Thinkpad 10 - Resetting

Hello everyone. I'm new to this forum but it seems like a fantastic place. I hope I can find some knowledgeable people to help me with my issue.
I work for a financial company in the IT department. 2 days ago, my manager hands me a thinkpad 10 and informs me that it was given to an exec to use, he had great results but now the Exec left the company. My goal with this device, would be to reset it back to factory settings and then give a VIP here at the company a walkthrough.
One key note about the device when I received it : it was locked for the former exec's personal account and I was not allowed to have the password. So I began to do research and found that you were able to hold the left SHIFT and hit restart to get some other options. I found the "Reset my PC" option and began to attempt that.
Unfortunately, I failed to find success there as it requested installation or recovery media. Odd considering I thought the device had a recovery drive, but no luck. From there I did some research and found that you could download Windows 8 onto a flash drive, plug it in and it would be able to reset from there back to factory settings. While it was a long shot, I found no success there either.
I wasn't sure what to do next, so I stupidly just reinstalled windows 8 straight from the USB drive as a fresh, empty install. Unfortunately this has gotten me a bevy of problems. No drivers, none of the drivers I find work and the machine acts very oddly. For example, I can't get the wireless or touch screen to work.
So that's where I'm at. I'm very desperate for some help and hope I can find it. I'm assuming the best course of action would be to get a disk that has the image for the thinkpad 10 on it, but I'm unsure how possible that is. If anyone has a course of action or suggestion, please help!
Thanks in advance.

You can try calling Lenovo tech support for a recovery media usb drive that will recreate the recovery partition and re-install windows 8.1 on the Thinkpad 10. I've done the exact same thing on my Thinkpad 8 before (clean install and deleted the recovery partition) and I was able to restore it to factory defaults through the recovery usb they sent.

