The Sims super collection freezes.

Hello community,
I have recently downloaded "The Sims 2: Super Collection". For a while it worked seemlessl. But lately, every time I want to load my newly created family, it starts loading and in that process freezes.
I Have already tried to delet and reinstall the app, which didn't make it better. Though I noticed that this problem can be temporarily resolved by letting the family move out and move back in. But after a few times loading it keeps freezing again with that particular family. I created a new family, with whom the same thing happens after a while playing the sims stop moving. I can move stuff but that's it. When I log out of that house and log back in it freezes in the proases of loading.
plz anyone with a solution?

NOTE: Have already created a support ticket concerning the issue.
Then you have done what you need to do. It's in the hands of iTunes Support now. They either will or they won't. The policy is that all sales are final. They usually give one refund per account. If you have already received the one refund, then I doubt that you will get another.

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