Third party repair shop voided warranty?

Hello!
My elderly aunt bought a MacBook Pro and experienced a situation where it stopped taking a charge. She took it to a repair shop, and because it was an "Authorized Apple Dealer", she thought it was an Apple store. The gentleman there voided her warranty by opening the laptop and telling her she had moisture damage. When she said she didn't want to pay 1000$ for the repair, the man said " Welp, your warranty is voided now, you have no choice."
Does my aunt have any recourse? Her warranty is still active, and because I informed her that that place was a sham (not a real Apple store), she wants to send it off to Apple.
What can she do?
Thank you very much for your insight!

She can talk to Apple, but their general policy is that if you or anyone opens the computer or services the computer and is not Apple authorized, then the warranty is void.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Apple - Support - Contact Apple Support.

Similar Messages

Third Party Repair vs Apple Store Visit (weird situation/question)

I have a 24" intel iMac that recently went kaput. I turned it on last night and it could no longer find any startup volume. It was as if my hard drive just vanished. I tried rebooting, I tried holding the option key and booting, I tried holding c and booting, etc. to no avail. There was just no longer a hard drive. I booted from the install cd and ran disk utility, but there was no volume to repair or reformat/reinstall on, so I finally called Apple. We went through the whole troubleshooting procedure and the rep came to the conclusion that I would have to bring my iMac to the nearest Apple Store or dealer to have the hard drive replaced...
Now, here's where my situation gets a little unique and where my actual question comes in. I live close by to an Apple Store, but I am currently receiving high-dose chemotherapy and it is HIGHLY inadvisable for me to drive, let alone expose myself to mall germs for the next few weeks. I told the Apple rep about my situation and asked about having someone come to my house to repair the computer. He obliged by hooking me up with an approved third-party dealer. They will apparently call me to set up an appointment, come to my home and replace my hard drive. Now, this is great, but I had a question about this which the Apple rep could not answer and I have yet to receive a call from the third-party repair company. My question for the rep was whether or not this third-party repair company would do anything at all to attempt to retrieve the data on the defective drive. The Apple Rep said he did not know what, if anything, they would do to help me retrieve the data currently in limbo. That pretty much stinks because all of my personal info is on there, including tax returns, e-mails, photos and music. I have some backups, but definitely not everything. This is long, sorry....wow...anyway, here is my question for this board:
Would I be better off waiting and just going through the Apple Store for this process? I have AppleCare and my PowerBook, so time is not really an issue; but would they go above and beyond in the effort to retrieve my data? I have no idea what this third party is going to do, but I'll find out eventually; however, if I'm armed with the knowledge that the Apple Store will do everything they can to get my data and this third party ends up sounding wishy washy about it (or worse - they flat out say they won't do anything beyond the repair), I'll just tell them to forget it and wait until I can travel and take my iMac into the Apple Store. This information is vital because the one thing the Apple rep made crystal clear is that there is no way I will be allowed to keep the old drive, which would allow me to attempt data retrieval at my leisure.
Also, this is an additional minor question: the Apple Rep said that the old drives are destroyed when received by Apple, but can anyone here confirm this? Is it 100% assured that these drives are not just given a cursory wipe and then refurbished (if it turns out they can be fixed that is)?
Thanks for listening and any info you can provide.
Matt
iMac 24" Mac OS X (10.4.7)

"but would they go above and beyond in the effort to retrieve my data?"
It has been my understanding from reports here by other users with the experience, that the Apple stores generally charge a fee (I think $75) for transferring hard drive data - it's not part of the service that they're performing. Don't assume that before you leave without your Mac, anyone will even inquire whether or not you still have data on a drive. There have been reports from some users who simply made the assumption that data transfer would be taken care of, only to find it all gone. As for an Apple authorized dealer, I'm not sure why the situation would be any different at all. Best to use caution.
Message was edited by: myhighway

Standard SAP process for third party repair or subcontracting repair

Hi All,
Please let me know if there is any standard SAP process for third party repair or subcontracting repair.
Given below is the process in brief.
1. Receive the repairable product in the warehouse from customer
2. Do the inspection in warehouse
3. Send the repairable product to the subcontractor to do the repair
4. Receive the repaired product from the subcontractor
5. Send the repaired part to the customer.
6. Bill the customer
Please share your inputs if you have any.
Thanks in Advance.
Regards,
Madhu.