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Hello outside,
this post is going to be longish but I need to give as much information as possible to get your help.
We bought a bunch of lenovo X201 notebooks plus additional FDE drives (Hitachi, model name is HTS723225L9SA61, delivered through lenovo) to replace the builtin non-FDE ones. After performing some tests on one of those FDE drives I need to erase the master password of the Hitachi FDE drive. The drive contains just some test data, so everything can be erased/overwritten. AFAIR, this password is set by a SATA command, so I expected it to be changed by any tool that is capable of applying SATA commands like hdparm. I looked for datasheets on Hitachi harddrives and found a lot of SATA commands that can be applied to the drives. I just do not know how. I tried with hdparm but the valid status is displayed as frozen, therefore the tutorial I found but which I cannot refind here on this forum cannot be concluded. It reads as i fit allowed to overwrite the Master password at the end. I read and followed several forum threads such as http://forums.lenovo.com/t5/W-Series-ThinkPad-Laptops/Can-t-remove-HDD-password/m-p/241677 and http://forum.lenovo.com/t5/R-and-L-Series-ThinkPad-Laptops/Hard-Disk-Password-functionality-bug/td-p... without success. I also tried with Hitachi Tools and external boot media such as Parted Magic/hdparm/smartmontools. With none of them I succeeded, so I am looking for your help.
Expectations
Entering BIOS>Security>Password, setting Hard Disk1 Password to "User+Master" shall prompt the User for his password on powering up the notebook. In case he forgot his password, Master can login and let User set a new password. That way, no foreigner powering on the machine can gain access to the data. He can only erase all data on the drive by setting up a new Master password using special tools. This will only deliver him a bare drive but no business data.
What happened?
Case 1
I ran into the same problem as described in both scenarios of http://forum.lenovo.com/t5/R-and-L-Series-ThinkPad-Laptops/Hard-Disk-Password-functionality-bug/td-p.... I placed the FDE drive into the notebook, entered the BIOS settings for Security>Password>Hard Disk1 Password and set Master+User password at the same time (there is an option to set them in parallel). The User password can still be changed but my initially (and just once) set Master password is not being accepted when I power on the notebook and hit F1 for the overlying Master password instead of the User password. Even right after setting Master+User passwords it was not possible to change the password inside the BIOS or to access the computer by entering the Master password. The password was rejected all the time. Only the User password allows me to gain access to the system. Any typing errors are excluded as I used a very simple password for the start (just capitals and a number) while I was watching every character to appear as a filled box on the screen and both passwords (first Master password plus confirmation password) were of the same length and for sure of the same characters (otherwise BIOS had to reject but not accept this as the initial password).
Hitachi offers some tools at http://hitachigst.com/support/downloads/ which did not help me either (I had to run them on an X61 due to not supported ICH9M). Feature Tool does not offer operations to push SATA commands to the drive. So I used Hitachi Drive Fitness Test to perform a full write operation to the disk. This took several hours and I did that because I was hoping to be able to set new User+Master passwords afterwards. This is not possible as I am still asked for the current Master password. So don't waste your time with that.
Booting off a Linux Live CD using smartmontools does not allow me to push commands to the drive either as the fitting status is set to "frozen".
This is all I found out that can be performed on the drive to regain access to set the Master password. All in all I find this whole procedure very frustrasting. Documentation is incomplete from my POV. The most simple way would be to have a tool for changing the drive's key, losing all the data on it but allowing to reuse the disk. I did not find a dedicated function to do so. At least by overwriting the drive I expected to be able to reset the Master password but I learnt that it just overwrites the data but not the harddrive key.
After having performed the erase operation to the drive the BIOS offered new information for Hard Drive1 Password:
"Current setting: Enabled
Status: In Process
In Process: To complete enrollment, click Start>All>ThinkVantage>Create Recovery Media, and follow instructions
Registered: If password is forgotten, press F12 at power-on password prompt to recover."
I did that (create the bootable media) and set up a USB thumbdrive which was not bootable although the write operation ended successfully. Then I did the same with a bunch of DVD+RW media and ended up on disc 3 in an "unexpected error (rc=9)" for the check at 22% after write to disc operation. In the end, this is just a product recovery disc which allows to reinstall Windows 7 but not to change the hardware password for the disk drive (for sure).
No Supervisor password is set. According to http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=migr-59377 setting one would overwrite the Master password: "Setting a Supervisor password automatically sets the master Hard drive password". The questions are: which one will be the new Master password? The one used as Supervisor password? Will it be possible to disable the Supervisor password afterwards or will it stay on forever same as Hard Disk1 Password settings do? According to http://forums.lenovo.com/t5/W-Series-ThinkPad-Laptops/Can-t-remove-HDD-password/m-p/241677 even setting up a Supervisor password for the first time will ask me for the Master password in case those differ (which should be the general case).
I have no more ideas on what to do. Please give me some input.
Case 2
With a second drive which is not an FDE drive I tried to be more clever. I just chose to set the User password. But doing so no more allows me to place a Master password afterwards. All I can do from now on is change the User password but there is no possibility inside the BIOS nor in any of the Hitachi tools that I found to set a Master password afterwards. The worst thing about that is the fact that this information has _nowhere_ been displayed before setting the password. There _must_ be a warning about this beforehand! This is a real big fault which renders the drive useless. If there is no possibility for the user to fix that I will have to return the drives to the manufacturer because of this fault. What I am mostly missing is documentation. The supplied "lenovo Notebook Computer Hard Disk Drive User's Guide" just contains information on how to physically replace the drive plus some guarantee notes. There is no documentation coming by explaining the process of setting up a User(+Master) password, nor are there _any_ warnings during interaction. Nowhere did I find information on the fact that this operation is irreversible. This is not acceptable.
Once a User password is set, it cannot be removed anymore nor can the option be changed to "User+Master". There is just an option to change the password but not to disable the setting again. As any option inside the BIOS can be changed, this is totally unexpected by any user.
Would flashing the drive's firmware help, definitely?

