There was a problem including the file images.asp in your message. Why?

When I paste web info that includes images I get this message and if I continue the message is sent without the images. This has been going on for several months. Forwarding messages with images gets the same message and the images are not sent. This used to work.
WLM has no problem with the same data.

When I paste a page from PCWorld into my write window it is all there. I get the error when I send. The same scenario with WLM works fine. This only started with TB several months ago.
My TB profile has been around for years thanks to Mozbackup. How could I get my Local Folders backed up then build a new TB from scratch and then import the Local Folders? All the other folders would take care of themselves Since my computers are all using IMAP.

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For the last 2 days whenever I try to upload photos from my iPhoto page to facebook I get an error message: Bad Image There was a problem with the image file. I haven't knowingly changed any settings on iPhoto or facebook. Can anyone help, please ?

I need help with uploading photos from iPhoto to facebook. I could do it till 2 days ago. Now any new photo I try to upload gives me an error message:
Bad Image
There was a problem with the image file.
Please help.

Can you drag it to the Desktop?

When i click on an excel or word file in 2007 the program begins to open but then an error message says There was a problem sending the command to the program

when i click on an excel or word file in 2007 the program begins to open but then an error message says There was a problem sending the command to the program.
i am using office2007 with windows7 premium home edition. i have checked file associations., all DDE settings. i have even tried this in safe mode. the same thing happens. please note once i see the error. i can then go back to the file click on
it a second time and it WILL open. AND i can open any file if i open excel and and find the file from there. i uninstalled and re-installed office 2007 from scratch. And i checked the compatibility mode (all un-checked) still the problem persisits. this is
a real PITA. anyone have any solution for this? Thanks
ken yanow

Hi,
Have you try to un-select the Ignore other applications that use Dynamic Data Exchange (DDE) setting?
Click the Microsoft Office Button, and then click Excel Options.
Click Advanced, and then click to clear the Ignore other applications that use Dynamic Data Exchange (DDE)
check box in the General area.
Click OK.
If the problem cannot resolve, the Run as administrator may selected.
Go to Office default install location: C:\Program Files\Microsoft Office\Office12.
Right-click EXCEL.EXE > Properties >
Compatibility tab.
Under Privilege Level, uncheck Run this program as an administrator
check box.
Best regards.
William Zhou
TechNet Community Support

Can't open file - error "There was a problem reading the layer data.."

I'm on a
Mac Pro, 10.5.7
PSCS3
I have been sent a file (148MB) from a client via FTP that I can not open. The file was created on a PC, using PSCS3.
I'm usually pretty good at troubling shooting but I have not seen this before.
Any help, suggestions would welcomed.
I get the following error messages: (see attached)

It looks like the atttachement did not work
Here are the error messages:
First message:
"There was a problem reading the layer data. Read the composite date instead?"
Second Message:
"Could not complete your request because the file is not compatiable with this version of Photoshop."

There was a problem sending the command to the program when opening Microsoft Project 2010 files

When opening MS Project 2010 files from the file and print server, I receive "There was a problem sending the command to the program." Copy the same file to my local drive and the file opens fine. This can be repeated by several other
users. Created a simple project file and once the size hit 1 MB, the error appeared. The error appears on all files over 1 MB.
I am a domain admin, so it is not a rights issue. This does not seem to be a network latency issue, the file copies extremely fast.
Any ideas?

This message appears to be caused by Windows Explorer trying to send old-fashioned DDE messages to the Application.
Since MS Project has no "Ignore DDE messages" setting you might want to go change the compatibility settings for WinProj.EXE (and any shortcut to it) to Windows 7 or greater. Hopefully then Windows Explorer will stop trying to send DDE messages.
Another possible culprit is older versions of the WinZip explorer extensions - I would disable them as well.
Good luck,
James.
James Boman - http://www.boman.biz Software Consultant for IPMO - http://www.ipmo.com.au

TS3297 My downloaded song stops suddenly halfway through. I assume there was a problem with the download. Can I download the file again??

My downloaded song stops suddenly halfway through. I assume there was a problem with the download. Can I download the file again?? Will I have to purchase the song again?

You need to delete the current copy of the broken track from your library before it will be offered up for download. It may help to close and reopen iTunes.
If the problem persists and you can't get a good version of the file contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
tt2

Ipad ios 4.2 update error - "there was a problem downloading the software..