Hi there is no SAP standard process for this. I can give you work around for that.
1.. Receive the repairable product in the warehouse from customer - Normal customer returns or customise a movement type to receive it with our without value as per requirement
2. Do the inspection in warehouse - Normal inspection
3. Create a service PO with the vendor.
4. Send the repairable product to the subcontractor to do the repair - Send using 541 movement type to vendor or use the copy of 541 movement type to send to vendor.(you can refer PO also system does not validate)
5. Receive the repaired product from the subcontractor - Reversal of 541
6. Send the repaired part to the customer.
7. Bill the customer
Regards
Antony

Third Party Repair

Please let me know if there is any standard SAP processes for the below requirements.
1) Standard SAP process for third party repair or subcontracting repair
Given below is the process in brief.
1. Receive the repairable product in the warehouse from customer
2. Do the inspection in warehouse
3. Send the repairable product to the subcontractor to do the repair
4. Receive the repaired product from the subcontractor
5. Send the repaired part to the customer.
6. Bill the customer
Regards,
Sayan

Hi,
Create the return sales order and do the return delivery material will come in to sales returns mvt.651
Transfer from sales RT to unrestricted 453
Create Subcontracting PO on repair vendor with recursive BOM (Same material goes out and comes in)
Sen to subcontractor 541 , recv from Vendor after reapair 101 , 543 , pay to repair vendor against PO
Create SO with ref to return SO with repair charges and deliver
Thanks
Diwakar

MBP Damaged by AppleCare Third Party Repair.... Help?

Hello all,
Ok this has escilated all the way to "Executive Relations". I am really lost as to what to do. Last week I called because my brand new MacPro failed, and fried my MBP 17" (two years old). Long story short, the repair company came to pick up both machines, and then dropped my MBP on the asphalt. (out of the box). Pretty much everything on my MBP has failed now, and Apple refuses to replace it.
I dont want to be liable for any future problems secondary to the damage, and it really hacks me that they are replacing the new MacPro, but the MBP, according to Relations, will be "repaired". How can I take responsibility for the damage to the MBP in the future?? I mean really?
Any suggestions?

Welcome to Apple Discussions
In theory, once you had handed it over to the courier company, any damage in transit should be covered by their insurance however, I don't believe this has to be replacement as new. You might find you have some coverage in your domestic insurance policy ...

Will apple service my iphone if it was repaired previously by a third party

I have previously had the home button replaced by a third party repairer. This now works fine, but I'm now having problems with the power button and proximity sensor. Every thing else works fine.
Would Apple still agree to service my phone

Apple won't touch it if it's been opened by a 3rd party. Sorry. You'll have to buy a new one or take yours back to a 3rd party repair shop if it needs service again.

Third Party replaced Motherboard under warrantee, did a great job. Serial Number issue

IdeaCentre B500 Serial Number is reflected in bios as not matching since the MB changed today. Is that going to cause any issues with future warrantee work (which I don’t expect) and will it effect any other functions such as recovery is needed

No, not a refurbished phone. Brand new in the packaging from Vodafone. I am currently researching the alleged "third party hardware" and believe it is the dock connector that Apple claim they didn't put there. These retail at about £4.99. Believe me, if I had had a third party repair of a £4.99 piece of kit I would just do it again not take it to Apple to try and fix. There is no logic to it. I'm not going to go down the cynical route of the fact that this "intruder discovery" was made whilst the phone was out of my sight being worked on by their repair staff!?!?
I have also discovered there is no one to email at Apple to complain. The only suggestions appear to be phoning or the Genius Bar. Obviously, I've been to the Genius Bar to be told that they won't do anything because of this mysterious intruder in their phone.
Further, I am now in a position where I cannot dispute that the phone has been opened as it now has; by Apple. The staff admitted that before they opened it "it didn't appear to have been opened before" but they stuck by their "we won't do anything" stance upon their discovery.
I've got a photo of the inside of the phone and to my untrained eye everything appears immaculate. None of of the screw heads, numerous of which would have to be removed and replaced for the "intruder" to get in there, are marked in anyway. Can't see why anyone would go to the trouble.
The phone isn't even under warranty so it's not like I'm trying to get a new for old - I just wanted it fixed by the "experts".
Rest assured, I will get to the bottom of this.