I read the document now. No possibility to overwrite or remove the harddrive password (case 1) even for accepting to lose all data on it. Also no possibility to remove the User password or set an additional Master password afterwards once you've set the User password (case 2). At least in case 2 this is a definiive product fault that is nowhere stated beforehand, so even as a computer pro you cannot guess that setting this BIOS option will be a one-way ticket. Because of this I will have to return the drive to the manufacturer. Poor documentation, but not on the customer's back. Be careful if you set your Harddrive password.

Need to reset password for digital ID to sign doc in Adobe Reader on thinkpad using Windows

Hi,
I need to reset (or find) my password for the self-signed digital ID I created in order to sign a doc in Adobe Reader using Adobe Echosign software. I'm currently on my laptop (thinkpad) which uses Windows. How do I do this?
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Unfortunately, only you can remember your password for a self-signed digital ID. No one can reset or find it for you.

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Are you attaching it via VGA or DisplayPort?
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Thinkpad twist (s230u) bad sectors and trying to reset to factory software

Hi all
My thinkpad suddenly not starting. During bootup, I tried to scan and fix sectors but after 3-4 hours, it said it can not be done (after finding like 400 errors). May be the hard drive is partially corrupted. I tried to reset to factory setting from within startup screen it went till 42% and hung for two days. When I restarted it can not now complete even factory reset.
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By the way my laptop is out of warranty.
Thanks
Anil
Solved!
Go to Solution.

Good day and welcome to the community.
Sorry you're having difficulty.
Your best bet would be to call Support (info below) to request recovery media, as it is not available as a download.
Hope this helps.
Regards.
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Use touchpad only for scrolling & Synaptics conf reset [Thinkpad x220]

Greetings out to the community, great work you do out there, thank you all!
I got have two problems to solve:
1. I want to configure my touchpad to be a pure (two-finger-)scrolling device (no clicking, no mouse-movement should be made).
I want my trackpoint to control the mouse, and use the three buttons above the touchpad for interacting (Click, middle-click -> activates scrolling with trackpoint too, right click).
USB-Mice should be used "normally".
2. Is it possible to reset all settings from synclient and restore "standard"-settings in /etc/X11/xorg.conf.d/10-synaptics.conf, or reinitialize autoconfiguration of x?
Thank you in advance.
PS: I use xfce and slim.

You have a thinkpad, so i suppose this might be useful for you:
http://www.thinkwiki.org/wiki/How_to_co … rg.conf.29
Have a look a the site in general:
http://www.thinkwiki.org/wiki/ThinkWiki
By the way try this:
# echo -n 120 > /sys/devices/platform/i8042/serio1/serio2/speed
# echo -n 200 > /sys/devices/platform/i8042/serio1/serio2/sensitivity
My trackpoint felt soo slow before...
Last edited by teateawhy (2012-05-10 17:00:57)

How dissable/reset power-on password on ThinkPad W500 ?

How dissable/reset power-on password on ThinkPad W500 ?
SN: xxxxxxx 09/04
I try this procedure:
Turn off the computer.
Remove the battery pack.
Remove the backup battery.
Turn on the computer and wait until the POST ends. After the POST ends, the password prompt does not appear. The POP has been removed.
Reinstall the backup battery and the battery pack.
but power-on password still here
Moderator Note; s/n edited for member's own protection

Exactly what doesn't work?
from a completely shut down state, not a re-start, press and hold the F1 key while starting the system. The system should then beep and show the lock symbol with the error codes which mean that the date and time aren't correct, (as a result of the CMOS battery being pulled).
At the lock prompt enter your supervisor password, not the old or new power-on password, set the time and date to the correct values and remove or change the supervisor password as described in the manual. If you do not know the supervisor password you will need to find it out from the previous owner if there was one; otherwise you will need a new mainboard.
Andy ______________________________________
Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
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Thinkpad t42 mouse and keyboard don't work after factory reset

I get to the system preperation tool 2.0 but i cant click or select anything . Same thing happens if i turn the machine on and go into safe mode - the keyboard works to select safe mode but when I get to safe mode they both don't work. they both work if i go into the IBM recovery menu.
Any help would be appreciated
Thanks
DK
Solved!
Go to Solution.