Hi All -
Super excited to get 4.2.1 up and running. I had the buggy beta of 4.2 running on my iPad but now when I try to restore my iPad to get the most recent version of 4.2.1 running, I get this error:
"There was a problem downloading the software for the iPad. The requested resource was not found.
I've restarted iTunes and the computer and I'm still getting the same error. I've looked for the .ipsw file online but can't seem to find it anywhere. It's not an Apple's Support/Downloads section either.
Anyone know where to download the new update? I'm dying without Airplay, Airprint and so on not working here.
Thanks!
CH

Hi,
this should have been addressed by Apple I guess, but luckily we found out the solution in the company. Yesterday all our iPads (with 4.2 beta iOS for dev) stopped working, displayed the Connect to iTunes scrren and throw errors when trying to sync like 'The requested resource was not found' (when tried to Restore) and Error Code: 0xE800005D (when iTunes first just tried to reinstall apps).
Here is what we did to reanimate all four iPads in the company:
First you need to enter Recovery mode with the iPad, then recover the iOS software (probably the latest). Here is how to do it:
1) Fire up iTunes on your computer, and plug in the USB cable in the computer, but not in the iPad!
2) Do a hard reset, ie. press and hold down Sleep/Wake and Home buttons simultaneously, don't bother with the switch off prompt, just keep pushing the buttons.
3) When the screen goes blank, but before the Apple logo comes up, release the Sleep/Wake button and quickly plug in the USB into the iPad too. Keep pushing the Home button, until the Recovery mode dialog in iTunes comes up.
4) Act according to the prompts, and wait for the image to download and extract (can be 10-15 minutes depending on your internet connection, the image is some 550Mb).
That's it, you can safely restore your apps and other content to your recovered iPad.
Hope this helps,
David

Excel won't open and error message There was a problem sending the command to the programe

Hi there
I'd be grateful for your help.
I've just bought a new laptop and installed Office 2013. I used Excel 2013, did what I needed to do and saved it. This was 5 days ago.
Today, I've tried opening the file from my desktop and get the error message 'There was a problem sending the command to the program'.
And when I try to open Excel to do the DDE fix, which seems to be the best suggestion, I can't open Excel at all. I've tried to get into it from the Apps screen.
Any help would be gratefully appreciated.
Thanks

Don't seem like this can be fixed so I went back to version 6.0.2 which works good.
I have Chrome now as my default browser and will not use fire fox until they fix it!
Chrome works great!

I receive the following error message when trying to download and update my software on my iPod touch and iPad - "there was a problem downloading the software for the iPad/iPod "Mikki's iPad". T

When trying to download and update the operating system software for my iPad and iPod I get the following message - "ERROR MESSAGE" There was a problem downloading the software for the iPad "Mikki's iPad". The network connection timed out. Make sure your network settings are correct and your network connection is active, or try again. later." Is this a setting on my computer - my network is working fine. I didn't have any trouble before but have just started having trouble. Please help...

Hi Robertfrom Denver.
Did you try the solution given, and if yes, did it work?
I have done several "attempted downloads, and see the full file download, typically taking 30 minutes to complete, and then something goes wrong.
I am happy to suspend AV and FW software, but would like to know if it is a good fix or not first?
HelenfromBroughton Astley

Word2007 in windows 7 -There was a problem sending the command to the program!

I just bought my new HP laptop with windows 7 Home premier edition, and then I installed windows office 2007 suite. It's ok if I only open the word without any existing word file. But if I open word with a word file, it says " there was a problem sending
the command to the program". I try this action under safe mode, it's no problem, I can open an existing word file. If I open the winword.exe and use menu "file-open" to open a word file, it's alright. But If I double click a word file, it shows that error.
I tried to change the registry information according to the solution on internet, but it doesn't work. I checked the compatibility mode, it says run in "windows XP sp3", and it is grey, I can't uncheck it.
Anyone got any idea to fix this problem?
Thanks a lot.

Hi
Thank you for using
Microsoft Office for IT Professionals Forums.
From your description, This sounds like a problem with the file associations in Windows.. If there is any misunderstanding, please feel free to let
me know.
The first thing to check is to make sure that the file extensions are correctly associated with Word.
1.
Click Start > type or copy following command to the Search box
"C:\Program Files\Microsoft Office\Office12\winword.exe" /unregserver
2.
You should then, immediately, use the following command:
"C:\Program Files\Microsoft Office\Office12\winword.exe" /regserver
Re-associate the Word file manually:
Please go to
Start \Control Panel\Programs\Default Programs\Set Associations.
Locate the files .doc, .docm,.docx, .dot, .dotm, check if there are associated with
Microsoft Word. If not, highlight the file and click the
Change Program button. Choose Microsoft Word from the list. If you are unable to see Microsoft Word from the list, click the
Browse button. Browse to the folder: C:\Program Files\Microsoft Office\Office12, and choose
WINWORD.EXE.
Click
OK to save the settings.
Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything
I can do for you, please feel free to let me know.
Hope that helps.
Sincerely
William Zhou CHN
Please remember to mark the replies as answers if they help and unmark them if they provide no help.

