"This iphone could not be used because the required software is not installed. Run the itunes installer to remove itunes, then install the 64-bit version of itunes"

I am sick to death of seeing this error pop up! I have uninstalled/reinstalled several times, I have downloaded the 64-bit version and this message still pops up! I currently have the iphone 4 and use windows 7. I am at a loss on what to do now, it's aggrevating me, I have tried other methods and still no success! If anyone has had any success with over coming this error please inform me!

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

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This Iphone can not be used because the required software is not installed. Run the itunes installer to remove ituntes then install itunes again.

This is the error I keep getting. Anyone know what to do?

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

This iphone can not be used because the required software is not installed. Run the itunes installer to remove itunes, then install the 64bit version of itunes

This iphone can not be used because the required software is not installed. Run the itunes installer to remove itunes, then install the 64bit version of itunes
I keep getting the above error everytime I plug in my iphone.
I am not daft, I do have the 64bit version of iTunes installed already. When I installed itunes 10.5 and more recently 10.5.1 I got an error message that rolls back a section of the installation (The updater I think) before finishing off installing iTunes.
After the installation iTunes will work normally apart from when I try to connect a device. At which point I get the title error message and I can not sync my phone.
It's probably down to Itunes not installing properly however no matter what I try I can not sort the problem out. I've tried uninstalling all apple programmes followed by a registry clean, then reinstall. I've tried the same again but in a specific order. I've tried repairing iTunes, repairing the updater etc etc. Nothing seems to work. I'm out of ideas.
Has anybody had this problem? Please can somebody tell me how to fix it!
Getting an iPad this Christmas and if I can't sync that up to my PC I may just have to go over to ANDROID!!!

Is there a way to install this on its own?
Yeah, let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunes64Setup.exe installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunes64Setup.exe, and select "Extract to iTunes64Setup". WinRAR will expand the contents of the file into a folder called "iTunes64Setup".
Go into the folder and doubleclick the AppleMobileDeviceSupport64.msi to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport64.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does an iTunes install go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

I plug in my iPhone and this message showed. "This iPhone cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes." I did this but still not working. Please advise

I have a problem with connecting my iPhone to iTunes. I uninstalled one of the computer program and restart my laptop. After restart my laptop and a message said that iTunes might not working because one of the component is missing and request to reinstall the iTunes. Hence I remove iTunes from my laptop and I reinstall iTunes to my laptop but still not working.
Before this the iTunes will automatically launch when I plug in my iPhone. But after I reinstall iTunes, it's not working. When I try to plug in my iPhone after iTunes launched and message "This iPhone cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes." popped out. I did this twice but it's not working as well.
Please advise what should I do to fix this.

First make sue you are installing the 64 bit version of iTunes.
Second make sure it is iTunes 10.7 or later.
I would download a fresh copy of the 64 bit version of iTunes 11. After installation reboot your computer.
Before connecting your phone reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

I received this error msg when I wants to sync my 3gs iphone. Please help. "This Iphone cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes."

I received this errir msg when I wants to sync my 3gs iPhone. And I already update my iTunes to 64-bit. "This iPhone cannot be used because the required software is not installed.Run the iTunes installer to remove iTunes, then install the 64-bit version itunes".

First make sue you are installing the 64 bit version of iTunes.
Second make sure it is iTunes 10.7 or later.
I would download a fresh copy of the 64 bit version of iTunes 11. After installation reboot your computer.
Before connecting your phone reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

When I plug in my iphone 4S to my 64-bit computer a error box comes up in my 64-bit itunes that reads (This iphone cannot be used because the required software is not installed. Run the Itunes installer to remove itunes, than install the 64-bit version of

When I plug in my iphone 4S to my 64-bit computer a error box comes up in my 64-bit itunes that reads (This iphone cannot be used because the required software is not installed. Run the Itunes installer to remove itunes, than install the 64-bit version of itines.) This just started a few weeks ago. I've done a system restore on my computer, deleated and reinstalled the 64-bit itunes several times, did a registery clean, rebooted. Nothing seems to work it will not pick up my phone.

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

I restored my iPhone 3 g to its factory settings and I tryed to connect it to iTunes on my laptop and it said This iPhone cannot be used because the required software is not installed. Run the installer to remove iTunes. Then install iTunes again. HELP!!

I restored my iPhone 3 g to its factory settings and I tryed to connect it to iTunes on my laptop and it said This iPhone cannot be used because the required software is not installed. Run the installer to remove iTunes. Then install iTunes again. HELP!! PLEASE!! Because I cannot get on my iPhone!!

