These forums are very, very difficult to use.

Hi,
I don't know where to pose these questions. I'm going nuts with these forums, specifically the InDesign forum. I've sent multiple emails to "[email protected]," but, nobody responds.
I have to close down Safari and go back in three or four times before I can get the forum link to work. It's just dead there.
I no longer get email notifications when someone has answered a question I posed. I have to manually go into the forum every half hour or so to see if anyone's responded. The forum used to be much "healthier" in that regard. I was always notified when I got a response from anyone.
I opened a discussion yesterday. But, today, there's no way for me to continue or see that discussion anymore. Only the most current discussions are shown. And, there's no visible way for me to see any "old" ones.
Thanks,
Peter

I use Internet Explorer 11 with Win 8.1 and do not have the problems you describe
Most people complain about Unwanted Email notices
Did you by any chance do as it says here to STOP notices?
Oh... and you do not receive an actual email, you receive a notice in the orange circle to the left of your avatar picture at the top right of the forum screen
Click your avatar picture near the upper right corner (slightly to the left of the pencil) and select PREFERENCES then set all Email Preferences to OFF and click Save at the bottom left
AND
Another new "feature" is that Jive7 is oriented toward social networking... so every time you start or reply to a message you are automatically added to a FOLLOW list... meaning you receive a notification of every subsequent message in that thread

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Why are shapes so difficult to use now?

I cant see a single way shapes in CC are better. All extra stages and annoyances, anyone have better workflow method to combat these new things?
1. Cant duplicate easily.
Before: select layer, cmd + j = duplicated
Now: select layer, cmd + j = blank layer, nothing.
Solution, select the pen, select the shape, select the layer, NOW duplicate.
Am I doing it wrong? Because before you could just duplicate, now you have to have the shape selected and the layer. This is very frustrating adding extra clicking/selection to my workflow.
If you right click a shape and duplicate, it works. So the shortcut of duplicate doesnt work the same?
2. Pen Points are infuritating.
Before: drag a box out to select multiple points on a shape.
Now: drag a box out, selects every point in the entire document on every layer. How is this better than before?
Solution, none really? If there is one I take it, its an extra click.
3. A shape remembers the last point you click. Great so now everytime I click a shape I have to deselect that point, and usually try to do that using a drag box, which doesnt work.
I just dont see how any extra workflow helps bring anything good to photoshop. What are the benefits to this new system?

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These forums are great!

So first, the Arch guys decide to make an ideal-for-all distro, then they actually keep it current, then they keep it very current, then it's backed up by a set of very active forums?! Too good to be true! All you guys are very, very helpful, and are very polite. Pat yourselves on the back, you're all supporting this great distro and the entirety of Linux in general!

phrakture wrote:
arooaroo wrote:I agree! These forums have been a serious factor in my continued use of Arch. I think there is a great community here.
I hate you! I hate everyone! You all suck! errr.... wait, nevermind... yeah, community! and flowers! and love! and special things! ....
you forgot to mention candy in a heart shaped box.

These forums are actually painful

I use forums for many of the computer problems I run across. And I have computer problems frequently.
However, Apple>Support>Discussions>... are the worst.
It took over three minutes of watching the download icon spin before this group window opened. Then another forty seconds to get to read one of the previously posted questions, that I thought might help with my question.
And that thread did help. It was regarding outages.
So here is my rant. Apple is a reasonably large, successful company. In my opinion, outages and slow service is counter-intuitive to keeping this company growing.
I have gotten to the point of opening several Support Discussion windows at the same time, switching back and forth between them to try to get an answer to a searched phrase. Even that is not particularly successful.
Apple, you folks really need to examine what you are providing here and how you fund it. I do not seem to have these problems at Windows, Mr. Excel or Mozilla forums.
Just here
k