Hi DK,
If you are using the Rescue and Recovery to reload Windows, you should never see the "SysPrep 2.0" appear. Are you using the orignal recovery CDs to reload windows or booting from the F11 partition? To fix this problem, I would simply start the process of reinstalling Windows again.
Go to this website and follow the guide for Using Rescue and Recovery to Recover your OS
http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-70803
If you are still seeing the "System Preparation Tool 2.0" after reloading Windows, do the following:
Step 1: Under the "Options" box, make sure the following are checked:
"Don't reset grace period for activation"
"Use Mini-Setup
"Don't regenerate security identifiers"
Step 2: In the drop down menu for "Shutdown mode", change this setting to "Quit"
Step 3: Click the "Reseal" button
This should resolve your issue. Be sure to reload the OS using R&R FIRST before doing the above steps.
Regards,
Mark
Do NOT PM me with technical issues. Post in the forum for assistance. Thanks

How do I reset thinkpad x201 log in passphrase?

I have gone into BIOs setup utility and "Using Passphrase" is greyed out -meaning I cannot change the passphrase or disable it. I've also tried to take out the battery and backup battery. It changed nothing. Help please!

you need to enter the supervisor password to have access to the settings. There is no other way to reset it.

How do I perform a factory reset on my ThinkPad tablet?

Question
My tablet has been reasonably unstable from day 1, even pre-installed apps like ebuddy force close, I have tried removing and reinstalling the app but it still force closes immediately. I also have a heap of other apps that force close on my tablet but run fine on colleagues tablets (4 of us bought them together)
How do I do a complete factory reset on this thing, I don't want just my data removed I want a fresh Android install.
AnswerTo perform a factory reset:
Power the unit off.
Then hold the power button until it gives you the short vibration
Right when it does, hit the VOLUME UP button a couple of times. (This may take a couple of tries.)
This will bring up a menu that includes a full factory reset.
Use the volume buttons to move the menu selection and the power button as the "enter" key.

i tried to install an update and now i have nothing but a tablet with a running logo. i have read everything on this site and i am very confused about what to do. i have tried several suggestions (wiing the cache, data and trying to reboot) but i get nowhere. i am not great with the computer stuff so past the relatively simple steps i get lost inthe tech language. going to a site and downloading to a SD card would be easy if there was just one place and not so many different ones that have multiple options and steps. Is there a simple explanation as to what i can do to get my TPT1 working again? i dont know why Lenovo doesnt have a something to download on their website since getting bricked seems to happen often. I called tech support and got told they couldnt help me as it was out of warranty and a new board is $575! All they offered was what is in the manual which doesnt cover this situation as factory restore doesnt work. i really would like to get it working again.LAlady

Reseting CMOS, BIOS, Fingerprinting access for a Lenovo ThinkPad T60P 2007-8EU

Greetings,
My machine has been so hacked that I have now disabled Blue Tooth, Infrared and Cingular SIM access to it by removing the hardware components. I also shut down the funcionality in the BIOS. Only Ethernet and WiFi are left. In order to do this I had to gut the machine and extract components like the SIM card, and a couple of chips.
After I put it back together, when I boot it I get messages that the security system has been tampered with. So, I tried to configure BIOS and in spite of removing the secondary battery, settings related to security persist. Are they stored in CMOS or elsewhere. Thinkgs like Paraphrase.
However, my fingerprints gone and I cannot restart the security chip features. So, my question, in case anyone is out there, is, how do I reset CMOS, reload BIOS to a decent version, and then re-enable the security system involving the security chip and figerprinting?
All of my problems began after I did a stupid suggested BIOS update.... Duh!
Anyway, I hope I can get some help from someone short of taking the machine in. I hate to say it, but I never get it back the way I want so I might as well do it myself. As a CS major, I think I can hack it.
Thank you and regards,
Jean-Pierre