Hi, Mommacat26.
Thank you for visiting Apple Support Communities.
This usually means that a required component is missing. Start with completely uninstalling iTunes and all of it's components in the order specified in the article below. Once this is done, download and install iTunes.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Removing and Reinstalling iTunes and other software components for Windows XP
http://support.apple.com/kb/ht1925
If you receive any errors when uninstalling any components of iTunes, try the steps in the article below for each component that gives you an error.
"The feature you are trying to use is on a network resource that is unavailable" alert appears when removing Apple software in Windows
http://support.apple.com/kb/TS3704
If the issue persists, try installing the Apple Mobile Device Support driver. See the section labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows XP or Vista, Windows 7, and Windows 8 > Update the Apple Mobile Device Driver.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Jason H.

"This iPhone cannot be used because the required software is not installed"

Greetings,
I have a problem with my newly purchased iPhone 3G - iTunes will not recognize it, stating that "This iPhone cannot be used because the required software is not installed". Uninstall and reinstall iTunes, it says. I've done that several times, following the instructions for removal here: http://docs.info.apple.com/article.html?artnum=93698
Not working. The iPhone is recognized in Windows, and both the Apple Mobile Device and iPod services are running. I'm running out of options here - I managed to activate the iPhone on another computer, but I need to sync it with my own computer to make it usable.
I am running 32-bit Vista SP1 (fully updated) on a Travelmate 8200 laptop. iTunes version is the latest, obtained from Apple.
Any help would be greatly appreciated, my hair is turning gray over this.

If it were me, I'd make sure to uninstall all 4 of those services mentioned in that link you provided. Then make sure you've downloaded the iTunes package from this link http://www.apple.com/itunes/download/
Make sure you install, and keep installed, everything in that package. In other words don't uninstall anything that the package installs. I don't know this for a fact, but I'm pretty sure that at the very least your system will need both iTunes (most recent version) and QuickTime in order for the new 3G phone to function properly. If you download from the link provided above, you should get the latest version of iTunes and QuickTime. Hope this helps.
Wooops, . If your location requires you to download from another link, then by all means go to it. I just noticed that you're from Sweeden.
Message was edited by: QuickDraw

When i connect my ipad to itunes it says "this ipad could not be used because the required software is not insatlled.Run the itunes installer to remove iTunes,then install the 64-bit version of itunes."

When i connect my ipad to itunes it says "this ipad could not be used because the required software is not insatlled.Run the itunes installer to remove iTunes,then install the 64-bit version of itunes." I tried uninstalling and reinstalling itunes. so then i tried intsalling a stand alone if apple mobile device support (amds) but still it doesnt work. Plz help. using itunes 11.5 and windows

so then i tried intsalling a stand alone if apple mobile device support (amds) but still it doesnt work
Did you get an error message when you did the standalone AMDS install? If so, what does it say? (Precise text, please.)

My iphone not connected to my computer,it shows the message "this iphone can't be used.because the required software is not installed".but i already installed itunes 64 bit...help me

My iphone not connected to my computer,it shows the message "this iphone can't be used.because the required software is not installed".but i already installed itunes 64 bit...help me

does it show up in explore as a camera ?

Hello, my iphone for several times shows me this message "this iphone can't be used because the Apple Mobile Device service not started". I need help because i'm enable do download the new update. Thanks

Hello, my iphone for several times shows me this message "this iphone can't be used because the Apple Mobile Device service not started".
I need help, because i'm enable do download the new update.
Thanks

Type "Apple Mobile Device service" into the search bar at the top of this age by "Support" and read the resulting help articles.

"This iPhone cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install iTunes again."

I keep getting this error everytime I plug my phone to my computer. "This iPhone cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install iTunes again." I don't know how to solve this, I've tried uninstalling and reinstalling several times, But it wont fix the problem.
This is the error i'm getting. Please help!

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does your device connect without that message now?

This phone cannot be used because the required software is not installed. i have installed and re installed the program and every time i plug my iphone 6 in the same message pops up

this phone cannot be used because the required software is not installed. i have installed and re installed the program and every time i plug my iphone 6 in the same message pops up

Have managed to cure it based upon the following information received -
I keep having this problem with iTunes when I try to connect my iPod Touch to iTunes. I keep getting this error message: "This iPod cannot be used because the required software is not installed".
What I did:
Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes.
I have already done this required step about a hundred times and I am still getting this same error so if you have any idea of what I can do please help.
Solution
I was running the 64-bit version if iTunes, and I did uninstall and re-install just to make sure -- no luck. Turns out there's a really easy solution, I'll spare you the detail of how I figured it out, but if you encounter the same issue, here's the solution:
1) Using WinRAR (or any other decent archiving program), extract iTunesWindows64Setup.exe
2) Right click on AppleMobileDeviceSupport64.msi and choose Properties.
3) Switch to the Compatibility tab and check the "Run this program in compatibility mode for:" box, and select your only option, "Previous versions of Windows", in the drop-down box.
4) Click OK
5) Double click the AppleMobileDeviceSupport64.msi
6) Tell it to Repair your current installation
7) Done!