Ali Brown,
Thank you for your guidance.
I guess I should ask if Apply SysOps reviews these forums? I understand they may not reply, but do they review them. If so, what do they do with the information? If it just goes into the trash bin, no amount of patience on my part will cure the problem.
If Apple SysOps does not provide any guidance that they have seen the problem and given any insight to the remedy what is the point? Apple needs to advise users of their policy position. Even if they do not choose to do something to fix it I'd like to know. That way I may have a choice to make.
It may be better once I know what their position is that I have to stop using Apple products and go to their competitor's. If enough people go to a competitor, Apple will make adjustments. The marketplace is the king.
Apple and Apple SysOps can not just stand on the sidelines and make their customers be patient.
I'm not particularly patient when it comes to things like this. I am porky enough to take my paltry shares of Apple and raise my hand at the next stock holders meeting, and pose the question to Apple management..."why don't they have a viable discussion forum?".
k
HP dv8225nr Media Center Windows XP

These Forums are falling apart

Went to post a reply this morning and the forum has logged me in under another users I.D. and told me I didn't have permission to post in these forums. I had to Logout, close the browser, and rebooted the computer just to be safe.
Also is doing that thing where I get stuck in a Login Loop seemingly logged in at the forum root but showing up as logged out when I select a topic.

Also is doing that thing where I get stuck in a Login Loop seemingly logged in at the forum root but showing up as logged out when I select a topic.
Here is a potential work-around for this problem.
Firefox. You need to clear the web cache.
edit > preferences > advanced tab > click on clear now
I believe this was posted by Hiroto.
It's worked for me. I've gotten this down pat.
This discussion took over a minute to load. Stalled out waiting for ssl. I wish someone would test these forums before going live. It's computer science 101.
Robert

These forums are painfully slow

This forum has got so slow it's on the verge of becoming useless and is totally frustrating.
It's slow to present the contents of a thread 10-15 seconds, but far, far worse to return from that thread to the thread list 30-45 seconds - presumably rebuilding the whole thread list again? which seems somewhat superflous.
Is it not possible to put some effort into optimization of the code involved in these pages. having a high speed internet connection is pretty pointless if the web site you are accessing is using code that is so poorly written that it presents the results slower than a teletype machine would do in the past.

Yea, in fact their whole web site is horrendously slow. And my browser is stuffed with javascript when I access the site. It's so poorly organized too. The best way I can find the things I am looking for is to 'google' for an answer. then follow the google link. I have yet go get a definitive answer on how they use the 'primary' and 'secondary' email addresses. I set them to see what would happen. Nothing I could determine.... I tried to clear them out (set them back to nothing) but the web site doesn't allow that: Something has to put put in the fields. For now, I just have them set to a totally bogus addresses until I get an answer. Believe me, I'm not holding my breath!
viafax999 wrote:
This forum has got so slow it's on the verge of becoming useless and is totally frustrating.
It's slow to present the contents of a thread 10-15 seconds, but far, far worse to return from that thread to the thread list 30-45 seconds - presumably rebuilding the whole thread list again? which seems somewhat superflous.
Is it not possible to put some effort into optimization of the code involved in these pages. having a high speed internet connection is pretty pointless if the web site you are accessing is using code that is so poorly written that it presents the results slower than a teletype machine would do in the past.

"These forums are not intended for suppo

LOL! This might be the most effecti've type of support I've ever seen!

It's more intended for discussions, and for people to help eachother where they can. It's not intended for support, because we can't guarantee a reply to every post. For some problems, it isn't suitable to assist people, particularly if the problem is more technical and possibly related to the system, or a faulty player.
As long as you're not being sarcastic , then I'm glad to hear (or read!) you're happy with the forums.
Cat

