Ticket closed/withdrawn that are not. - Adobe Application Manager

Case: 0185969556, 0185970071, 0185970247, 0185969556, 0213919115, 0213942937
These cases are still Open. 
Case: 0185969556, 0185970071, 0185970247, 0185969556, 0213919115, 0213942937
Problem still stands Open.  
It would appear that there is a problem with Adobe Application Manager.  When I run Bridge(64) I run the HELP->UPDATE.  The system will launch Application Manager and hangs.  “Checking for Updates….”  Icon spins and nothing that I can see happens.  I will have to use Task Manager to kill it.
It also appears that I cannot install from my CS6 Installation disk.  Will not except the S/N.  My guess the count need to be reset. We are at 6 authorizations.
The problem:  Ever since I stopped the CC Upgrade Special and deleted CC software I have not been able to get Adobe software squared away.
Chat start time  Oct 8, 2014 4:48:48 PM EST
Chat end time  Oct 8, 2014 6:16:58 PM EST
Duration (actual chatting time)  01:28:09
Operator  Adarsh
Udit Tuli
Oct 8, 2014 4:48:48 PM EST
Adarsh
Error: I am 1st off trying to see if the current software needs to be updated.  I’m going through Bridge HELP – UPDATE
I can run the Adobe Software CD’s and run setup
Error: Will not except CS6 Key 
2nd
Trying to update thru Bridge. It gets into Adobe Application Manager and just clocks (Spins) 
Things that Adarsh had me try:
Verified Serial Number
Had me type serial number instead of CUT and PASTE from my User Account
type it using keyboard carefully
do not copy paste
transferred call to technical department 
Amit Kumar:
Verified Serial Number
Asked me what was wrong
open tinyurl.com/975597
After looking around he asks “Is it working fine?” – I’m still baffled at this question because he had not made any changes.My response:
Well no.. let’s check it out
1. bridge update, that would be no
2. CS6 installs?  That would be No...
So what's the question?
Amit Kumar: When it is already install, then why are you installing it again.
Rod Chatfield: option 1 - Bridge is my 1st choice to work. If that does not work then I have to Re-load Adobe
Amit starts looking at various systems setting and web pages and we wind up on:  http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Before Amit could run anything I spoke up:  “the last time a rep took me this path I had to rebuild my pc... Are you sure you are not taking me down that path?
Amit Kumar: I will just check adobe id credentials.
Rod Chatfield: get me to the next level of tech.
Amit passes me off to Udit
Udit Tuli: What is the issue you are facing?
By this time (at least an hr) I give a little push back (read the log plz) to which Udit replies, “So you are using CS6 Photoshop?”.  Photoshop has not been even mentioned in the past hr.What happens next is the pinnacle of Adobe Customer support:
Udit Tuli: Then what is the product you are using?
Rod Chatfield: please read at least the last session
Udit Tuli: Sure allow me a minute
Rod Chatfield: thank you
Udit Tuli: let me go through the history
*** Disconnected ***
No call back, no e-mail. 
As of today I have had:
Out of the 6 chats I have kept 4. It looks like I have:
1:28 + 0:58 + 0:36 + 0:54 = 4hr’s of what I have kept track of.  I’m sure there are more.
Case: 0185969556, 0185970071, 0185970247, 0185969556, 0213919115, 0213942937
Problem still stands Open.  
It would appear that there is a problem with Adobe Application Manager.  When I run Bridge(64) I run the HELP->UPDATE.  The system will launch Application Manager and hangs.  “Checking for Updates….”  Icon spins and nothing that I can see happens.  I will have to use Task Manager to kill it.
It also appears that I cannot install from my CS6 Installation disk.  Will not except the S/N.  My guess the count need to be reset. We are at 6 authorizations. 
General Info
Chat start time
Oct 8, 2014 4:48:48 PM EST
Chat end time
Oct 8, 2014 6:16:58 PM EST
Duration (actual chatting time)
01:28:09
Operator
Udit Tuli
Oct 6 at 8:49 AM
Case Update: 0185970247 : Rashmi M
Your Case Number:0185970247
Case Description: error Installer failed to initialize.
General Info
Chat start time
Oct 6, 2014 10:50:52 AM EST
Chat end time
Oct 6, 2014 11:45:16 AM EST
Duration (actual chatting time)
00:54:23
Operator
Rashmi
General Info
Chat start time
Oct 6, 2014 10:06:17 AM EST
Chat end time
Oct 6, 2014 10:42:07 AM EST
Duration (actual chatting time)
00:35:50
Operator
Abhishek
General Info
Chat start time
Oct 6, 2014 8:13:32 AM EST
Chat end time
Oct 6, 2014 9:07:28 AM EST
Duration (actual chatting time)
00:53:55
Operator
Neeraj
Case Update : 0185969556 : Neeraj D
Oct 6 at 6:05 AM
Your Case Number:0185969556
Case Description:downlaod Issue

reset your preferences:
dreamweaver:  http://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs4-cs5.html
flash:  http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
indesign:  https://forums.adobe.com/thread/526990
lightroom:  http://www.lightroomforums.net/showthread.php?14226-Resetting-%28or-Trashing-%29-the-Light room-Preferences-file
photoshop:  https://forums.adobe.com/thread/375776
if that fails, uninstall ps, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and reinstall.  then use the manual updates.

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