Ticket Generation in SAP Solution Manager 4.0

Dear all Gurus,
I have installed SAP Solution Manager and now i want to generate Ticket in SAP Solution Manager 4.0.
anyone could tell me the procedure of Ticket generation in SAP Solution manager.
Regards,
Jamil

Hello Abdul,
Are you referring to Service Desk ticket generation in Solution Manager? If so, please use the following links which should assist you in that.
Setting Up an SAP® Support Desk in SAP Solution Manager
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/2fd8f3ca-0e01-0010-a691-c85883a3fd29
The following link Provides Answers to Frequently Asked Questions
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/a281d7ea-0c01-0010-679d-b8c7fd120295
If you are looking for Change Request Management tickets generation, then please go through the following links.
First steps to work with Change Request Management scenario
Hope the above links may helpful
Regards,
Satish

Similar Messages

Ticket Generation in SAP Solution Manager

Dear all Gurus,
I have installed SAP Solution Manager and now i want to generate Ticket in SAP Solution Manager 4.0.
anyone could tell me the procedure of Ticket generation in SAP Solution manager.
Regards,
Jamil

What means Ticket? What do you wish to receive?
If you want to generate key --> http://help.sap.com/saphelp_sm40/helpdata/EN/45/50b3347f166600e10000000a114a6b/frameset.htm
Regards.

Ticket SAP Solution Manager 7.0 to SAP EHP 1 for SAP Solution Manager 7.0

Hi,
I want to migrate all tickets from SAP Solution Manager 7.0 to SAP EHP 1 for SAP Solution Manager 7.0 , please let me know the procedure how to migrate it.
DB Detail
SAP Solution Manager 7.0 - MSSQL( 9.00.4035)
SAP EHP 1 for SAP Solution Manager 7.0 - MSSQL(10.00.2531)
Thanks,
Kaleel

Dear Mohamed,
I was reading the post and the replies and while I think your question has been answered, I just want to make sure what you are trying to achieve. Is it a migration, where you have one Solution Manager system on SAP Solution Manager 7.0 and another
SAP Solution Manager EHP1 system and you were looking to migrate the Service Desk messages?
If you are "Upgrading" one system from Solution Manager 7.0 to EHP1 then all the messages are preserved.
If you are "Migrating" to a physically different system, then transfer of Service Desk Messages is not supported.
Please see the document [SAP Solution Manger- Conent Transfer|https://websmp204.sap-ag.de/~form/sapnet?_FRAME=CONTAINER&_OBJECT=011000358700000608232009E]
Also Service Desk is a completely independent CRM Service, so the messages could always be archived, as has been suggested.
No depending on your scenario, is the EHP1 system brand new or is it already productive? If it was brand new, you might be able to do a homogenous system copy, and then upgrade the new system to EHP1. But if it is already productive, this would not be an option.
Hope this helps to clarify.
Regards,
Paul

How to send Service Ticket from CRM to Solution Manager.

Hi all,
at present we are creating service tickets relevant to SAP operations in our CRM instance and we plan to continue to do so.
We also would like to forward these created service tickets to the Solution Manager Service Desk.
There is functionality in Solution Manager to bind into an external service desk. However I believe this is only really relevant to binding in another Solution Manager - in any case, there is seemingly very little documentation about this available.
Has anyone ever done this - sending service tickets from CRM to Solution Manager Service Desk? If so, could someone please let me know where I can find the documentation on that. Any help is much appreciated.
Cheers,
Wolfgang

Hi,
Use "Rule Modeler" for sending emails and also maintain "IF" condotions there.
Regards,
Ankush

What is exactly a IBASE in SAP Solution manager

Dear all
I'm making the configuration of service desk on SAP Solution manager, and then i have to make a set up of IBASE. Can anyone tel me what exactly is IBASE in solution manager?
thanks
Edited by: hchabi on Apr 1, 2010 1:45 PM