Polite use of these forums

To Apple Community Forum Moderators:
I have owned Apples for almost twenty years and periodically have found myself in need of advice on an Apple hardware issue, network compatibility, or Apple Application issue. The Apple website “recommends” that we go to these Forums for information it seems like a good idea. It has the potential to expand technical help to those of us that have a problem with using a Mac or an Apple application. However, in every case that I have accessed the Forum I have either viewed attacks by some of what I'll call the “loyal users” against others that note problems with Apple, or have been the object of nasty responses myself:
- Early on I engaged the Forum about the difficulty of getting Apples to work in a Windows Network Environment. When I got on I saw nasty comments about similar questions from other users chastising the user for being on a Windows network. Well there is little one can do about that. The institution's leadership decides on what kind of network will be used, not an individual user. To dismiss this problem is unrealistic at best and arrogant at worst.
- After Microsoft moved to Office 2007 and left Mac users in the lurch I purchased iWork based upon what users in the Forum were lauding about about the Suite and what Apple said about it. I found it limited (from what I could gain from being a new user) and sought out answers to questions I had. The equation editor (the industry standard) at the time could not be used in iWork. So I pointed this out on the Forum. I got flamed by this guy that said that this was not appropriate place to point out limitations. I pointed out that Apple Developers would be nuts not to monitor these forums so it would be appropriate to point out functional limitations for future versions of iwork. All I got from the moderator was that I shouldn't have posted it. Others in this thread were flamed because they wanted more functionality from Numbers. They were told that anyone who is serious about analysis would use another database program (Excel maybe? - they didn't identify what program that might be.)
- Just recently I sought out the Forum because I have had this laptop for two years and am having to replace my battery the second year in a row. I tried to get Apple Help on this after my first replacement and did (what I thought was) everything correct. Someone else was having a similar problem. I related my understanding of how to evaluate battery performance (cycle count), and pointed out that Apple has had a problem with defective batteries (most notably mine) and that users need to watch these metrics closely. Well apparently according to one reply post I mis-stated how to evaluate cycle count (though I think I am still correct on that – our IT people basically told me what to look for.) The reply was that I had not really read the manual on batteries. Well I did, though I could have misunderstood what the battery document was trying to say. Instead of accusing me of lying they could have elaborated on why my interpretation was mistaken.
Now in all these cases and more there are social forum communication flaws that Apple needs to be aware of. This flaw is a social pathology that is characteristic of the medium. First attacking a frustrated user is not a constructive exercise. There is a difference between a negative comment about Apple or its applications and negative comments directed toward users. A negative comment at an Apple Inc. product should not be viewed as some kind attack on all users or a violation of a misguided religious doctrine. It should be viewed as a window into a potential improvement. Apple should be “man enough” to take those graciously. This gives Apple a window into problems in either its Help Manuals or its design. Contrary to trying to stifle comments like this Apple should encourage this. (In fact after I complained about the inability of iWork to use Mathtype - Decision Sciences - an upgrade of iWork works with Mathtype.) In a similar manner Politicians in our state regularly lambast the University I work with. I don't have a problem with their attack on the Institution. It goes with the territory. I do have a problem if they focus on a particular faculty member. Apple Inc. can handle criticisms.
On the other hand the “loyal user's” attacks or nasty comments on users that are critical of Apple or frustrated users are another issue. We purchase the hardware or software and expect it to work based upon what we interpret from Apple advertising claims. It is not working the way it is advertised. We may not be accessing the computer correctly, accessing the Help Manuals correctly, using the Apps correctly, or there may be a problem with the product itself. That is why we go on these Forums. To get chastised or insulted by a “loyal user” does not solve our problem and it does not make us want to tell other people how great Macs are. (My experience with iWork pushed me to OpenOffice - which I am writing this letter in rather than Word or iWork.)
More importantly though it makes us very hesitant about engaging in this social forum about a problem we have with an App or hardware. Ultimately this could mean that many technical/business users such as myself will migrate away from Apple because they can't get the solution they need and the mere size of Apples competitors (e.g. Microsoft) means that user support is much more available. We can forego the nastiness by changing products.
Now this is not say that these issues I raise are unique to Apple Community Forums. I was just on an OpenOffice community forum and saw similar behavior so this really is a social pathology that is part of this form of communication. But moderators need to be aware of this pathology if the company wants users to rely on this medium for good advice. Apple hopefully views these forums as ways to see where they could improve products or add functionality to preserve or enhance market share as well as providing broad technical support. But moderators need to more forcefully impose politeness and gracious responses to users that may not sit well with the “loyal user” part of the community. Thanks.

