Ticket created on ECC does not show on SM7.0

On ECC PROD, select help->create support message, fill up info and save, a support message is created.
Because we have an SM7.0 based CHARM configured for above ECC landscape. The ticket created above should show up at that SM7.0 in txn crm_dno_monitor. However, it is NOT showing up.
By the way, on the CHARM system (i.e. SM7.0), support message created as said above, will show up in crm_dno_monitor.
Could you help tell how to fix this issue?
Thanks a lot!

Hi,
This issue is related with your RFC connections it seems.
Please check that RFC connection from ECC PRD to SOLMAN is working fine.
Revert after checking RFC connectivity status.
Regards,
Gagan Deep Kaushal

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