Hi
In solman you have SOL_MAN_DATA_REP as main IBASE or 1 and other managed systems will be attached to it as a component.
and you can check it in IB53 by entering "1" in the initial screen
For automatic generation you can use tcode IB_GEN and all the connected systems ibase will be generated and attached to ur ibase
Morever theoretically,
An installed base can be described as a multilevel structure of installed base components for managing objects (for example, devices, machines, software) that are installed, or are going to be installed on site at the customer site. An installed base can represent the reference basis for services.
An installed base describes the hierarchical structure of these objects and their individual parts (components
In business processes, an installed base can be referred to as a general unit or as an individual element (component).
The set of installed objects at the customeru2019s can be used, for example:
·        To determine the exact object for which a problem has been reported
·        To determine in detail what the transaction (for example, visit by field service representative, repair by a service employee) refers to
·        By the service employee as information about which object is affected and the parts it consists of
·        For documenting changes made to objects
Hope it helps and doubt is cleared
Regards
Prakhar

ARCHIVIVNG the database for the SAP SOLUTION MANAGER SYSTEM.

Dear Experts,
I am in the process of ARCHIVIVNG the database for the SAP SOLUTION MANAGER SYSTEM. Since the solman database is increasing randomly i need to archive the old tickets amd also the tables and also the other objects.
Can any one help me how to archive and also what are all the objects to archive in the solution manager system.
Regards,
Umesh

Dear ALL,
I have got he table ARCDEL_OBJ ( Control Table for Archiving / Deletion) table I guess in this table the archiving objects will be stored.
The objects i got in this table are
CA_BUPA
CMS_PRJASM
CRM_ACT_ON
CRM_COMP
CRM_IPMCON
CRM_IPMPUC
CRM_IPMSAC
CRM_LEAD
CRM_LEAS
CRM_MKTPL
CRM_MKTSC
CRM_OPPT
CRM_RAGR
CRM_SACONT
CRM_SALDOC
CRM_SDBPBL
CRM_SDBSOL
CRM_SERORD
CRM_SRCONT
CRM_SRVCON
CRM_SUR
CRM_UBBPOL
CRM_WTYCLM
PRODUCT_MD
CAN I ARCHIVE ALL THESE OBJECTS OR WHICH OBJECT HAS TO TO BE ARCHIVED IN THIS..............?????
PLEASE LET ME KNOW THE IMPACT OF ARCHIVING THESE OBJECTS.
Regards,
umesh

Questions on "FAQ - SAP Solution Manager for VARs"

Hi,
I just got through the FAQ - SAP Solution Manager for VARs, but have some further questions:
For me it is not quite clear which connections are necessary for which VAR scenrio.. currently we have setup the service desk in our solman. Customer's aren't linked to the solman yet - we have saprouter-saprouter connections. Connecting them via SAP support backbone is an interesting option, especially for incident management. To get this working we should follow note 1124718 right?
But what about the other scenarios like maintenance optimizer and ewa monitoring? I guess for that we definitly need to build up RFC connections to each relevant customer system (~300+x)?! I think it will be hard to handle so many connections - just consider if a customer is cancalling the maintenance contract, everything needs to be removed again... best would be to have a central communication point...
For MOPZ we need up-to-date system information. So everyone is talking about SLD. Do you also recommend this option? There we need again a connection (direct to SolMan SLD or via external SLD on customer side).
According to the FAQ there is a workaround for ewa monitoring for customers with security doubts.. is this also working for non-ABAP components? We need SMD and WI for generating ewas for JAVA systems...
With regards to Enterprise Support contract: ewa only need to be monitored for productive systems? Can a customer be charged if they want to have ewas monitored for other sytems too? How long do we need to keep the ewas (1 month, 3 months, half year) before they are deleted? Are there any specific requirements?
All the work to get these scenarios working.. is this covered within the Enterprise Support contract? Can the customer be charged for work thats done by the VAR in their system (e.g. RFC connections, SDCCN, SLD,...)?
Sorry for this long text.. hope you have some helpful ideas!
Regards,
Richard