Roger Coupal wrote:
However, in every case that I have accessed the Forum I have either viewed attacks by some of what I'll call the “loyal users” against others that note problems with Apple, or have been the object of nasty responses myself:
"Every" time? I waste a lot of time here and I very rarely see anything that could be construed as "nasty". I read through all of your postings and I can't find any response that could be considered "nasty" or an "attack". In one case you posted some incorrect information and a couple of people called you on it. That's life and it happens to the best of us. No need to get upset about it.
Early on I engaged the Forum about the difficulty of getting Apples to work in a Windows Network Environment. When I got on I saw nasty comments about similar questions from other users chastising the user for being on a Windows network. Well there is little one can do about that. The institution's leadership decides on what kind of network will be used, not an individual user. To dismiss this problem is unrealistic at best and arrogant at worst.
Maybe you should increase your participation. You've only posted 17 times in 3 years. If you were at Level 2 (pretty easy to reach) you would have the ability to automatically alert the moderators about any postings that violate the Apple Terms of Use. Until then, it would be better to notify the moderators via this forum about specific posting that you think are improper. Otherwise, it is just hearsay. Perhaps those postings were from known trolls or people who are otherwise "looking for a fight". People often only start posting here when they have problems and, unfortunately, they sometimes wait until they are already very angry and upset. When they start threads with an argumentative tone, it usually doesn't end well.
I can't really say much about Windows networking. All of MacOS X uses SAMBA, so if you can access it via xterm, you can access via the Finder. Maybe start a new thread with more details and keep trying. Windows networking is very complex and SAMBA is just an open-source reverse-engineering effort.
- After Microsoft moved to Office 2007 and left Mac users in the lurch I purchased iWork based upon what users in the Forum were lauding about about the Suite and what Apple said about it. I found it limited (from what I could gain from being a new user) and sought out answers to questions I had. The equation editor (the industry standard) at the time could not be used in iWork. So I pointed this out on the Forum. I got flamed by this guy that said that this was not appropriate place to point out limitations.
"Flamed"? Again, I read those messages. That was hardly being "flamed". Plus, it had nothing to do with you pointing out limitations.
I pointed out that Apple Developers would be nuts not to monitor these forums so it would be appropriate to point out functional limitations for future versions of iwork.
Sorry, but that is not correct. There is way too much disinformation here for developers at Apple to get meaningful information out of it. If people find bugs or limitations they are usually encouraged to contact Apple via the appropriate feedback channels to improve the products. That actually happened in your case.
No one outside Apple really knows if Apple does or does not read these forums. The official word is that they don't and I accept that. This is a user-to-user tech support forum. It is not a place to complain, report bugs, or suggest enhancements. There are better places for that. This discussion forum is meant to help end-users, not Apple. Apple is a big, multinational corporation with lots of money. They have people whose job it is to track down complains, fix bugs, and enhance products.
All I got from the moderator was that I shouldn't have posted it.
There was no moderator posting in that thread. You can identify Apple employee by the Apple logo under their name.
Others in this thread were flamed because they wanted more functionality from Numbers. They were told that anyone who is serious about analysis would use another database program (Excel maybe? - they didn't identify what program that might be.)
You are the one who mentioned Excel. Someone correctly pointed out that if you are already a user of advanced Excel features you might not be happy with a 1.0 application like Numbers. Excel is 25 years old. No one expects Numbers to match it for functionality. But it might be easier for casual users than Excel. Again, there was no flaming going on.
The reply was that I had not really read the manual on batteries. Well I did, though I could have misunderstood what the battery document was trying to say. Instead of accusing me of lying they could have elaborated on why my interpretation was mistaken.
They didn't accuse you of lying and they did elaborate on why your interpretation was mistaken. You provided misinformation and suggested people take their batteries in to the Apple store for a problem that doesn't exist.
Now in all these cases and more there are social forum communication flaws that Apple needs to be aware of. This flaw is a social pathology that is characteristic of the medium.
I think Apple is well aware of that. That is why they have a good system of moderation that they have been working on for several years. This forum is much better than anything you will find anywhere else. I'm sorry, but you have no idea what a true "flame" really is
First attacking a frustrated user is not a constructive exercise. There is a difference between a negative comment about Apple or its applications and negative comments directed toward users. A negative comment at an Apple Inc. product should not be viewed as some kind attack on all users or a violation of a misguided religious doctrine.
Sometimes people just want to vent. It is pretty clear when someone starts a thread where they don't really want a solution but just want to complain. I always try to give them a solution, while at the same time tearing down all their logical fallacies. Sometimes they are just frustrated and are happy to get the problem resolved. Sometimes they take the bait and keep fighting. Either I've solved someone's problem or I have provided a solution to some jerk who then won't accept it just because it came from me. Either way I'm pleased.
It should be viewed as a window into a potential improvement. Apple should be “man enough” to take those graciously. This gives Apple a window into problems in either its Help Manuals or its design.
Again, you are assuming Apple reads these forums. They don't. These forums are for your benefit, not Apple's.
To get chastised or insulted by a “loyal user” does not solve our problem and it does not make us want to tell other people how great Macs are.
I gave up evangelizing a long time ago. At this point, everyone knows about Macs. If people are too boneheaded to use Macs, I'm content to let them suffer with Windows or Linux.
(My experience with iWork pushed me to OpenOffice - which I am writing this letter in rather than Word or iWork.)
Really? Safari has really nice text editing features with a built-in spell checker. Also, what's wrong with Word? You are obviously a power user, why not use Office? Microsoft got their start with Office, which started out as a Mac program and is still one of the best Mac programs you can buy.
I was just on an OpenOffice community forum and saw similar behavior so this really is a social pathology that is part of this form of communication.
So, in other words, you just invalidated your whole thesis?
But moderators need to more forcefully impose politeness and gracious responses to users that may not sit well with the “loyal user” part of the community.
Moderators really only get involved when there are violations of the terms of use. Being polite is part of that, but graciousness isn't. I think if you continue to post and start answering questions you will soon be able to easily report postings you think are "impolite". Hopefully, when you get to that level, you will be able to better identify a true "flame".

