This is a complaint is about being taken adavantage of.

Question

I have been with Verizon since May of 2014 and I felt good at first about joining Verizon but at his point I am very disappointed in my experience so far. Every month has been a headache and I can not seem to see at all where the saving really are and especially since I have a government employee discount. I was told about every month "Oh you should see the savings in one to two billing cycles" what a joke! Every month since May I have had to increase my data so that I would not get charged for data overage which is $15.00. So now I am at 8GB and still no savings my bill has been over $100.00 every month since May. When I got my first bill In June I was charged $45.00 in data overage when the  IT Support was supposed to have increased my data to avoid this overage and they did not. So If I had not been paying attention to my bill like I do every month Verizon was just going to take my money and say nothing about it. That's bad business they should have the knowledge in technology to catch a mistake on a bill and step up to credit a customer's account for Verizon's mistake. So here we are with the bill for August and Verizon has done it again by secretly adding charges to my account with out a explanation of why they are charging my account. My bill had a overage charge of $14.99 and a late fee of $1.50 which is $16.99 dollars of my money that they were just going to take for no reason. So I called and I was told that since July and August had 31 days that they moved my billing date back on day and Verizon failed to notify me of this action taking place and so that's why my bill was one day late. The lady I spoke with said "Oh we really should tell our customers when this happens so that they can be better prepared to pay their bill on time" now WHY is that so hard to do when Verizon will send you text after text for just about everything else. It's really a shame that I have to call Verizon every month about my bill and call them out on fees that should NOT be on my bill. I am sick and TIRED of doing that I just don't understand what the issue is with communication. My bill was fixed but I asked why was I charged a data overage charge when I clearly did not go over it said that to be true on my Verizon account. She said that " I was charged that because when you go out side of the data towers and use someone else's tower you get charged a NO BILLED DATA FEE" "So we have to wait for the other tower to send us your data usage off of their towers and then we add it to your bill. WHAT??? REALLY?? I have never heard that ever and she could not even tell me what tower and where so right there I know that is a lie and that because I did not go over they just wanted me to pay more money. See the way I figure it Verizon wants me to pay more because they feel what I pay is not enough since I get a discount and if that's the case they should not offer discounts period. Also it seems that at the last two weeks of every month I get a text saying that I have used 70% of my data text YES to get 2 more GB'S, and then the last week of the month close to my new billing date I get another text saying I have used 90% of my data. Well I think that is happening to force me to increase my data to pay them more money, that's not fair BAD BUSINESS. I will say that my service is excellent but customer service and the over all management of Verizon is TERRIBLE AND UNJUST. When my contract is up I will be leaving Verizon to never return because I work hard for my money and I will not just give it away to a bill that has fee's that I SHOULD NOT HAVE TO PAY FOR. If I know that I went over my data I am grown enough to pay for it with no questions asked because I know that it was my fault. I will continue to monitor my bill every month and keep a close eye on Verizon to prevent them from screwing me over on my bill. I'm tired of being taken advantage of.....

Answer 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.