in the first week It start to sell here. I bought the new IPAD for my mom as her retirement gift, taught her how to use Apple products, let her knew I didn’t waste money to buy something expensive and useless, I show my parents how these amazing products changing our life. I didn’t tell them I couldn’t change a normal phone back, I just said I have no time went to SENAO.
But now I am so confused and helpless, I know maybe I’m just one of apple fan in whole world, maybe this letter won’t be read, I don’t know whether this letter take any effect or not. I don’t know why I ran into this before my 25th birthday in June 11, I am so unlucky :c
I look forward to hearing from you at your earlist convenience.
Sincerely,

There has never been a facetime icon on the homescreen of iphones. You hav always accessed the feature via contacts.
Have you tried the basics from the manual? restart, reset, restore
Do you have restrictions on?

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