I keep trying to get MS to fix these forums

For the 4th time in a week MS has lost my email. These forums are getting worse and worse to deal with and posting in the forum that is supposed to about these problems is met with a deafening nothingness from MS!
Is there anyone monitoring this forum that can get to someone at MS that cares?
Or does anyone at MS care?
Lloyd Sheen

Hi Lloyd,
Thanks for letting us know your pain when using MSDN forums.
I just reviewed few of your previous post about forum issues. Thanks very much for posting them which are definitely helpful for us to improve the platform.
I do understand your feeling, and I think I will also feel bad if I encounter this kind of issues. However, I would like to let you know that the development team for forum platform is trying to make the site more useful and stable, since I've been engaged
to collect user's feedback.
Customer is always our first priority, so we do care about users on the platform and user experience when we working on this platform. I will send your feedback(including previous ones) to the PM who is driving this directly.
To well manage the WPF forum, I will ask our moderators to move this thread to forum platform support queue. I will keep monitoring on this.
Thanks again for your feedback and cooperation!
<THE CONTENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED>
Thanks
Alan Yao
MSDN Community Support
Please remember to "Mark as Answer" the responses that resolved your issue. It is a common way to recognize those who have helped you, and makes it easier for other visitors to find the resolution later.

Forums are really buggy

ANy one else noticed that these forums are really buggy. Notice the caps N in any, if I change it, it will take me about tthree or four attempts to get the right word with the correct grammer. Also having probs where sometimes the keyboard does not type onto the screen. Have to keep zooming out and zooming in just to type a word. Rather ironic having a forum which helps users solve problems which in turn is very buggy .
I would be very interested in other people who have these problems as want to know if it is a bug or my phone, took me about 10 mins to wright this due to keyboard not typing and correcting the double caps which randomly appear after a full stop

This particular implementation of Jive is especially wonky...if you type, get a suggestion in the blue balloon and dismiss the suggestion, it locks up typing. On an iOS device, tap the small keyboard key at the lower right of the keyboard, the one used to split the keyboard, and that will dismiss the keyboard. Then tap the screen where you were typing and you can continue. After a few experiences with this you can get really fast at it.
For the double caps, type the first letter and then hit the shift key to take it off caps and continue.