SAFE thrid party repairs

Some of you may have read my other thread about how my 5g 30gig iPod's headphone jack has been shorted out. I found out that apple charges way to much to fix that. I have been looking at third party repairs that have fairly decent prices, but how do i know they aren't going to just sell my iPod or something? If anyone has gotten their iPod repaired successfully by a third party, please share.
Thank you,
Jeremey Thomas

Have sent off a couple of iPods here, plus there are threads here from other people who have used them:
http://www.iresq.com

Does adding third party ram void the warranty?

Will adding third party RAM, like Crucial, void the original Apple warranty or Apple Care warranty extension? Does the latency rate matter? Am adding a second stick of 512 mb ram to new iMac G5 (rev B actually). Is this ram ok for my iMac rev B as a second stick?
"Crucial 512MB 184-Pin DDR SDRAM DDR 400 (PC 3200) Unbuffered System Memory Model CT6464Z40B"

Adding third-party RAM to your machine won't void the warranty unless you damage the machine during the installation. That module matches the specifications your iMac calls for.
(9216)

If I increase my laptop ram to third party ram my warranty affected or not

Hii,
I am Ved from India (Delhi). I have purchase Hp 2230tx laptop in Jan'2013, Its ram is 2gb thats is too low according to my usage.
But i have 4gb extra third party ram. If I install this ram in my laptop, "MY LAPTOP WARRANTY AFFECTED OR NOT".
Thanks in Advance
This question was solved.
View Solution.

No, upgrading the RAM will not void the warranty of your notebook. The RAM you install will have it's own warranty and will not be covered by HP.
If you have to send the notebook in for repair, they will require the original RAM be installed.

Will a third-party replacement of my Macbook Pro screen void my AppleCare?

So I was REALLY stupid, and I'm totally hating on myself right now. I got a new Macbook Pro 15 in March, and today, while having a sort of stressful/panicked phone conversation, I left my macbook on the top of my car. Like a coffee cup. Except worse.
So obviously it fell, and now the screen has a couple nice long cracks along it. From what I can see, it's only the screen that was damaged. So, I bring it in to the Apple store for an estimate, and I get $700.
Basically, coughing up the whole $700 is going to result in me not taking a lower paying/budget-stressing fun job in Japan, since my finances are already looking too tight. My uncle runs a computer repair shop (it was too late in the evening to call him tonight,) and I know he does Mac repairs, but I don't think he's a certified technician.
What I want to know is– if I get him to repair it for me, will it void my AppleCare warrenty? Since I splurged and bought the extended warrenty, I still have 2 1/2 years on it....

It will void your AppleCare warranty. Anyway, you have already voided it because your computer has fallen off. Now it's up to you what you want to do

Damaged third party fixed iPhone out of warranty replacement

Okay so the humidity or something yesterday made both my iPad 1 and iPhone 4s screens screw up.
My camera lense fogged up and was all condensation-y so all pics were blurry.
It looks like there is a smudge on the touchscreens. The iPad was typing and click stuff by itself. iPhone keyboard won't let me use the bottom keys in msgs and certain apps so the touchscreen is not responding. iPhone wake/sleep bottom was turning off and on and screenshoting.
It was like the symptoms of water damage except I never dunked them in water or anything and the water damage indicators on iPhone aren't red. I don't know if iPad 1 has water damage indicators.
So right that afternoon I passed apple store on george st, told me they were busy and I had to book an appointment for tommorrow.
I put my iPad in rice last night and it's fine now... Just smudge on the touch screen.
So today I bought my iPhone into the genius bar, hoping to get it fixed or replaced because it's not even 2 years old and if you argue enough the Australia consumer laws blah blah sometimes you can get an out of warranty replacement for free.
By this time, the camera condensation has evaporated and sleep/wake button stopped spazzing but keyboard was still stuffed.
They said they can't do anything, not even offer the $279 replacement, because when I cracked my screen I got it replaced by a third party.
Said it was because the screen is non genuine that my iPhone is acting like this.
Which it isn't, because my iPad also screwed up which has a genuine screen.
Sorry about the essay.
So how does apple tell if I got the screen fixed or not?
Has anybody gotten apple to fix a third party screen replacement phone?
If my iPad didn't start working again, would they have fixed it?