Hello Richard,
(1) regarding network connections see document [Draft:Technical Support Network Connections for VAR Scenario|http://service.sap.com/~form/sapnet?_SHORTKEY=00200797470000089947&_OBJECT=011000358700000880802009E] as overview and with a lot of detailed information.
(2) yes, you have to setup once all your customer connections at the beginning but then only add/remove with customer contract changes
(3) the workaround by sending by email can handled a anexception. EWA has to be done for productive systems like nowadays done by SAP. Additional EWA services could meas additional business case for a VAR - that's contract between VAR and customer.
(4) whatever you think may be a business to sell - do it ! (and get a monetary bonus from your boss
Kind regards
Heinrich

Install SAP Solution Manager with DEV instance in the same server (MCOD)

Hello, i would like to install SAP Solutions Manager together with DEV ECC 6.0 in the same host, DEV is currently installed and working fine.
I followed note 551915 to convert MS-SQL 2005 to MCOD (change of schema from dbo to dev) and worked fine. But when i am installing the SolMan through the sapinst i don´t see the option MCOD
The only option i am confussed is
MS SQL Server
Database reuse o - New Database (DBSID = SAPSID)
o - Use Existing Database
Database ID (DBSID)
Witch option should i choose to perform a MCOD installation? new db or use existing db (DEV)?
Kind Regards

Hi Merchan, if you want to use MCOD you need to select the option: o - Use Existing Database
Database ID (DBSID) .
Regards,
Darwin C.

Error in installation of Sap Solution Manager - AIX / Oracle

Hello,
We are installing SAP Solution Manager in Operating System is AIX 5.3 and Database System is Oracle 10.2
After the Oracle Installation, in the phase of Abap Import (16 of 44), we are
receiving the follow error message:
Required system resources are missing or not available:
Import directory '/oracle/install/51032524/EXP1' does not exist;
Import directory '/oracle/install/51032524/EXP2' does not exist;
Import directory '/oracle/install/51032524/EXP3' does not exist;
Import directory '/oracle/install/51032524/EXP4' does not exist.
ERROR 2007-04-12 15:27:41
CJS-30022 Program 'Migration Monitor' exits with error code 2. For
details see log file(s) import_monitor.java.log, import_monitor.log.

The installation export DVD was copied to local machine (the directory
list is attached in zip file). We get this DVD from
service.sap.com/swdc.
java version "1.4.2"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2)
Classic VM (build 1.4.2, J2RE 1.4.2 IBM AIX 5L for PowerPC (64 bit JVM) build caix64142ifx-20061222 (ifix 113727: SR7 + 112603) (JIT enabled: jitc))
IMPORT_MONITOR.JAVA shows this message:
java version "1.4.2"
Java(TM) 2 Runtime Environment, Standard Edition (build 2.3)
IBM J9 VM (build 2.3, J2RE 1.4.2 IBM J9 2.3 AIX ppc64-64 j9ap64142ifx-20061222 (JIT enabled)
J9VM - 20061220_10521_BHdSMr
JIT - 20061026_1805_r8
GC - 200612_20)
Required system resources are missing or not available:
Import directory '/oracle/install/51032524/EXP1' does not exist;
Import directory '/oracle/install/51032524/EXP2' does not exist;
Import directory '/oracle/install/51032524/EXP3' does not exist;
Import directory '/oracle/install/51032524/EXP4' does not exist.
And the directory is OK
/oracle/install/51032524
ls -l
total 160
-rwxrwxrwx 1 root system 79 Apr 12 09:54 CDLABEL.ASC
-rwxrwxrwx 1 root system 79 Apr 12 09:54 CDLABEL.EBC
-rwxrwxrwx 1 root system 9093 Apr 12 09:54 COPY_TM.HTM
-rwxrwxrwx 1 root system 5787 Apr 12 09:54 COPY_TM.TXT
-rwxrwxrwx 1 root system 8559 Apr 12 09:54 CRCFILE.DAT
drwxrwxrwx 4 root system 256 Apr 12 10:03 EXP1
drwxrwxrwx 4 root system 256 Apr 12 10:11 EXP2
drwxrwxrwx 4 root system 256 Apr 12 10:14 EXP3
drwxrwxrwx 4 root system 256 Apr 12 10:16 EXP4
-rwxrwxrwx 1 root system 88 Apr 12 09:54 LABEL.ASC
-rwxrwxrwx 1 root system 88 Apr 12 09:54 LABEL.EBC
-rwxrwxrwx 1 root system 20 Apr 12 09:54 LABELIDX.ASC
-rwxrwxrwx 1 root system 22361 Apr 12 09:54 SHAFILE.DAT
-rwxrwxrwx 1 root system 22 Apr 12 09:54 VERSION.ASC
Please, anybody have any idea?
Thanks for help,
Carlos Nogueira