Can anyone tell me if anyone from Apple reads these forums

*Can anyone tell me if anyone from Apple reads these forums and does anything about the issues experienced?* I still have a faulty proximity sensor, even after the latest download. I went to the Apple Store and they told me to stop using it with the leather pouch, but it doesn't make any difference. I even tested the test models in the store and they did the same thing.
*Has anyone been able to fix the proximity sensor fault on their phone so that it doesn't come on whilst your talking?*
Someone please help. I loved my iphone 3G, but the iphone 4 has caused me to become so disappointed with Apple. I'm even thinking of moving to the Samsung Galaxy, which has Google Android capability, moving background wallpapers, bluetooth capability, video capability that is compatible the a variety of media players (not just Quicktime), the ability to send business cards to non-apple phones and the ability to be used as a USB drive without needing wifi or itunes.

These Forums are mostly users talking with users, now and then you may see the grey Apple icon of an employee/genius posting and the purple Apple of a Forum host but they aren't here to pass on feedback.
The best way to make your point is to send feedback here:
http://www.apple.com/feedback/iphone.html

These Forums Make IE Navigation go SLOW

I am not talking about going to new forum pages, or to a link in a page
I am talking about navigation within IE itself
When I first start IE (have to use Internet Explorer due to work support policy) I can click the Favorites link at the top and my list of saved links appears INSTANTLY
As soon as I go to any of these Adobe forums, IE slows to a crawl and there is a noticeable lag between click on Favorites and the drop down list showing
Whatever script is running at these Adobe forums is evidently taking up a LOT of computer cycles... enough to make IE's internal navigation run slow
It is really too bad that the webx software could not keep up with the message volume and had to be replaced (per a FAQ note before the change)
I really don't care (much) about the new format... but the scripting to MAKE that new format seems to be using up a lot of computer time

Phos says much the same thing here http://forums.adobe.com/thread/426384?tstart=0
For everything to work, scripting must be active
With scripting active, the forum is SLOW
Since that seems to just be part of what Jive is doing, I don't think these forums are ever going to get any faster

Oracle 10g Developer Suite Installation (very very urgent ...!!)

Dear all,
I have downloaded Oralce 10g Developer suite from Oracle Website and copied on my Hard Drive on I: drive as Disk1 folder and Disk2 folder.
my setup.exe is on Disk1 when i run the setup.exe it gives me error
"Fatal Exception Error, Program will exit" its and JVM error,
i have installed JRE 1.4.2 in my computer but still i am unable to install the Develoer Suite.
pl.give me the solution as soon as possible.
regards

Sorry, but remember that forums are populated by volunteers, and used for educational purposes, not as a replacement for paid product support. If this is really urgent I think you should call Support or your contract rep. directly. Also this forum is neither Installation or DS specific.
To give you a solution, you need to provide information to enable problem clarification and analysis.
I'll give you a hint. Did you verify the file sizes on the download page? Do you know the downloaded files are ok? Which version are you trying to install? DS 10.1.2.0.2 for Windows pages tells you the file sizes in bytes for "disk1" and "disk2" files. Did you read the install instructions beforehand?
Message was edited by:
orafad

Forums are Terrible service on OTN

These forums are the worst service from otn. It seems Oracle technology its not enought to handle 24/7 service to this forums!!!! Lots of 404, lots of missing images, lots of erros acessing forums!!!! It st**ks!

Hi Nikolay,
Thanks for confirming.
But this time it's really really annoying, why would one put so much effort in upgrading the forums, and ending up even worse, without any fricking feedback to the users and posting none whatsoever update regarding status? It's like those big birds from Australia, who keep bury their head in sand...
I cannot understand why bugs that were fixed months ago are reoccurring all of a sudden, unless someone made a bummer/restored a wrong backup/has connections with Indian callgirls and so on...
Best regards,
Hoek

I have very little space left on the hard drive on my macbook, on my storage report it says "other" is taking up more than two thirds of the space on the hardrive. How can I identify what these files are?

I have very little space left on the hard drive on my macbook, on my storage report it says "other" is taking up more than two thirds of the space on the hardrive. How can I identify what these files are?

Hello,
There is free software you can download that gives you a graphical image of what files are used on your hard drive. http://www.derlien.com/
This may help you clean down your hard drive for more space.
Best of luck

These forums are very, very difficult to use.

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