The genuine Apple module has various identifying marks that are missing from a third-party part. Apple will not attempt to repair an iDevice that was "fixed" by an end-user, or an unauthorized third-party.
"If my iPad didn't start working again, would they have fixed it?"
Your question is ambiguous but, if you mean "if my iPad failed - not due to accidental damage - and I returned it to Apple without having a third-party muck around with it, would Apple fix it?" Apple has an out-of-warranty exchange (not repair) iPads, and you'll be charged for it.

My third party lightning sd card reader sold to me in the Singapore Apple shop no longer works w

My third party lightning sd card reader sold to me in the Singapore Apple shop no longer works under iOS 7

Having the same problem with one I bought with my iPad in the Regent Street Apple Store. Not sure why it wouldn't work unless the OS now needs the lightening Connector certificate to use a card now.
I am hoping there will be a fix real soon or maybe someone knows a work around?

IPhone 4 Warranty, Third Party Charger Errors

Hi All,
I am experiencing problems; speakers not working for iTunes, constant "This Acessory Not Optimized" message popping up, and charging difficulties, all likely due to a third party charger. I am hesitant to send my phone in under the warranty, frankly because I don't have faith in my local Verizon representatives. Has anyone sent their phone in under the 1-year warranty in similar circumstances? What were the results? Did they charge you for damage, or is this sort of error beyond that range?
Any and all advice would be valuable.
Thanks,
-C

vereyezuhn wrote:
EmBee31404 wrote:
Trust me if you have not had it the 14 days, The iPhone your going to want to return asap, I had mine on Friday and retuned it on Monday, It is cute mind you, However the keys as you aleready most likely know are so small your going to constantly make corrections as it will type in the wrong letter, I hated mine so bad I almost ran to the truck to return mine, and the battery life they say lasts a month, pfffft, it is most likely will last you a day if that, Mine in sleep mode went from 3/4 over night to null,
The iPhone is actually one of the best smartphones in terms of touch sensitivity and correctness when typing. Just because YOU can't type on it or have large fingers, doesn't mean other people will have the same problem. And I don't know WHERE in the world you heard that the battery lasted a whole MONTH. That's insane! There's not a phone in the world whose battery lasts a month. A day is actually a long time for a battery to last with a smartphone.
I am the one that posted about the month long battery, I had to redo my so called address to come back in and reply, notice but they deleted one of my emails I mentioned. it might have been a defect in the phone, However I was told those pens do not work by one rep as asked, as I would have used it longer, and for the battery? another rep told me that she only charges hers once a month and it had a long battery life, I did think to self, hmmmm a whole month she is filling me full of organic material Like I tried to post once, It could be very well the phone and I am not ruling it out as far as trying it maybe some other time, It just was not what the rep sales pitch was, I do think they could improve on the headset or the wired piece as that gave me a ton of problems using it, but again it could have been the bad apple in the bunch, {No pun intended} but I returned mine fast, Just was really more then I needed and again the sales pitch was very different then what I received, and I can honestly say each person you call pretty much has a different approach, like today I got some results on a re-order by asking to speak to the supervisior, But wish all you that have it good luck, Just was not the kind of phone I liked, oh yes, another rep told me it had to feel the heat of your finger to click on the key pads, that is why she said the pens did not work, however noticed someone in the car a friend using one of those pens on her samsung galaxy she got from T-Mobile, and no, no way on this earth am I switching carriers

Warranty with RAM-modul from third-party manufactor

Hello,
does anybody know if there exists an declaration of Toshiba that the use of third-party ram-modules does not affect the warranty for the computer?
Thanks a lot for your answers!
Greetings from Germany

As far as I know such document doesnt exist. Fact is that you can upgrade RAM alone without service and this will not affect valid warranty. Toshiba offered list of compatible and tested RAM modules and if you use them they will be recognized properly and everything will be OK.
Of course, nobody force you to use these modules. On the free market you can buy what you want. It can just happen that you will buy some cheap, no-name modules and they will not work properly.
So, buy what do you want. For RAM upgrade check Users manuals where you can find exact step-by-step explanation how to put new modules into RAM slots.
Bye

Third party repair shop voided warranty?

Similar Messages

Maybe you are looking for