Hi Carlos, can you resolve this ? because i have the same problem, but with sql and win 2003.
java version "1.4.2_15"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2_15-b02)
Java HotSpot(TM) Client VM (build 1.4.2_15-b02, mixed mode)
Required system resources are missing or not available:
Import directory sapinst\saptrans\D51032007\EXP1' does not exist;
Import directory 'sapinst\saptrans\D51032007\EXP2' does not exist;
Import directory 'sapinst\saptrans\D51032007\EXP3' does not exist;
Import directory 'sapinst\saptrans\D51032007\EXP4' does not exist.
thanks in avance.

Solution Manager Installation Error "SAP SOLUTION MANAGER 7.0 EHP 1"

I am new to SAP and currently trying to install SOLMAN 7.0 EHP 1 on Windows Server 2008 R2. I have read the documentation also. For JDK I have used "j2sdkfb-1_4_2_24-rev-b06-windows-amd64.exe" which looks to be working fine.
The installation process runs fine until it hits "Start Instance" the message on the bottom says "Starting instance xxx/DVEBMGSOO" (where xxx is my sid) and then its times out after 10 minute. After timing out I get the following error on the window.
An error occurred while processing option SAP Solution Manager 7.0 EhP1 > SAP Systems > Oracle > Central System > Central System( Last error reported by the step: ABAP processes of instance ORC/DVEBMGS00 ABAP: UNKNOWN did not start after 10:00 minutes. Giving up.). You can now:
Choose Retry to repeat the current step.
Choose Log Files to get more information about the error.
Stop the option and continue with it later.
Log files are written to C:\Program Files/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS.
Though the installation steps are not fully completed but I do see SAP management Console and when I open it I see two process running "msg_server.exe" & "igswd.exe" The process dispwork.EXE starts in the beginning and then stops and stays stopped. I tried restarting all the process again but only tow of them starts and the process "dispwork.EXE" starts but then stops again. I also did a NEW installation considering a file could have been corrupted or something else but the installation process stops and the same place. I am sure ppl have installed SOLMAN on windows 2008 R2 and this error seems common to me. Please assist. Any tips would be nice.
Edited by: amirsd on Aug 3, 2011 5:53 PM

Hi,
Please check the below
1) ip/host entries should be in /etc/hosts
2) patch the latest kernel for 2008 R2
and re run installation
Regards,
Ram