I have an old Mac G5 with OSX 10.5.8 After a crash of my HD, I reinstalled the CS3. At the time of recording I get a window with the message "COMPLETED REGISTRATION" and under "There was a problem sending the informasioni via internet" and still under th

I have an old Mac G5 with OSX 10.5.8
After a crash of my HD, I reinstalled the CS3.
At the time of recording I get a window with the message "COMPLETED REGISTRATION" and under "There was a problem sending the informasioni via internet" and still under three choices to "send back" and "records in a second time "or" never record "and I continue to choose the latter option.
Another problem is that in Bridge (version 2.0.0.975) I can no longer see thumbnails of RAW files from my Canon 40D that I saw before.
Should I upgrade ACR? which is the latest version supported on my Mac?
thank you

Sergio Bellotto if you keep receiving the registration screen then please try accepting the screen in a different User account.

When i try to update my itunes on my pc i keep getting the messaage that there was a problem with the installer and it could not finish. how do i fix this? i`ve tried to download 3 times already.

when i try to update my itunes on my pc i keep getting the messaage that there was a problem with the installer and it could not finish. how do i fix this? i`ve tried to download 3 times already.

Hi
I've got a similar problem. iTunes v10.2 worked fine, but when I tried to update it to 10.5 I got a 'Bonjour' error. I eventually solved that but I still couldn't upgrade to 10.5, so I deleted every single Apple, Quicktime, iTunes, etc file on my PC using Revo Unistaller (because the normal Windows Add/Delete programs wouldn't work) but now, when I install the latest iTunes version from scratch (on XP SP3), it says: "the installer encountered errors before it could be configured.... your system has not been modified"
Any ideas?
Rick

I've iPhone 4s, and I am trying to update it to iOS 5.1 I've downloaded the software from iTunes, but when I click to install it, it says: "There was a problem downloading the software for the iPhone 'Donnbjj1's IPhone'. An unknown error occurred (1480)"

I have an Iphone 4s 32gb and i'm trying to update it to ios 5.1. i've downloaded the software from itunes but when i click on it to install it to my actual phone it says: "There was a problem downloading the software for Iphone 'Donnbjj1's Iphone' . An unknown error occurred (1480)."

iOS: Resolving update and restore alert messages
For error -50: See error 13 and 14:
Error 13 and 14: These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network.

Unknown error: there was a problem getting the status directory!

Hi, Folks,
I followed the instructions on this page :http://deimos.apple.com/rsrc/doc/iTunesUAdministrationGuide/AddingContent/chapte r_12_section_6.html#//apple_ref/doc/uid/AdminGuide-CH22-SW5, and try to upload a file to our university's Itunes U site.
I believe got every step right, but server return a error message: "unknown error: there was a problem getting the status directory". Any suggestion or information will be helpful.
Thanks
Youjun

Forgot to mention. ours is a public site but the collection I am trying to access is not published.
Youjun

Exchange setup error: "There was a problem accessing the registry on this computer"

Hi,
i am trying to install Exchange 2007 SP1 in a Windows 2003 Server standard 32 bits version.
During the "Readiness checks" i received the next error in "Hub transport role prerequisites":
Error:
There was a problem accessing the registry on this computer. This may happen if the Remote Registry service is not running; it may also indicate a network problem.
Remote Registry service is running. I've searched for the error in google and in some topics appears that the error is due to the "Client for Microsoft Networks" and "File and Printer Sharing" is not installed in the LAN properties. The server has 2 network cards and in both of them is checked. One of the connections is disabled.
I dont know what more to do, any help will be appreciated.
Thanks

No, firewall is disabled.
Setup Logs says:
10:50:04.890: Starting Collecting Data phase.
10:50:04.921: No mapping between account names and security IDs was done
10:50:04.984: Error (Unexpected error [0x674CBB7E] while executing command '[Microsoft.Win32.RegistryKey]:penRemoteBaseKey([Microsoft.Win32.RegistryHive]::LocalMachine, [System.Net.Dns]::GetHostEntry([System.Net.Dns]::GetHostName()).HostName)'.) trying to process object [Microsoft.Win32.RegistryKey]:penRemoteBaseKey([Microsoft.Win32.RegistryHive]::LocalMachine, [System.Net.Dns]::GetHostEntry([System.Net.Dns]::GetHostName()).HostName), skipping object.
10:50:06.093: Completed Collecting Data phase.
10:50:06.125: Error (Rule name 'PreReq_fPassiveUninstallNoCMSPresentKey' referenced by rule 'PreReq_fPassiveUninstallNoCMSPresent' in input file is not defined) in format of rules in configuration file.
10:50:06.171: Starting Postprocessing Rules phase.
10:50:06.187: Completed Postprocessing Rules phase.
Thanks for your help!

There was a problem including the file images.asp in your message. Why?

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