There are no apps in my Creative Cloud account.

I subscribed successfully this morning, and can log in to both adobe.com (where my Cloud subscription appears under recent orders) and to creative.adobe.com.
In the Cloud, under Apps, it prompts me to Try the various apps. I chose a few, downloaded and installed AAM succesfully, and I now have Photoshop, Illustrator, Dreamweaver and Fireworks installed locally. Still as trial versions. With the app open, I attempt to connect to my Creative Cloud account to license them. It logs me in then immediately prompts me for a serial number.
Not sure where this went wrong, but somehow my Creative Cloud account and adobe.com account are not synced to each other.
Thanks,
~Jeanne

Hi Jeanne,
Based on your description is sounds like something on your system might be blocking access to activation server. It could be firewall or antivirus software. If its possible you might try turning these off temporarily and then going through the sign in process again. I'd also want to ensure you have all updates installed too, I'd probably start with that and then temporarily turn off your firewall or antivirus software and go through the "License This Software" process again. We have this document that goes through some related troubleshooting.
Sign in or activation errors | Creative Cloud Membership, CS5.5 Subscriptions, CS6
http://helpx.adobe.com/creative-suite/kb/security-alert-sign-installation-cs6.html
If you're still running into difficulties I'd recommend contacting our support and working with them to troubleshoot further.
US
800-833-6687
Monday-Friday, 5am-7pm PST
...or live chat with an agent: http://tinyurl.com/8kquhso
-Dave

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Namaste
Sii
5.David__B,
16/07/2013 4:51 PM in reply to Hairy Tangerine
Report
I agree that the messaging could be clearer.
It does state that they are sold separately on the product page for Creative Cloud here"
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Verstuurd vanaf mijn iPhone
Op 10 mei 2014 om 19:10 heeft Simon G E Garrett <[email protected]> het volgende geschreven:
Why cannot get the LR app in Adobe creative cloud? Now LR is a trial on my laptop and I am paying every month for CC. I am desperate, becaus I didn't get the solution. Also LR mobile I cannot intall it anymore.
created by Simon G E Garrett in Photoshop Lightroom - View the full discussion
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