Error in Import Java Dump phase while installing SAP solution Manager 7.1

Hi,
While installing SAP solution manager 7.1 I am getting the below error during the phase "Import Java Dump".
An error occurred while processing option SAP Solution Manager 7.1 > SAP Systems > MS SQL Server > Central System > Central System( Last error reported by the step : Execution of JLoad tool 'C:\j2sdk1.4.2_17-x64\bin\java.exe -classpath "C:\Program Files\sapinst_instdir\SOLMAN71\SYSTEM\MSS\CENTRAL\AS\install\sharedlib\launcher.jar" -showversion -Xmx1024m com.sap.engine.offline.OfflineToolStart com.sap.inst.jload.Jload "C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/install/lib/iaik_jce.jar;C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/install/sharedlib;D:/usr/sap/SPT/SYS/exe/uc/NTAMD64/mssjdbc/sqljdbc.jar" -sec SPT,jdbc/pool/SPT,
smn/sapmnt/SPT/SYS/global/security/data/SecStore.properties,
smn/sapmnt/SPT/SYS/global/security/data/SecStore.key -dataDir "D:/SAP SOLMAN/Java Components/51040039\DATA_UNITS\SOLMAN_JAVA_EXPORT_JDMP" -job "C:\Program Files\sapinst_instdir\SOLMAN71\SYSTEM\MSS\CENTRAL\AS\IMPORT.XML" -log jload.log' aborts with return code 1. SOLUTION: Check 'jload.log' and 'C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/jload.java.log' for more information.
JLOAD.JAVA log details below
java version "1.4.2_17"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2_17-b06)
Java HotSpot(TM) 64-Bit Server VM (build 1.4.2_17-b06, mixed mode)
Jload R 7.12 V 0 A 0
Jload -sec SPT,jdbc/pool/SPT,
smn/sapmnt/SPT/SYS/global/security/data/SecStore.properties,
smn/sapmnt/SPT/SYS/global/security/data/SecStore.key -dataDir D:/SAP SOLMAN/Java Components/51040039\DATA_UNITS\SOLMAN_JAVA_EXPORT_JDMP -job C:\Program Files\sapinst_instdir\SOLMAN71\SYSTEM\MSS\CENTRAL\AS\IMPORT.XML -log jload.log
Connecting to database
Couldn't connect to DB
com.sap.inst.common.exception.DBConnectionException: com.microsoft.sqlserver.jdbc.SQLServerException: The TCP/IP connection to the host has failed. java.net.ConnectException: Connection refused: connect
     at com.sap.inst.common.db.DBConnection.connect(DBConnection.java:157)
     at com.sap.inst.jload.Jload.main(Jload.java:222)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:324)
     at com.sap.engine.offline.OfflineToolStart.main(OfflineToolStart.java:81)
Caused by: com.microsoft.sqlserver.jdbc.SQLServerException: The TCP/IP connection to the host has failed. java.net.ConnectException: Connection refused: connect
     at com.microsoft.sqlserver.jdbc.SQLServerException.makeFromDriverError(Unknown Source)
     at com.microsoft.sqlserver.jdbc.SQLServerConnection.connectHelper(Unknown Source)
     at com.microsoft.sqlserver.jdbc.SQLServerConnection.loginWithoutFailover(Unknown Source)
     at com.microsoft.sqlserver.jdbc.SQLServerConnection.connect(Unknown Source)
     at com.microsoft.sqlserver.jdbc.SQLServerDriver.connect(Unknown Source)
     at com.sap.sql.jdbc.NativeConnectionFactory.createNativeConnection(NativeConnectionFactory.java:215)
     at com.sap.sql.connect.OpenSQLDataSourceImpl.createConnection(OpenSQLDataSourceImpl.java:522)
     at com.sap.sql.connect.OpenSQLDataSourceImpl.getConnection(OpenSQLDataSourceImpl.java:276)
     at com.sap.inst.common.db.DBConnection.connectViaSecureStore(DBConnection.java:111)
     at com.sap.inst.common.db.DBConnection.connect(DBConnection.java:151)
     ... 6 more
An error occured during execution. Please consult SAP note 942766 for first steps on troubleshooting the problem.
I have gone thru with the notes and it didn't help me much.
I have used J2SDK 1.4.2_17 nad JCE_Policy-1.4.2 files.
Please let me know where IO went wrong.
Thanks in advance.
Sai

Hi,
1. Did you select java path (Export CD/DVD) while intsallation? Check once again.
2. Add JAVA_HOME = Java path in environment variable.
3. What is the exact error, you got it, post error here.
Regards,
Srini Nookala

How to Unlock the Object in SAP Solution Manager

Hi all,
Iam trying to Upload the TS into Solution manager, but the Project Documentation TAB is locked by another User.So i am unable to get ADD button enable
I dont have access to SM12 or SE03. How to Unlock this
Regards

This is not the right forum to ask your doubt. Post this in Solution Manager forum
SAP Solution Manager
Regards,
Prateek

Document Management in SAP Solution Manager

Hi All,
I would like to know If you are using SAP Solution Manager as a central tool for overall Documentation Management?
Could you please share some information about your solution?
Many thanks.
Regards,
Ridouan