This ipod cannot be used because the required software is not installed. Run the Itunes installer to remove Itunes, then install the 64-bit version of Itunes.

I'm not sure if the error message is related but smart friend was using my computer started deleting Quicktime & Safari and told me that they shouldn't be on my computer as they are not windows product & I can't use them on my laptop. With trepidation but acknowledging I don't know any of the stuff they were talking about, I allowed them to raid my laptop thinking it could be for the best. Now I'm not sure if it is related or not but depsite me having the most recent Itunes updates on both my Ipod 4TH GT, I am getting the following message everytime I connect my Ipod to the computer...and the timing would be about right too:
this ipod cannot be used because the required software is not installed. Run the Itunes installer to remove Itunes, then install the 64-bit version of Itunes.
If it helps I am running the 10.7.0.21 on the Sony Vaio & remember checking last week I do have the latest update on the Ipod but it is a different version from the Itunes on the laptop (which may be normal, I wouldn't know) but as I am away from home & Wifi I can't tell u the version on that though.
My problem is I cannot find an apple installer on the laptop to uninstall & I have searched Apple & Google for help and have seen others posts with the same issue but alot of the answers unfortunately I can't follow. I would greatly appreciate it if you can you answer any of these questions for me?
*Will add & remove totally uninstall Itunes so that I can reinstall?
*Will I lose my apps, music & data?
*If the apps, music & data is recoverable, how do I do that?
Sadly I can't find the installer & would love to add my new Mumford & Sons cd to my Ipod collection but don't know how to fix this. I love my Ipod & google but I have spent hours tryign updates, downloads, searches & feedback to Apple. A few months ago I had an Itunes billing problem & there was a webpage where you could email an apple support worker & rhe replied to my credit card problem within a day or 2 but I can't find that help for this problem..I couldn't express my graditude enough if you could help me with this, but thank you.

dorygirl2009 wrote:
I'm not sure if the error message is related but smart friend was using my computer started deleting Quicktime & Safari and told me that they shouldn't be on my computer as they are not windows product & I can't use them on my laptop.
This "smart friend" really sounds like a collosal moron.
Follow the instructions here: http://support.apple.com/kb/HT1925 to remove and reinstall all Apple products on your computer.
Once you get everything working, the next time your "smart friend" wants to touch your computer, tell them firmly NOT A CHANCE IN ****!
None of your data (media, podcasts, apps) will be affected by removing and reinstalling iTunes.

How come iTunes keeps saying:"this iPod can not be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64 bit version of iTunes?" Wth...i am using the 64version.

Hi. How come iTunes keeps saying:"this iPod can not be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64 bit version of iTunes?" Wth...i am using the 64 bit version of itunes. Why does it keep saying that? Will someone Help me please!? This is is getting frustrating. I already had done a full removal of everything! I even removed and deleted my library...then had to put all 500 songs back on one by one. So, i don't have to remove everything again, just to get my ipod to work on here. You, know before the itunes update, my ipod and itunes were working just fine.

wow, that was a quick reply. lol. but i have removed everything. I wasn't even able to get iTunes on my computer for a little while. i kept getting errors on that. Now it's saying that the required software isn't installed. Hmm, could it be referring to Apple Mobile Device Support? That is supposed to be installed with when iTunes gets installed right? I only ask, because that didn't get installed with the itunes setup.

This ipad cannot be used because the required software is not installed

This ipad cannot be used because the required software is not installed
I got this message when i update itunes on my pc, I have uninstalled itune and re instail using revo unistall over 10 times and gone through every thing solution on this forum to no avail. I please I need help. I did try extracting intune using winrar and got his message "iTunes requires a newer version of Apple Mobile Device Support. Please uninstall both Apple Mobile Device Support and iTunes, then install iTunes again." I have tried to do that repeatedly. Although iTunes will install, Apple Mobile Device Support won't. It looks like it is installing and then it rolls back and says "Apple Mobile Device Support wasn't install on your computer. The installer encountered errors before Apple Mobile Device Support could be configured. Your system has not been modified. To retry these operations at a later time, please run the installer again." Please I need help.
Thanks.

Try uninstalling iTunes, apple mobile device support and apple appliation support (via the control panel. add/remove programs) then reinstall iTunes.
THere seems to be a bit of a conflict between the most recent iTunes update and possibly a windows update.
I had to uninstall all 3 of those programs to get my iPad to syn last night

"This iphone could not be used because the required software is not installed. Run the itunes installer to remove itunes, then install the 64-bit version of itunes"

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