Greetings,
The motherboard is not useless. After I received the message indicating that the security chip had been tampered with, I still went forward, entered BIOS and reconfigured it to my specs. Then I booted the machine and everything came up fine. After being in CS for nearly three decades, I know some error messages don´t affect functionality.
However, like I said, I still want to completely clear CMOS memory, and install a good version of the BIOS as I can pinpoint the flash update suggested by the system, and which I stupidly accepted, as one source of problems. I would like to roll back to factory BIOS, or the latest stable version.
As far as the security chip, I have seen no mention of it in the Documentation, don´t know where it is located and I did not remove it. I did remove the BlueTooth Chip, the Cingular Wireless Chip and its corresponding SIM as well as the modem Chip.
Regards,
Jean-Pierre

RESET ThinkPad X61 PASSWORD BIOS

Good evening all!
I am a computer science student and I badly need your help.
I have a Thinkpad series x61Lenovo, TYPE 7674-CTO S / N xxxxxxx 01.08 PRODUCT ID: 7674Y5S.
And I have a problem with the BIOS as a result unprobleme with operating system Windows XP SP3, the notebook demaidait me to insert a CD ROM drive in the xp cd and perform a repair. But the notebook does not boot on CD-ROM and wanted to enter the BIOS SETUP and not because he asks me a password. I do not know if you like it help me: I was trying to remove the password by removing the BIOS battery as in nothing but his Destop fontion not .... help me ... I need my notebookurgenment exams soon.
Thank you for your answers and solutions.
Sincerely,
Bonsoir a tous !!
Je suis un etudiant en informatique et j'ai grandement besoin de votre aide.
j'ai un Thinkpad serie x61Lenovo , TYPE 7674-CTO S/N xxxxxxx 08/01 PRODUCT ID:7674Y5S.
Et j'ai un probleme avec le BIOS car suite a unprobleme avec le system d'exploitation windows xp sp3, le notebook me demaidait d'inserer un CD rom de xp dans le lecteur de Cd et d'effectuer une reparation. Mais le le notebook ne boot pas sur CD-ROM et j'ai voulue entre dans le BIOS SETUP et impossible car il m'est demande un mot de passe. que je ne connais pas s'il vous plais aidez moi : j'ai essaie a supprimer le mot de passe en enlevant la pile du BIOS comme dans les Destop mais rien sa fontion pas .... aidez moi... j'ai besoin de mon notebookurgenment bientot les examens .
Merci de vos reponses et solutions.
cordialement,
Solved!
Go to Solution.

BIOS / HDD / SUPERVISOR password removal discussion is a sensitive issue in this Community and is generally limited to the information contained in the Hardware Maintenance Manual:
http://support.lenovo.com/en_US/guides-and-manuals/detail.page?LegacyDocID=MIGR-62866
Please see the section starting on page 26 of the most current manual (Feb 2008).
If discussion strays beyond this, the thread will have to be locked.
Regards.
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X1C3 Helix X220 X301 X200T T61p T60p Y3P • T520 T420 T510 T400 R400 T61 Y2P Y13
I am not a Lenovo employee.

Thinkpad a20m - Repeatedly resets when attempt to power up

I have an a20m, originally purchased around 2000, which I'm attempting to restore to working condition as part hobby, part educational experience. The laptop initially suffered cosmetic damage when I accidentally dropped it from approximately 1-2 feet above a lineolium floor while stored in a unpadded computer bag. The laptop continued to function, but had a crack on the rear faceplate by the right-side hinge for the lid/LCD screen. Eventually, the plastic broke away, causing the lid/LCD to swing completely forward, perpendicular to the keyboard. When I subsequently attempted to boot, the laptop kept "clicking" as it attempted to power-up, almost like a car engine struggling to start. The system status lights activate, flashing on and off in time with the aforementioned clicking pattern.

Welcome to the forum!
The "clicking" sound might be related to a damaged hard drive. Remove it and try to access BIOS (press F1 on boot) without it.
Good luck.
Cheers,
George
In daily use: R60F, R500F, T61, T410
Collecting dust: T60
Enjoying retirement: A31p, T42p,
Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W
Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.

Thinkpad 10 - Resetting

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