Hi Ridouan,
For this i suggest two options:
*Use Template Projects to manage templates:
http://wiki.sdn.sap.com/wiki/display/SM/Template+Projects
*Use Solutions to re-use some structures:
http://help.sap.com/saphelp_sm71_sp01/helpdata/en/87/38037ccd314c9aac4f026f1ba34558/frameset.htm
further about document management: http://help.sap.com/saphelp_sm71_sp01/helpdata/en/46/87f790498b5cede10000000a114a6b/frameset.htm
Kind regards
Fabricius

EWA for Business Objects (XI 3.1) within SAP Solution Manager

Hello!
We use Business Objects (XI 3.1) and would like to get weekly a EWA report within our SAP Solution Manager.
Our SAP Solution Manger has only ABAP stack and it has the SPS version 25.
We also do not use Wily Introscope/Diagnostics and E2E tools within SAP Solution Manager.
Question
Is it possible to set up EWA for Business Objects with our requirements (SOLMAN with ABAP stack and without E2E/Diagnostics tools)?

Hello,
The short answer is no. You can verify this in SAP Note 1507629 - Preparing a BOE system for Service Sessions in Sol. Manager.
"...1.) Managed System Setup
Perform the Managed System Setup for SAP BusinessObjects Enterprise as
described in the "End-to-End Root Cause Analysis System Landscape Setup
Guide". This guide can be found in the SAP Service Market Place:
-> http://service.sap.com/diagnostics
-> Navigate to the "Media Library"
-> Open the document "SAP Solution Manager Landscape Setup Guide"
Please ensure that you perform all steps mentioned in the guide which
are relevant for your product and version. Please read also SAP note
1357901, which is also referred to in the above mentioned setup guide."
So this is a requirement. There are also pdf documetns attached to this note that describe how to setup the EWA in Solution Manager. EGI_SBOP_EWA_part1.pdf and EGI_SBOP_EWA_part2.pdf.
The fact you have no Java stack and have not installed Diagnostics, just means it has not been done. It can be done and then you can do a managed system setup, and the balance of tasks required to prepare the system and Solution manager to generate EWA reports for the BOE system. Its just more work, not a show stopper.
Regards,
Paul

FAQ - SAP Solution Manager for VARs

You can find further technical questions around configuration & functionalities in a comprehensive
FAQ to SAP Solution Manager for VARs.
This FAQ covers questions and answers around:
    > SAP Solution Manager, enterprise edition
    > SAP Solution Manager VAR setup: configuration of Service Desk
    > Work Center Service Desk: functions & configuration
    > Work Center System Monitoring: setup of SAP EarlyWatch Alert
You can access the FAQ directly thru the following link [FAQ - SAP Solution Manager for VARs|http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000722612&_OBJECT=011000358700000490172009E].
Navigation path: SAP Service Marketplace > SAP Support Portal > SAP Support Infrastructure > SAP Solution Manager > SAP Solution Manager for Partners > Information for Service Provider > Training and HowTo Documents > Administrator
Please notice: The FAQ will be updated from time to time.
Edited by: Susanne Schlehf on May 4, 2009 2:48 PM
Edited by: Susanne Schlehf on May 18, 2009 12:56 PM

Hello Richard,
(1) regarding network connections see document [Draft:Technical Support Network Connections for VAR Scenario|http://service.sap.com/~form/sapnet?_SHORTKEY=00200797470000089947&_OBJECT=011000358700000880802009E] as overview and with a lot of detailed information.
(2) yes, you have to setup once all your customer connections at the beginning but then only add/remove with customer contract changes
(3) the workaround by sending by email can handled a anexception. EWA has to be done for productive systems like nowadays done by SAP. Additional EWA services could meas additional business case for a VAR - that's contract between VAR and customer.
(4) whatever you think may be a business to sell - do it ! (and get a monetary bonus from your boss
Kind regards
Heinrich

Ticket Generation in SAP Solution Manager 4.0

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