This is my last resort~ No One will help me

Question

I've had my cell service since the old 'Tell-go' days, then GTE Mobile, then AirTouch, and now Verizon Wireless. I've been pretty happy with my service until now. In those 20 years I have never once been late with a bill. Never once switched to a different carrier. Now I'm getting treated like a doormat. Here is my problem..
My cell contract ran out a few years back and we have been paying our bill monthly. A couple of months ago my flip phone broke but I continued to pay the monthly bill. About a week ago I decided it was time to get another phone but I wasn't sure if I was ready for a smartphone. I thought I would get a pre-paid plan until I could research smartphones a little more before I shelled out the big bucks.
I chatted with an online rep (WendyB) and she helped me pick out a phone and plan that would work for now. I asked her if they would switch the pre-paid phone number over to the cell number I've been using for 20 years and she assured me that they could do that and gave me a phone number to call when I had the pre-paid activated (800-922-0204 press "0" four times). She also told me that my pre-aid phone could be switched over to a contract In a month or so if I wanted. I decided to go the cheap route and get the flip phone for now and save for a better one. Two days later I had my new phone and it's been a nightmare every since trying to get my 'old' number switched. I am so frustrated I can't believe it and totally regret my decision.
Last Friday I was transferred to 8 different customer service reps in several different departments trying to get the number switched.
Since my number was connected to a business account one rep said (Joseph) I had to apply for a new personal account before my number could be switched to my pre-paid. So I had to give him my SS# so he could run a credit check. Then for some reason he decided to send me to a different department (pre-paid telesales I think). When that rep gets on the line it was a bad connection and she asks for a call back number and promised she would call right back. I gave her my landline number hoping the connection would be better. So I wait for a half hour and no 'call right back'. So I call again and talk to someone in pre-paid telesales and from there I got the run around to Business telesales, back to pre-paid telesales, to the cc department (still dont' know what that was about) then a 3 way call with pre-paid, cc and me all on the line. 2-1/2 hours later the gal in cc told me that I needed to call back the next day and talk to Business telesales and they are the ones that can make the number switch. She said she put some notes in my pre-paid account that would make it clear what I was doing and there wouldn't be any more problems. She gave me a number to call and told me to ask for Business telesales after the pre-paid rep had read the notes in my account.  She said for me to call early the next day.
Did I mention that I also found out that 'Joseph' had disconnected my old phone number so my account was no longer active. What??????
Saturday morning I called the number she gave me and the number turned out to be one that you use to change your current phone number to a new one or 'port' your number from a different carrier. You have got to be kidding me I thought.
So I go find the original number and call that and tell the rep to read the notes in my account.. I tell her I need to be transferred to Business telesales (I was a little short with her by that point since I had to argue with her over it). So she says she would transfer me which she did, to Technical support!
So I tell the gal at tech support what is going on and she tries to help. She puts me on hold while she tries to get me to right person. Quite a few minutes later she comes back on the line and said she was getting the same runaround that I was getting. She puts me back on hold and finally finds someone that is willing to help. So "Abby" tells me that I have to get a new personal account set up for my old number since it was linked to a business account and then asks me for my SS#. I told Abby that I already been down that road with Joseph. So he checks and says that no new account for me was created, no credit check had been run. So I have him my SS# and the process begins. So after him working behind the scenes he comes back and says that my old number is stuck in the switch and nothing can be done until Monday. Meanwhile the gal from tech support had been on the phone with me during this whole process (trying to help). Abby said that he would call me back on my home number at 3:30 PT on Monday to finish the setup. The gal in tech support also said she would call me later Monday evening. Well, it's almost 10:00 PT and is now Tuesday and still no call.
I am so shocked at my treatment after being a customer for so many years. What happened to 'customer service'? I really feel like I have been dumped on and that no one really cares to help.....
At this point, I'm going to return the pre-paid and from there I have no idea what I will do.

Answer 1

I'm totally frustrated, too. It seems like there's not much support. I was on here over a year ago and I got support right away, and it seemed like there was some staff person helping. I don't know what good it does to have Adobe Digital Editions for free if they aren't going to have any real assistance. I had problems with an older version and had to upgrade to 2.0. That worked for a long time, but now it's not working. So, I deleted it like your suppose to and downloaded 3.0, but that doesn't work. I've tried over and over. I even tried downloading 2.0 again and that doesn't work. Nothing works! And, there's no way to read the files. I've tried all kinds of programs. I've got 555 books. It looks like I'm going to have to give up on Adobe. I'll have to download my books from to my Kindle app. At least I know Kindle works. This Adobe Digital looks nice, but if they aren't going to help, I'll just never use it again.